51 Kevel incidents · Nisan 2023 — official updates, affected components, duration and resolution details.
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We identified an issue that may have delayed delivery of beta log data via Data Shipping for some customers between June 9, 2026 at 21:16 UTC and June 11, 2026 at 14:18 UTC. June 11, 2026, 14:18 UTC: This issue has been resolved. Beta logs are now being shipped as expected, and no log data was lost. We are actively working to deliver any delayed logs from the affected period. June 12, 2026, 12:30 UTC: Confirming the backfill of all delayed data from the impacted period is complete.
We are currently investigating degraded ad serving performance in the us-east-1 region.
We are continuing to investigate the root cause. In the meantime, we have scaled additional capacity in the affected region, which has restored stability to ad serving. We will provide further updates as we learn more.
A mitigation has been applied and we are currently monitoring the system to ensure continued stability.
System performance has remained stable following the applied mitigation. We are continuing to monitor to ensure ongoing reliability.
The issue has been resolved and system performance has remained stable. We will continue to monitor as a precaution.
Some reporting data did not process correctly between 2026-02-20 21:00:00 and 2026-02-20 22:00:00 UTC. We have since reprocessed the affected data. As a result, some reporting metrics for that time period may have increased. Additionally, in cases where clicks or conversions were fired late for ads delivered previously, the associated clicks and click-derived revenue were applied to the original delivery dates, resulting in updates to historical metrics.
We have identified an issue impacting ad serving. An investigation is underway with our team. We'll keep you updated along the way.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Issue began: 1:55 PM ET Issue resolved: 4:37 PM ET
We are investigating an issue with delayed reporting data ingestion that is causing degraded reporting performance. Some customers may experience missing data in reports for December 2 - 3.
The issue has been identified and a fix is in-progress. To further clarify the impact, some customers may be temporarily missing data from December 2 - 3, as the ingestion of this data is delayed.
Work is still in progress on the fix for delayed data ingestion. We will update again as soon as we have further progress to share.
A fix has been implemented and we are monitoring results. We expect that it will take around 8 hours for the ingestion of the delayed reporting data to be completed. Once completed, the temporarily missing reporting data from December 2 - 3 will be available.
Confirming the ingestion of the delayed reporting data is now complete and this is now resolved. Newly created reports will contain correct and up to date metrics from December 2 - 3.
Customers in the eu-central-1 region may have experienced periods of high decision response times between 06:10 and 08:05 UTC on November 24, 2025. This was caused by anomalous behavior while the Kevel system scaled in response to irregular traffic patterns. Kevel's core ad serving systems are designed to mitigate these situations and we've adjusted our scaling algorithms following this investigation to reduce the likelihood of recurrence.
US-East-1 services including ad serving in the region, authentication, campaign management and reporting have been impacting by an underlying incident with one of our infrastructure providers. We're taking remediation steps and are continuing to monitor.
Compute resources for ad serving on US-East-1 are still experiencing increased error rates while the underlying service is being restored. Authentication, Campaign Management and Reporting are operational, but you may see elevated response times while previous failed requests are retried.
Confirming we are still working to address the impact from an incident with one of our infrastructure providers. Ad serving on US-East-1 is still experiencing increased error rates while the underlying service is being restored. Authentication, Campaign Management and Reporting are operational, but may still experience elevated response times.
We are continuing to work with our infrastructure provider to fully resolve the incident. Ad serving in the US-East-1 region remains partially impacted, with elevated error rates still observed. Authentication, Campaign Management, and Reporting remain operational, though some customers may continue to experience higher-than-normal response times. Our teams remain actively engaged, and we’ll share another update as soon as more progress is made.
We are continuing to actively respond to this incident. Ad serving in the US-East-1 region remains impacted, with elevated error rates and latency still observed. Authentication and Campaign Management remain operational, though some customers may continue to experience higher-than-normal response times. Reporting, including Data Shipping, are continuing to experience degraded performance and customers may see reports failing. Completed reports may also lack recent data. Forecast is also experiencing degraded performance and recently completed forecasts may yield less accurate results.
We are continuing to work with our infrastructure provider to fully resolve the incident. Ad Serving is now stable. If you continue to experience issues with Ad Serving, please reach out to Support or your to Customer Success Manager. Authentication and Campaign Management remain operational, though customers may continue to experience elevated response times. Reporting, including Data Shipping, continue to experience degraded performance and customers may continue to see failed reports. Completed reports may also lack recent data. Forecast is also continuing to experience degraded performance and completed forecasts may yield inaccurate results. For Audience, event tracking is operational, however, purchase request syncing may be degraded for some customers.
We are continuing to engage with our infrastructure provider to resolve the incident. Ad Serving continues to be stable. Management is stable. Reporting, including Data Shipping, is still experiencing degraded performance and customers may continue to see failed reports. In addition, reports from today may lack recent data. Forecast is also experiencing degraded performance and forecasts from today may show inaccurate results. For Audience, purchase request syncing may be degraded for some customers.
We are continuing to work with our infrastructure provider to address the impact of the incident. Ad Serving continues to be stable. Management is operational, has returned to pre-incident status and has worked through the backlog of changes. Reporting and Data Shipping are still experiencing degraded performance and customers may continue to see failed reports. In addition, today's reports may lack recent data. Forecast is also experiencing degraded performance and today's forecasts may show inaccurate results. For Audience, purchase request syncing may continue to be degraded for some customers.
Ad Serving has now been returned to an operational status. Audience has also been returned to an operational status. Management also continues to be operational. We are continuing to work with our infrastructure provider to address the impact on Reporting, Data Shipping and Forecast. Reporting and Data Shipping are still experiencing degraded performance and customers may continue to see failed reports. In addition, today's reports may lack recent data. Forecast is also experiencing degraded performance and today's forecasts may show inaccurate results.
Ad Serving, Management and Audience continue to be operational. Data Shipping has resumed normal operations, however, customers may be missing data from today, October 20th. Confirming we will evaluate backfilling this data. Reporting and Forecasting are still operating with degraded performance. We are waiting for recovery of the related service from our infrastructure provider to resume normal operations. We anticipate this will take hours.
All Kevel services are now operational including Ad Serving, Audience, Data Shipping, Management, Forecast and Reporting. We are continuing to monitor all services. We are also still working to backfill missing data from yesterday's incident for Data Shipping and Reporting.
We confirm that all Kevel services have remained operational for several hours, and we are moving the incident to resolved. Please note that we are still working to backfill missing data for Reporting and Data Shipping. We anticipate this will be completed by the end of the week. If you have any questions about the incident or the ongoing backfill, please reach out to your Customer Success Manager or Kevel Support.
We identified an issue impacting Reporting. Reports are processing through the system. We'll keep you updated along the way.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue that is causing degraded Ad Serving for customers in the EU Central 1 region.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue impacting Kevel Ad Serving. We will keep you updating along the way.
We have identified the issue and are working on a fix.
A fix has been implemented for most impacted customers. We are deploying the fix to the remaining impacted customers and monitoring.
This incident has been resolved.
We identified an issue impacting Forecast. Some instances were not responding to Forecast requests or Forecast API requests from ~15:15 UTC to ~15:55 UTC on July 31, 2025. A fix has already been deployed and we are monitoring.
This incident has been resolved.
We identified an issue with our ad publication and balancing systems starting at 22:23 UTC on July 23, 2025. The issue was resolved at 17:12 UTC on July 24, 2025. Some customers may have experienced underdelivery on affected ads.
We identified an issue with our ad publication and balancing systems that began on July 21, 2025, at 16:55 UTC. The issue was resolved on July 28, 2025, at 21:41 UTC. As a result, some customers may have experienced overdelivery of affected ads.
We identified an issue impacting ad publication starting 2025-07-02 20:10 UTC. Users might experience issues starting, stopping, and pausing ads; however, ad balancing is not impacted. An investigation is underway with our team. We'll keep you updated along the way.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We identified an issue impacting ad publication starting 2025-06-08 16:00 UTC. An investigation is underway with our team. We'll keep you updated along the way.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We identified an issue with our ad publication & balancing systems starting 2025-04-25 18:29 UTC. This is being investigated with high priority. This impacts us-east only.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We identified an issue with our ad publication & balancing systems starting 2025-04-15 14:00 UTC. This was resolved on 2025-04-16 15:50 UTC. Some customers may have experienced a delay in new ads serving, as well as a delay in ads restarting after a daily cap was met prior day.
We identified an issue with our ad publication & balancing systems starting April 9 at 18:00 UTC. This was resolved on April 10 at 14:30 UTC. Some customers may have experienced a delay in new ads serving, as well as a delay in ads restarting after a daily cap was met prior day.
We identified an issue impacting ad serving in us-east-1, beginning at 13:10 UTC. An investigation is underway with our team. We'll keep you updated along the way.
We have identified the issue and are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.