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    34 Leadsquared incidents · Temmuz 2019 — official updates, affected components, duration and resolution details.

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    Degraded performance is observed in the US region for certain features due to an ongoing AWS OpenSearch Service issue in the us-east-1 region.

    Başlangıç 2 Nisan 2026 14:46 UTC · 7h 9m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Web ApplicationMobile ApplicationAPI
    1. 2 Nisan 2026 14:46 UTCidentified

      We are observing degraded performance in some functionalities of the LeadSquared application in the US region due to an ongoing AWS OpenSearch Service issue in the us-east-1 region. We are actively working with AWS to restore performance.

    2. 2 Nisan 2026 18:47 UTCidentified

      We have restored functionality for a subset of customers and are actively working to restore service for the remaining users. We appreciate your patience as we continue to resolve this issue.

    3. 2 Nisan 2026 21:53 UTCmonitoring

      We have restored functionality and are actively monitoring. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we have worked to restore services.

    4. 2 Nisan 2026 21:55 UTCresolved

      All LSQ operations have returned to normal as of 1:57 AM IST, April 3. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we have worked to restore services.

    Due to two (earlier one) of the AWS AZs being down in ME region and third AZ experiencing high error rates, LeadSquared is facing high error rates too in ME region.

    Başlangıç 1 Mart 2026 13:57 UTC · 18d 4h

    OutageKritik olay
    Etkilenen bileşenler
    Web ApplicationAPI
    1. 1 Mart 2026 13:57 UTCinvestigating

      We are actively working with AWS to resolve the issue. More details can be referred at below link: https://health.aws.amazon.com/health/status

    2. 1 Mart 2026 23:04 UTCmonitoring

      Following mitigation actions been taken in the ME region, all LSQ operations have returned to normal as of 03:30 AM IST, March 2. While we do not expect any more instability, we will continue to monitor the situation. We appreciate your patience and understanding during this period.

    3. 2 Mart 2026 07:38 UTCinvestigating

      Due to two of the AWS AZs being down in ME region and third AZ experiencing high error rates, LeadSquared is facing high error rates too in ME region. We are actively working with AWS to resolve the issue. More details can be referred at below link: https://health.aws.amazon.com/health/status

    4. 3 Mart 2026 15:02 UTCidentified

      March 3, 1:37 PM IST, We have successfully restored select critical functionalities, including Login and read access to key entities. The team is actively working on restoring the remaining functionalities and continues to prioritize full service recovery at the earliest. Further updates will be shared as progress continues.

    5. 3 Mart 2026 18:47 UTCidentified

      March 3, 10:00 PM IST, We have successfully restored one more critical functionality, related to backend workflows. We are actively working with AWS to resolve the issue. More details can be referred at below link: https://health.aws.amazon.com/health/status

    6. 4 Mart 2026 11:09 UTCidentified

      March 4, 01:24 AM IST, We have successfully restored critical backend services. We are actively working with AWS to resolve the issue. More details can be referred at below link: https://health.aws.amazon.com/health/status

    7. 5 Mart 2026 05:16 UTCidentified

      As of March 4, 08:25 PM IST, We have successfully restored reporting capabilities. We are actively working with AWS to resolve the issue. More details can be referred at below link: https://health.aws.amazon.com/health/status

    8. 5 Mart 2026 12:31 UTCidentified

      While we have successfully restored many critical capabilities, we are actively working with AWS to resolve the issue completely. More details can be referred at below link: https://health.aws.amazon.com/health/status

    9. 7 Mart 2026 03:04 UTCidentified

      Most critical capabilities have been restored and are currently operating as expected. Our teams continue to work closely with AWS to complete the remaining remediation steps and ensure full service stability. At this point, we will transition to a more targeted communication model, with updates being provided directly to customers who may still be impacted. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we worked to restore services. More details can be referred at below link: https://health.aws.amazon.com/health/status

    10. 18 Mart 2026 13:33 UTCmonitoring

      Critical capabilities have been restored and are currently operating as expected. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we have worked to restore services. More details can be referred at below link: https://health.aws.amazon.com/health/status

    11. 26 Mart 2026 13:02 UTCresolved

      All LSQ operations have returned to normal as of 11:38 PM IST, March 19. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we have worked to restore services.

    Login failures were observed in SGP region

    Başlangıç 2 Ocak 2026 05:58 UTC · 1h 1m

    OutageKritik olay
    Etkilenen bileşenler
    Mobile ApplicationWeb ApplicationAPI
    1. 2 Ocak 2026 06:49 UTCinvestigating

      We are actively investigating that Leadsquared customers in SGP region may be experiencing issues logging into their accounts. Our engineers are working to resolve the issue and will provide another update shortly.

    2. 2 Ocak 2026 06:56 UTCmonitoring

      Mitigation actions were implemented and issue is resolved at 12:08 PM. It is currently under active monitoring.

    3. 2 Ocak 2026 08:37 UTCresolved

      This incident has been resolved as of 12:08 PM IST.

    Degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1

    Başlangıç 20 Ekim 2025 07:11 UTC · 20h 41m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Web ApplicationMobile ApplicationAPI
    1. 20 Ekim 2025 09:51 UTCidentified

      We are currently observing service degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1 region. As a result, US customers may experience downtime or degraded performance. Our team is actively monitoring the situation and working closely with AWS to restore full functionality as soon as possible. Follow the below link to check the AWS health status. https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

    2. 21 Ekim 2025 03:43 UTCmonitoring

      Following AWS’s recovery from the outage in their US region, all LSQ operations have returned to normal as of 03:31 AM IST, October 21. While we do not expect any more instability, we will continue to monitor the situation. We appreciate your patience and understanding during this period.

    3. 21 Ekim 2025 03:52 UTCresolved

      The issue impacting LeadSquared services due to the AWS outage in the US region has been fully resolved. All systems have been stable and operating normally since 03:31 AM IST, October 21. Our team has verified service health across all affected components, and no further impact is expected. We will continue to monitor the environment closely to ensure continued stability. Thank you for your patience and understanding during this incident.

    Performance degradation experienced in Middle East Region

    Başlangıç 6 Ağustos 2025 04:00 UTC · 1h 45m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Web ApplicationAPI
    1. 6 Ağustos 2025 04:40 UTCinvestigating

      We are currently experiencing slowness in Middle East Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

    2. 6 Ağustos 2025 05:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Ağustos 2025 05:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results

    4. 6 Ağustos 2025 05:45 UTCresolved

      This incident has been resolved.

    Performance degradation experienced in Mumbai Region

    Başlangıç 29 Temmuz 2025 10:52 UTC · 57m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Web ApplicationMobile ApplicationAPI
    1. 29 Temmuz 2025 10:52 UTCinvestigating

      We are currently experiencing slowness in Mumbai Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

    2. 29 Temmuz 2025 11:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 Temmuz 2025 11:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results

    4. 29 Temmuz 2025 11:49 UTCresolved

      This incident has been resolved.

    Performance degradation experienced in Mumbai Region

    Başlangıç 7 Nisan 2025 04:32 UTC · 5h 53m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Web ApplicationMobile ApplicationAPI
    1. 7 Nisan 2025 04:32 UTCinvestigating

      We are currently experiencing slowness in Mumbai Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

    2. 7 Nisan 2025 05:26 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 Nisan 2025 06:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 Nisan 2025 10:25 UTCresolved

      This incident has been resolved.

    Performance issue in Mumbai Region

    Başlangıç 25 Ekim 2024 08:24 UTC · 3h 47m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Web ApplicationMobile ApplicationAPI
    1. 25 Ekim 2024 08:24 UTCinvestigating

      We are observing Partial Outage with one of the DataBase which is impacting Mumbai Region LSQ Application. Backend teams are working on restoring the service.

    2. 25 Ekim 2024 08:36 UTCidentified

      Teams have identified the issue and working on implementing the fix to restore the Application and services.

    3. 25 Ekim 2024 10:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Ekim 2024 12:11 UTCresolved

      This incident has been resolved.

    Performance degradation experienced in Mumbai Region

    Başlangıç 15 Ağustos 2024 18:30 UTC · 12h 0m

    IssuesKüçük çaplı olay
    1. 16 Ağustos 2024 06:41 UTCresolved

      We observed performance degradation for Web Application in Mumbai Region. Issue was identified by the monitoring systems and backend engineering team have implemented the corrective actions to restore the application. Apologies for the inconvenience.

    Performance degradation experienced in Mumbai Region

    Başlangıç 7 Ağustos 2024 03:30 UTC · 0m

    OutageBüyük çaplı olay
    1. 7 Ağustos 2024 06:00 UTCresolved

      We experienced inaccessibility of a few components in MUM region for a brief amount of time. The issue was fixed, Apologies for the inconvenience.

    Inaccessibility of a few components in MUM region

    Başlangıç 24 Aralık 2023 06:35 UTC · 0m

    Pending
    1. 24 Aralık 2023 06:55 UTCresolved

      We experienced inaccessibility of a few components in MUM region for a brief amount of time. The issue was fixed immediately. Apologies for the inconvenience.

    Performance degradation experienced in Singapore Region

    Başlangıç 3 Kasım 2023 04:45 UTC · 2h 11m

    Pending
    Etkilenen bileşenler
    Mobile ApplicationWeb ApplicationAPI
    1. 3 Kasım 2023 04:45 UTCinvestigating

      We are currently experiencing slowness in Singapore Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

    2. 3 Kasım 2023 06:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 Kasım 2023 06:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 Kasım 2023 06:56 UTCresolved

      This incident has been resolved.

    Inaccessibility of a few components in MUM region

    Başlangıç 9 Eylül 2023 04:45 UTC · 0m

    Pending
    1. 9 Eylül 2023 05:53 UTCresolved

      We experienced inaccessibility of a few components in MUM region for a brief amount of time. The issue was fixed immediately. Apologies for the inconvenience.

    Performance degradation experienced in Singapore Region

    Başlangıç 24 Temmuz 2023 05:57 UTC · 4h 33m

    Pending
    Etkilenen bileşenler
    Mobile ApplicationWeb ApplicationAPI
    1. 24 Temmuz 2023 05:57 UTCinvestigating

      We are currently experiencing slowness in Singapore Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

    2. 24 Temmuz 2023 06:26 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 24 Temmuz 2023 10:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 24 Temmuz 2023 12:19 UTCresolved

      This incident has been resolved.

    Inaccessibility of a few components in US region

    Başlangıç 3 Temmuz 2023 01:30 UTC · 0m

    IssuesKüçük çaplı olay
    1. 3 Temmuz 2023 02:46 UTCresolved

      We experienced inaccessibility of a few components in US region for a brief amount of time. The issue was fixed immediately. Apologies for the inconvenience.

    Performance degradation experienced in Mumbai & Singapore Region

    Başlangıç 2 Haziran 2023 14:45 UTC · 2h 43m

    Pending
    Etkilenen bileşenler
    Mobile ApplicationWeb ApplicationMobile ApplicationAPIWeb ApplicationAPI
    1. 2 Haziran 2023 14:57 UTCinvestigating

      We are currently experiencing slowness in Mumbai & Singapore Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

    2. 2 Haziran 2023 15:39 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 Haziran 2023 15:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 Haziran 2023 17:28 UTCresolved

      The incident has been resolved. Apologies for the inconvenience caused.

    Performance degradation experienced in Mumbai Region

    Başlangıç 2 Haziran 2023 04:35 UTC · 2h 58m

    Pending
    Etkilenen bileşenler
    Web ApplicationMobile ApplicationAPI
    1. 2 Haziran 2023 05:52 UTCinvestigating

      We are currently experiencing slowness in Mumbai Region for few customers. The team is working on it and we will keep you posted. Apologies for the inconvenience.

    2. 2 Haziran 2023 07:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 Haziran 2023 07:28 UTCmonitoring

      A fix has been implemented and we are monitoring the Database performance.

    4. 2 Haziran 2023 07:32 UTCresolved

      The incident has been resolved. Apologies for the inconvenience caused.

    Performance degradation experienced in Mumbai Region

    Başlangıç 23 Mart 2023 06:18 UTC · 1h 46m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Web ApplicationMobile Application
    1. 23 Mart 2023 06:18 UTCidentified

      We are currently experiencing slowness in application hosted in Mumbai Region. The team is working on it and we will keep you posted.

    2. 23 Mart 2023 07:06 UTCmonitoring

      The issue has been identified and a fix has applied. The application is working in normal conditions. We will continue to monitor.

    3. 23 Mart 2023 08:03 UTCresolved

      The issue is now resolved and users are able to access the application. We apologize for the inconvenience caused.

    Issue with accessing LeadSquared application in Mumbai region

    Başlangıç 22 Mart 2023 06:00 UTC · 42m

    IssuesKüçük çaplı olay
    1. 22 Mart 2023 07:16 UTCresolved

      Few customers in Mumbai region faced issues accessing LeadSquared application between 11:30 AM IST and 12:12 PM IST. We have identified the issue and applied the patch. The issue is now resolved and users are able to access the application. We apologize for the inconvenience caused.

    Performance degradation - MUM Region

    Başlangıç 28 Ekim 2022 12:58 UTC · 2h 33m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Web ApplicationMobile Application
    1. 28 Ekim 2022 12:58 UTCinvestigating

      A few of our customers are experiencing slowness in MUM Region. The team is on it and we will keep you posted.

    2. 28 Ekim 2022 15:04 UTCinvestigating

      We have identified the issue and a fix has been applied. We are monitoring the results.

    3. 28 Ekim 2022 15:31 UTCresolved

      The incident has been resolved and the application is working in normal condition. Thank you for your patience