50 Litmus incidents · Mart 2023 — official updates, affected components, duration and resolution details.
We've identified an issue where Builder documents taking advantage of Partials are not loading. Our team is working to implement a solution as soon as possible.
Our team is continuing to work on a fix. We have identified the root cause and are actively implementing a solution.
This issue has been resolved.
We are currently investigating the issue and will provide an update as soon as possible.
The application is now available again and our engineering team is monitoring the situation.
We are continuing to monitor for any further issues.
This issue has been resolved.
We are currently investigating this issue.
The application is now available, our engineering team is monitoring.
This incident has been resolved.
An upstream service provider has been experiencing problems since 08:11 UTC affecting some features. Their services are now recovering. We're monitoring for residual problems.
We are continuing to monitor for any further issues.
The upstream service provider issues are ongoing and affecting multiple other services, such as Litmus Previews and Litmus Analytics. We are attempting to fix the issue and are working with the service provider to restore functionality.
The upstream service provider issues have resolved. We're monitoring for any residual issues.
These issues have been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating an issue that's preventing emails shared/sent via Litmus Builder from being received.
This issue has been resolved. Any email that was not received will need to be resent from Builder.
This issue has been resolved. Any email that was not received will need to be resent from Builder.
We are currently investigating an issue where emails sent to your Litmus test address are delayed/not arriving.
This issue has been resolved. If you have not received your Litmus test already, please resend your email using your Litmus test address.
Email Analytics is currently down and we are not receiving data as of 9:00am EDT.
Email Analytics processing has resumed as of 12:10pm EDT. We are monitoring, but the issue is resolved.
After careful monitoring, we are now closing this incident. Original issue was resolved at 12:10pm EDT with no impact after that.
We are investigating an issue causing intermittent slowdown in the Litmus application.
We've identified the issue and are working to restore Litmus as soon as possible.
This issue has been resolved.
We are currently investigating an issue with sending emails from Putsmail.
This incident has been resolved.
We are currently investigating delays in processing incoming email tests. If you are able to test using raw HTML, you can use that method in the meantime.
The issue has been identified and a solution is being implemented.
A fix has been implemented and we are monitoring the results. If your test is not showing in your account, please resend it.
This incident has been resolved.
Following database maintenance we're investigating a performance regression that's made this feature unusable.
This incident has been resolved.
iPhone 15 email previews are currently unavailable.
This incident has been resolved.
We are currently investigating errors in processing incoming email tests. If you are able to test using raw HTML, we recommend using that method in the meantime.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This has been resolved. If you sent in a test during the impacted period, it should come through once we have caught up. You can send the test again if you prefer.
We are currently investigating the issue impacting some server requests. If you are seeing an error, a page refresh should help.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This issue has been resolved.
We are currently experiencing a delay processing Email Analytics data. The root cause is an issue with one of our hosting providers. We expect that once that issue is resolved we will fully process all data without loss.
We’re seeing improved Email Analytics processing rates and expect that most customer data is up to date. We will keep monitoring the situation.
This incident has been resolved.
We are currently investigating issues in areas of the app that relate to Email Analytics. You may experience errors when loading Analytics pages or when trying to create tracking codes for example.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with our Link Check service. In the Previews & QA tab, your results may continually load and in Email Guardian, the Links and Images section will appear as pending in the meantime.
This incident has been resolved.
We are currently investigating issues in areas of the app that relate to Email Analytics. You may experience errors when loading Analytics pages or when trying to create tracking codes for example.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
