36 Lucky Orange incidents · Aralık 2020 — official updates, affected components, duration and resolution details.
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We’re making some updates to the Visitor Table, so it’s taking a quick breather and is currently offline. The rest of the app is running smoothly! Thanks for your patience while we polish things up—we’ll have it back for you shortly.
All updates have been completed and Visitors Table is back live. No data was lost during this time. Thanks for your patience.
We’re currently experiencing a lag in data ingestion. Recordings and dashboard updates may be delayed, but no data is being lost. Thanks for your patience while we get things back up to speed.
All data is caught back up and all data processing is back to normal.
We’ve identified an issue affecting the speed at which incoming data appears in some accounts. We are actively working on a resolution. Please be aware that once the service is restored, it may take some time for all data to "catch up" and appear in your dashboard. Thanks for bearing with us.
All data has now been processed and is up to date. We appreciate your patience through the delay.
We’re currently experiencing a delay in processing incoming event data due to a backup in our data ingestion pipeline. As a result, some real-time data (like session activity or analytics events) may be delayed by up to 6 hours. Our team is investigating the issue and is actively working to reduce the backlog and restore normal processing speeds. We’ll provide updates here as we make progress.
Data ingestion is back to flowing as expected and no data was lost during the delay. Apologies for any inconvenience caused during this time.
Our team performed an update to continue to provide fast, reliable and secure storage of data. This update has been completed successfully and all is back up and running as expected.
Due to an outage with our cloud provider, recordings are not currently available to play. We will update this as soon as all is back and running as expected.
Our cloud provider is back up and running. All features should be working as expected. Please reach out if you are still experiencing any issues with the app.
We have identified the issue and are working on resolving it. We should have everything tracking and loading as expected once the issue has been resolved and will update as soon as that is completed.
All tracking is back up to usual and all visitors will be displayed in your dashboard as expected.
We have identified an issue that is cause any new visitor data from being added to the account. We are working to resolve this issue and will make sure to provide updates as soon as it is resolved. You will not seeing any new visitor data come into recordings, heatmaps, funnels, etc. until this is resolved.
All tracking has been restored and data will populate in your account for visits to the site moving forward.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
A fix has been implemented and we are monitoring the situation. At this time, most all data should now be accessible and there may be a few hour window around 4 to 7 am CST that we are still working on updating. All other recordings, including new recordings should play as expected.
We are continuing to monitor for any further issues.
This incident has been resolved. Data from 4AM - 7AM CST on 09/04/2024 is not recoverable.
We are currently experiencing intermittent outages with our connections to 3rd parties. This can effect the ability to install/activate plugins, track/record visits and events and anything else related to the integration. We will continue to update as we make progress on resolving this issue.
Integrations connectivity has been restored and all features are accessible at this time. P
There are some accounts having issues collecting data. We have identified the issue and are working to resolve this right away.
The issue has been resolved. We identified that this did only effect a few accounts and those accounts should now be tracking visitors as normal again. Please reach out to support with any questions.
There are some accounts where your data may not be available for a short amount of time. All data is still being collected and will appear as soon as an update to our data provider is completed. This should take an hour or two at most.
All data is now caught up and there should be no further delays in display of the data.
We are making some updates to our database which may cause data from the past few days to not display right away. All data will be backfilled as soon as this update is completed.
The update has been completed and any missing data will be backfilled over the coming hours. Please reach out with any questions or concerns at this time.
This incident has been resolved.
We are currently experiencing a delay in new recording data showing within the account. We are working on resolving this issue and will provide an update shortly.
An update has been implemented to resolve the issue and data will slowly start to populate back in over the coming hours. We will update this as soon as data collection is caught back up.
The data is finishing backfilling and is available to review within all accounts.
We are experiencing delays with data loading throughout the app. We have identified the cause, and should have all systems back up and running shortly. We'll update this page with additional information as it becomes available. Thank you for your understanding and patience.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We have identified latency issues with accessing accounts on Lucky Orange. We are working to resolve the issue and will provide updates as we have them.
We have resolved the latency issues and access to the app should be fully operational.
Shopify is currently experiencing an outage with their payment gateway that is preventing merchants from upgrading to paid plans on apps. This is preventing any Lucky Orange customers that use the Shopify app from upgrading at this time. Shopify is diligently looking into this and we will provide an update as soon as this is resolved.
This incident has been resolved.
We are experiencing delays with data loading throughout the app. We are investigating what is causing the issue and will provide updates as soon as we have identified and resolved what is causing this display issue to occur.
We have resolved any delays that were occurring within the app and all is back up and running. Thanks for your patience
We are currently performing an update that will prevent our customers from having the ability to login to the Lucky Orange app. These updates will take a few hours and we will provide updates as soon as access has been restored. Thank you for your patience.
Maintenance is ongoing and we will continue to provide updates here as access becomes restored.
We are almost done with the system updates and should have access restored shortly. Thanks again for your patience and please reach out to [email protected] with any additional questions.
The maintenance has been completed and are slowly opening access back up to the app. We will continue to monitor performance as access is restored. We appreciate your patience.
All is back to normal and the update has been completed. Have a wonderful day and thanks again for your patience.