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We are currently experiencing a delay in the processing of DOT staking rewards. Customers who have staked DOT cryptocurrency will experience delayed reward payouts. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

We can no longer see any staking reward delays for DOT cryptocurrency. We appreciate your patience and understanding in this matter.

We are currently investigating an issue causing delayed balance updates for some customers. We are working on this as a priority and will provide updates as soon as possible

We have identified the cause of this issue and are working on a fix. We hope to see this resolved soon and will provide updates as soon as possible.

A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account. Our team will continue to monitor system performance closely to ensure full stability.

The issue with delayed balance updates is fully resolved and all systems are operating normally. We apologise for any inconvenience.

We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent. Customers attempting to send these cryptocurrencies should receive an error. Buying and selling these cryptocurrencies are not affected. Our team is working on to fix this issue ASAP. Updates to follow

Update: We are no longer seeing any issues with sends for TRON/DOGE. Services are working as expected. We thank you for pateince and understanding in this matter.

We have identified an issue affecting sends for USDT. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority.

Update: We are no longer seeing any delays for USDT. USDT send processing has returned to normal. We appreciate your patience and understanding in this matter.

We have identified an issue currently causing delays with deposits and withdrawals for our Nigerian customers. Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible. We appreciate your understanding in this matter.

We are no longer seeing any delays with deposits and withdrawals, and services appear to be operating as expected. We will continue to monitor the situation closely to ensure stability.

The issue affecting deposits and withdrawals has been resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to resolve this matter.

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 18 June 2026 Time: 9:45 to 14:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

The scheduled database maintenance was completed successfully with no issues. All systems are operational. We appreciate your patience and understanding.

Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.

Toshi has returned to normal operation, and you should no longer encounter pop-up errors. We apologise for any inconvenience this may have caused and appreciate your patience.

The 17th of June 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 18th of June 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://guide.luno.com/hc/articles/11035601393565 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 17hb Jun 2026 ialah cuti umum di Malaysia. Sehubungan dengan itu, bank-bank tidak akan memproses sebarang pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 18hb Jun 2026.

Withdrawals are now being processed as scheduled. Thank you.

We are investigating an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Our team is currently investigating the cause of this issue as a priority. Updates to follow.

Update: We have identified an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Customers who are experiencing this issue can use a workaround by using web browser instead of the app. Our team is working on this as a priority

Update: We have implemented a fix for this issue and we are currently monitoring the results. Updates to follow

Following Monitoring, we can confirm the issue is resolved.

We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT). Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue. Our team is working on this as a priority

Update: Customer market predictions may be delayed. Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution. Updates to follow

Update: We are no longer seeing delays but we are currently monitoring to make sure sends and prediction markets are working as intended.

The issue affecting cryptocurrency sends and prediction markets has been resolved. A fix has been implemented, and we are no longer seeing delays. We apologise for any inconvenience caused and thank you for your patience.

We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality. We sincerely apologise for the inconvenience and will provide another update as soon as possible.

Thank you, everyone, for your patience. This issue has now been resolved.

We are currently experiencing an issue affecting the Luno exchange. Luno customers using the exchange and using Luno API will experience delays with their trade execution and balance updates if trades are executed.

We are continuing to work on a fix for this issue.

Orders are now executing on the exchange. Issue resolved.

We are currently experiencing an issue with ETH sends not processing. Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.

This incident has been resolved.

We are currently experiencing a delay in the processing of AVAX staking rewards. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

Hi Everyone, Customers are now successfully receiving their AVAX rewards. Thank you all for your patience while we resolved this.

We have identified an issue causing delays with deposits in Indonesia. Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times. Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible We appreciate your understanding in this matter.

Update: We are no longer seeing deposit delays for Indonesian customers. We appreciate your understanding in this matter.

We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals. Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible We apologise for the inconvenience caused.

Update: We are no longer seeing delays to deposits and withdrawals in Nigeria. We appreciate your understanding in this matter.

We have identified an issue affecting customers trying to enable cryptocurrency sends. Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends. Customers who already have sends enabled will not be affected Our team is working on the fix as a priority. Updates to follow

A fix has been implemented to mitigate the issue affecting customers enabling cryptocurrency sends. Customers should now be able to enable sends normally. We are monitoring the situation to ensure everything remains stable.

The issue affecting customers enabling cryptocurrency sends has been fully resolved. Customers can now enable cryptocurrency sends normally. We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.

We have identified an issue affecting our API websocket, which may affect customers. Customers who use the Luno API may experience intermittent connection timeouts. Our Team is working on this as a priority. Updates to follow

Update: Customers may experience intermittent errors when using Luno's API or attempting to send cryptocurrency. Our Team is working on this as a priority. Updates to follow

Update: We deployed a fix, we are no longer seeing errors with cryptocurrency sends. We appreciate your understanding in this matter.

Update: This issue has been resolved

The 1st and 2nd of June 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno sent to the banks won’t be processed until the 3rd of June 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 1hb dan 2hb Jun 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Jun 2026.

Withdrawals are now being processed as scheduled. Thank you.

We have identified an issue that may be causing delayed crypto sends for some customers in the following regions: South Africa, Malaysia, Nigeria, and the United Kingdom. Customers in the affected regions may experience longer than usual processing times for crypto sends during this period. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

Crypto sends are now processing successfully. We will continue monitoring for any further issues.