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From WorldPay Incident Communications: Final Incident #: INC0505900 Incident Start: 2026-05-20 07:42:00 UTC | 2026-05-20 03:42:00 EDT Platform Affected: Integrated Payments - Express, MercuryPay, triPOS Cloud Issue: There was an incident affecting transaction processing on the Integrated Payments - Express, MercuryPay and triPOS Cloud platforms. Status: Final Impact: Some transactions may have resulted in an error. Actions Taken to Restore Service: Worldpay technical resources identified an unexpected issue during a scheduled change event. Worldpay will continue to monitor the processing environment for stability. Incident Resolved: 2026-05-20 08:12:00 UTC | 2026-05-20 04:12:00 EDT Worldpay Incident Communication Management Global Command Center

Slow/Intermittent transaction processing. Impacted services: MPPG, Unigate, DAF, Decrypt Network connections may have been delayed or rejected resulting in retries or failures (500 errors).

Magensa Unigate Service is down. We're working to resolve the issue.

As of 11:28am PT, this incident was resolved

We are currently investigating an intermittent Decryption failure issue.

This incident has been resolved.

Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints. Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.” The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx We will continue monitoring this situation.

The processor is aware of the issue and is working to resolve the situation.

It appears the Heartland processing issue has been resolved.

At 1:46pm PT transaction connections started failing. Communications issue has been resolved as of 1:52pm PT and should be processing normally. Investigation is ongoing.

This incident has been resolved.

Magensa services are currently unreachable. This is being investigated.

Connectivity restored.

We are investigating reports of intermittent connectivity/processing errors at this time.

A remedy has been implemented and we are monitoring results.

Issue has been resolved.

This incident has been resolved.

Intermittent processing errors with message similar to "Unable to read data from the transport connection" causing transaction failures has been resolved.

Notification: TSYS is currently experiencing connectivity/processing errors resulting in Magensa rsponses showing the following: "Payload post failed. Message The underlying connection was closed: An unexpected error occurred on a receive. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host."

Appears TSYS processing issue is resolved.

We are aware of a Magensa Service interruption and are currently investigating.

We are continuing to investigate this issue.

The system is running.

Magensa is aware of an intermittent service interruption for the QwickCards and RS2/RS3 services. We are currently investigating the issue and hope to have it resolved quickly. Please visit the status page for updates: https://magensa.statuspage.io

Issue Resolved

We are continuing to investigate this issue.

This incident has been resolved.

RS2 experienced intermittent issues processing RS2 and RMS requests between 12:00am and 5:22am (PT) on 2/28/25. This issue has been resolved.

Magensa is currently experiencing a partial outage that is affecting Apple Pay and Google Pay transactions. Our engineering team is working to resolve the issue. We will send the next update by 2 PM EST.

This incident is resolved.

MPPG Transaction failures while processing service requests through Magensa’s LA datacenter.

Magensa has NOT been impacted by the CrowdStrike issue. All data centers are processing normal transaction loads. If you are experiencing wide-spread processing issues through Magensa service, please contact [email protected] for assistance.

This incident has been resolved.

Starting 8:00am (PT) on October 2nd, 2023, Magensa will start removing CBC-based ciphers from all our service endpoints. This change is essential to align with current industry best practices and comply with PCI-DSS standards. Connection attempts that do not include a supported cipher will be rejected. Notifications have been sent out recently regarding this change.

A fix has been implemented and we are monitoring the results.

Starting 8:00am (PT) on October 9th, 2023, Magensa will start removing CBC-based ciphers from mppg.magensa.net and decrypt.magensa.net service endpoints. This change is essential to align with current industry best practices and comply with PCI-DSS standards. Connection attempts that do not include a supported cipher will be rejected.

This incident has been resolved.

We are currently investigating this issue.

Magensa Services have been restored.

We are currently investigating this issue.

The issue has been identified and corrected. We are continuing to monitor the services.

This incident has been resolved.

Service requests directed toward our Azure datacenter experienced intermittent connection failures.