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We are currently experiencing an issue where name transformations are not working for Namecoach AI for Events. Other event functionality remains operational. Our team is actively investigating and we will provide an update shortly. We apologize for any inconvenience.

This incident has been resolved.

Namecoach Free Chrome Extension - Search feature is not working LMS - Generate pronunciation is not working for some names GPDB - namecoach-pronunciation endpoint is not working

This incident has been resolved.

We are currently investigating an issue affecting automatic phonetic and audio generation in Namecoach for Events https://events.name-coach.com/

This incident has been resolved.

Impact: https://us.pg.com/the-name-generator/ is not generating phonetics.

This incident has been resolved.

Some phonetics are failing to generate due to instability in the phonetics service. The team is actively working to restore full functionality as quickly as possible.

Resolved

Impacted Features: Invite New Users and Login, because the third-party login service is currently offline.

Fixed

This incident has been resolved.

We are currently investigating this issue.

Impacted Features: Invite New Users and Login, because the third-party login service is currently offline.

This incident has been resolved.

Summary An intermittence affected the pronunciation recommendation step across multiple services. During the incident, some users experienced errors or delays when creating new pronunciation processes or accessing guidance. ⸻ Affected Services • Namecoach AI for LMS – Creating a new pronunciation process (recommendation step) • Outlook – Creating a new pronunciation process (recommendation step) • Teams – Creating a new pronunciation process (recommendation step) • Event Platform – Guidance Feature ⸻ User Impact • Errors or delays occurred intermittently when generating pronunciation recommendations. • Guidance feature in the Event Platform was temporarily unreliable. ⸻ Resolution The services were restored and are now operating normally.

We’re experiencing an outage this morning due to an overloaded database. We’re already working on resolving it. Impacted Services: Namecoach Webapp (https://name-coach.com/), NameCoach API, and LMS integrations

This incident has been resolved.

Incident Time: May 25, 5:00 PM – 6:00 PM PT We experienced a temporary issue where a certificate used by Outlook, Teams, and Corporate APIs was not renewed as expected, resulting in an expired certificate being served to some users. This may have caused browser security warnings or connection issues during that time. The issue has been identified and resolved. Certificate renewal is now functioning normally, and secure access has been fully restored. We apologize for any inconvenience and appreciate your patience.

We expect to fix it in the next 24h

The issue has been fixed.

We have identified that an update to our permissions structure has resulted in some users being unable to access Namepages to which they have been added as co-admins. We are working on rolling back the update that caused this issue and plan to resolve the issue by April 2.

We have deployed a fix for the issue and are monitoring the results.

This incident has been resolved.

Starting on the morning of March 13, we received several monitoring notifications of downtime for our Canvas, web app, and API products. After investigation, we determined that the downtime was caused by one of our backend services running out of memory. We have removed unused resources and increased the amount of memory allocated to the service, and our internal dashboards indicate that our products are now functioning as expected. We will continue to monitor the situation to ensure it is fully resolved. Once we have confirmed that the issue is fully resolved, we will conduct a postmortem to identify and take steps to prevent this issue from recurring.

The cache server has been restored to normal behavior.

Summary We faced an intermittent issue with your load balancer for this specific service. Timeline: Started: 02/25 (Tuesday) 11:00 AM PST Resolved: 02/26 (Wed) 05:00 PM PST Impact: Users could not access PeopleSoft integrations.

Summary: We faced an intermittence in your background process service. Timeline: Started: 02/24 (Monday) 03:00 AM PST Resolved: 02/25 (Tuesday) 11:00 AM PST Impact: Delay on: Import feature (https://name-coach.com/events/[evnetname]/imports/new), Invite emails sent (https://name-coach.com/events/[eventname]/invite), Roster Sync

This incident has been resolved.

Our team became aware of an issue with the web application at 17:36 UTC through triggering of automated monitors. Engineers are currently investigating the cause and implementing a fix.

A hotfix for the issue has been deployed and we are continuing to monitor the application.

Engineers discovered an issue with a database certificate configuration for one of our services. A hotfix has been pushed to our production environment and steps have been taken to prevent this type of issue from occurring again in the fututre.

On Friday (5/17) at 2:00 pm (PST), we began investigating a potential issue with the recording feature on the Outlook web version.

Today, we confirmed that the problem is due to a recent update by Microsoft. Our enginners are currently working on a solution, and we anticipate deploying the fix between Tuesday and Wednesday. The issue impacts all clients using the Outlook web version, preventing them from creating new recordings. The current workaround is to use the desktop version of Outlook.

A fix was deployed for this issue.

This incident has been resolved.

Our engineers are currently investigating reports of NameBadges not displaying recording links and text properly.

The issue with the NameBadge service has been identified and a fix is being implemented.

The fix has been applied and the NameBadge service is functioning normally. We're continuing to monitor the situation.

Monitors indicated an outage following a routine code release for the static.name-coach.com site on 4/5/2023 starting at 09:31 AM UTC. Subsequent investigation revealed that the scheduled release conflicted with configurations recently applied to static.name-coach.com during a scheduled maintenance on 3/30/2023. Steps have been taken to prevent this conflict from occuring after future releases.