Natterbox kesinti geçmişi

1. 6 Ekim 2026 14:23 UTCresolved

   5 Ekim 2026 3:33PM BST Idenized - Şu anda hem göndermeyi hem de SMS almayı etkileyen bir sorunu aktif olarak araştırıyoruz. Teknik ekibimiz, nedeni tanımlamak ve tam işlevselliği geri yüklemek için çalışıyor. Rapor sayfamızı soruşturma ilerlemelerimiz olarak daha ayrıntılı olarak güncelleyeceğiz. 5 Ekim 2026 3:50 Idenized - Servis bozulması şu anda SMS, WhatsApp ve Web Chat dahil olmak üzere daha geniş dijital kanalları etkiliyor. Teknik ekibimiz normal hizmeti geri yüklemek için aktif olarak çalışıyor. Rapor sayfamızı soruşturma ilerlemelerimiz olarak daha ayrıntılı olarak güncelleyeceğiz. 5 Ekim 2026 5:27PM BST İzleme - Bir mitigation uygulandı ve tüm dijital mesajlaşma hizmetleri şu anda çalışır. Platform performansını yakından takip etmeye devam ediyoruz, çünkü mühendislik ekibimiz kalıcı bir karara son veriyor. 6 Ekim 2026 3:23 Çözüldü - Yakın bir izleme dönemi sonra, konunun daha fazla olayı olmadığını doğruladık ve olay şimdi kapalı. Bunun sebep olabileceği herhangi bir rahatsızlıktan özür dileriz. Lütfen daha fazla sorun yaşarsanız Müşteri Destek Ekibimizle iletişime geçin.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 4 Ekim 2026 11:08 UTCresolved

   3 Ekim 2026 7:08PM BST Investigating - Bir Antigua güncellemesinden sonra, bazı müşteriler bir routing politikasının AI bileşeni kullandığı konusunda başarısız çağrılar yaşayabilirler. Şu anda araştırıyoruz ve mümkün olduğunda daha fazla güncelleme sağlayacaktır. 4 Ekim 2026 12:08PM BST Çözüldü - Sorun artık çözülmeli. Lütfen destek ekibimizle iletişime geçin, eğer hala herhangi bir sorun yaşıyorsanız.

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1. 16 Eylül 2026 14:42 UTCresolved

   16 Eylül, 2026 10:07AM BST Idenized - Lütfen şu anda bir hizmet olayı yaşadığına tavsiye edilir. Bu Natterbox Platformu ile bir sorun değil, çünkü hizmetlerimiz Sokrates ile entegre edilmiştir, Natterbox CTI (Bilgisayar Telephony Integration) bu süre zarfında geçici olarak etkilenebilir. Ne yapmalısın: Müşterilerin doğrudan 1848 Durum Sayfasını izlemelerini tavsiye ediyoruz (https://status.sat.com) platformlarının kurtarma ile ilgili en acil güncellemeler için. Sonraki güncellemeler: Bu Natterbox statüsünü hemen hemen güncelleyeceğiz ve bu Natterbox statüsünü yakında yeni bilgiler mevcut olacak şekilde güncelleyeceğiz. 16 Eylül 2026 10:51AM BST Idenized - Natterbox Müşteri Destek ekibi de bu Dharma hizmet olayı tarafından kesintiye uğramıştır. Çünkü iç takımlarımız şu anda Antigua ve müşteri hesap kayıtlarına güvenilir bir şekilde erişemiyor, lütfen yanıt zamanlarında bazı gecikmeler bekliyoruz. Geri dönüş akışlarını kullanarak size yardımcı olabileceğimiz her şeyi yapıyoruz ve bu sorunu çözmek için sabır ve anlayışınızı takdir ediyoruz. 16 Eylül, 2026 3:42PM BST Çözüldü - Antigua, geri kalan etkilere karşı masyonlarını tamamladığını bildirdi. Şu anda otomatik olarak geri dönmemiş olan herhangi bir durumda manuel yeniden başlatıyor. Hizmetlerin büyük çoğunluğu tamamen restore edilmiş olsa da, Casey belirli durumlarda bazı bireysel müşterilerin hala kalıcı gecikmeler veya geçici hataları yaşayabileceğini belirtiyor. Lütfen, örneğine belirli güncelleştirmeler için Dharma Durum sayfasını izlemeye devam edin. Herhangi bir kalıcı Natterbox CTI sorunlarını deneyimlemeye devam ederseniz, lütfen müşteri destek ekibimizle yardım için standart kanallarımızla iletişime geçmeyi tereddüt etmeyin.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 1 Temmuz 2026 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 25 Haziran 2026 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 22 Haziran 2026 08:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 Haziran 2026 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 26 Mayıs 2026 13:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 29 Nisan 2026 08:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 18 Mart 2026 17:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 Mart 2026 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.