Netdocuments Us kesinti geçmişi

1. 23 Eylül 2026 12:43 UTCinvestigating

   Şu anda ABD Hizmetini etkileyen bir sorunu araştırıyoruz. Müşteriler Hizmette yavaş navigasyon yaşayabilir ve belgeleri kontrol edebilir. Sorunları deneyimliyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com/

2. 23 Eylül 2026 13:34 UTCinvestigating

   ABD Hizmetini etkileyen bir sorunu araştırmaya devam ediyoruz. Müşteriler, Hizmette yavaş navigasyon deneyimleyebilirler - gecikmeler yük iş alanı özetleri ve ana sayfa eşyaları dahil - ve kilit olarak gösteren belgeler de dahil olmak üzere belgeleri kontrol edebilir. Sorunları deneyimliyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com/

3. 23 Eylül 2026 15:11 UTCinvestigating

   ABD Hizmetini etkileyen bir sorunu araştırmaya devam ediyoruz. Müşteriler, Hizmette yavaş navigasyon deneyimi yaşadılar - gecikmeler yük iş alanı özetleri ve ana sayfa eşyaları dahil - ve kilitlenen belgeler de dahil olmak üzere belgeleri kontrol edebilir. Sorunları deneyimliyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com/

4. 23 Eylül 2026 16:24 UTCinvestigating

   ABD Hizmetini etkileyen bir sorunu araştırmaya devam ediyoruz. Sorundan sorumlu Hizmet alanını tespit ettik ama henüz kök sebeplerine ulaşmadık. Hizmette sürekli yavaş navigasyonu intermittent başarısızlık iş alanı ve ana öğelerle görmeye devam ediyoruz. Ayrıca, belgeleri kilitlenen belgeler de dahil olmak üzere veya dışarıda kontrol etmeyi görüyoruz. Sorunları deneyimliyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com/

5. 23 Eylül 2026 17:38 UTCidentified

   ABD Hizmetini etkileyen sorunu azaltmak için harekete geçtik. Performansın iyileşmeye başladığını görüyoruz ama konu hala devam ediyor. Sistem geri dönmeye devam ederken, halen mevcut hataların yük iş alanı ve ana öğeleri ile hizmette yavaş navigasyon olabilir. Kurtarma yavaş gerçekleşiyor ve önümüzdeki saatler boyunca geliştirmeye devam etmek için çoğu işlevi bekliyoruz. Bu yazıyı bir sonraki birkaç saat içinde daha fazla kurtarma ilerlemesi ile tekrar güncelleyeceğiz. Dokümanlarla etkileşime girmek için ndOffice kullanmak, web'i doğrudan kullanmaktan daha iyi performans ve succuss oranları göstermiştir. Hala sorunları yaşıyorsanız ve bir Destek Vakasını sunmak istiyorsanız, lütfen portal aracılığıyla Destekle iletişime geçin: https://support.netdocuments.com/

6. 23 Eylül 2026 22:06 UTCidentified

   ABD Hizmeti için zaman ve performans stabilize oldu. Durumu yakından takip ediyoruz ve tam işlevselliği geri yüklemek için ek iş yapıyoruz. Bu çabanın bir kısmı, etkilenen bir veritabanı üzerinde yeniden çalışan çalışmayı içerir. Rebalancing çalışması tamamlandığında, belge veya çalışma alanı ID ile ilgili dokümanların alt setinde olası belge erişilebilirlik sorunları vardır. Bir belge veya iş alanı id, rebalancing çalışmalarının aktif olarak gerçekleştirildiği yerde depolanırsa, geçici olarak ulaşılamaz görünecektir. Bununla birlikte, rebalancing çalışmaları sona erdiğinde normal erişilebilirliğe ve etkileşime geri dönecektir. Bu yazıyı bir sonraki birkaç saat içinde daha fazla kurtarma ilerlemesi veya yeni bilgiler mevcut olacak. Hala sorunları yaşıyorsanız ve bir Destek Vakasını sunmak istiyorsanız, lütfen portal aracılığıyla Destekle iletişime geçin: https://support.netdocuments.com/

7. 24 Eylül 2026 04:38 UTCmonitoring

   ABD Hizmeti için zaman ve performans istikrarlı kaldı. Durumu yakından takip etmeye devam ediyoruz ve kalan çalışma, ilan edilmiş bir Bakım Penceresi için gerek kalmadan bir gece saatlerinde tamamlanacaktır. Bu yazıyı Perşembe günü ABD iş gününde karar bilgileri ile tekrar güncelleyeceğiz. Herhangi bir ilave sorun yaşıyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com

8. 24 Eylül 2026 12:12 UTCmonitoring

   ABD Hizmeti için zaman ve performans istikrarlı kalmaya devam etti. Bir sistem dengesini tamamladık ve senkronizasyon belgeleri kimlikleri sürecindeyiz. Kalan işi tam işlevselliği geri yüklemek için gerçekleştirdiğimiz gibi durumu yakından takip etmeye devam ediyoruz. Bu yazıyı ek ilerleme olarak güncelleyeceğiz. Herhangi bir ilave sorun yaşıyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com

9. 24 Eylül 2026 15:09 UTCmonitoring

   Veritabanı yeniden dağıtım çalışmalarını tamamladık. Kalan adım belge kimlikleri senkronize etmektir. Belgelerin ve çalışma alanlarının çoğunluğu zaten beklendiği gibi mevcuttur, bu senkronizasyon çalışmalarının küçük bir yüzdesi kaldı. Mümkün olan ilerlemeyi hızlandırma zamanı tahmin ediyoruz ve çalışıyoruz. Şu anda bunun önümüzdeki 1-2 saatte tamamlanmasını bekliyoruz. senkronizasyon tamamlandıktan sonra, arka işleme ve API bağlantılı entegrasyonlar da dahil olmak üzere kurtarmayı desteklemek için otuzlu hizmet bileşenlerini restore etmeye başlayacağız. Tarayıcı önbelleğinizi temizlemek ve Hizmetten en güncel verileri görmenizi sağlamak için bir sayfa yeniden yüklemenizi öneririz. Bu yazıyı daha fazla ilerleme ile saatte tekrar güncelleyeceğiz. Herhangi bir ilave sorun yaşıyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com

10. 24 Eylül 2026 16:14 UTCmonitoring

    Belge ve çalışma alanı kimliklerinin senkronizasyonu tamamlandı. Tarayıcı önbelleğinizi temizlemek ve Hizmetten en güncel verileri görmenizi sağlamak için bir sayfa yeniden yüklemenizi öneririz. Artık arka işleme ve API bağlantılı entegrasyonlar da dahil olmak üzere kurtarmayı desteklemek için toparlanan Hizmet bileşenlerine tepki veriyoruz. Plan işleme kuyrukları, son 24 saat içinde sunulan süreç öğeleri olarak çalışmak için geri bir iş kitabına sahip olacaktır. Ek olarak, şimdi senkronizasyon çalışması tamamlandıktan sonra bazı müşteriler eksik veya tekrarlanan iş alanları görebilir. Bu çalışma alanlarını proaktif olarak tanımlamak için çalışıyoruz ve bunları bir senaryo ile ele alabileceksiniz. Bu yazıyı, mevcut olduğu gibi ek bilgilerle tekrar güncellemeye devam edeceğiz. Herhangi bir ilave sorun yaşıyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com

11. 24 Eylül 2026 17:27 UTCmonitoring

    Tüm arka işleme kuyrukları ve API bağlantılı entegrasyonlar yeniden etkinleştirildi. Hizmet beklenen seviyelerde gerçekleştirmeye devam ediyor. Arka plan işleme kuyrukları hızla büyüyor ve önümüzdeki birkaç saat içinde tüm öğeler için tipik işleme zamanlarına geri dönmek bekleniyor. Tarayıcı önbellekinizi netleştirmek ve bir sayfa yeniden yüklemenizi tavsiye ederiz, Hizmetten gelen en güncel verileri ilk adım olarak görmek istiyorsanız, beklediğiniz bir şey görmüyorsanız. Eksik veya tekrarlanan iş alanları için iyileştirme ilerlemektedir. Bu çalışmanın önümüzdeki birkaç saat içinde tamamlanacağını umuyoruz. Bu yazıyı, mevcut olduğu gibi ek bilgilerle tekrar güncellemeye devam edeceğiz. Herhangi bir ilave sorun yaşıyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com

12. 24 Eylül 2026 22:02 UTCmonitoring

    Bu zamanda, olayın neredeyse tüm kurtarma faaliyetleri tamamlandı. Tarayıcı önbellekinizi netleştirmek ve bir sayfa yeniden yüklemenizi tavsiye ederiz, Hizmetten gelen en güncel verileri ilk adım olarak görmek istiyorsanız, beklediğiniz bir şey görmüyorsanız. - Tüm arka işleme kuyrukları ve API bağlantılı entegrasyonlar yeniden etkinleştirildi ve önceden belirlenmiş seviyelerde faaliyet göstermektedir. - Tamamlanan veya tekrarlanan iş alanları için gerileme tamamlandı. - Arka işleme için geri iş ilanı kuyrukların çoğunluğu için yakalandı. Kalan herhangi bir yakalamanın bir gecede tamamlanması bekleniyor. Herhangi bir ek sorun yaşıyorsanız veya hala beklediğiniz bir şeyi görmüyorsanız, lütfen portal aracılığıyla iletişim Desteği: https://support.netdocuments.com

13. 28 Eylül 2026 21:19 UTCresolved

    ABD Hizmetini etkileyen olay çözüldü. Tüm iş alanı sorunlarının tamamen düzeltilmesini sağlamak için sınırlı sayıda müşteriyle çalışmaya devam ediyoruz. Müşteri Desteği ile aktif olarak meşgul değilseniz ve hala herhangi bir sorun yaşıyorsanız, lütfen daha fazla soruşturma için bizimle iletişime geçin: https://support.netdocuments.com Teşekkür ederim, NetDocuments Support

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 18 Eylül 2026 15:56 UTCinvestigating

   Şu anda Smartview belgesi önbellekleri ile ilgili bir sorunu araştırıyoruz ve dosya detayları ABD Hizmetinde yüklemez. Hizmetin diğer tüm özellikleri normalde çalışıyor. Açılış belgeleri doğrudan web üzerinden veya ndOffice aracılığıyla, konu çözülene kadar belgeleri görüntülemek için önerilen iş. Bu yazıyı daha fazla bilgi olarak güncellemeye devam edeceğiz. Zor yaşarsanız lütfen destek davanızı başlatmak için portal aracılığıyla iletişime geçin. https://support.netdocuments.com/

2. 19 Eylül 2026 03:27 UTCmonitoring

   ABD Hizmetindeki AkıllıView belgesi önbelleklerini etkileyen sorunu geri aldık ve üçüncü taraf ortaklarımızla Azure bağlantılarını sorunmaya devam ediyoruz. Durumu yakından takip etmeye devam ediyoruz ve herhangi bir değişiklik olursa bu postaya daha fazla güncelleme sağlayacaktır. Hala sorunları yaşıyorsanız veya daha fazla soru yaşarsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com/

3. 21 Eylül 2026 16:30 UTCresolved

   ABD Hizmetindeki AkıllıView belgesi önizlemelerini etkileyen sorun çözüldü. Hala sorunları yaşıyorsanız ve bir Destek Vakasını sunmak istiyorsanız, lütfen portal aracılığıyla Destekle iletişime geçin: https://support.netdocuments.com/

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 16 Temmuz 2026 10:45 UTCidentified

   M365 Outlook ve Co-Yazdırını etkileyen bir sorunu üçüncü taraf sağlayıcıyla küresel bir olay olarak tanımladık. Bir karardaki üçüncü parti ile çalışıyoruz. Bir iş olarak, lütfen bu konu tarafından etkilenmeyen kurtarma ve düzenleme belgeleri için ndOffice kullanın. Bu yazıya daha fazla bilgi olarak güncellenecektir. Sorunları deneyimliyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişime geçin: https://support.netdocuments.com/

2. 16 Temmuz 2026 11:38 UTCmonitoring

   M365 Outlook ve Co-Yaz Girişini etkileyen sorun çözüldü ve yakından izlemeye devam edeceğiz. Hala sorunlar yaşıyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişim desteği ile iletişime geçin: https://support.netdocuments.com/

3. 16 Temmuz 2026 12:32 UTCresolved

   M365 Outlook ve Co-Yaz Girişini etkileyen sorun çözüldü. Hala sorunlar yaşıyorsanız ve bir Destek Davası sunmak istiyorsanız, lütfen portal aracılığıyla iletişim desteği ile iletişime geçin: https://support.netdocuments.com/

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 30 Haziran 2026 19:58 UTCinvestigating

   We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 30 Haziran 2026 20:12 UTCmonitoring

   We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

3. 30 Haziran 2026 20:33 UTCresolved

   The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

1. 19 Mayıs 2026 12:59 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 19 Mayıs 2026 13:29 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19 Mayıs 2026 16:28 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 19 Mayıs 2026 17:36 UTCmonitoring

   We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 19 Mayıs 2026 18:14 UTCresolved

   We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

1. 18 Mayıs 2026 21:42 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18 Mayıs 2026 22:06 UTCidentified

   We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 18 Mayıs 2026 22:43 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 18 Mayıs 2026 23:12 UTCresolved

   The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 8 Mayıs 2026 23:10 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 8 Mayıs 2026 23:39 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 9 Mayıs 2026 00:06 UTCmonitoring

   We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

4. 9 Mayıs 2026 01:12 UTCresolved

   The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

1. 27 Nisan 2026 14:04 UTCinvestigating

   We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27 Nisan 2026 14:08 UTCidentified

   We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 27 Nisan 2026 14:19 UTCmonitoring

   A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 27 Nisan 2026 14:51 UTCmonitoring

   The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

5. 27 Nisan 2026 14:52 UTCresolved

   This incident has been resolved.

1. 25 Şubat 2026 14:50 UTCmonitoring

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 27 Şubat 2026 15:35 UTCresolved

   This incident has been resolved.

1. 18 Şubat 2026 20:57 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18 Şubat 2026 21:37 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19 Şubat 2026 04:21 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 17 Şubat 2026 14:54 UTCidentified

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 20 Şubat 2026 15:42 UTCresolved

   This incident has been resolved.

1. 2 Şubat 2026 22:20 UTCinvestigating

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 13 Şubat 2026 14:26 UTCresolved

   This incident has been resolved.

1. 2 Ocak 2026 10:40 UTCinvestigating

   We are currently investigating an issue affecting the US service that may impact the creation of new documents and containers, including workspaces. Editing existing documents is not affected at this time. Additional symptoms may occur intermittently while we continue our investigation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2 Ocak 2026 11:15 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. Creation of new documents and containers, including workspaces, will still be affected. Editing existing documents may be affected. Additional symptoms may occur intermittently while we continue our investigation. We will continue to provide updates as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2 Ocak 2026 11:51 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. There is no change to impact at this time. We will continue to provide updates as more information becomes available.

4. 2 Ocak 2026 12:17 UTCidentified

   We have identified the cause of the issue affecting the US service and are actively working on remediation. We will continue to provide updates as remediation progresses. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2 Ocak 2026 12:56 UTCmonitoring

   A fix has been implemented for the issue affecting the US service, and we are actively monitoring to ensure stability. Creation of new documents and containers, including workspaces, should now be functioning normally. Editing existing documents remained unaffected. We will continue to provide updates as monitoring continues. If you are still experiencing issues, please contact Support via the portal: https://support.netdocuments.com/

6. 2 Ocak 2026 13:54 UTCresolved

   The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 15 Aralık 2025 13:10 UTCinvestigating

   We are currently investigating a potential issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for documents. Other symptoms may present themselves intermittently. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 15 Aralık 2025 14:29 UTCidentified

   We have identified an issue with the US Service. The database infrastructure became impacted after a change window. We have engaged our database vendor and are actively working to resolve the issue. During this time, some users may experience difficulty with searching for workspaces or documents. Other symptoms may present themselves intermittently. Several actions have been taken and some areas of the Service are seeing improved performance. Advanced Searching and Go To searching are still impacted. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15 Aralık 2025 15:16 UTCidentified

   We are actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. The actions taken thus far have been effective and we are tracking progress as the work continues. Our current estimate for full recovery is approximately 90 minutes from now. That estimate is based on all the information currently available and may change if new information arises. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15 Aralık 2025 17:03 UTCidentified

   We are still actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. From the work that has been completed, improvement is being observed in the performance of workspace searching and lookup table interactions, but full recovery across the platform has not yet been completely achieved.  As a result, the previous estimate for recovery has been extended another 60 minutes. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15 Aralık 2025 18:21 UTCidentified

   The work to remediate the issue with the US Service is continuing. While the actions taken today have not yet returned full functionality to the Service we are seeing some improvements in Service response. At this time, some users are experiencing difficulty with searching for workspaces or using the Advanced Search page. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

6. 15 Aralık 2025 20:05 UTCidentified

   We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. At this time, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

7. 15 Aralık 2025 23:12 UTCidentified

   Update - We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. We are working on a more comprehensive update that we will post here within an hour. The current status is similar to the previous update, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

8. 16 Aralık 2025 01:20 UTCidentified

   Update – US Service database incident and current status We recognize that today’s disruption remains ongoing, and that earlier progress noted on our trust site did not persist or lead to full recovery. We apologize for the continued impact on your work and want to provide more detail about what is happening, how it relates to a prior incident, what we’re doing now, and mitigations that might be options for your team members. Summary of impact: In the US region • Workspace search, Advanced Search, and Lookup Table interactions are still degraded. • Some users may see intermittent errors or slow responses in other parts of the Service. • Direct access to content (for example via Favorites, Recents, direct workspace links, or Echo-synced documents on your local device) generally continues to work. How today’s issue started We deployed an upgrade to our Lookup Table database platform outside of business hours. This upgrade was part of our long-term plan to move from a NetDocuments patch to our database provider’s own permanent fix for a bug that previously affected the US Service. Despite having tested this upgrade extensively in our lab environment when it was applied to the US production cluster we experienced a disruption that meant: • Memory pressure within the cluster caused database nodes to become unresponsive and require repeated restarts. • As the cluster became unstable, our search and lookup indexes (including Full Text indexes and Lookup Table structures that power workspace search and Advanced Search) were affected. • Our cloud operations team deleted and rebuilt one of the Full Text index replicas and then recreated the replica, but indexing did not fully recover. As soon as we saw the impact to the cluster stability, we followed our protocol and rolled back the change to the previous database version. Why service did not fully recover after the rollback The rollback itself completed, but unexpectedly the cluster recovery process did not successfully complete across all nodes. How this relates to the earlier database incident Earlier this year, a bug in the Lookup Table database platform caused a serious disruption in the US Service. In response, we: • Deployed an application-level patch in our software that enforces query timeouts independently of the database configuration. Our application-level patch has remained effective and resilient. Today’s incident arose when we fulfilled our commitment to deploy the database provider’s permanent fix via a database upgrade. Both incidents involved unexpected behavior in our database layer. We’re working closely with the database providers’ engineering as part of our remediation efforts, and we’re reviewing our deployment and testing practices to help reduce the risk of recurrence. What we are doing now Our teams are working around the clock to restore full service. Specifically, we are: • Collaborating directly with senior engineers at the platform provider to pinpoint and remediate the memory and indexing behavior we saw after the upgrade. • Completing the rebuild and rebalance of the affected Full Text and Lookup Table indexes in the US cluster. • Carefully restarting web and API servers as indexes recover, while monitoring performance and error rates in real time. Because the remaining work is dominated by index recovery and validation, we are not publishing a precise time estimate for full restoration at this point. Previous estimates were based on the best information we had at the time, but as the incident evolved, they proved too optimistic. We will only provide an ETA when we have high confidence. What you can do in the meantime While we work to restore full search and lookup functionality*: • Team members will be able to access a workspace; you can often still do so from Favorites, Recents, or via a direct link to the workspace. Direct links can be sent from one team member to another as needed if they have access to the workspace. • Documents that have been synchronized locally via Echo can be accessed directly from your local Echo folder. Please ensure you and collaborators review final documents to ensure merging of updates. We will continue to post updates here as we make progress on index recovery and will also publish a full root cause analysis after the incident is fully resolved, including the specific actions we are taking in coordination with the database provider and within our own change and testing processes to reduce the risk of recurrence.

9. 16 Aralık 2025 05:23 UTCmonitoring

   The Lookup Table issue that has been impacting the US Service is now stabilized. Searching, Workspace access, and all other functions are operating normally at this time. We are monitoring the situation closely for any further impacts. We are continuing the work with our database vendor to confirm the ultimate root cause and will share a detailed update explaining what occurred and the steps we are taking to prevent it from happening again. The incident on this page will remain in a Monitoring state, and we will update this post immediately if the situation changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

10. 17 Aralık 2025 00:46 UTCresolved

    At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 10 Kasım 2025 20:06 UTCinvestigating

   We are investigating an issue with document access in the US Service region that is impacting some customers ability to upload or download documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 10 Kasım 2025 20:35 UTCidentified

   We have identified the issue with document access in the US Service region that is impacting some customers' ability to upload or download documents and are currently taking action to remediate the symptoms. We will continue to provide updates to this post as the issue is investigated further. We anticipate the next update to be within the next 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. 10 Kasım 2025 21:28 UTCmonitoring

   We have remediated the issue with document access in the US Service region that was impacting some customers' ability to upload or download documents. We are continuing to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 10 Kasım 2025 22:30 UTCresolved

   The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 29 Ekim 2025 18:11 UTCidentified

   We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.

2. 29 Ekim 2025 21:55 UTCmonitoring

   Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours. Many NetDocuments customers, however, are already reporting all components have returned to normal operation. Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status We will continue monitoring this situation closely and post additional updates here if anything changes.

3. 30 Ekim 2025 16:19 UTCresolved

   Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time. Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

1. 27 Ekim 2025 20:25 UTCidentified

   We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27 Ekim 2025 21:09 UTCmonitoring

   We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 30 Ekim 2025 16:24 UTCresolved

   At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected. If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

1. 19 Ekim 2025 20:29 UTCresolved

   We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 15 Ekim 2025 15:45 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 15 Ekim 2025 18:11 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15 Ekim 2025 19:09 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15 Ekim 2025 19:51 UTCinvestigating

   We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it. We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15 Ekim 2025 21:18 UTCinvestigating

   Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely. We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 15 Ekim 2025 23:55 UTCinvestigating

   Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available. If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/ Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability. We will provide another update as more information becomes available or if the situation changes.

7. 16 Ekim 2025 23:10 UTCmonitoring

   The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely. We’ll share another update here tomorrow or add additional information if anything further changes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

8. 17 Ekim 2025 23:52 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 14 Ekim 2025 16:11 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 14 Ekim 2025 16:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Ekim 2025 16:47 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 14 Ekim 2025 17:46 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. 14 Ekim 2025 20:28 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 14 Ekim 2025 21:19 UTCmonitoring

   Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/

7. 14 Ekim 2025 22:08 UTCresolved

   The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/