Nextiva kesinti geçmişi

1. 27 Ekim 2026 17:59 UTCinvestigating

   Müşterilerin alt seti, ses kalitesi ve onların yer alma ve çağrı alma yeteneği ile geçici sorunlar yaşıyor. Mühendislik ekibimiz konuyu aktif olarak araştırıyor.

2. 27 Ekim 2026 18:44 UTCresolved

   Artık ses kalitesi ile intermittent sorunları gözlemlemiyoruz ya da gerçekleşme ve müşterilerin etkisi için çağrılar alıyoruz. Olay çözüldü

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1. 20 Ekim 2026 07:22 UTCidentified

   Avrupa'daki kullanıcıların alt setleri, başvuruyu sabote etmek, arama yapmak ve almak ve iş öğelerini uygulamakla ilgili sorunlar yaşıyor. Mühendisler konuyu belirlediler ve karara doğru çalışıyorlar

2. 20 Ekim 2026 08:15 UTCidentified

   Bu konu için düzeltme üzerinde çalışmaya devam ediyoruz. Avrupa müşterilerinin etkisi için genel uygulama navigasyonunu görüyoruz, inbound ve dışarıdan arama etkileniyor.

3. 20 Ekim 2026 09:40 UTCresolved

   Mühendisler geri kalan konuyu ele geçirdiler ve sınırsız çağrı Avrupa'nın etkisi için tasarlanmış olarak çalışıyor. Olay bu zamanda çözüldü.

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1. 1 Ekim 2026 21:30 UTCidentified

   Kullanıcıların bir çıkış çemberi veya hataları ile karşılaştıkları bir sorunu çözmeye çalışıyoruz, satış sohbetine başlamaya çalışırken. Bazı durumlarda kullanıcılar da boş ekranları destek sohbetine geçiriyorlar. Satış yardımı için lütfen 800-799-0600 Destek yardımı için lütfen yardım edin. nextiva.com for support chat.

2. 1 Ekim 2026 22:19 UTCidentified

   Bir satış sohbeti başlatmaya çalışırken deneyimlenen hataları çözmeye devam ediyoruz. Destek sohbetleri başlatmada deneyimlenen geçici hataları azaltmak için eylemleri aldık ve amaçlandığı gibi çalışıyoruz. Satış yardımı için lütfen 800-799-0600'a ulaşmaya devam edin

3. 1 Ekim 2026 23:55 UTCidentified

   Satış ile bir sohbet başlatmak için düzeltme üzerinde çalışmaya devam ediyoruz. Satış yardımı için lütfen 800-799-0600'a ulaşmaya devam edin

4. 2 Ekim 2026 02:44 UTCidentified

   Bir düzeltme uygulanır ve satış sohbetimizi yeniden etkinleştirebilme sürecindeyiz. Satış yardımı için lütfen 800-799-0600'a ulaşmaya devam edin

5. 2 Ekim 2026 06:15 UTCresolved

   Satış sohbetleri amaçlandığı gibi başlatılabilir. Sorun çözüldü.

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1. 18 Eylül 2026 14:34 UTCidentified

   Kullanıcıların alt seti, kullanıcı adı aracılığıyla Nextiva çağrı merkezi hesabına giriş yapan sorunları deneyimliyor. Mühendisler meşgul ve şu anda karar üzerinde çalışıyor. Kullanıcılar bu konu çözülene kadar bir iş olarak e-posta ile giriş yapabilirler

2. 18 Eylül 2026 14:41 UTCresolved

   Bu olay çözüldü

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1. 11 Eylül 2026 13:38 UTCinvestigating

   Müşterilerimizin bir alt seti, Nextiva Contact Center içinde gelen çağrıları deneyimliyor. Mühendisler meşgul ve konuyu araştırıyorlar.

2. 11 Eylül 2026 13:55 UTCidentified

   Sorun tespit edildi ve bir düzeltme şu anda uygulanmaktadır. Etkilenen kullanıcıların bazıları için çözümü görmeye başlıyoruz çünkü değişim uygulanmaya devam ediyor. Remediasyon çabalarının tam tamamlanmasıyla güncellemeye devam edeceğiz.

3. 11 Eylül 2026 14:05 UTCresolved

   Bu olay çözüldü ve bağlı aramalar tüm müşteriler için tasarlanmış olarak çalışıyor.

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1. 13 Ağustos 2026 13:16 UTCinvestigating

   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

2. 13 Ağustos 2026 13:59 UTCidentified

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

3. 13 Ağustos 2026 14:49 UTCidentified

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

4. 13 Ağustos 2026 15:32 UTCidentified

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

5. 13 Ağustos 2026 16:10 UTCidentified

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

6. 13 Ağustos 2026 16:32 UTCidentified

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

7. 13 Ağustos 2026 17:10 UTCmonitoring

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

8. 13 Ağustos 2026 17:58 UTCresolved

   All services have continued to remain stable after resolution actions. Incident is resolved.

1. 7 Ağustos 2026 16:21 UTCinvestigating

   We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

2. 7 Ağustos 2026 16:53 UTCinvestigating

   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

3. 7 Ağustos 2026 17:39 UTCidentified

   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

4. 7 Ağustos 2026 18:11 UTCmonitoring

   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

5. 7 Ağustos 2026 18:12 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 7 Ağustos 2026 18:55 UTCresolved

   This incident has been resolved.

1. 16 Temmuz 2026 20:41 UTCinvestigating

   Bazı kullanıcılar XBert AI çalışanlarını aramak için ölü hava yaşayabilirler. Mühendislik ekibimiz konuyu aktif olarak araştırıyor.

2. 16 Temmuz 2026 20:50 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

3. 16 Temmuz 2026 21:46 UTCresolved

   Bu olay çözüldü.

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1. 1 Temmuz 2026 12:44 UTCinvestigating

   Nextiva Contact Center kullanıcıları, hesabının içindeki Gmail CTI'ye giriş, parolaları yeniden tanımlama ve yükleme panolarını deneyimliyor. Mühendisler meşgul ve konuyu araştırıyorlar.

2. 1 Temmuz 2026 13:10 UTCresolved

   Bir düzeltme uygulandı ve kullanıcılar artık ödeme panolarını, geri bildirim şifrelerini veya oturum açmamalıdır. Sorunları deneyimlemeye devam ederseniz, lütfen tekrar denemeden önce tarayıcı önbelleğinizi ve kurabiyelerinizi açıklayın. Olay bu zamanda çözüldü.

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1. 19 Haziran 2026 19:26 UTCinvestigating

   Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

2. 19 Haziran 2026 19:47 UTCmonitoring

   A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

3. 19 Haziran 2026 21:12 UTCresolved

   After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

1. 21 Mayıs 2026 17:39 UTCinvestigating

   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 21 Mayıs 2026 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 Mayıs 2026 18:32 UTCidentified

   We are continuing to work on the fix for this issue.

4. 21 Mayıs 2026 18:51 UTCidentified

   We are continuing to work on a fix for this issue.

5. 21 Mayıs 2026 19:19 UTCidentified

   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

6. 21 Mayıs 2026 19:53 UTCidentified

   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

7. 21 Mayıs 2026 20:19 UTCidentified

   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

8. 21 Mayıs 2026 20:30 UTCmonitoring

   We continue to see full functionality of core services and will continue to monitor for full resolution.

9. 21 Mayıs 2026 21:02 UTCresolved

   This incident has been resolved.

1. 31 Mart 2026 16:52 UTCinvestigating

   We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

2. 31 Mart 2026 17:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 Mart 2026 19:04 UTCresolved

   This incident has been resolved.

1. 16 Şubat 2026 18:39 UTCinvestigating

   We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

2. 16 Şubat 2026 19:10 UTCmonitoring

   A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

3. 16 Şubat 2026 19:37 UTCresolved

   This incident has been resolved.

1. 5 Şubat 2026 00:04 UTCidentified

   A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

2. 5 Şubat 2026 00:29 UTCmonitoring

   Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

3. 5 Şubat 2026 00:52 UTCresolved

   This Incident has been resolved.

1. 30 Ocak 2026 17:56 UTCidentified

   A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

2. 30 Ocak 2026 18:23 UTCmonitoring

   A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

3. 30 Ocak 2026 18:37 UTCresolved

   After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

1. 30 Ocak 2026 16:24 UTCinvestigating

   A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

2. 30 Ocak 2026 16:39 UTCresolved

   A fix has been implemented and impact has been mitigated. The incident is resolved.

1. 29 Ocak 2026 15:48 UTCinvestigating

   A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

2. 29 Ocak 2026 16:04 UTCidentified

   This issue has been identified, and teams are working on implementing a fix.

3. 29 Ocak 2026 16:53 UTCidentified

   We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

4. 29 Ocak 2026 17:34 UTCidentified

   Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

5. 29 Ocak 2026 18:14 UTCidentified

   We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

6. 29 Ocak 2026 18:26 UTCmonitoring

   A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

7. 29 Ocak 2026 19:03 UTCresolved

   This incident has been resolved.

1. 29 Ocak 2026 00:35 UTCinvestigating

   A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

2. 29 Ocak 2026 01:06 UTCidentified

   The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

3. 29 Ocak 2026 01:25 UTCresolved

   This incident has been resolved, and logins are working as intended.

1. 7 Ocak 2026 03:42 UTCinvestigating

   We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

2. 7 Ocak 2026 03:58 UTCidentified

   Engineers have identified the issue and currently taking steps to remediate the incident.

3. 7 Ocak 2026 04:10 UTCresolved

   Logins are working as intended. The incident has been resolved.

1. 12 Aralık 2025 01:49 UTCinvestigating

   We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

2. 12 Aralık 2025 02:21 UTCidentified

   The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

3. 12 Aralık 2025 02:55 UTCidentified

   Engineers are implementing a fix. We will continue to update through completion.

4. 12 Aralık 2025 03:26 UTCidentified

   We are continuing to work on the fix for this issue.

5. 12 Aralık 2025 03:41 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

6. 12 Aralık 2025 03:54 UTCresolved

   This Incident has bene resolved.