Nylas kesinti geçmişi

1. 19 Ağustos 2026 16:11 UTCinvestigating

   Microsoft ve Google'ın ABD bölgesinde eksik veya gecikmiş webhooks ile bir sorunu araştırıyoruz. AB bölgesi ve tüm IMAP ve EWS her iki bölge için hibeler doğru çalışıyor.

2. 19 Ağustos 2026 17:00 UTCinvestigating

   Kayıp veya gecikmiş webhooksları araştırmaya devam ediyoruz. Araştırmamıza dayanarak, hem ABD hem de AB bölgelerinde tüm sağlayıcıları içerecek olan konunun kapsamını genişlettik. Araştırma ilerlemelerimiz olarak başka bir güncelleme sağlayacağız.

3. 19 Ağustos 2026 17:26 UTCidentified

   ABD ve AB bölgelerindeki sağlayıcıların eksik veya gecikmiş webhookslara neden olan konu için bir düzeltme dağıtmak için çalışıyoruz. Bu iş ilerlemeleri olarak başka bir güncelleme sağlayacağız.

4. 19 Ağustos 2026 18:01 UTCidentified

   Etkilenen hibeler için webhook teslimatını geri almaya devam ediyoruz. Kurtarma ilerlemeleri olarak başka bir güncelleme sağlayacağız.

5. 19 Ağustos 2026 20:20 UTCmonitoring

   Mitigated - Mitigated - Tüm etkilenen hibeleri geri aldık ve webhook teslimat normal seviyelere geri döndü. Daha önce bazı gecikmiş mesajlar hala işleniyor ve teslimatın başarıyla tamamlanmasını sağlamak için kalan gerilogu yakından izliyoruz.

6. 19 Ağustos 2026 23:28 UTCresolved

   Tüm hizmetler normal operasyonlara geri döndü ve webhook gecikme ve teslimat hacmi beklenen seviyelere geri döndü. Tüm etkilenen webhooks başarıyla kurtarıldı ve teslim edildi. Bu konuyu ele almaya çalışırken sabrınız için teşekkür ederiz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 14 Ağustos 2026 14:15 UTCinvestigating

   We are experiencing elevated error rates for the /attachment API endpoint affecting EWS grants for on-premises and hosted Microsoft Exchange providers in both the US and EU regions. Other grant types, including Microsoft Graph, Google, and IMAP, are not affected.

2. 14 Ağustos 2026 14:39 UTCmonitoring

   Mitigated - We have implemented changes to address the elevated error rates affecting /attachment API requests for Microsoft Exchange (EWS) grants and are seeing recovery. We are continuing to monitor performance to confirm full recovery across both the US and EU regions.

3. 14 Ağustos 2026 15:02 UTCmonitoring

   Error rates have returned to normal levels for /attachment API requests affecting Microsoft Exchange (EWS) grants in both the US and EU regions. We are continuing to monitor performance to confirm the issue remains fully resolved.

4. 14 Ağustos 2026 17:13 UTCmonitoring

   Error rates for /attachment API requests affecting Microsoft Exchange (EWS) grants remain at normal levels across both the US and EU regions. We are continuing to monitor closely to confirm the issue remains fully resolved.

5. 14 Ağustos 2026 17:21 UTCresolved

   Error rates for /attachment API requests affecting Microsoft Exchange (EWS) grants have remained at normal levels across both the US and EU regions, and our monitoring confirms that the issue is no longer affecting customers. Thank you for your patience while we worked to address this issue. If you require additional assistance, please contact [email protected].

1. 11 Ağustos 2026 19:53 UTCmonitoring

   We have observed a large increase in notification traffic from Microsoft Graph today, which resulted in higher latencies for new and updated messages across providers in the US region. We have made changes to our infrastructure to better handle the increased traffic, and latencies have reduced. We are continuing to monitor performance and investigate the source of the unusually high notification traffic. The EU region is not affected.

2. 11 Ağustos 2026 20:12 UTCmonitoring

   Mitigated - Sync latencies for new and updated messages in the US region have returned to normal operating levels following the infrastructure changes implemented earlier. We have mitigated the customer impact and are continuing to monitor performance while we investigate the unusually high notification traffic that contributed to the incident. The EU region remains unaffected.

3. 11 Ağustos 2026 22:16 UTCresolved

   Sync latencies for new and updated messages in the US region have remained at normal operating levels, and our systems are stable. The changes implemented during the incident have mitigated the impact of the unusually high notification traffic. We will continue to monitor and address that traffic as part of our normal operations, but it is no longer affecting broader message synchronization performance. The EU region was not affected. This incident is now resolved. Thank you for your patience while we worked to address this issue.

1. 6 Ağustos 2026 14:37 UTCinvestigating

   We are investigating elevated rates of HTTP 500 responses for the /messages API endpoint affecting IMAP grants in the US region. Some requests may fail as a result. The issue is not affecting grants for other providers, other API endpoints, or the EU region. The overall error rate remains low. We will provide another update as our investigation progresses.

2. 6 Ağustos 2026 16:36 UTCmonitoring

   Error rates and request latency for the /messages API endpoint have returned to normal operating levels. We will continue to monitor performance to confirm the mitigation remains effective.

3. 6 Ağustos 2026 18:30 UTCresolved

   Error rates and request latency for the /messages API endpoint have remained at normal operating levels, and our monitoring confirms that the issue is no longer affecting customers. This incident is now resolved. Thank you for your patience while we worked to address it. If you require additional assistance, please contact [email protected].

1. 24 Temmuz 2026 21:25 UTCresolved

   Webhook trafiği normale döndü ve tüm sistemler doğru şekilde çalışıyor. Sorundan bu yana zaman geçtikçe, webhooksunu yeniden oynamak için artık ek talepleri kabul edemiyoruz. Lütfen bu sefer hala eksik olabilecek yardım malzemeleri için Nylas Support'a ulaşmak.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 24 Temmuz 2026 16:59 UTCmonitoring

   AB bölgesinde bazı Nylas uygulamaları için küçük bir mesaj webhooksunun teslimatını etkileyen bir sorunu tespit ettik. Sorun öncelikle 24 Temmuz 2026'da 06:00 ve 11:00 UTC arasında gerçekleşti. Webhook teslimatı iyileşti ve yeni webhooks başarıyla gönderildi. ABD bölgesinde Nylas uygulamaları etkilenmedi. Mesaj webhooksunu yeniden oynamamızı isteyen müşteriler, mümkün olduğunca kısa sü[email protected]'u desteklemeli ve Nylas uygulama kimliklerini içereceklerdir. Sadece başarılı bir şekilde teslim edilmeyen webhooksları yeniden oynayamayacağımızı unutmayın. Bir replay, olayın başından bu yana tüm mesajı webhooksunu yeniden gerçekleştirecek ve tekrar üretecek. Yeniden bir oyun talep etmeden önce, müşteriler sistemlerinin güvenli bir şekilde tanımlayabilmelerini ve tekrar webhook olayları idare edebilmelerini sağlamalıdır. Altta yatan nedeni incelemeye devam ediyoruz ve webhook teslimatını yakından takip ediyoruz.

2. 24 Temmuz 2026 21:30 UTCresolved

   Webhook trafiği normal olarak çalışmaya devam etti ve tüm sistemler doğru şekilde çalışıyor. Sorundan bu yana geçen zaman nedeniyle artık webhooksunu yeniden oynamak için ek talepleri kabul edemiyoruz. Lütfen bu dönemde hala eksik olabilecek yardım malzemeleri için Nylas Support'a ulaşmak.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 17 Temmuz 2026 14:32 UTCinvestigating

   Şu anda SM toplantıları hakkında Nottaker için degraded katılan oranları araştırıyoruz (başka toplantı sağlayıcıları etkilenmez). Daha fazla bilgimiz olduğu gibi güncelleştirmeleri paylaşacağız.

2. 17 Temmuz 2026 17:21 UTCinvestigating

   Hizmet sağlayıcılarımız ve iç mühendislik ekiplerimiz ile sorunu araştırmak ve potansiyel mitigations değerlendirmeye devam ediyoruz. Araştırma ilerlemelerimiz olarak ek güncellemeler vereceğiz.

3. 17 Temmuz 2026 20:32 UTCinvestigating

   Mühendislik takımlarımız sorunu aktif olarak araştırmaya devam ediyor ve paralel olarak birden fazla remediasyon yolunu takip ediyorlar. Şimdiye kadar uygulanan önlemler devam eden bir gelişme ile sonuçlandı ve etkili bir masyon tespit etmeye odaklandık. Paylaşmak için anlamlı bir ilerlememiz olduğu sürece başka bir güncelleme sağlayacağız.

4. 23 Temmuz 2026 16:09 UTCmonitoring

   Mitigated - Mitigated - Materyal olarak geliştirilmiş toplantının başarı oranlarına katıldığı değişiklikler yaptık. Performansı yakından izlemeye devam ediyoruz ve ek iyileştirmeleri değerlendirirken mitigation'i genişletiyoruz. Bu iş ilerlemeleri olarak başka bir güncelleme sağlayacağız.

5. 23 Temmuz 2026 20:54 UTCresolved

   Desteklenen değişiklikler Nottaker toplantısı, Zoom'un normal işletim seviyelerine katılma performansına katıldı ve izlememiz artık müşterileri etkilemez. Performansı izlemeye devam edeceğiz ve normal operasyonlarımızın bir parçası olarak daha da ilerlemeye devam edeceğiz. Bu olay şimdi çözüldü. Bu konuyu ele almaya çalışırken sabrınız için teşekkür ederiz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 7 Temmuz 2026 15:03 UTCinvestigating

   We are investigating reports of some event API calls failing for Google grants. The error messages report issues with the Nylas migration API endpoints. These errors are incorrect and our migration system was shut down long ago. We are investigating why it is triggering. The errors appear limited to Google grants that were migrated from v2 accounts. Deleting and recreating the grant has been identified as a work around to prevent further errors.

2. 7 Temmuz 2026 16:58 UTCmonitoring

   We have deployed a fix and the errors are no longer occurring. We are monitoring our API traffic to ensure the errors do not appear.

3. 7 Temmuz 2026 17:17 UTCresolved

   There have been no further reports of this error and we are closing this incident. Please reach out to support if you have questions or issues.

1. 3 Temmuz 2026 13:29 UTCinvestigating

   We are investigating errors affecting retrieval of previously scheduled messages via our API in the US region. Creating and sending scheduled messages is not affected. We will provide updates as we have more information.

2. 3 Temmuz 2026 13:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 Temmuz 2026 14:17 UTCresolved

   This incident has been resolved. Retrieval of previously scheduled messages via our API in the US region is now working normally. We apologize for any disruption this may have caused. Please reach out to our support team if you continue to experience any issues.

1. 25 Haziran 2026 17:34 UTCidentified

   We are currently experiencing elevated error rates affecting our v3 API and authentication endpoints across the US and EU regions. Some requests may be failing with 500 errors. We have identified the root cause and our engineering team is actively working on a fix. We will provide updates as we make progress.

2. 25 Haziran 2026 17:36 UTCmonitoring

   A fix has been deployed and error rates are returning to normal. We are monitoring the situation closely and will provide a final update once we have confirmed full recovery.

3. 25 Haziran 2026 17:36 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 25 Haziran 2026 17:45 UTCresolved

   This incident has been resolved. Error rates have returned to normal across all v3 API and authentication endpoints in the US and EU regions. We apologize for any disruption caused. Please reach out to our support team if you continue to experience any issues.

1. 24 Haziran 2026 21:21 UTCinvestigating

   We are currently investigating reports that the Nylas dashboard is not displaying any logs. We have confirmed that our system is recording the logs. They are just not shown on the Nylas dashboard.

2. 24 Haziran 2026 21:50 UTCresolved

   We identified the cause of the issue affecting log visibility in the Nylas Dashboard and have deployed a mitigation. Dashboard logs are now loading normally for customers. We will continue to monitor the service closely while we work with a third-party provider to fully resolve the underlying issue.

1. 4 Haziran 2026 23:27 UTCidentified

   We have identified an issue affecting grant creation and authorization requests in our v3 environments (US and EU). Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix. We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.

2. 4 Haziran 2026 23:52 UTCresolved

   The issue has been resolved, and grant creation and authorization requests are operating normally. Our engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability. Thank you for your patience during this incident. If you have any questions or concerns, please contact [email protected].

1. 20 Mayıs 2026 18:50 UTCidentified

   Starting at approximately 8:59 AM PT, our 3rd party provider Oxylabs experienced an outage that is preventing Nylas Notetakers from joining some Zoom and Google Meet meetings. We are working with the provider and deploying internal mitigation steps now

2. 20 Mayıs 2026 18:52 UTCmonitoring

   We have deployed mitigation steps while we wait on Oxylabs, and join rates are improving once again. We will continue to monitor and post updates as available.

3. 20 Mayıs 2026 18:56 UTCresolved

   Oxylabs has fully restored their services, and we are seeing join rates returning to normal levels. We will continue to monitor closely, and working with Oxylabs to ensure this does not happen in the future. Thank you for your patience during this incident. If you have any further questions or concerns, please contact [email protected].

1. 14 Mayıs 2026 18:09 UTCinvestigating

   We are investigating sending failures with our Transactional Send (Beta) and Agent Account (Beta) features. The Nylas API is not affected and is still running correctly. This issue is strictly limited to those two beta features.

2. 15 Mayıs 2026 12:57 UTCresolved

   The incident has been resolved by our third party subprocessor. We will continue to monitor closely.

1. 6 Mayıs 2026 15:28 UTCmonitoring

   We are currently investigating elevated latency affecting Gmail realtime (Pub/Sub) event delivery in the US region. Customers may experience delayed webhooks notifications. The issue was initially caused by an expired SSL certificate, which has since been addressed. However, the system has not fully recovered and latency remains elevated. We will provide an update soon.

2. 6 Mayıs 2026 16:39 UTCresolved

   We have updated our systems and webhooks have returned to normal

1. 4 Mayıs 2026 14:03 UTCinvestigating

   We are currently investigating an increase in 504 API errors for EWS (Exchange on-premise) grants. Grants connected to other providers are not affected.

2. 4 Mayıs 2026 15:25 UTCresolved

   We have deployed fixes to reduce the excessive 504 errors. They have returned to normal errors.

1. 30 Nisan 2026 12:30 UTCinvestigating

   We are currently investigating an issue in our US & EU environments affecting Notetaker services. Some Notetaker instances are experiencing delays in joining meetings, which may result in extended join latency or a failure to connect. Our engineering team is currently investigating the issue and working toward a resolution. We will provide more information as it becomes available.

2. 30 Nisan 2026 12:39 UTCmonitoring

   We have mitigated an issue in our US & EU environments that briefly affected Notetaker services. Some instances experienced delays when joining meetings, but performance has now returned to normal. We are continuing to monitor the environment closely to ensure ongoing stability.

3. 30 Nisan 2026 15:45 UTCresolved

   Notetaker performance in the US & EU regions has fully returned to normal levels. The issue was caused by a temporary disruption with a Nylas subprocessor that impacted autoscaling behavior, leading to delays in some Notetaker instances joining meetings. The subprocessor has implemented a fix and confirmed stability, and we have validated sustained recovery across our environment. We will continue to monitor closely and are working with the subprocessor on additional safeguards to reduce the likelihood of similar issues in the future.

1. 15 Nisan 2026 17:10 UTCinvestigating

   We are investigating timeouts to the following API endpoints related to Notetaker: GET /v3/grants/:grant_id/notetakers GET /v3/notetakers

2. 15 Nisan 2026 17:30 UTCresolved

   We have deployed a fix and the Notetaker endpoints are communicating correctly now.

1. 14 Nisan 2026 15:19 UTCinvestigating

   We are currently investigating an issue where some Nylas Notetakers are not correctly joining Google Meet events. This does not appear to affect other meeting providers or any other parts of the API.

2. 14 Nisan 2026 18:28 UTCmonitoring

   We have made improvements and Notetakers are joining correctly. We are continuing to monitor the Notetakers to ensure they continue to operate correctly.

3. 15 Nisan 2026 02:39 UTCresolved

   Notetaker join rates for Google Meet events have returned to normal levels following deployed remediations in response to recent Google changes in production (US and EU). We have confirmed stability with sustained recovery of join rates and are no longer observing elevated failures.

1. 24 Şubat 2026 19:30 UTCinvestigating

   We are currently experiencing elevated API error rates and increased latency in the US v3 production environment, affecting a subset of customers. This may result in intermittent 500 errors and delayed webhooks. Our engineering team has identified the issue and is actively working on mitigation. We will continue to share updates here.

2. 24 Şubat 2026 20:08 UTCidentified

   We have identified the underlying issue contributing to elevated API error rates and increased latency in the US v3 production environment. Our engineering team is actively working on mitigation. Customers may continue to experience intermittent 500 errors and delayed webhooks while mitigation efforts are underway. We will continue to provide updates as progress is made.

3. 24 Şubat 2026 21:16 UTCmonitoring

   Mitigation steps have been successfully implemented, and API error rates and latency in the US v3 production environment have returned to normal levels. We are continuing to closely monitor the environment to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

4. 24 Şubat 2026 21:25 UTCresolved

   API error rates and latency in the US v3 production environment have returned to normal levels. The mitigation steps implemented earlier have stabilized the system. We will continue to monitor closely and are implementing additional preventative measures to increase capacity and reduce the risk of recurrence during peak traffic. Thank you for your patience.