Ocrolus kesinti geçmişi

1. 6 Ekim 2026 16:22 UTCidentified

   EPC Hizmetleri de dahil olmak üzere Ocrolus hizmetlerini etkileyen Encompass (ICE Mortgage Technology) ile devam eden bir konudur. Takımlarımız durumu aktif olarak izliyor ve daha fazla bilgi mevcut olduğu gibi güncelleştirmeler sağlayacaktır

2. 6 Ekim 2026 18:35 UTCidentified

   ICE takımları tüm partner entegrasyonlarını restore etmeye devam ediyor. İlerleme yapıyoruz ve tüm entegrasyonlar restore edildiğinde bir güncelleme yayınlayacağız.

3. 6 Ekim 2026 21:12 UTCresolved

   ICE, Encompass/EPC hizmetlerini etkileyen sorunu çözdü. Sonumuzdan bu belge ingestion ve işlemenin normalde çalıştığını doğruladık. İzlemeye devam edeceğiz, ancak şu anda başka bir etki beklenmiyor.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 11 Ağustos 2026 01:16 UTCinvestigating

   We are currently experiencing delays in Document Verification due to degraded performance affecting our document processing system. Our team is actively investigating the issue and working to restore normal processing times. We will provide further updates as more information becomes available.

2. 11 Ağustos 2026 04:20 UTCinvestigating

   The issue causing delays in Document Verification is still ongoing. Our team continues to actively investigate the issue and is working on a fix with highest priority. We will continue to monitor the situation closely and provide further updates as more information becomes available.

3. 11 Ağustos 2026 06:13 UTCmonitoring

   We have identified the root cause of the issue and successfully implemented a fix. Document processing has returned to normal, and we are actively working to clear the backlog accumulated during the incident. While the backlog is being processed, customers may continue to experience elevated turnaround times (TAT). Our team is closely monitoring the recovery and prioritizing backlog clearance to restore normal TAT as quickly as possible.

4. 11 Ağustos 2026 12:53 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 30 Temmuz 2026 16:44 UTCinvestigating

   Şu anda Encompass modaline İthalatın yüklemediği bir konu araştırıyoruz. İlk analizlerimize dayanarak, konu ICE desteği tarafından onaylanan bir akış ICE servisi ile ilgilidir. Daha fazla bilgi için daha fazla güncelleme sağlayacağız.

2. 30 Temmuz 2026 17:31 UTCinvestigating

   ICE'den Güncelleme: Takımlarımız EPC hizmetimizi restore etmeye devam ediyor. Bu bizim için mutlak kritik önceliktir. Bu hizmeti geri yüklemek için yöntemler aracılığıyla aktif olarak çalışıyoruz ve sabrınızı devam ettikçe takdir ediyoruz.

3. 30 Temmuz 2026 18:18 UTCmonitoring

   Güncelleme: İlerleme, Encompass Partner Connect siparişlerinin işlenmesinde ICE end'den yapılmıştır. Backlog işlemeye başladı ve tamamlanmış siparişler uygulamada ortaya çıkmaya başlamalıdır. Lütfen tüm backlog'u işlemenin biraz zaman alacağını unutmayın, bu nedenle kullanıcılar tüm kuyruk siparişleri işlendirene kadar gecikmelere devam edebilir. Durumu izlemeye devam edeceğiz ve mevcut oldukları gibi daha fazla güncelleme sağlayacaktır.

4. 30 Temmuz 2026 19:13 UTCresolved

   İthalatın Encompass modaline etkisi çözüldü. ICE'den güncellemeye dayanarak, Encompass Partner Connect şimdi tamamen operasyonel. Tüm backlog emirleri şu anda işleniyor ve yeni siparişler hemen işlemektedir. Not: Encompass Partner Connect'ten 7:30'a kadar gönderilen siparişler, yeniden teslim edilmesi gerekebilir.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 6 Temmuz 2026 15:29 UTCinvestigating

   We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.

2. 6 Temmuz 2026 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Temmuz 2026 15:53 UTCidentified

   Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.

4. 6 Temmuz 2026 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 Temmuz 2026 19:30 UTCmonitoring

   Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.

6. 7 Temmuz 2026 04:09 UTCresolved

   We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.

1. 5 Haziran 2026 14:28 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 5 Haziran 2026 15:55 UTCmonitoring

   Services are stabilizing and we continue to monitor performance.

3. 5 Haziran 2026 16:13 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 29 Nisan 2026 14:51 UTCinvestigating

   We are noticing delays with Encompass interactions, causing delay in custom field updates.  We are actively looking into this.

2. 29 Nisan 2026 15:33 UTCidentified

   We identified the root cause and are applying the necessary fix.

3. 29 Nisan 2026 16:05 UTCmonitoring

   Services are stabilizing following the fix, and we will continue to closely monitor performance.

4. 29 Nisan 2026 17:04 UTCresolved

   The issue has been successfully resolved, and impacted services are now fully operational.

1. 22 Nisan 2026 22:59 UTCinvestigating

   Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

2. 22 Nisan 2026 23:47 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 23 Nisan 2026 01:45 UTCmonitoring

   We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

4. 23 Nisan 2026 05:08 UTCresolved

   The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

1. 17 Mart 2026 17:30 UTCinvestigating

   Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.

2. 17 Mart 2026 19:44 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 17 Mart 2026 21:17 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 29 Ocak 2026 19:03 UTCinvestigating

   We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.

2. 29 Ocak 2026 19:11 UTCmonitoring

   The performance of our authentication service has improved after we released a configuration change.

3. 29 Ocak 2026 19:26 UTCresolved

   Our authentication service has returned to normal performance.

1. 20 Ekim 2025 12:57 UTCidentified

   Document processing may be delayed this morning due to ongoing recovery from a cloud provider outage.

2. 20 Ekim 2025 14:57 UTCmonitoring

   We are continuing to monitor the situation as our cloud provider's outage persists. At this time, we are observing only minor, intermittent failures. Our team is actively mitigating any resulting slowness, and document processing remains fully operational and stable.

3. 20 Ekim 2025 17:08 UTCmonitoring

   Our cloud provider's outage is ongoing, but current impact remains limited. We're continuing to apply mitigations and monitor system performance closely. Document processing remains stable, and we’ll provide further updates if conditions change.

4. 20 Ekim 2025 20:44 UTCresolved

   Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider

1. 14 Ekim 2025 17:24 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 Ekim 2025 18:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Ekim 2025 18:38 UTCidentified

   We identified the root cause and have applied the necessary fix.

4. 14 Ekim 2025 20:01 UTCmonitoring

   We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

5. 14 Ekim 2025 21:11 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 10 Ekim 2025 15:36 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 10 Ekim 2025 16:37 UTCmonitoring

   We have restored system operation, and we are working through the backlog of documents.

3. 10 Ekim 2025 17:52 UTCresolved

   Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.

1. 25 Eylül 2025 19:59 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 25 Eylül 2025 20:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Eylül 2025 21:16 UTCmonitoring

   The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

4. 25 Eylül 2025 22:40 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 Eylül 2025 23:01 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 3 Eylül 2025 16:38 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 3 Eylül 2025 16:47 UTCidentified

   We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.

3. 3 Eylül 2025 16:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 Eylül 2025 17:17 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 21 Ağustos 2025 19:48 UTCinvestigating

   We are currently experiencing a delay in our API upload services. We are actively investigating the issue.

2. 21 Ağustos 2025 19:59 UTCidentified

   The problem seems to be related to our intake router. We’ve restarted it and are looking into it further.

3. 21 Ağustos 2025 20:22 UTCmonitoring

   We haven’t observed any latency in the upload service since it was restarted. We are now monitoring the situation.

4. 21 Ağustos 2025 20:53 UTCresolved

   The system has fully recovered and upload API endpoints are now functioning as expected.

1. 3 Haziran 2025 17:21 UTCinvestigating

   We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible

2. 3 Haziran 2025 17:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 Haziran 2025 17:42 UTCidentified

   The issue has been identified and we are working on the fix.

4. 3 Haziran 2025 17:59 UTCmonitoring

   The fix has been released, and we're currently monitoring the system to ensure everything is stable.

5. 3 Haziran 2025 18:34 UTCmonitoring

   While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.

6. 3 Haziran 2025 23:15 UTCmonitoring

   We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.

7. 4 Haziran 2025 10:46 UTCresolved

   The system has fully recovered and is now functioning as expected.

1. 14 Mayıs 2025 21:52 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 Mayıs 2025 22:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Mayıs 2025 23:52 UTCmonitoring

   The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

4. 15 Mayıs 2025 02:06 UTCresolved

   System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

1. 25 Şubat 2025 13:31 UTCinvestigating

   We are currently experiencing login issues on the Ocrolus dashboard and API users due to an internal upgrade. Our engineering team is actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.

2. 25 Şubat 2025 13:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Şubat 2025 14:37 UTCmonitoring

   A fix has been implemented, and system performance is improving. We are actively monitoring the situation to ensure stability.

4. 25 Şubat 2025 15:56 UTCresolved

   Things are looking good since the recent fix. Resolving the incident.

1. 31 Ocak 2025 00:47 UTCinvestigating

   We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.

2. 31 Ocak 2025 01:04 UTCmonitoring

   We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

3. 31 Ocak 2025 02:22 UTCresolved

   The fix for this issue was successful and Detect service has returned to normal.

1. 16 Aralık 2024 23:17 UTCmonitoring

   The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

2. 16 Aralık 2024 23:19 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 16 Aralık 2024 23:19 UTCmonitoring

   Due to this issue clients may face high TAT issues

4. 17 Aralık 2024 04:39 UTCresolved

   All of the backlog volume has been processed.