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    Omnisend kesinti geçmişi

    50 Omnisend incidents · Haziran 2024 — official updates, affected components, duration and resolution details.

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    A/B Campaign Date Change Issue

    Başlangıç 26 Mayıs 2026 01:44 UTC · 6h 43m

    Pending
    Etkilenen bileşenler
    Email
    1. 26 Mayıs 2026 01:44 UTCidentified

      We are aware of an issue where some campaigns are displaying unexpected date changes. This is a known issue currently being investigated by our development team — no account data has been affected and no campaigns have been sent or modified. We will provide further updates as our investigation progresses.

    2. 26 Mayıs 2026 08:27 UTCresolved

      This incident has been resolved.

    Login issues

    Başlangıç 30 Nisan 2026 13:28 UTC · 10m

    OutageKritik olay
    Etkilenen bileşenler
    Access
    1. 30 Nisan 2026 13:28 UTCinvestigating

      We’re currently experiencing some issues with our login and app.omnisend.com page. Our team is currently working on fixing the issue, We appreciate your patience while we work to restore normal service

    2. 30 Nisan 2026 13:30 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 Nisan 2026 13:33 UTCinvestigating

      A fix has been deployed, and we are currently monitoring its effectiveness.

    4. 30 Nisan 2026 13:37 UTCresolved

      We've confirmed that the issue has been fully resolved and all services are back to normal. Logins are working as expected. Thank you for your patience.

    "Something went wrong. Please reload the page or contact support"

    Başlangıç 20 Nisan 2026 16:44 UTC · 19m

    OutageKritik olay
    Etkilenen bileşenler
    EmailSMS
    1. 20 Nisan 2026 16:44 UTCinvestigating

      We’re currently experiencing an issue affecting campaign sending. You may see an error such as “Something went wrong. Please reload the page or contact support.” Our team is aware of this and is actively working to resolve it. We appreciate your patience while we restore normal functionality.

    2. 20 Nisan 2026 16:58 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 Nisan 2026 17:02 UTCresolved

      This incident has been resolved.

    Data Update Delay

    Başlangıç 10 Nisan 2026 14:22 UTC · 3h 42m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    ReportingEmailBigCommerceWixPush NotificationsSegmentsAutomationWooCommerceSMSShopify
    1. 10 Nisan 2026 14:22 UTCinvestigating

      Some data is currently not updating as expected. Our team has identified the issue and is working on a fix. We’ll share updates as soon as possible.

    2. 10 Nisan 2026 14:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 10 Nisan 2026 14:25 UTCidentified

      We’ve applied a fix and are currently monitoring the results. Data should start catching up within the next few hours.

    4. 10 Nisan 2026 14:32 UTCmonitoring

      We’re continuing to monitor the fix while data catches up. We’ll share another update once everything is fully restored.

    5. 10 Nisan 2026 18:04 UTCresolved

      A fix has been implemented, and everything is now fully restored.

    Problem with the Email Builder

    Başlangıç 16 Mart 2026 15:08 UTC · 1h 10m

    Pending
    Etkilenen bileşenler
    EmailBigCommerceWixAutomationCampaignsWooCommerceShopify
    1. 16 Mart 2026 15:08 UTCinvestigating

      We’re currently experiencing an issue with our Email Builder. You may see a message that says ‘Powered by Froala Editor’ within your email block. Our team is actively working to restore normal service. Thank you for your patience.

    2. 16 Mart 2026 16:17 UTCresolved

      This incident has been resolved.

    Degraded Performance in Sending Email Messages and functionality of Campaing and Automations tabs

    Başlangıç 13 Mart 2026 10:56 UTC · 1h 42m

    Pending
    Etkilenen bileşenler
    EmailBigCommerceWixAutomationCampaignsWooCommerceShopify
    1. 13 Mart 2026 10:56 UTCinvestigating

      Our team is investigating and working to resolve this as quickly as possible.

    2. 13 Mart 2026 11:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 13 Mart 2026 12:38 UTCresolved

      We’ve confirmed the issue has been fully resolved and services are back to normal.

    http://app.omnisend.com/ has degraded performance

    Başlangıç 2 Mart 2026 09:16 UTC · 14h 23m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    App
    1. 2 Mart 2026 09:16 UTCinvestigating

      We are currently investigating this incident.

    2. 2 Mart 2026 15:22 UTCmonitoring

      A fix has been deployed and we are currently monitoring its effectiveness. We’ll update you once we confirm the issue has been fully resolved.

    3. 2 Mart 2026 23:39 UTCresolved

      This incident has been resolved.

    Degraded Performance in Campaing Tracking

    Başlangıç 29 Ocak 2026 17:33 UTC · 1h 10m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    EmailCampaignsSMS
    1. 29 Ocak 2026 17:33 UTCinvestigating

      We are currently investigating this incident.

    2. 29 Ocak 2026 18:22 UTCinvestigating

      We’re continuing to investigate the issue.

    3. 29 Ocak 2026 18:44 UTCresolved

      This incident has been resolved. Performance is back to normal.

    Customer Message Delivery Delays

    Başlangıç 9 Ocak 2026 20:05 UTC · 1h 14m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    EmailSMS
    1. 9 Ocak 2026 20:05 UTCinvestigating

      We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. This is due to an incident affecting one of our third-party communication providers. Our team is closely monitoring the situation and we’ll provide updates as soon as possible. Thank you for your patience.

    2. 9 Ocak 2026 20:42 UTCinvestigating

      We are continuing to investigate the issue impacting message delivery to our support team. The incident with our third-party communication provider is still ongoing. Our team is actively monitoring the situation, and we will post another update here as soon as the system is fully operational. Thank you for your continued patience.

    3. 9 Ocak 2026 21:20 UTCresolved

      This incident has been resolved.

    Inbound Message Delivery Disruption

    Başlangıç 5 Ocak 2026 14:28 UTC · 46m

    Pending
    1. 5 Ocak 2026 14:28 UTCinvestigating

      We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. This is due to an incident affecting one of our third-party communication providers. Our team is closely monitoring the situation, and we’ll provide updates as soon as possible. Thank you for your patience.

    2. 5 Ocak 2026 15:14 UTCresolved

      The incident has been resolved, our support messaging app is fully function now. All other services were unaffected during this period.

    Cloudflare Dashboard and API service Issues

    Başlangıç 5 Aralık 2025 09:20 UTC · 0m

    Pending
    1. 5 Aralık 2025 09:20 UTCresolved

      An outage related to Cloudflare server maintenance has been identified and resolved. We will be monitoring the issue in case any other problems come up. Thank you for your patience during this time.

    Forms AI generation not working

    Başlangıç 21 Kasım 2025 09:13 UTC · 23m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    BigCommerceSignup FormsWixWooCommerceShopify
    1. 21 Kasım 2025 09:13 UTCinvestigating

      We are currently investigating this issue.

    2. 21 Kasım 2025 09:17 UTCidentified

      The issue has been identified and we are working towards resolving it.

    3. 21 Kasım 2025 09:35 UTCmonitoring

      The issue-causing change was identified and rolled back. We are monitoring the incident.

    4. 21 Kasım 2025 09:36 UTCresolved

      This incident has been resolved.

    Support Communication Delays

    Başlangıç 20 Ekim 2025 09:44 UTC · 21h 18m

    Pending
    1. 20 Ekim 2025 09:44 UTCidentified

      We are currently experiencing an issue where some customer messages may not be reaching our support team or may experience delays. This is due to an ongoing incident with one of our third-party communication service providers. We’ll share more updates as soon as we have additional information.

    2. 21 Ekim 2025 07:02 UTCresolved

      The issue has been resolved now - our support is fully reachable. We appreciate your patience.

    Degraded performance

    Başlangıç 16 Ekim 2025 11:42 UTC · 58m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    APIBigCommerceWixWooCommerceShopify
    1. 16 Ekim 2025 11:42 UTCinvestigating

      We are currently investigating this incident.

    2. 16 Ekim 2025 12:40 UTCresolved

      This incident has been resolved.

    Degraded performance

    Başlangıç 16 Ekim 2025 02:47 UTC · 2h 3m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    EmailAPIAccessAutomationCampaigns
    1. 16 Ekim 2025 02:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 16 Ekim 2025 03:23 UTCmonitoring

      A fix has been deployed and we are currently monitoring its effectiveness.

    3. 16 Ekim 2025 04:50 UTCresolved

      This incident has been resolved.

    Don’t Receive Order Webhooks from Wix

    Başlangıç 8 Ekim 2025 10:12 UTC · 1h 30m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    WixAutomation
    1. 8 Ekim 2025 10:12 UTCinvestigating

      We are currently investigating this issue.

    2. 8 Ekim 2025 11:14 UTCidentified

      Wix are working or resolving the issue. We started to received part of the webhooks.

    3. 8 Ekim 2025 11:28 UTCmonitoring

      Wix states that they resolved the issue, and we’re now seeing incoming data flowing normally again. We’ll continue to monitor the situation to make sure everything stays stable. Any messages that were delayed during the incident are now being delivered, though some automations may not run as expected because of the time delay. Thank you for your patience while this was being fixed.

    4. 8 Ekim 2025 11:42 UTCresolved

      This incident has been fully resolved. Wix has restored normal operation, and data is now being received without delays.

    Segment contact counts displaying incorrectly

    Başlangıç 3 Ekim 2025 08:43 UTC · 5h 54m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Segments
    1. 3 Ekim 2025 08:43 UTCinvestigating

      We’re currently investigating an issue where segment contact counts may be displayed incorrectly. This only affects how counts are shown in the UI. There’s no known impact on campaigns sending. Our team is investigating and working to resolve this as quickly as possible.

    2. 3 Ekim 2025 09:00 UTCidentified

      We’ve identified the cause of the issue where segment contact counts may be displayed incorrectly. This only affects how counts are shown in the UI. There’s no known impact on campaign sending, and our team is double-checking this as part of the fix.

    3. 3 Ekim 2025 10:38 UTCmonitoring

      A fix has been deployed and we are currently monitoring its effectiveness.

    4. 3 Ekim 2025 13:25 UTCmonitoring

      We implemented a fix and are currently monitoring the result. All segments contacts count are restored.

    5. 3 Ekim 2025 14:38 UTCresolved

      We’ve confirmed the issue has been fully resolved and services are back to normal. Thank you for bearing with us.

    Database maintenance caused registration and log in incident

    Başlangıç 23 Eylül 2025 06:54 UTC · 3h 14m

    Pending
    Etkilenen bileşenler
    EmailShopify
    1. 23 Eylül 2025 06:54 UTCinvestigating

      We are currently investigating this incident.

    2. 23 Eylül 2025 06:55 UTCinvestigating

      The impact of the incident is the events from Shopify not being synced to Omnisend.

    3. 23 Eylül 2025 07:30 UTCidentified

      Omnisend - Database maintenance caused register and log incident. We are continuing to work on a fix for this incident.

    4. 23 Eylül 2025 08:30 UTCidentified

      We are still working on an incident resolution, putting all effort to resolve it asap. Events delay is still visible. Some of the events might have delay up to 2.9 hours.

    5. 23 Eylül 2025 09:35 UTCmonitoring

      We implemented a fix and are currently monitoring the results. There are none of the event delays except Order_Refunded. Order_refunded events still have 2h delay, and currently decreasing.

    6. 23 Eylül 2025 10:08 UTCresolved

      This incident has been resolved. We’ve identified that some order confirmations were not delivered due to a significant data delay. Our team is currently investigating the root cause and will share more detailed information as soon as it becomes available.

    Login page is down

    Başlangıç 18 Eylül 2025 11:31 UTC · 4m

    OutageKritik olay
    Etkilenen bileşenler
    Access
    1. 18 Eylül 2025 11:31 UTCinvestigating

      We’re currently investigating a potential issue with the Login page that could be affecting parts of the platform.

    2. 18 Eylül 2025 11:35 UTCresolved

      This incident has been resolved.

    We’re currently investigating a potential issue that could be affecting parts of the platform. We’ll provide more details as soon as we have them.

    Başlangıç 17 Eylül 2025 12:55 UTC · 5m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    WooCommerce
    1. 17 Eylül 2025 12:55 UTCinvestigating

      We are currently investigating this issue.

    2. 17 Eylül 2025 13:01 UTCresolved

      This incident has been resolved. All systems are now operating normally. Thank you for your patience.