Withdrawals are temporarily disabled while we investigate and resolve a platform issue. Our team is working on a fix and will restore functionality as soon as possible.
investigating
We are continuing to investigate this issue.
resolved
This incident has been resolved.
OpenNode WebApp and API are back up
Başlangıç 23 Eylül 2025 13:03 UTC · 3h 9m
IssuesKüçük çaplı olay
Etkilenen bileşenler
APIPayments
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor.
resolved
This incident has been resolved.
Email Sending Issues
Başlangıç 6 Eylül 2025 17:00 UTC · 36m
Pending
investigating
We are currently experiencing an outage with our upstream email sender. As a result, some transactional and notification emails may be delayed or not delivered.
Our engineering team is actively working with our provider to restore normal email delivery. This issue does not impact core payment processing or platform functionality.
We will provide updates as soon as more information becomes available.
resolved
This incident has been resolved.
High database load
Başlangıç 14 Mayıs 2024 05:30 UTC · 0m
OutageBüyük çaplı olay
resolved
On May 14, 2024, OpenNode experienced an incident with our production database, resulting in performance degradation and service disruption. The root cause of the issue was identified as a deprecated API loading excessive data, leading to a database overload.
postmortem
**Summary:** On May 14, 2024, OpenNode experienced an incident with our production database, resulting in performance degradation and service disruption. The root cause of the issue was identified as a deprecated API loading excessive data, leading to a database overload.
**Timeline of Events:**
* **10:30 PM PST:** Issue Detected
* Our monitoring systems alerted us to unusual activity within the production database, indicating potential performance issues.
* **11:30 PM PST:** Service restart
* A decision was made to restart auxiliary services to alleviate any immediate issues and restore stability to the system.
* **12:30 AM PST:** Database Workload Issue Identified and Fix Deployed
* Upon further investigation, it was determined that the root cause of the problem was a deprecated API that was loading an excessive amount of data into the database, causing an overload.
* A fix was promptly developed and deployed to address the issue and mitigate further impact on system performance.
* **1:30 AM PST:** Monitoring Fix and Stability
* Additional measures were taken to enhance monitoring systems and ensure the stability of the database environment.
* **2:00 AM PST:** Issue Confirmed Fixed
* Following the deployment of the fix, monitoring systems indicated a return to normal database workload and performance levels.
* Our internal testing confirmed that the issue was resolved, and normal service operations were restored.
Payment processing delay
Başlangıç 16 Nisan 2024 12:00 UTC · 6h 18m
OutageBüyük çaplı olay
Etkilenen bileşenler
APIBitcoin nodesPayments
identified
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
identified
All current payments are being processed and the team is working through the backlog of payments.
resolved
The system is now fully caught up and all payment notifications were sent out.
Extended maintenance
Başlangıç 28 Aralık 2023 13:10 UTC · 23m
OutageKritik olay
Etkilenen bileşenler
APIBitcoin nodesPayments
monitoring
Due to unforeseen technical challenges, our scheduled maintenance is extended.
We apologize for any inconvenience. Updates will follow as we work to resolve this promptly.
resolved
Maintenance has been completed and all systems are fully operational.
Elevated API Errors for Payment Requests with Auto-Conversion enabled
Başlangıç 14 Eylül 2023 21:47 UTC · 19m
IssuesKüçük çaplı olay
Etkilenen bileşenler
APIPayments
investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
resolved
This incident has been resolved.
Elevated API Errors for Payment Requests with Auto-Conversion enabled
Başlangıç 28 Ağustos 2023 15:26 UTC · 23h 20m
IssuesKüçük çaplı olay
Etkilenen bileşenler
Payments
investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.
identified
Our Exchange Partner has identified a fix and its working on a resolution.
resolved
This incident has been resolved.
Automatic Conversion service outage
Başlangıç 21 Haziran 2023 21:12 UTC · 182d 20h
IssuesKüçük çaplı olay
Etkilenen bileşenler
APIPayments
identified
We have recently been informed that one of our banking partners, Wyre, has made the decision to cease operations over the course of the next month. Clients that are onboarded with this provider and rely on fiat-related activities such as conversions will not be able to generate new payments at this time, unless the automatic conversion functionality is turned off.
We have already initiated the process of engaging an alternative banking partner to seamlessly address fiat transaction needs. We anticipate having this new partner integrated into our platform within the next few weeks, thereby ensuring that all fiat operations are available and fully operational without any significant interruption.
monitoring
Entities and Individuals registered in the United States can now onboard with our new provider through the dashboard. Upon completion, automatic conversion and all fiat related services will be reenabled. If you have questions or encounter issues, please reach out to [email protected] or visit the Intercom widget on the dashboard
monitoring
We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
Inbound payment webhooks are delayed
Başlangıç 12 Mayıs 2023 18:24 UTC · 36m
IssuesKüçük çaplı olay
Etkilenen bileşenler
Payments
identified
We're currently investing an issue where incoming payment webhooks are delayed.
monitoring
A fix has been implemented, we're monitoring the results.
monitoring
Incoming payments webhook queue is almost clean. Webhooks should start to operate instantly soon.
resolved
Queue is now clean. Incoming payment webhooks are now being delivered instantly.
Elevated API Errors for Payment Requests with Auto-Conversion enabled
Başlangıç 16 Şubat 2023 01:09 UTC · 1h 26m
IssuesKüçük çaplı olay
Etkilenen bileşenler
Payments
investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.
monitoring
This incident has been resolved and we are monitoring the results. Conversions and bank transfers are now enabled.
resolved
This incident has been resolved and the platform is fully operational.
Investigating issues with email delays
Başlangıç 16 Aralık 2022 23:56 UTC · 16h 10m
Pending
identified
Emails are still being sent and delivered but with significant delays due to an issue our provider.
resolved
This incident has been resolved.
Investigating connectivity issues
Başlangıç 5 Aralık 2022 20:23 UTC · 49m
IssuesKüçük çaplı olay
Etkilenen bileşenler
APIBitcoin nodesPayments
investigating
Our team is investigating an connectivity incident affecting our platform and will provide updates here.
identified
This issue has been identified and is related to our cloud infrastructure provider. The connectivity issue is partial (it doesn't apply to all regions).
monitoring
A fix has been implement by our cloud infrastructure provider and we are monitoring the results. Connectivity is coming back up.
resolved
This incident has been resolved and the platform is now fully operational.
Elevated API Errors for Payment Requests with Auto-Conversion enabled
Başlangıç 21 Kasım 2022 22:02 UTC · 25m
IssuesKüçük çaplı olay
Etkilenen bileşenler
Payments
investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.
monitoring
This incident has been resolved and we are monitoring the results. Conversions and bank transfers are now enabled.
resolved
This incident has been resolved and the platform is fully operational.
Lightning payments are taking longer than expected to update its status
Başlangıç 2 Eylül 2022 16:50 UTC · 7h 15m
IssuesKüçük çaplı olay
Etkilenen bileşenler
APIPayments
investigating
We currently investigating an issue where Lightning payments are taking longer than expected to update its status. Lightning payment webhooks are also being affected.
identified
The issue has been identified and a fix is being implemented by our engineering team. Paid payments will be updated shortly and webhooks will be fired. Please refer to this page for more updates.
identified
We are continuing to work on a fix for this issue. Please refer to this page for more updates.
monitoring
Affected lightning payments are now reflecting their updated status and webhooks were sent.
monitoring
A fix has been deployed. We are monitoring for any further issues.
resolved
This incident has been resolved and the platform is fully operational.
Elevated API Errors for Payment Requests with Auto-Conversion enabled
Başlangıç 27 Temmuz 2022 21:18 UTC · 13m
IssuesKüçük çaplı olay
Etkilenen bileşenler
APIPayments
investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.
monitoring
A fix has been implemented by our partner and we are monitoring the results.
resolved
This incident has been resolved. Conversions and bank transfers are now fully operational.
Elevated API errors for outbound Lightning payments
Başlangıç 18 Temmuz 2022 17:30 UTC · 0m
Pending
resolved
We're seeing an elevated API error rate on outbound Lightning payments.
Elevated API Errors for Payment Requests with Auto-Conversion enabled
Başlangıç 8 Temmuz 2022 02:54 UTC · 3h 8m
OutageBüyük çaplı olay
Etkilenen bileşenler
APIPayments
investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.
monitoring
A fix has been implemented by our partner and we are monitoring the results.
resolved
This incident has been resolved. Conversions and bank transfers are now fully operational.
Elevated API Errors for Payment Requests with Auto-Conversion enabled
Başlangıç 21 Haziran 2022 06:58 UTC · 31m
OutageBüyük çaplı olay
Etkilenen bileşenler
APIPayments
investigating
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.
resolved
This incident has been resolved. Conversions and bank transfers are now fully operational.
Elevated API Errors for Payment Requests with Auto-Conversion enabled
Başlangıç 11 Mayıs 2022 18:43 UTC · 15m
IssuesKüçük çaplı olay
Etkilenen bileşenler
Payments
identified
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
In the meantime, all conversions and outgoing bank transfers are disabled.
resolved
This incident has been resolved. Conversions and bank transfers are now fully operational.