Parchment kesinti geçmişi

1. 4 Eylül 2026 12:39 UTCinvestigating

   Şu anda e-posta hizmeti sağlayıcımızdan gelen çok faktörlü doğrulama e-postaları ile ilgili bir soruna bakıyoruz, kullanıcıların oturum açmalarına gönderilmez.

2. 4 Eylül 2026 13:36 UTCidentified

   Sorun tespit edildi ve bir düzeltme hizmet sağlayıcı tarafından uygulanmaktadır. Mevcut olduğu kadar yakında başka bir güncelleme sağlayacağız.

3. 4 Eylül 2026 15:06 UTCidentified

   Bu sorun için bir düzeltme üzerinde çalışmaya devam ediyoruz.

4. 4 Eylül 2026 15:08 UTCmonitoring

   Bir düzeltme hizmeti tarafından uygulanmaktadır ve şu anda izleme sonuçlarıyız.

5. 4 Eylül 2026 18:58 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 17 Ağustos 2026 16:59 UTCinvestigating

   Manila'daki hava bugün destek ekibimizin üçte birini korudu, bu yüzden haftanın sonuna kadar 10 am-4 pm, ET, bugün başlıyoruz. Bu telefonlara ve sohbete uygulanır: Bu saatler içinde bir insan ajanına sohbet transferleri yapılır ve dışarıda değil.

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1. 30 Temmuz 2026 20:20 UTCmonitoring

   Bugün 5:00 EDT, okul Aramamızı Parchment.com web sitemizde geliştirmek için kısa bir sistem güncellemesi var. Bunu beklemiyorsak, sadece birkaç dakika kalıcı bir kesinti yaşayabilirsin.

2. 30 Temmuz 2026 21:47 UTCresolved

   Bu olay çözüldü.

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1. 27 Temmuz 2026 14:41 UTCinvestigating

   Şu anda bir haç sipariş etmeye çalıştığınız sayfanın raporlarını araştırıyoruz.

2. 27 Temmuz 2026 16:32 UTCinvestigating

   Bir haçlı sipariş etmeye çalışırken yükleme sorunları yaşayan küçük sayıda kullanıcıdan raporlar araştırmaya devam ediyoruz. Bu sorun geçicidir ve tüm kullanıcıları veya tüm emirleri etkilemez.

3. 27 Temmuz 2026 18:01 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 27 Temmuz 2026 19:02 UTCmonitoring

   Daha fazla sorun için izlemeye devam ediyoruz.

5. 27 Temmuz 2026 20:37 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 20 Temmuz 2026 21:12 UTCinvestigating

   Şu anda kullanıcıların bir “Error: sipariş almaya kalkışmak için başarısız olan” mesajı araştırıyoruz.

2. 20 Temmuz 2026 21:12 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 20 Temmuz 2026 21:50 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz. Sabırınız için teşekkür ederiz, ekibimiz bir karara doğru çalışırken.

4. 20 Temmuz 2026 22:24 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

5. 20 Temmuz 2026 22:38 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

6. 20 Temmuz 2026 23:03 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 18 Haziran 2026 23:00 UTCidentified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. 18 Haziran 2026 23:03 UTCidentified

   We are continuing to work on a fix for this issue.

3. 22 Haziran 2026 13:38 UTCresolved

   This incident has been resolved.

1. 5 Haziran 2026 18:50 UTCinvestigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. 5 Haziran 2026 19:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 Haziran 2026 21:19 UTCmonitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. 5 Haziran 2026 23:03 UTCresolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. 4 Haziran 2026 16:18 UTCinvestigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. 4 Haziran 2026 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 Haziran 2026 17:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 Haziran 2026 17:30 UTCresolved

   This incident has been resolved.

1. 26 Mayıs 2026 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. 26 Mayıs 2026 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 Mayıs 2026 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 Mayıs 2026 14:00 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

5. 27 Mayıs 2026 15:58 UTCinvestigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. 27 Mayıs 2026 19:42 UTCinvestigating

   We are continuing to investigate this issue.

7. 27 Mayıs 2026 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. 27 Mayıs 2026 21:43 UTCresolved

   This incident has been resolved.

1. 18 Mayıs 2026 17:46 UTCinvestigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. 26 Mayıs 2026 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. 26 Mayıs 2026 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 Mayıs 2026 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 Mayıs 2026 14:01 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

6. 27 Mayıs 2026 16:00 UTCinvestigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. 27 Mayıs 2026 19:42 UTCinvestigating

   We are continuing to investigate this issue.

8. 27 Mayıs 2026 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. 27 Mayıs 2026 21:43 UTCresolved

   This incident has been resolved.

1. 5 Mayıs 2026 17:21 UTCinvestigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. 16 Haziran 2026 14:48 UTCresolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. 5 Mayıs 2026 16:41 UTCidentified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. 5 Mayıs 2026 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 Mayıs 2026 22:16 UTCresolved

   This incident has been resolved.

1. 5 Mayıs 2026 15:43 UTCidentified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. 6 Mayıs 2026 15:04 UTCresolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. 1 Mayıs 2026 16:09 UTCinvestigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. 1 Mayıs 2026 17:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Mayıs 2026 18:35 UTCresolved

   This incident is resolved.

1. 31 Mart 2026 18:23 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 31 Mart 2026 18:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 Mart 2026 18:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 Mart 2026 21:25 UTCresolved

   This incident has been resolved.

1. 30 Mart 2026 16:50 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 30 Mart 2026 17:35 UTCinvestigating

   Login performance is slower than usual.

3. 30 Mart 2026 17:36 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 Mart 2026 20:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 Mart 2026 21:39 UTCresolved

   This incident has been resolved.

1. 30 Mart 2026 14:23 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 30 Mart 2026 14:50 UTCresolved

   This incident has been resolved.

1. 28 Mart 2026 16:02 UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. 28 Mart 2026 19:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 Mart 2026 19:17 UTCresolved

   Maintenance has been completed.

1. 16 Mart 2026 18:21 UTCinvestigating

   We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

2. 16 Mart 2026 20:20 UTCresolved

   This incident has been resolved.

1. 13 Mart 2026 13:36 UTCinvestigating

   We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

2. 13 Mart 2026 13:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 Mart 2026 22:08 UTCresolved

   This incident has been resolved.