Paytrace kesinti geçmişi

1. 27 Ekim 2026 14:19 UTCinvestigating

   Şu anda bazı kullanıcıların platforma girişte zorluk yaşadıklarını bildiriyoruz, genellikle hesaplarına erişmek için birden fazla girişim gerektiren. İlk araştırmamız, birincil sorunun müşteri yükleme sayfasından kaynaklandığını gösteriyor, bu nedenle sitenin diğer bölgelerine normalden daha yavaş çalışmasına neden oluyor. Lütfen DevOps ekibimizin durumun tam olarak farkında olduğundan emin olun ve güvertedeki tüm elleri aktif olarak kök nedenini tanımlamak ve mümkün olduğunca çabuk tüm işlevselliği geri yüklemek için çalışıyor. Bu herhangi bir kesinti için özür dileriz, iş akışınıza neden olabilir. Daha fazla bilgimiz olduğu sürece başka bir güncelleme sağlayacağız veya konu tamamen çözülmüştür. Sabrınız ve anlayışınız için teşekkür ederiz.

2. 27 Ekim 2026 15:24 UTCresolved

   DevOps ekibimiz sorunu tespit etti ve başarılı bir düzeltme gerçekleştirdi. Platform stabilize oldu ve site geri döndü ve tam hızda çalışıyor. Bunu çözmek için çalışırken sabrınız için teşekkür ederiz!

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 8 Eylül 2026 05:38 UTCinvestigating

   Şu anda TSYS işleme platformuna bağlanan bir sorunu araştırıyoruz. TSYS platformunu kullanan işletmeler şu anda işlem taleplerine cevap vermiyor.

2. 8 Eylül 2026 05:41 UTCresolved

   TSYS işlem işleme geri döndü ve tam hızda çalışıyor. Kök nedeni ile ilgili tüm bilgileri topladığımızdan sonra bir postmortem sağlayacaktır.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 3 Eylül 2026 22:06 UTCinvestigating

   Birden fazla PayTrace hizmetleri şu anda bulut sağlayıcımız Amazon Web Services (AWS). Mühendislik ekibimiz aktif olarak durumu takip ediyor ve AWS'nin ilerlemesini bir karara doğru takip ediyor. Daha kısa sürede başka bir güncelleme sağlayacağız.

2. 3 Eylül 2026 22:52 UTCresolved

   Mühendislik ekibimiz tüm hizmetlerin artık tamamen operasyonel olduğunu doğruladı. AWS, kurtarmayı yansıtacak kamu statüsünü henüz güncellememiş olsa da, iç izlememiz alt konunun tamamen çözüldüğünü gösteriyor. Sabrınız için teşekkür ederiz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 13 Ağustos 2026 17:20 UTCinvestigating

   Sistemlerimiz işleme ağı EPX'i etkileyen yüksek performans tespit etti. Bu süre zarfında normal yük zamanlarından veya işleme gecikmelerinden daha yavaş deneyimleyebilirsiniz. Mühendislik ekibimiz aktif olarak kök nedenini araştırıyor ve mümkün olduğunca çabuk tam performansı geri yüklemek için çalışıyor. Herhangi bir rahatsızlıktan özür dileriz ve daha fazla bilgimiz olduğu sürece başka bir güncelleme sağlayacaktır.

2. 13 Ağustos 2026 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 Ağustos 2026 20:51 UTCresolved

   This incident has been resolved.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 4 Haziran 2026 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5 Haziran 2026 00:27 UTCresolved

   This incident has been resolved.

1. 3 Haziran 2026 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 Haziran 2026 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3 Haziran 2026 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 Haziran 2026 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1 Mayıs 2026 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1 Mayıs 2026 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1 Mayıs 2026 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30 Nisan 2026 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30 Nisan 2026 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30 Nisan 2026 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19 Mart 2026 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19 Mart 2026 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5 Aralık 2025 08:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5 Aralık 2025 09:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14 Eylül 2025 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14 Eylül 2025 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16 Temmuz 2025 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16 Temmuz 2025 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2 Temmuz 2025 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2 Temmuz 2025 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13 Haziran 2025 01:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13 Haziran 2025 01:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8 Nisan 2025 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8 Nisan 2025 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20 Şubat 2025 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20 Şubat 2025 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6 Ocak 2025 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6 Ocak 2025 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25 Eylül 2024 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25 Eylül 2024 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12 Eylül 2024 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12 Eylül 2024 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.