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    55 Percy incidents · Mayıs 2022 — official updates, affected components, duration and resolution details.

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    @percy/cli installation npm ile başarısız

    Başlangıç 24 Eylül 2026 23:42 UTC · 0m

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    Etkilenen bileşenler
    Percy
    1. 24 Eylül 2026 23:42 UTCresolved

      Durum: Percy/cli v1.32.11 ile serbest bırakıldı 24 Eylül'de 20:48 UTC'den bu yana, @percy/cli yükleniyor: npm ERR! ABNSUPPORTEDPROTOCOL npm ERR! Desteklenen URL Type "patch:": patch:got@npm%3A11.8.2#... npm 10 ve daha sonra, yükleme hata mesajı ile başarısız olabilir. Çünkü: Percy CLI'nin bağlı olduğu üçüncü taraf paketi, @yarnpkg/core, yayınlanan sürüm 4.9.2, npm'nin yüklemediği bağımlılık formatıyla. Percy'nin hizmetleri etkilenmez; sadece yeni CLI yüklemeleri. Fix: Percy/cli v1.32.11'in bir yama versiyonunu yayınladık ve şimdi @latest doğru yüklemeli Çalışmak (daha önceki percy cli versiyonları için eğer pinlenmişse): Projenizin kök paketine ekleyin.json: "overrides": { "@yarnpkg/core": "4.9.1" }

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Windows terminalinde müşteriler için birkaç yeni başarısızlık gözlemliyoruz

    Başlangıç 10 Eylül 2026 23:55 UTC · 59m

    OutageBüyük çaplı olay
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    PercyWeb
    1. 10 Eylül 2026 23:55 UTCinvestigating

      Windows terminalinde müşteriler için birkaç yeni başarısızlık gözlemliyoruz. Temel konu tespit edildi ve düzeltme dağıtıldı. Trafikin tamamen çözülmesini sağlamak için trafik aktif olarak izliyoruz

    2. 10 Eylül 2026 23:56 UTCinvestigating

      Sorun tespit edildi ve düzeltiliyor

    3. 10 Eylül 2026 23:58 UTCmonitoring

      Trafik izlemeliyiz

    4. 11 Eylül 2026 00:54 UTCresolved

      Sorun çözülüyor ve herhangi bir müşteri etkisini görmüyoruz

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Percy builds were degraded for ~50 mins due to an existing Google Cloud Provider incident [7.30 AM PDT to 8.20 AM PDT on 13th July]

    Başlangıç 13 Temmuz 2026 02:00 UTC · 0m

    IssuesKüçük çaplı olay
    1. 13 Temmuz 2026 16:20 UTCresolved

      Percy builds were degraded for ~50 mins [7.30 AM PDT to 8.20 AM PDT on 13th July] due to an existing Google Cloud Provider incident We have moved our infrastructure from the impacted GCP node pool and are back to normal processing GCP incident details - https://console.cloud.google.com/servicehealth/incidentDetails/projects%2Fpercy-prod%2Flocations%2Fglobal%2Fevents%2FZBYNZVS?project=percy-prod&tab=full-history

    Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July

    Başlangıç 6 Temmuz 2026 14:30 UTC · 0m

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    1. 7 Temmuz 2026 05:56 UTCresolved

      Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July We have identified the issue and login functionality has been fully restored

    A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June]

    Başlangıç 29 Haziran 2026 11:30 UTC · 0m

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    1. 30 Haziran 2026 09:44 UTCresolved

      A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June] The issue is identified and resolved, services are operating normally

    Intermittent API issue causing missing snapshots or build creation

    Başlangıç 29 Mayıs 2026 11:30 UTC · 0m

    OutageBüyük çaplı olay
    1. 29 Mayıs 2026 15:50 UTCresolved

      In the 20 mins duration some customers might have seen some missing snapshots in the build or failures in creating builds themselves with the 401 status code on the Percy CLI logs. We have fixed the issue and monitoring the stack.

    Intermittent Login Issues Impacting Some Customers

    Başlangıç 18 Mayıs 2026 18:00 UTC · 0m

    Pending
    1. 20 Mayıs 2026 04:13 UTCresolved

      Percy experienced login failures for a subset of users between 11:54 PM PDT (18 May) – 12:54 AM PDT (19 May) We have identified the issue and login functionality has been fully restored

    Percy builds processing taking longer than usual

    Başlangıç 11 Mayıs 2026 11:30 UTC · 0m

    IssuesKüçük çaplı olay
    1. 12 Mayıs 2026 08:56 UTCresolved

      Between 4:30 AM and 9:30 AM PDT on May 11, 2026, some Percy builds took longer than usual to complete due to increased database contention. Builds were not lost - only delayed. The issue has been mitigated and processing times are back to normal. We're investigating the root cause to prevent recurrence in future.

    Percy on Automate failures

    Başlangıç 5 Mayıs 2026 02:30 UTC · 12h 30m

    IssuesKüçük çaplı olay
    1. 6 Mayıs 2026 13:53 UTCresolved

      Customers using Percy on Automate experienced build failures between May 5th, 8:00 AM PDT and May 6th, 1:30 AM PDT. The issue has now been resolved, and Percy on Automate builds should be functioning as expected

    AI features unavailable on Percy builds

    Başlangıç 15 Nisan 2026 16:39 UTC · 1h 53m

    IssuesKüçük çaplı olay
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    App PercyPercy
    1. 15 Nisan 2026 18:09 UTCinvestigating

      We are currently investigating this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently.

    2. 15 Nisan 2026 18:10 UTCinvestigating

      We are continuing to investigate this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently. All dashboard functions are fully functional and should not affect the standard percy workflow for the clients.

    3. 15 Nisan 2026 18:31 UTCmonitoring

      A fix is implemented and deployed. We are monitoring the situation. All builds created after 11:15 PDT should have all AI features available.

    4. 15 Nisan 2026 18:31 UTCresolved

      This incident has been resolved.

    Intermittent Login failure for some users

    Başlangıç 25 Mart 2026 01:30 UTC · 12h 0m

    IssuesKüçük çaplı olay
    1. 25 Mart 2026 14:08 UTCresolved

      Some users might have faced issue while logging in during ~35 min window. No existing sessions were impacted.

    Intermittent degraded visual diffs on Percy (Safari on iPhone)

    Başlangıç 7 Şubat 2026 21:00 UTC · 0m

    Pending
    1. 16 Şubat 2026 15:49 UTCresolved

      - Between February 8, 2026 (10:30 AM – 2:30 PM UTC) and February 9, 2026 (12:00 PM – 1:30 PM UTC) some customers may have noticed incorrect visual diffs on Percy (Safari on iPhone) - The issue occurred due to an incorrect screenshot capture where a “connection not private” error page was rendered instead of the expected page - The impact was limited, affecting a very small percentage of builds across a small number of organisations - Our engineering team has identified and addressed the underlying issue - All Percy services are now operating normally We sincerely apologise for any confusion or inconvenience this may have caused

    API failures for percy builds

    Başlangıç 27 Ocak 2026 20:00 UTC · 8h 49m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    APIApp PercyPercy
    1. 27 Ocak 2026 21:05 UTCinvestigating

      We are currently investigating this issue.

    2. 27 Ocak 2026 21:08 UTCidentified

      The issue has subsided, we are actively investigating the root cause

    3. 27 Ocak 2026 22:16 UTCmonitoring

      The root cause were identified as related to https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7 - there is no live impact but we are monitoring the situation. We are keeping this open until cloudflare marks the incidence has resolved.

    4. 28 Ocak 2026 04:49 UTCresolved

      Marking this as resolved as original incidence from Cloudflare is marked as resolved.

    Unable to access Percy dashboard

    Başlangıç 9 Ocak 2026 10:00 UTC · 0m

    IssuesKüçük çaplı olay
    1. 9 Ocak 2026 13:43 UTCresolved

      A subset of users were impacted by infinite reloads and unable to access percy dashboard while attempting to access a build URL on percy dashboard - which internally attempted sign in with browserstack.com. The issue is fixed as of 5:30 AM PST and all dashboard access should be working as expected now.

    We are experiencing Percy build failures due to ongoing Cloudflare outage

    Başlangıç 18 Kasım 2025 11:55 UTC · 7h 22m

    OutageKritik olay
    Etkilenen bileşenler
    APIRendering infrastructureApp PercyPercyWeb
    1. 18 Kasım 2025 11:55 UTCinvestigating

      We are currently investigating this issue.

    2. 18 Kasım 2025 11:58 UTCidentified

      The downtime is related to ongoing Cloudflare outage - we are monitoring the status

    3. 18 Kasım 2025 12:00 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 18 Kasım 2025 12:18 UTCmonitoring

      Cloudflare seem to have recovered, we are monitoring the situation.

    5. 18 Kasım 2025 12:48 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 18 Kasım 2025 15:44 UTCmonitoring

      percy.io is currently accessible; however, build processing performance is degraded due to an ongoing Cloudflare incident. As a result, active builds are being queued on our infrastructure. We will resume normal build processing once Cloudflare fully resolves the issue.

    7. 18 Kasım 2025 17:47 UTCmonitoring

      We have resumed normal operations. Queued Percy builds are now being processed. Build speeds may be slower than usual while we work through the backlog. We have scaled up our infrastructure to clear the backlog as quickly as possible

    8. 18 Kasım 2025 19:16 UTCmonitoring

      We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

    9. 18 Kasım 2025 19:17 UTCresolved

      We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

    Percy is experiencing degraded rendering, leading to incorrect Visual differences [Underlying Cloudflare issue]

    Başlangıç 22 Ekim 2025 17:00 UTC · 0m

    Pending
    1. 23 Ekim 2025 09:05 UTCresolved

      We are currently experiencing degradation in visual difference impacting Percy builds due to an underlying Cloudflare issue. Affected builds may show snapshots with blank pages or missing assets, which can result in incorrect Visual differences Window : 10:30 PM PDT 22nd Oct - 1.47 AM PDT 23rd Oct

    Percy Review Agent is experiencing degraded performance and partial outage

    Başlangıç 20 Ekim 2025 17:37 UTC · 2h 8m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    App PercyPercy
    1. 20 Ekim 2025 17:37 UTCinvestigating

      Percy Review Agent (AI features) are currently experiencing issues due to ongoing AWS outage affecting multiple of our vendors. You would likely see the message `AI diff is unavailable on this comparison` as a message on the dashboard if you attempt to use the AI features. We are actively monitoring the situation and would keep this updated.

    2. 20 Ekim 2025 17:37 UTCidentified

      The issue has been identified.

    3. 20 Ekim 2025 19:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20 Ekim 2025 20:23 UTCresolved

      This incident has been resolved.

    Degraded Performance Due to AWS US-East-1 / LaunchDarkly Outage

    Başlangıç 20 Ekim 2025 13:30 UTC · 0m

    OutageBüyük çaplı olay
    1. 20 Ekim 2025 14:11 UTCresolved

      We are currently observing degraded performance from 6.30 AM - 7.45 AM PDT in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services - LaunchDarkly - which we use for configuration management and feature flag delivery. We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

    Degraded Performance Due to AWS US-East-1

    Başlangıç 20 Ekim 2025 07:00 UTC · 13h 0m

    OutageBüyük çaplı olay
    1. 20 Ekim 2025 20:49 UTCresolved

      We are currently observing degraded performance from 12:20 PM PDT to 1 PM PDT [20th October] in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services . We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

    Degradation with Percy Web builds

    Başlangıç 14 Ekim 2025 08:00 UTC · 0m

    Pending
    1. 15 Ekim 2025 07:41 UTCresolved

      On October 14th from 1.30 PM PDT to 8.30 PM PDT (14th October), Percy web experienced a slowness in processing of builds in majority of organisations. This was due to an underlying infrastructure degradation. Our team deployed a fix to address slow build times. All systems are now operating normally. We sincerely apologise for any disruption this may have caused.