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On the 05.02.2026 we observed accessibility issues from 00:35-06:10 UTC with PXtrader 2.0 Demo and contests accounts due to an outage. Our team has fixed the issue and restored access.

We’re currently experiencing an issue on the PXTrader platform in the mobile apps, and trading is temporarily unavailable. Our team is working urgently to resolve the problem. In the meantime, we recommend using the web platform primexbt.com, which is currently functioning normally. We apologize for the inconvenience

This incident has been resolved.

We’re currently experiencing an issue affecting charts on the PXTrader platform. Our team is investigating and actively working on a fix. In the meantime, please use our mobile app, charts there are not affected. We apologize for the inconvenience and appreciate your patience!

This incident has been resolved.

Dear Traders, We are currently experiencing industry-wide market data and liquidity disruptions caused by a CME Group outage impacting liquidity providers. More details can be found via the link https://www.reuters.com/business/cme-trading-halted-due-cooling-issue-data-centers-2025-11-28/ Market liquidity remains significantly lower than normal, and liquidity providers are quoting spreads wider than usual. To ensure uninterrupted service during these abnormal conditions, we have widened spreads on several instruments, including GOLD (XAUUSD). Our team is actively monitoring the situation with liquidity partners and will provide updates as soon as possible. Thank you for your understanding

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We observe issues with our support chats. Messages in new chats are not delivered to our support team. If you need to contact support while we are working on this issue, please send a message to email support@help.primexbt.com, or continue one of your older chats with support instead of opening a new one.

This incident has been resolved.

We observe accessibility issues to PrimeXBT trading platform. We have taken the trading platform offline for a short maintenance to address the issues. Our team is working on restoring access to the platform as soon as possible. We will update the status as soon as the problem is permanently resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

An incident with Copy-trading module caused the closure of active copy-trading strategies. Because of the incident, the following facilities have been taken offline for investigation and maintenance: - Copy-trading module - In-wallet Exchange 'Total funds' summary will not be shown on the main page of the account until the incident is resolved, because it includes funds in copy-trading strategies and followings. Indications of wallet and trading account balances are not affected. Our team working to restore the closed strategies as soon as possible. We will update as more information becomes available.

We are continuing to investigate this issue.

We have completed recovery after the incident that caused the liquidation of Strategies on October 17th, 2023. Strategies affected by the incident have been successfully restored. Followings of the strategies have been restored as well. If there were open positions on a trading account of a strategy before the incident, they have also been restored. Please note that if there were a fee for closing and re-opening positions, it has been fully compensated: you can see the compensation as an ‘Adjustment’ type of deposit on Strategy’s Account statement. This ensures that the strategy equity and its Profit % remain the same. However, pending orders (Stop and Limit) and position protection orders (Take Profit and Stop Loss) were not restored. If you're a strategy manager, please review your strategy account, attach required protection orders to open positions, and place stop and limit orders as your trading strategy requires. We apologise for the trouble caused by the incident. If you have further questions regarding your trading Strategies or Followings, please contact our 24/7 support in live chat or at support@help.primexbt.com

This incident has been resolved.

We observe accessibility issues to PrimeXBT trading platform. We have taken the trading platform offline for a short maintenance to address the issues. Our team is working on restoring access to the platform as soon as possible. We will update the status as soon as the problem is permanently resolved.

The issue has been resolved. The trading platform is fully accessible now

Following the TRON network upgrade (Periander upgrade), PrimeXBT is additionally verifying and monitoring withdrawals over the TRON network (TRC-20) to ensure a smooth transition and safety of clients’ transactions after the network upgrade. Due to the additional verification, withdrawals over the TRON network (TRC-20) may be delayed on Tuesday, July 11th, 2023. Withdrawals over other blockchains - Bitcoin, Ethereum (ERC-20), BSC (BEP-20), - and deposits over all blockchains are not affected by this additional check. We will notify additionally once the verification is completed.

We have completed checks of the TRON network withdrawal processing. All pending TRC-20 withdrawals due today have been processed and released.

There are delays with processing BEP-20 deposits and withdrawals (transfers over the BSC blockchain): * Some users may experience delays with processing their withdrawals over the BSC blockchain. * Crediting BEP-20 token deposits over the BSC blockchain is delayed for recent deposits. Deposits and withdrawals over other blockchains: Bitcoin, Ethereum (ERC-20), Tron (TRC-20) – are unaffected. Please be assured that your funds are safe. All pending deposits will be credited to user accounts, and delayed withdrawals will be released once our team resolves the processing issue. Our team is working on resolving the issue as soon as possible. We will post further updates as soon as there is additional information.

All pending deposits and withdrawals have been processed. New deposits are processed without delays now. We are monitoring the system to ensure its optimal performance.

We have finished extended monitoring of the BEP-20 deposits and withdrawals and confirmed the system's optimal performance.

Cloudflare reported network performance issues in the APAC (Asia-Pacific) and SAM (South American) regions as of May 31, 2023 - 07:32 UTC. PrimeXBT utilizes Cloudflare infrastructure to provide access to the trading platform globally. Because of the incident, our users in the APAC region may experience issues loading the web version of the platform. If you experience issues loading the web version of the platform, we recommend using PrimeXBT mobile app to access your account. We are monitoring the situation with Cloudflare services

Cloudflare reported the incident with their infrastructure as resolved. We confirm that PrimeXBT site is fully accessible in APAC and SAM regions

We are currently observing an issue with price quotes from one of our liquidity providers. The price quotes are being delayed for Forex and CFDs instruments. Because of the issue, users may experience order execution rejections due to missing quotes. We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time

The issue with the price quotes feed has been resolved. We are monitoring the platform to ensure its performance.

We have finished extended monitoring of the platform performance. The platform's fully operational status is confirmed.

Platform is currenlty experiencing issues with processing account logins. It may take longer time to log in to account after entering password. In addition, users of iOS and Android mobile apps may have issues with chart loading in the app. It does not affect trading. We are looking into it. Meanwhile, we recommend waiting up to 1 minute after entering password and pushing 'Log in' button before taking another attempt if you have not been logged in immediately. We also recommend to temporarily switch from the mobile app to the web version of the platform to access charts: https://primexbt.com/my

We are continuing to investigate this issue.

Issue with account logins has been resolved. We continue looking into the mobile app chart loading issue. We recommend switching temporarily to the web version of the platform to access charts: https://primexbt.com/my

The issue with charts in the mobile app has been fixed. The platform is fully operational now. We are monitoring it to ensure the optimal performance of the platform.

The incident has been confirmed to be resolved

We are currently observing an issue with price quotes for Crypto markets from one of our liquidity providers. The price quotes may be delayed. Forex, Indices, and Commodities markets are not affected by this outage. Because of the issue, users may experience order execution delays or rejections when trading Crypto markets due to missing quotes. We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time

The price quote feed has been restored for all instruments. We are monitoring the system to ensure its optimal performance

Extended monitoring has been finished. The issue with the price quotes is confirmed to be resolved

We are currently observing issues with the following services: - Charting on margin trading accounts: price bars are not being loaded since 11:49 UTC time on Sep 16th, 2022. - Trading account balances may not be displayed on the Main account page for some users, although the balance is available and displayed correctly in the trading terminal. Execution of trading orders is not affected by this issue. We are aware of the issue and are currently working to restore the service as soon as possible. We are looking into it as a priority and should fix it in the nearest time

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Dear clients, Please be informed that deposits and withdrawals via Tron network have been suspended temporarily. Also, there may be delays with processing of deposits already sent to PrimeXBT via Tron network. We are working to resolve the issue as soon as possible and will notify additionally once the processing of TRC-20 deposits is fully resumed. Please be assured that your funds are safe. Pending deposits of TRC-20 tokens will be processed and the funds will be credited to account wallets once the processing is resumed. Pending withdrawals via Tron network will be processed and released once the processing is resumed.

We are continuing to investigate this issue.

All pending withdrawals via Tron network (TRC-20) have been processed. We are working on processing pending TRC-20 deposits. We will notify additionally once the processing of TRC-20 deposits is fully resumed.

We have resolved the issue that caused TRC-20 deposit delays. All pending deposits of TRC-20 tokens have been processed and the funds have been credited to the clients' wallets. New deposits via Tron network are processed without delays now.

We observe performance issues with the PrimeXBT platform: - Internal transfers between account Wallets and Margin accounts may be delayed. - In-wallet Exchange service may be unavailable temporarily. If you received an error trying to exchange cryptocurrencies with the service, we recommend repeating an attempt in a few minutes. - Users may be unable to claim a reward for completing qualifying tasks. All users will be able to claim earned rewards once the issue is resolved. Our team is working on restoring the performance of the platform as soon as possible. All client funds are safe and unaffected. We will update the status as soon as the issue is permanently resolved.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

We have fixed the issue with internal transfers between account Wallets and Margin accounts. We continue working on fixing the rest of the issues with the platform performance

The platform performance issues have been successfully addressed and fixed. The platform is fully operational now. In-wallet Currency Exchange service remains under maintenance until further notice. We are working on bringing it online as soon as possible.

This incident has been resolved.

Users of PrimeXBT app on Android devices and the old iOS app may experience an issue with continuous app loading after login. We are investigating it. For iOS users, we recommend installing our new app: it has been improved significantly and has more features. For Android users, we recommend to use web version of the platform as a workaround if there is an issue with loading.

The issue with mobile app has been resolved