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    49 Purseio incidents · Temmuz 2020 — official updates, affected components, duration and resolution details.

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    BCH wallet maintenance

    Başlangıç 14 Ağustos 2023 22:45 UTC · 2h 15m

    OutageKritik olay
    Etkilenen bileşenler
    BCH Withdraws
    1. 15 Ağustos 2023 00:45 UTCinvestigating

      we need to perform emergency maintenance on our BCH wallet. once complete, please retry withdrawing

    2. 15 Ağustos 2023 01:00 UTCresolved

      This incident has been resolved.

    Bitcoin withdrawals intermittently failing

    Başlangıç 7 Ağustos 2023 18:07 UTC · 26m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    BTC Withdraws
    1. 7 Ağustos 2023 18:07 UTCinvestigating

      We are noticing some failed withdrawals on the Bitcoin Network. if your withdrawal fails, we will retry sending

    2. 7 Ağustos 2023 18:27 UTCinvestigating

      We have identified the issue and have attempted to resend all failed withdrawals.

    3. 7 Ağustos 2023 18:33 UTCresolved

      This incident has been resolved.

    site down

    Başlangıç 25 Temmuz 2023 17:48 UTC · 1d 11h

    OutageKritik olay
    Etkilenen bileşenler
    BTC WithdrawsBCH Withdraws
    1. 25 Temmuz 2023 17:48 UTCinvestigating

      We are currently investigating this issue.

    2. 25 Temmuz 2023 17:51 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25 Temmuz 2023 17:51 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 25 Temmuz 2023 20:55 UTCmonitoring

      We are continuing to experience intermittent outages. if the site appears to be down (infinite loading indicator), then please try again in a few minutes. if the problem persists please contact support.

    5. 27 Temmuz 2023 05:33 UTCresolved

      This incident has been resolved.

    BCH wallet intermittent failed withdrawals

    Başlangıç 26 Haziran 2023 18:20 UTC · 2d 22h

    OutageKritik olay
    Etkilenen bileşenler
    BCH Withdraws
    1. 26 Haziran 2023 18:20 UTCinvestigating

      We are seeing intermittent failures with BCH withdrawals. if your withdrawal fails, we will cancel it and you can retry the withdrawal. Sorry for the inconvenience while we are working on fixing this issue.

    2. 28 Haziran 2023 05:13 UTCinvestigating

      we are still investigating the cause of the intermittent failed withdrawals. We will be taking the wallet offline while we perform repairs.

    3. 29 Haziran 2023 16:40 UTCresolved

      We have implemented a major fix that should get us successful withdrawals moving forward. we will continue monitoring.

    Some bitcoin withdrawals are failing

    Başlangıç 4 Mayıs 2023 19:26 UTC · 21m

    OutageKritik olay
    Etkilenen bileşenler
    BTC Withdraws
    1. 4 Mayıs 2023 19:26 UTCinvestigating

      We are noticing some bitcoin withdrawals are failing. we are working on getting our wallet back to operational and will restart the failed withdrawals once a solution is in place.

    2. 4 Mayıs 2023 19:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 Mayıs 2023 19:47 UTCresolved

      This incident has been resolved.

    BCH BitcoinCash withdraws are intermittently failing

    Başlangıç 29 Nisan 2023 06:16 UTC · 5d 13h

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    BCH Withdraws
    1. 29 Nisan 2023 06:16 UTCinvestigating

      we are noticing some issues with our BCH wallet that is causing some larger withdrawals to fail. if this happens to you, please message our support and we will investigate and cancel the failed transaction. You will then be able to reattempt to withdraw.

    2. 4 Mayıs 2023 19:25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 Mayıs 2023 19:47 UTCresolved

      This incident has been resolved.

    Wishlist creation stopped

    Başlangıç 18 Nisan 2023 18:56 UTC · 75d 19h

    OutageKritik olay
    Etkilenen bileşenler
    Shopping
    1. 18 Nisan 2023 18:56 UTCinvestigating

      We are investigating an issue where wishlists are failing to create, thus affecting order creation. Please follow this issue for updates

    2. 29 Nisan 2023 06:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 22 Mayıs 2023 22:09 UTCinvestigating

      we are having wishlist creation issues again and are not able to process newly created wishlists. please standby as we try to fix this issue

    4. 3 Temmuz 2023 14:25 UTCresolved

      wishlist creation has been discontinued. see announcement: https://blog.purse.io/moving-in-a-new-direction-48f63a89cf42

    minor server outage

    Başlangıç 11 Kasım 2022 20:56 UTC · 3m

    Pending
    Etkilenen bileşenler
    ShoppingEarning
    1. 11 Kasım 2022 20:56 UTCmonitoring

      we have detected a server outage and have upgraded our services. this was a minor outage of only a few minutes while we upgraded services. we are operational again and monitoring.

    2. 11 Kasım 2022 20:59 UTCresolved

      This incident has been resolved.

    Some orders cannot be fulfilled when shipped from third party sellers

    Başlangıç 31 Ekim 2022 22:44 UTC · 245d 0h

    Pending
    Etkilenen bileşenler
    Earning
    1. 31 Ekim 2022 22:44 UTCinvestigating

      We are investigating an issue with orders containing items from third party sellers. At this time, it appears Amazon has a bug that prevents those items from being delivered to the shopper address. We are awaiting a fix from Amazon. In the meantime, please cancel those orders until a resolution is found. Sorry for the inconvenience.

    2. 3 Temmuz 2023 23:24 UTCresolved

      This incident has been resolved.

    Bitcoin Lightning transactions failing

    Başlangıç 10 Ekim 2022 17:07 UTC · 2h 46m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    BTC DepositBTC Withdraws
    1. 10 Ekim 2022 17:07 UTCidentified

      Lightning transactions on Bitcoin are failing. we have identified the cause and are upgrading our services.

    2. 10 Ekim 2022 19:53 UTCresolved

      This incident has been resolved.

    Japanese order creation currently broken

    Başlangıç 22 Temmuz 2022 00:01 UTC · 4h 0m

    Pending
    Etkilenen bileşenler
    Shopping
    1. 22 Temmuz 2022 00:01 UTCinvestigating

      This issue only pertains to orders created on amazon.jp

    2. 22 Temmuz 2022 04:01 UTCresolved

      This incident has been resolved.

    Issues related to BCH Network Upgrades

    Başlangıç 16 Mayıs 2022 19:35 UTC · 37m

    OutageKritik olay
    Etkilenen bileşenler
    BCH DepositsBCH Withdraws
    1. 16 Mayıs 2022 19:35 UTCinvestigating

      we are fixing some node issues related to BCH Network upgrades. see https://github.com/bitcoin-cash-node/bitcoin-cash-node/releases/tag/v24.0.0

    2. 16 Mayıs 2022 20:12 UTCresolved

      BCH node has been repaired. All deposits and withdraws should now show up as confirmed.

    Market volatility causing delayed withdrawals

    Başlangıç 13 Mayıs 2022 15:23 UTC · 1d 1h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    BTC Withdraws
    1. 13 Mayıs 2022 15:23 UTCinvestigating

      Due to market volatility, we are noticing delayed withdrawals and long confirmation times.

    2. 14 Mayıs 2022 16:38 UTCresolved

      This incident has been resolved.

    Product Search and Add To Cart not working

    Başlangıç 10 Nisan 2022 01:00 UTC · 2h 57m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Shopping
    1. 10 Nisan 2022 03:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 10 Nisan 2022 03:21 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 10 Nisan 2022 03:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 Nisan 2022 03:33 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 10 Nisan 2022 03:57 UTCresolved

      This incident has been resolved.

    Some emails are delayed due to service provider outage

    Başlangıç 23 Mart 2022 18:54 UTC · 49m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Email Delivery
    1. 23 Mart 2022 18:54 UTCinvestigating

      We are currently investigating this issue.

    2. 23 Mart 2022 19:43 UTCresolved

      This incident has been resolved.

    Withdraws delayed

    Başlangıç 21 Şubat 2022 17:37 UTC · 4h 56m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    BTC WithdrawsBCH Withdraws
    1. 21 Şubat 2022 17:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 21 Şubat 2022 22:33 UTCresolved

      This incident has been resolved.

    Site Down

    Başlangıç 22 Aralık 2021 02:01 UTC · 17h 30m

    OutageKritik olay
    Etkilenen bileşenler
    BTC DepositShoppingEarningBTC WithdrawsBCH DepositsBCH Withdraws
    1. 22 Aralık 2021 02:01 UTCinvestigating

      We are currently investigating this issue.

    2. 22 Aralık 2021 05:22 UTCinvestigating

      Site is extremely unresponsive and timing out. We are still investigating the cause.

    3. 22 Aralık 2021 09:46 UTCidentified

      Site performance may still be degraded. we are developing a better solution, but functionality should be working.

    4. 22 Aralık 2021 19:30 UTCresolved

      We have upgraded our infrastructure and the site is fully functioning and back to normal operations. sorry for the inconvenience

    BTC withdraws are failing/delayed

    Başlangıç 14 Aralık 2021 18:28 UTC · 5h 8m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    BTC Withdraws
    1. 14 Aralık 2021 18:28 UTCinvestigating

      We are working on an issue causing some Bitcoin (BTC) withdrawals to fail. Once back up an running, those withdrawals will be cancelled and you can try again.

    2. 14 Aralık 2021 23:37 UTCresolved

      This incident has been resolved.

    BCH withdraws failing

    Başlangıç 2 Aralık 2021 07:53 UTC · 5d 11h

    OutageKritik olay
    Etkilenen bileşenler
    BCH Withdraws
    1. 2 Aralık 2021 07:53 UTCinvestigating

      We detected that BCH withdraws are failing. We have disabled BCH withdraws until the issue is resolved.

    2. 2 Aralık 2021 20:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 Aralık 2021 19:50 UTCresolved

      This incident has been resolved.

    Shipping addresses with special characters (accents, umlauts, etc) failing to create orders

    Başlangıç 29 Kasım 2021 19:01 UTC · 581d 4h

    OutageKritik olay
    Etkilenen bileşenler
    Shopping
    1. 29 Kasım 2021 19:01 UTCinvestigating

      currently, there is a bug preventing any address that contains special characters from being used to create orders, regardless of whether you enter it with the special character or not (eg: using e instead of é). We are working on a fix for this and hope to be finished in the coming week.

    2. 21 Şubat 2022 18:55 UTCinvestigating

      Amazon still hasn't fixed this issue on our end, which prevents us from creating wishlists with shipping addresses containing special characters.

    3. 3 Temmuz 2023 23:24 UTCresolved

      This incident has been resolved.