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App in Jira does not respond

Başlangıç 14 Kasım 2023 15:55 UTC 4h 41m

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14 Kasım 2023 15:55 UTCinvestigating
The app in Jira doesn't load. Backend services operate in normal mode. No data loss is expected.
14 Kasım 2023 17:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14 Kasım 2023 20:36 UTCresolved
This incident has been resolved.

Incorrect subscription status

Başlangıç 19 Eylül 2023 21:26 UTC 18h 56m

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19 Eylül 2023 21:26 UTCinvestigating
We are currently investigating this issue.
19 Eylül 2023 21:59 UTCidentified
The issue has been identified and a fix is being implemented.
20 Eylül 2023 05:04 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 Eylül 2023 16:22 UTCresolved
This incident has been resolved.

App pages don't respond

Başlangıç 4 Nisan 2023 23:54 UTC 2h 3m

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4 Nisan 2023 23:54 UTCinvestigating
We are currently investigating this issue.
5 Nisan 2023 01:57 UTCresolved
This incident has been resolved.

Outage

Başlangıç 14 Eylül 2022 09:00 UTC 11h 0m

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14 Eylül 2022 17:53 UTCinvestigating
We are currently investigating this issue.
14 Eylül 2022 18:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14 Eylül 2022 18:31 UTCmonitoring
We are continuing to monitor for any further issues.
14 Eylül 2022 20:00 UTCresolved
This incident has been resolved.

Database outage

Başlangıç 16 Ağustos 2021 21:12 UTC 9d 5h

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16 Ağustos 2021 21:12 UTCidentified
The issue has been identified and a fix is being implemented.
17 Ağustos 2021 01:59 UTCidentified
We are continuing to work on a fix for this issue.
17 Ağustos 2021 03:22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 Ağustos 2021 02:26 UTCmonitoring
We are continuing to monitor for any further issues.
19 Ağustos 2021 17:23 UTCmonitoring
Mitigation activities are still in progress.
23 Ağustos 2021 16:39 UTCmonitoring
We've made good progress over the weekend with a number of optimizations and reduced the backlog of data processing. However, service remains in the downgraded state with some potential interruptions.
26 Ağustos 2021 02:18 UTCresolved
This incident has been resolved.

Service Temporarily Unavailable

Başlangıç 24 Mayıs 2021 22:29 UTC 5h 40m

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24 Mayıs 2021 22:29 UTCinvestigating
We are currently investigating this issue.
24 Mayıs 2021 22:54 UTCidentified
The issue has been identified and a fix is being implemented.
25 Mayıs 2021 03:49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25 Mayıs 2021 04:09 UTCresolved
This incident has been resolved.

App is unresponsive

Başlangıç 2 Mart 2021 22:44 UTC 1h 57m

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2 Mart 2021 22:44 UTCinvestigating
We are currently investigating this issue.
3 Mart 2021 00:05 UTCidentified
The issue has been identified and a fix is being implemented.
3 Mart 2021 00:38 UTCidentified
We are continuing to work on a fix for this issue.
3 Mart 2021 00:41 UTCresolved
The issue was caused by the cloud firewall that started blocking traffic. Firewall rules were updated with further investigation of the root cause.

Static assets don't load in some environments

Başlangıç 4 Ocak 2021 21:18 UTC 19h 51m

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4 Ocak 2021 21:18 UTCinvestigating
We are currently investigating this issue.
5 Ocak 2021 02:16 UTCidentified
The issue has been identified and a fix is being implemented.
5 Ocak 2021 02:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
5 Ocak 2021 17:09 UTCresolved
This incident has been resolved.

Delayed data processing

Başlangıç 10 Kasım 2020 04:12 UTC 12h 30m

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10 Kasım 2020 04:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10 Kasım 2020 16:42 UTCresolved
This incident has been resolved.

High number of errors

Başlangıç 3 Ağustos 2020 18:39 UTC 18h 9m

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3 Ağustos 2020 18:39 UTCinvestigating
We are currently investigating this issue.
4 Ağustos 2020 00:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4 Ağustos 2020 12:48 UTCresolved
This incident has been resolved.

Delayed data processing due to data migration

Başlangıç 9 Haziran 2020 19:22 UTC 2d 23h

Pending

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9 Haziran 2020 19:22 UTCmonitoring
This is a planned operation. Apologies for the inconvenience.
12 Haziran 2020 18:55 UTCresolved
This incident has been resolved.

Backend data processing is delayed

Başlangıç 7 Nisan 2020 23:46 UTC 6h 29m

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7 Nisan 2020 23:46 UTCinvestigating
We are currently investigating this issue.
8 Nisan 2020 04:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8 Nisan 2020 19:30 UTCresolved
This incident has been resolved.

Issues with DNS

Başlangıç 16 Mart 2020 05:26 UTC 19m

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16 Mart 2020 05:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16 Mart 2020 19:36 UTCresolved
This incident has been resolved.