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    Realvnc kesinti geçmişi

    57 Realvnc incidents · Haziran 2020 — official updates, affected components, duration and resolution details.

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    Cloud Connection Issues

    Başlangıç 10 Eylül 2026 15:14 UTC · 17h 22m

    OutageKritik olay
    Etkilenen bileşenler
    Connectivity Service
    1. 10 Eylül 2026 15:14 UTCinvestigating

      Şu anda bu konuyu araştırıyoruz.

    2. 10 Eylül 2026 18:36 UTCinvestigating

      Bu konuyu araştırmaya devam ediyoruz.

    3. 10 Eylül 2026 19:08 UTCidentified

      Sorun tespit edildi ve bir düzeltme uygulanır.

    4. 10 Eylül 2026 19:40 UTCidentified

      Bu sorun için bir düzeltme üzerinde çalışmaya devam ediyoruz.

    5. 10 Eylül 2026 20:33 UTCidentified

      Şu anda bu konu için bir düzeltme dağıtıyoruz

    6. 10 Eylül 2026 20:57 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    7. 11 Eylül 2026 08:36 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Cloud Connection Gecikleri

    Başlangıç 20 Ağustos 2026 18:34 UTC · 13h 43m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Connectivity Service
    1. 20 Ağustos 2026 18:34 UTCidentified

      Müşteriler bulut bağlantılarını oluşturan sorunları deneyimleyebilirler. Bu konuda çalışıyoruz. Herhangi bir rahatsızlıktan dolayı özür dileriz.

    2. 20 Ağustos 2026 19:04 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    3. 21 Ağustos 2026 08:17 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Cloud Connection Gecikleri

    Başlangıç 19 Ağustos 2026 14:47 UTC · 17h 29m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Presence ServiceConnectivity Service
    1. 19 Ağustos 2026 14:47 UTCinvestigating

      Küçük bir müşteri sayısını etkileyen bulut bağlantı ile ilgili bir konunun farkındayız. Şu anda bu sorunun nedenine bakıyoruz.

    2. 19 Ağustos 2026 14:48 UTCidentified

      Sorun tespit edildi ve bir düzeltme uygulanır.

    3. 19 Ağustos 2026 17:42 UTCidentified

      Bazı kullanıcıların yanlış durumu ve kullanımı görmelerine neden olan bir sorunu tespit ettik, bunun için bir düzeltme uygulamak sürecindeyiz

    4. 19 Ağustos 2026 18:13 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    5. 20 Ağustos 2026 08:16 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Cloud Connectivity and Portal Issues

    Başlangıç 13 Ağustos 2026 14:09 UTC · 17h 3m

    Pending
    Etkilenen bileşenler
    Connectivity ServicePortalAccount authenticationTeam Management Service
    1. 13 Ağustos 2026 14:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results

    2. 14 Ağustos 2026 07:11 UTCresolved

      This incident has been resolved.

    Cloud Connectivity and Portal Issues

    Başlangıç 13 Ağustos 2026 13:13 UTC · 47m

    OutageKritik olay
    Etkilenen bileşenler
    Connectivity ServicePortalAccount authenticationTeam Management Service
    1. 13 Ağustos 2026 13:13 UTCidentified

      The cause of the issue has been identified and we are currently rolling out a fix.

    2. 13 Ağustos 2026 13:59 UTCresolved

      This incident has been resolved.

    Bulut bağlantı ve Portal sorunları

    Başlangıç 5 Ağustos 2026 14:15 UTC · 18h 38m

    OutageKritik olay
    Etkilenen bileşenler
    Connectivity ServicePortalAccount authenticationTeam Management Service
    1. 5 Ağustos 2026 14:15 UTCinvestigating

      Bulut bağlantı ve yönetim portalı ile ilgili bir sorundan haberdarız ve şu anda araştırıyoruz

    2. 5 Ağustos 2026 14:19 UTCinvestigating

      Bu konuyu araştırmaya devam ediyoruz.

    3. 5 Ağustos 2026 15:31 UTCidentified

      The cause of the issue has now been identified and we are currently rolling out a fix.

    4. 5 Ağustos 2026 16:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 Ağustos 2026 08:54 UTCresolved

      This incident has been resolved.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Cloud Connection Gecikleri

    Başlangıç 14 Temmuz 2026 18:56 UTC · 14h 57m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Connectivity Service
    1. 14 Temmuz 2026 18:56 UTCidentified

      Küçük bir müşteri sayısını etkileyen bulut bağlantı ile ilgili bir konunun farkındayız. Sorun tespit edildi ve bir düzeltme uygulanır.

    2. 14 Temmuz 2026 19:56 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    3. 15 Temmuz 2026 09:53 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Some logins via the RealVNC Connect Portal may fail

    Başlangıç 28 Mayıs 2026 09:55 UTC · 5h 27m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    PortalAccount authentication
    1. 28 Mayıs 2026 09:55 UTCinvestigating

      We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

    2. 28 Mayıs 2026 09:55 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 Mayıs 2026 10:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 Mayıs 2026 15:21 UTCresolved

      This incident has been resolved.

    Incident with Cloudflare

    Başlangıç 18 Kasım 2025 12:04 UTC · 20h 14m

    OutageKritik olay
    Etkilenen bileşenler
    PortalPortalDownloads
    1. 18 Kasım 2025 12:04 UTCinvestigating

      One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

    2. 18 Kasım 2025 12:08 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18 Kasım 2025 14:11 UTCidentified

      Cloudflare have identified the issue and are fixing the affected components.

    4. 18 Kasım 2025 14:51 UTCmonitoring

      Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

    5. 19 Kasım 2025 08:19 UTCresolved

      This incident has been resolved.

    Issue identified with the RealVNC Connect Connectivity and Team Management services

    Başlangıç 21 Ekim 2025 15:31 UTC · 48m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Connectivity ServiceTeam Management Service
    1. 21 Ekim 2025 15:31 UTCidentified

      We have identified the issue and are working on a fix

    2. 21 Ekim 2025 15:38 UTCidentified

      A fix has been deployed and services are normalising

    3. 21 Ekim 2025 16:03 UTCmonitoring

      We are monitoring the impacted services

    4. 21 Ekim 2025 16:19 UTCresolved

      The impacted services are fully operational.

    RealVNC Portal inaccessible

    Başlangıç 2 Temmuz 2025 11:21 UTC · 5h 5m

    OutageKritik olay
    Etkilenen bileşenler
    API Access ServicePortalOn-Demand Assist - Downloads WebsitePortal
    1. 2 Temmuz 2025 11:21 UTCinvestigating

      The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

    2. 2 Temmuz 2025 11:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 Temmuz 2025 15:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 Temmuz 2025 16:26 UTCresolved

      This incident has been resolved.

    Devices missing from RealVNC Connect teams

    Başlangıç 2 Haziran 2025 09:07 UTC · 1d 1h

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Team Management Service
    1. 2 Haziran 2025 09:07 UTCinvestigating

      Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

    2. 2 Haziran 2025 10:17 UTCidentified

      The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

    3. 2 Haziran 2025 13:37 UTCidentified

      We are restoring data for the teams affected by this issue.

    4. 2 Haziran 2025 18:02 UTCmonitoring

      We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

    5. 3 Haziran 2025 10:20 UTCresolved

      This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

    Card payment form not loading correctly

    Başlangıç 12 Mayıs 2025 12:57 UTC · 7d 2h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Portal
    1. 12 Mayıs 2025 12:57 UTCinvestigating

      Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

    2. 12 Mayıs 2025 14:27 UTCmonitoring

      A fix has been implemented and we're monitoring the results

    3. 19 Mayıs 2025 15:08 UTCresolved

      This incident has been resolved.

    Small number of customers may not see all cloud-joined devices

    Başlangıç 21 Mart 2025 11:11 UTC · 6d 22h

    Pending
    Etkilenen bileşenler
    Connectivity Service
    1. 21 Mart 2025 11:11 UTCinvestigating

      A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

    2. 26 Mart 2025 09:22 UTCidentified

      The issue has been identified and a fix is being implemented

    3. 26 Mart 2025 16:14 UTCmonitoring

      A fix has been applied to the affected customers and we are continuing to monitor the results.

    4. 28 Mart 2025 09:31 UTCresolved

      This incident has been resolved.

    RealVNC Cloud services issues

    Başlangıç 11 Şubat 2025 11:23 UTC · 3h 23m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Address Book SynchronizationAudit ServiceConnectivity ServiceAPI Access ServicePortalAccount authenticationTeam Management Service
    1. 11 Şubat 2025 11:23 UTCinvestigating

      Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

    2. 11 Şubat 2025 11:25 UTCidentified

      The issue has been identified and a fix deployed. Services are returning to normal operations.

    3. 11 Şubat 2025 11:42 UTCmonitoring

      Services are back to normal operations. We are monitoring the status.

    4. 11 Şubat 2025 14:46 UTCresolved

      The incident has been resolved. Apologies for any inconvenience caused.

    Issue with Subscription Management and Billing

    Başlangıç 28 Kasım 2024 09:48 UTC · 1h 45m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Portal
    1. 28 Kasım 2024 09:48 UTCinvestigating

      We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

    2. 28 Kasım 2024 09:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 Kasım 2024 10:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 Kasım 2024 11:32 UTCresolved

      This incident has been resolved.

    Some users not receiving emails from RealVNC systems

    Başlangıç 12 Kasım 2024 13:11 UTC · 7d 4h

    Pending
    Etkilenen bileşenler
    Team Management Service
    1. 12 Kasım 2024 13:11 UTCinvestigating

      We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

    2. 19 Kasım 2024 11:29 UTCidentified

      The issue has been identified and we are working on a fix

    3. 19 Kasım 2024 11:30 UTCmonitoring

      A fix has been identified and a fix has been implemented. We are continuing to monitor.

    4. 19 Kasım 2024 18:09 UTCresolved

      This incident has been resolved. We apologise for any inconvenience caused.

    Intermittent issues signing in with EntraID Single Sign-On

    Başlangıç 16 Eylül 2024 10:04 UTC · 2d 22h

    Pending
    Etkilenen bileşenler
    Account authentication
    1. 16 Eylül 2024 10:04 UTCinvestigating

      We are currently investigating the issue.

    2. 16 Eylül 2024 12:19 UTCidentified

      The issue has been identified and a fix has been deployed. Please try signing in again.

    3. 16 Eylül 2024 14:16 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 16 Eylül 2024 14:18 UTCmonitoring

      A fix has been implemented and we are monitoring.

    5. 17 Eylül 2024 08:04 UTCinvestigating

      We are continuing to investigate the cause of this SSO issue which is affecting some customers.

    6. 17 Eylül 2024 09:42 UTCidentified

      The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

    7. 19 Eylül 2024 08:19 UTCresolved

      The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

    Issue with RealVNC Connect Presence service

    Başlangıç 4 Haziran 2024 07:52 UTC · 3d 9h

    Pending
    Etkilenen bileşenler
    Presence ServicePortalPortal
    1. 4 Haziran 2024 07:52 UTCidentified

      Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

    2. 4 Haziran 2024 08:34 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 4 Haziran 2024 08:36 UTCidentified

      We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

    4. 4 Haziran 2024 08:44 UTCidentified

      The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

    5. 4 Haziran 2024 12:08 UTCidentified

      The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

    6. 4 Haziran 2024 13:35 UTCidentified

      The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

    7. 6 Haziran 2024 08:39 UTCmonitoring

      The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

    8. 7 Haziran 2024 17:12 UTCresolved

      The issue with presence is resolved.

    Issue with presence and audit

    Başlangıç 9 Şubat 2024 15:14 UTC · 49m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Audit ServicePresence Service
    1. 9 Şubat 2024 15:14 UTCinvestigating

      We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

    2. 9 Şubat 2024 15:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 Şubat 2024 16:03 UTCresolved

      This incident has been resolved.