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    50 Recruiterbox incidents · Şubat 2019 — official updates, affected components, duration and resolution details.

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    Trakstar Hire Outage

    Başlangıç 6 Şubat 2026 11:54 UTC · 7h 50m

    OutageKritik olay
    Etkilenen bileşenler
    Server InfrastructureInsights DashboardTrakstar Hire (Application)API (api.recruiterbox.com)
    1. 6 Şubat 2026 11:54 UTCinvestigating

      We’re seeing reports that Trakstar Hire is down and displaying 504 errors. Our team is on it and working to get things back up as quickly as possible.

    2. 6 Şubat 2026 12:53 UTCmonitoring

      Trakstar Hire is back up and running. The 504 errors have stopped, and the team is keeping an eye on things to make sure it stays stable.

    3. 6 Şubat 2026 13:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 Şubat 2026 18:40 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 6 Şubat 2026 19:44 UTCresolved

      This incident has been resolved.

    Issue with sending Offer Letters, the Job Widget, and sending Excel reports

    Başlangıç 4 Şubat 2025 17:26 UTC · 8h 8m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 4 Şubat 2025 17:26 UTCinvestigating

      We’re actively investigating an issue affecting Offer Letters, Excel report delivery, and the Jobs Widget. Our team is already on it and working to resolve the problem as quickly as possible

    2. 5 Şubat 2025 01:34 UTCresolved

      This incident has been resolved.

    Known Issue: Video Questionnaires Processing Delay

    Başlangıç 30 Ekim 2024 15:59 UTC · 4d 23h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 30 Ekim 2024 15:59 UTCidentified

      We have identified an issue causing a delay in processing of videos answers associated with the Questionnaires feature. We are actively working on a fix.

    2. 31 Ekim 2024 16:25 UTCidentified

      Our team is continuing to work on this issue.

    3. 1 Kasım 2024 16:40 UTCidentified

      We have put a fix in place for future facing video processing. We are now working on displaying videos that have not yet been processed.

    4. 4 Kasım 2024 15:11 UTCresolved

      This incident has been resolved.

    Trakstar Hire delays 06/21/24 7:12pm EST

    Başlangıç 21 Haziran 2024 23:12 UTC · 1h 12m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Server InfrastructureTrakstar Hire (Application)API (api.recruiterbox.com)
    1. 21 Haziran 2024 23:12 UTCinvestigating

      We are seeing delays in email notifications (both to internal users and to candidates), as well as candidate application processing. The team is investigating and working quickly to resolve the issue.

    2. 22 Haziran 2024 00:24 UTCresolved

      This incident has been resolved.

    System Outage

    Başlangıç 4 Haziran 2024 20:47 UTC · 26m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Server InfrastructureTrakstar Hire (Application)API (api.recruiterbox.com)
    1. 4 Haziran 2024 20:47 UTCinvestigating

      We are currently investigating a system outage. We will update this page as we work to resolve!

    2. 4 Haziran 2024 21:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 Haziran 2024 21:13 UTCresolved

      This incident has been resolved.

    System Outage

    Başlangıç 25 Mart 2024 18:10 UTC · 36m

    Pending
    Etkilenen bileşenler
    Trakstar Hire (Application)API (api.recruiterbox.com)
    1. 25 Mart 2024 18:10 UTCinvestigating

      We are currently investigating a system outage.

    2. 25 Mart 2024 18:18 UTCmonitoring

      We have put a fix in place and are monitoring the results.

    3. 25 Mart 2024 18:45 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 25 Mart 2024 18:45 UTCresolved

      This issue is resolved. If you face further questions, please reach out at [email protected]

    Slow Load Times and Errors

    Başlangıç 13 Şubat 2024 15:22 UTC · 1h 28m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 13 Şubat 2024 15:22 UTCidentified

      We have identified an issue causing slow load times, and some error messages. Our team is working on a fix.

    2. 13 Şubat 2024 16:03 UTCmonitoring

      We have put in a fix and are seeing stability.

    3. 13 Şubat 2024 16:51 UTCresolved

      This incident has been resolved.

    Generic Login Page issue - Use Company Specific Login Page

    Başlangıç 6 Şubat 2024 15:28 UTC · 1h 14m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 6 Şubat 2024 15:28 UTCidentified

      We have identified an issue with the generic login page for Trakstar Hire. (https://app.hire.trakstar.com/accounts/start-login) If you are running in to this issue, replacing "app" in the URL above with your Trakstar Hire company name will solve the problem. Example: Instead of - https://app.hire.trakstar.com/accounts/start-login Use - https://(YOUR COMPANY NAME).hire.trakstar.com/accounts/start-login For instance: https://mitratech.hire.trakstar.com/accounts/start-login If you are unsure of your company name, please reach out to us via [email protected] and we're happy to help!

    2. 6 Şubat 2024 16:16 UTCmonitoring

      This issue should be resolved. We are monitoring the results.

    3. 6 Şubat 2024 16:43 UTCresolved

      This issue has been resolved. If you have any further issues reach out to [email protected]

    Hire Insights

    Başlangıç 10 Ocak 2024 13:20 UTC · 55m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 10 Ocak 2024 13:20 UTCinvestigating

      We are currently investigating a widespread issue resulting in an error when attempting to access our Insights module.

    2. 10 Ocak 2024 13:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 Ocak 2024 14:15 UTCresolved

      This incident has been resolved.

    Slow Loading

    Başlangıç 18 Aralık 2023 16:05 UTC · 3d 21h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 18 Aralık 2023 16:05 UTCinvestigating

      We are currently investigating an issue resulting in widespread slow loading of Trakstar Hire.

    2. 18 Aralık 2023 17:33 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18 Aralık 2023 18:07 UTCidentified

      We have identified a potential cause and are working on a fix.

    4. 18 Aralık 2023 20:07 UTCidentified

      We have been working on a variety of fixes to increase the application speed. While we continue working on this you may see slow load times throughout the application. As we have a fix in place, we'll update here!

    5. 20 Aralık 2023 13:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 22 Aralık 2023 13:52 UTCresolved

      This incident has been resolved.

    Log In Issue

    Başlangıç 3 Kasım 2023 15:27 UTC · 2h 22m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 3 Kasım 2023 15:27 UTCinvestigating

      We are currently investigating an issue that results in the inability to log into the Trakstar Hire platform. You will not see an error message, but will be redirected to the log in page.

    2. 3 Kasım 2023 16:39 UTCidentified

      The issue has been identified and a fix is being implemented!

    3. 3 Kasım 2023 16:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 3 Kasım 2023 17:49 UTCresolved

      This incident has been resolved.

    Slow loading, intermittent error messages

    Başlangıç 16 Ekim 2023 13:42 UTC · 6h 8m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 16 Ekim 2023 13:42 UTCinvestigating

      We are currently investigating an issue resulting in slow loading of Trakstar Hire, as well as intermittent error messages. Our team is current investigating.

    2. 16 Ekim 2023 15:58 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 Ekim 2023 18:26 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 16 Ekim 2023 18:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16 Ekim 2023 19:50 UTCresolved

      This incident has been resolved!

    Marketing / Front sites are down - Product IS operational

    Başlangıç 17 Eylül 2023 15:17 UTC · 38m

    Pending
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 17 Eylül 2023 15:17 UTCidentified

      We have identified an issue with the 3rd party that hosts our front/marketing sites (recruiterbox.com / hire.trakstar.com). This 3rd party is working to correct this issue, and get the sites operational again. In the meantime, the Trakstar Hire / Recruiterbox product IS fully operational. You can access your site by going to your login page directly. This is found by visiting: app.hire.trakstar.com/app We'll continue to monitor the third party's correction of the outage, and update as we learn more.

    2. 17 Eylül 2023 15:55 UTCresolved

      The front/marketing site is back up and running. Closing out this issue!

    System - Wide error messages

    Başlangıç 31 Temmuz 2023 11:46 UTC · 1h 27m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 31 Temmuz 2023 11:46 UTCidentified

      We have identified an issue causing a system-wide error popup. We're currently putting a fix in place.

    2. 31 Temmuz 2023 12:43 UTCmonitoring

      We have deployed a fix, and are monitoring the results. If you're still facing issues, we suggest refreshing the page. If that doesn't solve it, feel free to reach out to us at [email protected]!

    3. 31 Temmuz 2023 13:13 UTCresolved

      This issue is resolved. If you're still facing issues, we suggest refreshing the page. If that doesn't solve it, feel free to reach out to us at [email protected]!

    Intermittent Downtime

    Başlangıç 16 Haziran 2023 13:46 UTC · 3h 8m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 16 Haziran 2023 13:46 UTCinvestigating

      We are currently investigating an issue resulting in intermittent downtime and error messages.

    2. 16 Haziran 2023 14:48 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 Haziran 2023 15:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 Haziran 2023 16:54 UTCresolved

      This incident has been resolved.

    System Wide Issue

    Başlangıç 20 Mayıs 2023 19:03 UTC · 21h 26m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 20 Mayıs 2023 19:03 UTCinvestigating

      We are currently investigating a system wide issue resulting in instability within the app. Our engineering team is actively working to resolve this issue, and we will update once we know more.

    2. 20 Mayıs 2023 21:27 UTCinvestigating

      We are still working on identifying a root cause, and could experience more instability as we do. We'll continue to update here as we know more.

    3. 21 Mayıs 2023 16:28 UTCresolved

      This incident has been resolved.

    System Wide Issue

    Başlangıç 20 Mayıs 2023 13:44 UTC · 4h 7m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 20 Mayıs 2023 13:44 UTCinvestigating

      We are currently investigating a system wide issue. We will update once we know more.

    2. 20 Mayıs 2023 13:55 UTCmonitoring

      We have implemented a fix. We are still working on root cause, and could experience more instability as we do. We'll continue to update here as we know more.

    3. 20 Mayıs 2023 17:51 UTCresolved

      This incident has been resolved.

    System Outage

    Başlangıç 10 Mayıs 2023 01:47 UTC · 44m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 10 Mayıs 2023 01:47 UTCinvestigating

      We are currently investigating a system outage. We will update as soon as we know more.

    2. 10 Mayıs 2023 01:58 UTCmonitoring

      We are monitoring a fix that has been put in place.

    3. 10 Mayıs 2023 02:31 UTCresolved

      This issue has been resolved. If you're still facing difficulties, you can always reach us at [email protected]

    Slow Loading, Intermittent Error Messages

    Başlangıç 8 Mayıs 2023 12:46 UTC · 32m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 8 Mayıs 2023 12:46 UTCidentified

      We are currently investigating an issue resulting in slow loading of Trakstar Hire, as well as intermittent error messages. Our team has identified the issue and is currently working towards a fix.

    2. 8 Mayıs 2023 13:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Mayıs 2023 13:18 UTCresolved

      This incident has been resolved.

    Trakstar Hire & Zoom Connection Disruption

    Başlangıç 2 Mayıs 2023 17:35 UTC · 1d 18h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Trakstar Hire (Application)
    1. 2 Mayıs 2023 17:35 UTCidentified

      We have identified an issue with the Trakstar Hire and Zoom integration. This integration is designed to auto-create Zoom links for upcoming interviews. Currently, this creation process is not functioning. You are also currently unable to connect a new Zoom account to your Hire account. While link creation is not working, you can still select to manually add the Zoom details, allowing them to be recorded in the interview invite. Learn how to create these links manually from Zoom's help article here: https://support.zoom.us/hc/en-us/articles/201362183-Inviting-others-to-join-a-meeting#h_5e758b0a-ddd9-43bf-b1f2-d1beac09db6c All other Trakstar Hire functionality outside of this integration is currently working. If you have further questions you can reach us [email protected].

    2. 3 Mayıs 2023 13:12 UTCidentified

      Our team is continuing to work on this issue. While link creation is not working, you can still select to manually add the Zoom details, allowing them to be recorded in the interview invite. Learn how to create these links manually from Zoom's help article here: https://support.zoom.us/hc/en-us/articles/201362183-Inviting-others-to-join-a-meeting#h_5e758b0a-ddd9-43bf-b1f2-d1beac09db6c All other Trakstar Hire functionality outside of this integration is currently working. If you have further questions you can reach us [email protected].

    3. 4 Mayıs 2023 12:12 UTCresolved

      Our team has corrected the Zoom issue. New interviews created after this point can again auto-create Zoom links. If you have further questions, you can reach us at [email protected]!