Ruvna kesinti geçmişi

1. 15 Ekim 2026 16:55 UTCinvestigating

   Bazı Veracross okullar için ithalat senkronizasyon başarısızlıklarında bir artış görüyoruz. Veracross API şu anda boş cevaplar geri dönüyor, bu da verileri Ruvna'ya senkronize etmekten alıkoyuyor. Veracross desteği ile temas ettik ve nedeni bulmak için onlarla çalışıyoruz. Daha fazla şey öğrendiğimiz gibi burada güncellemeler yayınlayacağız.

2. 16 Ekim 2026 13:15 UTCinvestigating

   Bir senkronize edilen Veracross okullar için başarılı bir şekilde çalıştırıldı. Veracross desteği ile kök nedenini araştırmaya devam ediyoruz.

3. 16 Ekim 2026 17:57 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 19 Ekim 2026 13:57 UTCresolved

   Sorun çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 22 Eylül 2026 13:12 UTCinvestigating

   SIS veri senkronizasyonlarında gecikmeleri Ruvna'ya araştırıyoruz.

2. 22 Eylül 2026 13:28 UTCidentified

   Bu gecikmelerin kaynağı gibi görünen SIS ortaklarımız API'lerimizden birinden yüksek hataları ve zamanları görüyoruz. Bu platformdaki okullar için ithalatlar normalden çok daha uzun sürüyor ve çünkü SIS işleri bir işleme kuyruğunu paylaşıyor, bu backlog diğer SIS platformlarında da gecikiyor. Bu aynı zamanda ilk güncellememizden daha geniştir. Ruvna'ya aktarılan hataların yanı sıra, SIS'ten geri yazma gecikir. Ruvna'da kaydedilen Attendance şu anda normal programdaki SIS'inize geri dönmez. Ruvna'da alınan Attendance kurtarılıyor ve doğru, ve hiçbir şeyin yeniden düzenlenmesi gerekiyor. Pending kayıtları, kuyruk açıklarından sonra SIS'inize geri yazacaktır. Katılmak, rosters izlemek ve diğer tüm Ruvna özellikleri normalde çalışmaya devam ediyor. Etkilenen ithalatın geri kalanındaki etkisini sınırlamak ve ortağımızın statüsünü izlemek için çalışıyoruz.

3. 22 Eylül 2026 13:59 UTCidentified

   Bu sorun için bir düzeltme üzerinde çalışmaya devam ediyoruz.

4. 22 Eylül 2026 14:32 UTCidentified

   Bu konu için bir düzeltme üzerinde çalışmaya devam ediyoruz.

5. 22 Eylül 2026 15:02 UTCidentified

   Bu konu için bir düzeltme üzerinde çalışmaya devam ediyoruz. Güncellemeleri burada mevcut oldukları gibi paylaşacağız.

6. 22 Eylül 2026 15:23 UTCmonitoring

   SIS ortağının API'si, hataları ve zaman aralıkları tekrar istikrarlı hale geliyor, veri senkronize edilmesi de başarılı bir şekilde gönderildi. Sonuçları takip ediyoruz.

7. 22 Eylül 2026 16:00 UTCresolved

   Bu olay çözüldü. Tüm sistemler çalışır.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 1 Temmuz 2026 20:48 UTCinvestigating

   Kullanıcıların Apple Wallet'a yeni güvenilen Ziyaretçi geçişlerini eklemediklerini araştırıyoruz.

2. 1 Temmuz 2026 21:20 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

3. 1 Temmuz 2026 21:30 UTCresolved

   Sorun çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 13 Mayıs 2026 15:43 UTCinvestigating

   We are investigating elevated errors accessing Ruvna.

2. 13 Mayıs 2026 15:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 Mayıs 2026 16:37 UTCresolved

   This incident has been resolved.

1. 26 Kasım 2025 16:27 UTCinvestigating

   We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.

2. 26 Kasım 2025 18:22 UTCmonitoring

   Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.

3. 26 Kasım 2025 18:52 UTCresolved

   Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.

1. 17 Kasım 2025 13:55 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 17 Kasım 2025 14:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 Kasım 2025 14:12 UTCresolved

   This incident has been resolved.

1. 12 Kasım 2025 17:33 UTCidentified

   We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.

2. 12 Kasım 2025 22:32 UTCmonitoring

   We are continuing to monitor Twilio delays.

3. 13 Kasım 2025 14:19 UTCmonitoring

   We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.

4. 13 Kasım 2025 15:23 UTCresolved

   Twilio is continuing to observe messages to ensure a full recovery.

1. 10 Kasım 2025 14:02 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 10 Kasım 2025 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 Kasım 2025 15:13 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 Kasım 2025 15:36 UTCresolved

   This incident has been resolved.

1. 20 Ekim 2025 18:50 UTCidentified

   Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.

2. 20 Ekim 2025 19:56 UTCmonitoring

   All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.

3. 20 Ekim 2025 20:32 UTCresolved

   Data syncing functionality has been fully restored and is stabilized.

1. 28 Ağustos 2025 18:08 UTCinvestigating

   We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.

2. 28 Ağustos 2025 20:33 UTCidentified

   We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.

3. 28 Ağustos 2025 21:38 UTCmonitoring

   SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.

4. 28 Ağustos 2025 23:03 UTCresolved

   This incident has been resolved.

1. 8 Ocak 2025 14:11 UTCinvestigating

   We are currently investigating reports of increased errors and issues with sending parent emails through Ruvna Attendance.

2. 8 Ocak 2025 14:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 Ocak 2025 14:52 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 8 Ocak 2025 14:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 8 Ocak 2025 15:18 UTCresolved

   This incident has been resolved.

1. 10 Eylül 2024 13:44 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 10 Eylül 2024 17:12 UTCresolved

   This incident has been resolved.

1. 27 Ağustos 2024 19:18 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 27 Ağustos 2024 21:23 UTCresolved

   This incident has been resolved.

1. 9 Ağustos 2024 15:15 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 9 Ağustos 2024 15:35 UTCresolved

   This incident has been resolved.

1. 12 Nisan 2024 13:04 UTCinvestigating

   We're investigating issues accessing rosters and students in Ruvna.

2. 12 Nisan 2024 13:35 UTCinvestigating

   We are continuing to investigate the issue.

3. 12 Nisan 2024 13:43 UTCinvestigating

   A fix has been implemented and we are monitoring the results.

4. 12 Nisan 2024 13:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 Nisan 2024 15:49 UTCresolved

   The issue has been resolved.

1. 12 Mart 2024 12:24 UTCinvestigating

   Schools are reporting being unable to access various parts of the Attendance module. We are investigating the issue.

2. 12 Mart 2024 13:13 UTCinvestigating

   We are continuing to investigate the issue.

3. 12 Mart 2024 14:08 UTCmonitoring

   A fix has been implemented and schools should now be able to access Attendance again. We are continuing to monitor the situation and will provide further updates as needed.

4. 12 Mart 2024 14:25 UTCresolved

   This incident has been resolved.

1. 13 Haziran 2023 19:15 UTCinvestigating

   School data syncs are failing at an increased rate. We are investigating the issue.

2. 13 Haziran 2023 19:34 UTCidentified

   One of Ruvna's upstream providers is having issues with their services. This is resulting in degraded performance and failures when running school data sync processes. We are continuing to monitor the situation and will provide updates as necessary.

3. 13 Haziran 2023 21:25 UTCresolved

   This incident has been resolved.

1. 28 Şubat 2023 14:17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing rosters with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 28 Şubat 2023 16:28 UTCresolved

   This incident has been resolved. If your school syncs rosters into Ruvna via the Blackbaud API, we recommend checking your Ruvna environment to make sure roster data is synced correctly. If you notice any missing roster data, head to Settings > Data Import and press Trigger Import to initiate a new sync. Please reach out to [email protected] if you have any questions.

1. 3 Ocak 2023 15:17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 3 Ocak 2023 16:06 UTCidentified

   The issue has been identified and our team is working on a fix.

3. 3 Ocak 2023 16:22 UTCresolved

   This incident has been resolved.

1. 21 Aralık 2022 19:31 UTCidentified

   The Veracross API is experiencing an outage (details here: https://status.veracross.com/incidents/dgwqnvg9pvfj) causing syncs with Veracross to fail. Schools syncing data via the Veracross API may see their syncs fail or have their syncs paused until service is restored.

2. 21 Aralık 2022 19:47 UTCmonitoring

   The Veracross team has implemented a fix and Ruvna syncs are no longer failing. We will continue to monitor the situation to ensure service is completely restored.

3. 21 Aralık 2022 19:55 UTCresolved

   This incident has been resolved.