Safenet Trusted Access Euus kesinti geçmişi

1. 3 Eylül 2026 05:52 UTCinvestigating

   GüvenliNet Güvenilir Access izleme sistemi, Konsol Access, API, Radius ve SAML Authentication etkileyen potansiyel bir konu tespit etti. Admin konsoldaki sorunlar, jetonları, kullanıcıları, düzenlemeyi, politikaları, uygulama yapılandırmasını ve diğer yönetim operasyonlarını yönetme yeteneğinize bir etkiye sahip olabilir. SAML Authentication sorunları, kullanıcıların kimlik doğrulama veya erişim uygulamalarını etkileyebilir. API sorunları API tabanlı kullanıcı yönetimi ve doğrulama kullanımını engelleyebilir. Thales Incident Response Team bu sorunu aktif olarak araştırıyor ve mevcut olduğu gibi bu olayı ek bilgilerle güncelleyecek

2. 3 Eylül 2026 07:11 UTCinvestigating

   Şu anda durumu geliştirmek ve bir karara karşı çalışmak için geri dönüşümlü konfigürasyon değişiklikleri yapıyoruz. Ayrıca, mevcut oldukları gibi daha fazla güncelleme sağlanacaktır.

3. 3 Eylül 2026 07:44 UTCmonitoring

   Ana SLA hizmetlerimiz restore edildi ve nominal seviyelerde performans gösteriyor. Ekibimiz aktif olarak meşgul kalır ve tam bir karara doğru çalışmaya devam eder. Daha fazla güncelleme, gelişmelerin ortaya çıkışı olarak sağlanacaktır

4. 3 Eylül 2026 08:02 UTCmonitoring

   Admin Konsol ve Kimlik Hizmetleri restore edildi ve şu anda yukarı ve çalışıyor. Aktif izleme nominal seviyelerde sürekli performans sağlamak için devam etmektedir.

5. 3 Eylül 2026 08:18 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 2 Eylül 2026 04:34 UTCinvestigating

   GüvenliNet Güvenilir Access izleme sistemi, Konsol Access, API, Radius ve SAML Authentication etkileyen potansiyel bir konu tespit etti. Admin konsoldaki sorunlar, jetonları, kullanıcıları, düzenlemeyi, politikaları, uygulama yapılandırmasını ve diğer yönetim operasyonlarını yönetme yeteneğinize bir etkiye sahip olabilir. SAML Authentication sorunları, kullanıcıların kimlik doğrulama veya erişim uygulamalarını etkileyebilir. API sorunları API tabanlı kullanıcı yönetimi ve doğrulama kullanımını engelleyebilir. Thales Incident Response Team bu sorunu aktif olarak araştırıyor ve bu olayı mevcut olduğu gibi ek bilgilerle güncelleyecek.

2. 2 Eylül 2026 04:38 UTCidentified

   Doğru bir eylem aldık ve hizmetler normalize görünüyor. Daha fazla araştırıyoruz ve mevcut oldukları gibi güncelleştirmeler sağlayacaktır.

3. 2 Eylül 2026 05:07 UTCresolved

   Doğru eylemlerimiz olumlu bir etkiye sahipti ve tüm hizmetler beklenen parametreler içinde çalışır. Şimdi bu olayı kapatacağız.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 26 Temmuz 2026 04:15 UTCinvestigating

   GüvenliNet Güvenilir Access izleme sistemi, Admin Konsollarına erişim potansiyel bir sorun tespit etti. Admin konsoldaki sorunlar, jetonları, kullanıcıları, düzenlemeyi, politikaları, uygulama yapılandırmasını ve diğer yönetim operasyonlarını yönetme yeteneğinize bir etkiye sahip olabilir. Thales Incident Response Team bu sorunu aktif olarak araştırıyor ve bu olayı mevcut olduğu gibi ek bilgilerle güncelleyecek.

2. 26 Temmuz 2026 07:09 UTCinvestigating

   Sorun daha önce yapılan DB arka uç altyapı bakımı ile ilgili olarak tespit edilmiştir. Önümüzdeki 15 dakika içinde değişimin geri döneceğiz.

3. 26 Temmuz 2026 08:03 UTCinvestigating

   Döndürme başarıyla tamamlandı. Test şu anda sistem stabilitesini ve performansını doğrulamaya devam ediyor.

4. 26 Temmuz 2026 08:17 UTCmonitoring

   Testlerimizi tamamladık ve tüm temel hizmetler şu anda nominal seviyelerde çalışıyor ve çalışıyor.

5. 26 Temmuz 2026 08:32 UTCresolved

   Bu olay çözüldü.

6. 7 Ağustos 2026 16:10 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 15 Temmuz 2026 06:40 UTCinvestigating

   GüvenliNet Güvenilir Access izleme sistemi, Konsol Access, API ve SAML Authentication etkileyen potansiyel bir konu tespit etti. Admin konsoldaki sorunlar, jetonları, kullanıcıları, düzenlemeyi, politikaları, uygulama yapılandırmasını ve diğer yönetim operasyonlarını yönetme yeteneğinize bir etkiye sahip olabilir. SAML Authentication sorunları, kullanıcıların kimlik doğrulama veya erişim uygulamalarını etkileyebilir. API sorunları API tabanlı kullanıcı yönetimi ve doğrulama kullanımını engelleyebilir. Thales Incident Response Team bu sorunu aktif olarak araştırıyor ve bu olayı mevcut olduğu gibi ek bilgilerle güncelleyecek.

2. 15 Temmuz 2026 06:42 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

3. 15 Temmuz 2026 06:46 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 15 Temmuz 2026 06:51 UTCresolved

   Bu olay çözüldü.

5. 24 Temmuz 2026 16:17 UTCpostmortem

   [Son IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb article view&sys kb id=60783cd4dbc7049cea983cca9619b4&sysparm article=KB0021003)

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 6 Mayıs 2026 16:51 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 6 Mayıs 2026 17:15 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 6 Mayıs 2026 17:45 UTCresolved

   The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

4. 12 Mayıs 2026 14:29 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 15 Nisan 2026 15:24 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 15 Nisan 2026 15:46 UTCinvestigating

   The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

3. 15 Nisan 2026 16:04 UTCidentified

   We have isolated the source of the issue and are currently working towards resolution.

4. 15 Nisan 2026 17:04 UTCmonitoring

   We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

5. 15 Nisan 2026 18:38 UTCresolved

   The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 24 Mart 2026 23:21 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 24 Mart 2026 23:43 UTCinvestigating

   We are troubleshooting and working to restore the service. We will provide further updates when they become available.

3. 24 Mart 2026 23:49 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 2 Mart 2026 20:58 UTCresolved

   The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

2. 10 Mart 2026 22:13 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 22 Ocak 2026 23:00 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 22 Ocak 2026 23:03 UTCmonitoring

   We have performed some restorative actions and we are seeing positive results.

3. 22 Ocak 2026 23:07 UTCresolved

   Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 18 Şubat 2026 21:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 26 Kasım 2025 03:43 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

2. 26 Kasım 2025 03:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 Kasım 2025 04:10 UTCresolved

   This incident has been resolved.

4. 11 Aralık 2025 09:41 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 11 Ekim 2025 17:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 11 Ekim 2025 18:10 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 11 Ekim 2025 18:18 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 19 Kasım 2025 17:11 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)

1. 18 Eylül 2025 14:39 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 18 Eylül 2025 14:55 UTCinvestigating

   We are continuing to investigate this issue. We will provide updates as they become available.

3. 18 Eylül 2025 16:12 UTCinvestigating

   We have yet to discover the source of the anomaly but are continuing to investigate.

4. 18 Eylül 2025 18:09 UTCidentified

   We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

5. 18 Eylül 2025 20:17 UTCidentified

   After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

6. 18 Eylül 2025 20:17 UTCresolved

   This incident has been resolved.

1. 17 Eylül 2025 01:40 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 17 Eylül 2025 01:47 UTCinvestigating

   We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

3. 17 Eylül 2025 01:51 UTCinvestigating

   We are continuing to investigate this issue.

4. 17 Eylül 2025 01:56 UTCmonitoring

   After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

5. 17 Eylül 2025 02:12 UTCresolved

   The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

6. 22 Eylül 2025 17:09 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 24 Ağustos 2025 04:49 UTCinvestigating

   The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

2. 24 Ağustos 2025 04:52 UTCresolved

   This incident has been resolved.

3. 4 Eylül 2025 18:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 22 Ağustos 2025 17:04 UTCidentified

   Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

2. 22 Ağustos 2025 17:25 UTCresolved

   Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

1. 21 Ağustos 2025 08:23 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

2. 21 Ağustos 2025 12:50 UTCinvestigating

   We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

3. 21 Ağustos 2025 16:08 UTCinvestigating

   We are continuing to investigate this issue.

4. 21 Ağustos 2025 17:32 UTCmonitoring

   We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

5. 21 Ağustos 2025 17:59 UTCmonitoring

   Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

6. 21 Ağustos 2025 18:00 UTCresolved

   This incident has been resolved.

1. 20 Ağustos 2025 17:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

2. 20 Ağustos 2025 17:48 UTCresolved

   The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.

1. 22 Temmuz 2025 16:32 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 22 Temmuz 2025 16:47 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 Temmuz 2025 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 22 Temmuz 2025 17:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 Temmuz 2025 17:02 UTCresolved

   This incident has been resolved.

6. 31 Temmuz 2025 23:31 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 18 Temmuz 2025 15:34 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 18 Temmuz 2025 15:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Temmuz 2025 15:50 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 18 Temmuz 2025 15:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 18 Temmuz 2025 16:24 UTCmonitoring

   The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.

6. 18 Temmuz 2025 17:07 UTCresolved

   The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.

1. 7 Temmuz 2025 16:17 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 7 Temmuz 2025 16:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 Temmuz 2025 16:30 UTCmonitoring

   We are continuing to monitor and will close after checking the service.

4. 7 Temmuz 2025 16:37 UTCresolved

   This incident has been resolved.

5. 16 Temmuz 2025 20:55 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)