Samanage kesinti geçmişi

1. 31 Ağustos 2026 15:15 UTCidentified

   Şu anda platformda gösteren güncel bilgilerde gecikmeler yaşıyoruz. Yeni ve güncel biletler, yorumlar, olay değişiklikleri ve alan güncellemeleri, devlet ve başlık gibi, ve diğer fonksiyonlar, güncellemek ve veya eski bilgileri göstermek için zaman yavaştır. Ayrıca sayfa yük zamanlarının etkilendiğini görüyoruz. Ekip konuyu belirledi ve bir karar üzerinde çalışıyor. Platformdaki düzeltmeyi yuvarlarken bazı gecikmeleri deneyimleyebilirsiniz.

2. 31 Ağustos 2026 15:58 UTCmonitoring

   Düzeltildi ve geri kalan bilet güncellemelerini aktif olarak işlem yapıyoruz. İşleme devam ederken, bazı bilet güncellemeleri gecikmelere devam edebilir. Bu gecikmelerin arkalog olarak çözülmesini bekliyoruz. Sistemi izlemeye ve işlem ilerlemeleri olarak daha fazla güncelleme sunmaya devam edeceğiz.

3. 31 Ağustos 2026 16:50 UTCmonitoring

   Fix'in dağıtımını takip eden gelişmeleri görüyoruz; Performansın istikrarlı kalmasını sağlamak için sistemi aktif olarak izliyoruz ve tüm gecikmiş güncellemeler tamamen işliyor.

4. 31 Ağustos 2026 17:42 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 14 Temmuz 2026 14:30 UTCinvestigating

   Şu anda SolarWinds Servis Masası'nı etkileyen bir sorunu araştırıyoruz. Bazı kullanıcılar bu anda uygulamaya erişemeyebilir. Ekibimiz aktif olarak nedeni tanımlamak ve mümkün olduğunca çabuk restore etmek için çalışıyor. Daha kısa sürede başka bir güncellemeyi paylaşacağız.

2. 14 Temmuz 2026 14:44 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 14 Temmuz 2026 14:57 UTCinvestigating

   Uygulama tekrar erişilebilir ve hizmet restore edilmiştir. Ekibimiz, uygulamayı istikrar sağlamak için yakından takip etmeye devam ediyor. Daha fazla sorun tespit edilirse başka bir güncelleme sağlayacaktır.

4. 14 Temmuz 2026 15:05 UTCmonitoring

   Ekibimiz, uygulamayı istikrar sağlamak için yakından takip etmeye devam ediyor. Ek güncellemeler, mevcut olduğu kadar yakında paylaşılacaktır.

5. 14 Temmuz 2026 16:01 UTCresolved

   Uzun bir izleme döneminden sonra, SolarWinds Service Desk artık normal olarak çalışıyor. Bu zamanda olayı çözdük. Kök neden analizi (RCA) önümüzdeki günlerde soruşturma tamamlandıktan sonra paylaşılacaktır. Herhangi bir ilave yardım veya daha fazla sorun yaşamanız gerekir, lütfen teknik [email protected] ile iletişime geçin.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 7 Temmuz 2026 15:59 UTCidentified

   Şu anda GüneşWinds Servis Masası'nı etkileyen bir sorunu araştırıyoruz, e-posta yoluyla yaratılan olaylar başarıyla gönderildi ve onay mesajları gönderilir, ancak yeni yaratılan olaylar olay bu olayda görünmedi. Ekibimiz aktif olarak kök nedenini tanımlamak ve mümkün olduğunca çabuk normal görünürlüğü geri yüklemek için çalışıyor. Daha kısa sürede başka bir güncelleme sağlayacağız.

2. 7 Temmuz 2026 16:23 UTCinvestigating

   SolarWinds Servis Masası'nda yeni olayların olay indeks sayfasında görünmediği ve onay mesajları üretmesine rağmen bir sorunu incelemeye devam ediyoruz. Ekibimiz, nedeni tanımlamak ve normal görünürlüğü geri yüklemek için çalışıyor. Daha kısa sürede başka bir güncellemeyi paylaşacağız.

3. 7 Temmuz 2026 16:57 UTCidentified

   SolarWinds Servis Masası'nı etkileyen sorunun kök nedenini tespit ettik, yeni olayların başarıyla sunulmasına rağmen Olay Endeksi sayfasında görünmeyebilir. Daha kısa sürede başka bir güncellemeyi paylaşacağız.

4. 7 Temmuz 2026 18:00 UTCmonitoring

   Bir düzeltme, GüneşWinds Servis Masası'nı etkileyen sorunu yeniden ifade etmek için kullanılmıştır, yeni olayların başarıyla yaratılmasına rağmen bu Olay Endeksi sayfasında görünmeyebilir. Hizmeti normal görünürlüğün tamamen restore edilmesini sağlamak için yakından izlemeye devam ediyoruz.

5. 7 Temmuz 2026 19:00 UTCresolved

   Uzun bir izleme döneminden sonra, SolarWinds Service Desk artık normal olarak çalışıyor. Bu zamanda olayı çözdük. Herhangi bir ilave yardım veya daha fazla sorun yaşamanız gerekir, lütfen teknik [email protected] ile iletişime geçin.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 30 Haziran 2026 17:22 UTCinvestigating

   Şu anda, e-posta yoluyla yaratılan olayları etkileyen SolarWinds Service Desk'ı etkileyen bir sorunu araştırıyoruz ve onay mesajları gönderilir, ancak yeni yaratılan olaylar bu olayda belirmeyebilir. Ekibimiz, nedeni tanımlamak ve mümkün olduğunca çabuk normal görünürlüğü geri yüklemek için aktif olarak çalışmaktadır. Daha kısa sürede başka bir güncellemeyi paylaşacağız.

2. 30 Haziran 2026 17:58 UTCidentified

   Rapor konusunun nedenini tespit ettik ve mümkün olduğunca çabuk bir şekilde bir düzeltme üzerinde çalışıyoruz. Sabrınız için teşekkür ederiz.

3. 30 Haziran 2026 18:09 UTCmonitoring

   Bu konu ve hizmetler için düzeltmeyi tamamlıyoruz normale dönüyoruz. E-posta yoluyla gönderilen olaylar şimdi beklendiği gibi olay Index sayfasında düzgün görünmelidir. Ekibimiz, istikrarı sağlamak ve konunun tamamen çözüldüğünü doğrulamak için ortamı yakından takip etmeye devam edecektir. Bu konuyu ele almak için çalışırken sabrınızı takdir ediyoruz.

4. 30 Haziran 2026 19:47 UTCmonitoring

   Takımımızın olay listesinde tutarlı görünürlüğü onaylaması için davranışı yakından takip etmeye devam ediyoruz. Daha kısa sürede başka bir güncellemeyi paylaşacağız.

5. 30 Haziran 2026 21:04 UTCmonitoring

   Uygulamanın genel performansında gelişmeleri görüyoruz. Ekibimiz, istikrarı sağlamak ve daha fazla sorun ortaya çıkmadığını doğrulamak için ortamı yakından takip etmeye devam ediyor. Gerekli olarak ek güncellemeleri paylaşacağız.

6. 30 Haziran 2026 22:02 UTCresolved

   Uzun bir izleme döneminden sonra, konu yeniden dirilmedi ve etki raporları almadık. Servis normal olarak çalışıyor ve bu olayın çözülmesini düşünüyoruz. Herhangi bir sorun yaşamaya devam ederseniz veya daha fazla yardıma ihtiyacınız varsa, lütfen teknik [email protected]'da e-posta ile iletişime geçin ve ekibimiz yardımcı olmaktan mutluluk duyacaktır.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 23 Haziran 2026 16:14 UTCinvestigating

   Şu anda e-posta yoluyla yaratılan olayların hemen SolarWinds Service Desk UI'deki olay listesinde görünemeyeceği bir sorunu araştırıyoruz. İncelememiz sırasında, olay oluşturma bildirimlerinin başarıyla gönderildiğini doğruladık ve etkilenen olaylar doğrudan bağlantılarından erişilebilir. Ancak, bu olaylar UI içindeki olay listesinde görünür hale gelmeden bir gecikme olabilir. Ekibimiz aktif olarak bu davranışı araştırıyor ve nedenini belirlemek için çalışıyor. Daha kısa sürede başka bir güncellemeyi paylaşacağız.

2. 23 Haziran 2026 16:37 UTCmonitoring

   Şu anda bu konuyu izliyoruz. Soruşturmamız, olayın oluşturulmasının başarıyla gerçekleştiğini ve bildirim e-postalarının beklendiği gibi gönderildiğini doğruladı. Bununla birlikte, e-posta yoluyla yaratılan bazı olaylar hemen UI içindeki olay listesinde görünmeyebilir, ancak bildirim e-postasında yer alan doğrudan bağlantı üzerinden erişilebilir olsalar da. Takımımızın olay listesinde tutarlı görünürlüğü onaylaması için davranışı yakından takip etmeye devam ediyoruz. Daha kısa sürede başka bir güncellemeyi paylaşacağız.

3. 23 Haziran 2026 18:31 UTCresolved

   İzlememiz, olayın görünürlüğüne etki ettiğini gösteriyor. Hizmeti yakından takip etmeye devam ettik ve sorunun daha başka bir olaylarını gözlemledik. Bu zamanda olayı çözdük. Herhangi bir ilave yardım veya daha fazla sorun yaşamanız gerekir, lütfen teknik [email protected] ile iletişime geçin.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 3 Haziran 2026 12:18 UTCinvestigating

   We are currently investigating reports of slow performance issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.

2. 3 Haziran 2026 13:03 UTCidentified

   We have identified the cause of the reported issue and are actively working to implement a fix as quickly as possible. Thank you for your patience and understanding while we work toward a resolution.

3. 3 Haziran 2026 13:32 UTCmonitoring

   We are seeing improved performance on our end and are continuing to monitor the situation closely. We are also working to confirm whether customers are experiencing similar improvements as we continue our efforts to ensure full service stability. We appreciate your patience and understanding during this time. We will provide another update as soon as additional information becomes available.

4. 3 Haziran 2026 14:26 UTCresolved

   We have continued to monitor the service and have not observed any further issues. In addition, we have not received any new reports of slow performance. Based on our monitoring and the current system status, this incident is considered resolved. Should you require any further assistance or experience any additional issues, please do not hesitate to contact us at [email protected]. Thank you for your patience and cooperation throughout this process.

1. 6 Mayıs 2026 13:23 UTCinvestigating

   We are aware of an issue that caused the application to be unavailable for a few minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.

2. 6 Mayıs 2026 13:53 UTCmonitoring

   The services are currently operating normally, and our engineering team is closely monitoring system performance to ensure continued stability. We will provide additional updates here if we observe any further impact or if additional action is required.

3. 6 Mayıs 2026 15:25 UTCresolved

   Following an extended monitoring period, the issue has not reappeared, and no further impact has been reported. Services are operating normally, and we consider this incident resolved. If you experience any additional issues or need assistance, please contact us at [email protected], and our team will be glad to help.

1. 29 Nisan 2026 19:01 UTCinvestigating

   We are aware of an issue that caused the application to be unavailable for approximately two minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.

2. 29 Nisan 2026 19:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 29 Nisan 2026 19:56 UTCmonitoring

   The services are currently operating normally, and our engineering team is closely monitoring system performance to ensure continued stability. We will provide additional updates here if we observe any further impact or if additional action is required.

4. 29 Nisan 2026 23:28 UTCresolved

   After an extended period of monitoring, the issue has not resurfaced and we have not received any additional reports of impact. Service is operating normally and we are considering this incident resolved. If you continue to experience any issues or need further assistance, please contact us via email at [email protected], and our team will be happy to help.

1. 3 Nisan 2026 12:33 UTCinvestigating

   We are currently investigating reports of slow performance and intermittent Error 500 issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.

2. 3 Nisan 2026 13:00 UTCidentified

   We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

3. 3 Nisan 2026 13:42 UTCmonitoring

   We have completed the fix for this issue and will continue to monitor the situation to ensure stability.

4. 3 Nisan 2026 15:08 UTCinvestigating

   We have observed unexpected behavior following the recent fix and are currently reviewing the issue. Our team is continuing to investigate while working to ensure full stability. We appreciate your patience and will provide further updates as soon as more information becomes available.

5. 3 Nisan 2026 16:29 UTCinvestigating

   We are actively investigating continued unexpected behavior following a recent fix. Our team is working to ensure full stability. We appreciate your patience and will share another update as soon as more information is available.

6. 3 Nisan 2026 17:56 UTCmonitoring

   We are seeing improved results on our end and are continuing to monitor performance closely. We are also working to confirm whether customers are seeing similar improvement while we continue to ensure full stability. We appreciate your patience and will provide another update as soon as more information becomes available.

7. 3 Nisan 2026 21:57 UTCresolved

   We have continued to monitor the service and have not observed any further issues. Additionally, we have not received any new reports of slow performance or Error 500 errors. At this time, the incident is considered resolved. If further assistance is needed, please contact [email protected]. Thank you for your patience throughout this process.

1. 18 Mart 2026 09:14 UTCinvestigating

   We have received reports of overlapping text fields in Incident/Service Request tickets and are currently investigating the issue.

2. 18 Mart 2026 09:46 UTCidentified

   We have identified the cause of the overlapping text fields and are currently working on a fix. We will provide updates as soon as progress is made. Thank you for your patience and understanding.

3. 18 Mart 2026 11:52 UTCidentified

   We are still working on fixing the issue. We will continue to monitor the situation and provide updates as they become available.

4. 18 Mart 2026 11:57 UTCidentified

   We will deploy a fix shortly. We will provide an update once it has been deployed.

5. 18 Mart 2026 12:26 UTCidentified

   We are in the process of deploying the fix. We will keep you updated as progress continues.

6. 18 Mart 2026 12:47 UTCmonitoring

   We have completed the deployment of the fix for this issue and will continue to monitor the situation to ensure stability.

7. 18 Mart 2026 13:30 UTCresolved

   This issue has been resolved.

1. 2 Şubat 2026 15:49 UTCinvestigating

   We are currently experiencing performance issues in the Service Desk Application, and our team is investigating. This impacts actions such as navigating through the Incidents page and other areas of the app.

2. 2 Şubat 2026 16:21 UTCinvestigating

   We have identified elevated load on the database layer in our US Service Desk environment. This is leading to slow page loads, delayed data population, and intermittent 504 Gateway Timeout errors for some customers. Our team is actively working on remediation to reduce database load and restore normal performance. During this time, the application may run more slowly than normal. We will provide the next update within 30 minutes or sooner as we make progress.

3. 2 Şubat 2026 16:50 UTCidentified

   We are still actively working on reducing the elevated database load in our US Service Desk environment. The underlying issue has been identified, and our team is continuing remediation efforts to stabilize performance.

4. 2 Şubat 2026 17:26 UTCidentified

   We are continuing to work on a fix for this issue and further reducing the elevated database load in our US Service Desk environment. Some users may still experience intermittent slowness or timeouts while we complete these changes. We will provide another update within 30 minutes or as soon as we have more information.

5. 2 Şubat 2026 18:19 UTCmonitoring

   We have implemented a fix for the database load issue affecting our US Service Desk environment; we are restarting a set of frontend services to complete remediation. Users should now begin to see improved performance and fewer timeouts as these changes take effect. Our team will continue to closely monitor the environment and will provide another update once performance is fully stabilized.

6. 2 Şubat 2026 18:55 UTCresolved

   We have resolved the database load issue affecting our US Service Desk environment and restarted the impacted frontend services. Since then, performance has remained stable under monitoring, and we are no longer observing elevated errors or timeouts. This incident is now closed. If you continue to experience slowness or errors, please contact SolarWinds Support or open a ticket so we can investigate further.

1. 28 Ocak 2026 19:54 UTCinvestigating

   We are investigating an issue where some users are unable to fully load service (catalog) requests. Affected pages may briefly appear and then show blank or incomplete content. Our engineering team is actively investigating the cause and working to restore full functionality. We will provide updates on this page as more information becomes available. If you are impacted and need assistance, please contact SolarWinds Support through your usual channels.

2. 28 Ocak 2026 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 Ocak 2026 20:43 UTCinvestigating

   Our investigation has determined that this issue is limited to a subset of Service Desk service requests and service catalog items and does not affect all users or all catalogs. We are continuing to investigate the underlying cause and will provide additional updates on this page as our work progresses.

4. 28 Ocak 2026 21:29 UTCidentified

   We have identified the root cause of the issue. It occurs when a process workflow includes a Send Notification action that sends an email to a user or email address that does not have a valid user account within the affected Service Desk instance. Our engineering team is actively working on a fix. Additional updates will be provided on this page as progress continues.

5. 28 Ocak 2026 23:17 UTCidentified

   We are actively working on a fix for this issue. As a reminder, the cause occurs when a process workflow includes a Send Notification action that sends an email to a user or email address that does not have a valid user account in the affected Service Desk instance. As a temporary workaround, service desk administrators can update the affected workflows so that Send Notification actions are configured to send emails to a named user with a valid Service Desk account instead of an email address that is not associated with a user. We will provide further updates on this page as our work progresses.

6. 29 Ocak 2026 01:41 UTCidentified

   Our engineering team has prepared a fix for this issue, and the deployment process has started. During the deployment window, some users may experience brief slowdowns or intermittent delays; we expect any impact to be minimal and temporary. We will provide a further update on this page once the deployment has finished.

7. 29 Ocak 2026 03:30 UTCmonitoring

   Our Engineering team has successfully applied a fix and is applying it retroactively to resolve the issue for all affected users. Any interruptions during this process should be minimal. We will provide another update in the next hour.

8. 29 Ocak 2026 05:38 UTCmonitoring

   Our Engineering team is continuously working on applying a fix to the data for all affected users. Further updates will be provided in the next hour.

9. 29 Ocak 2026 08:19 UTCmonitoring

   Our Engineering team is actively deploying a remediation to address issues resulting in page load failures, blank pages, or incomplete content. Further updates will be provided as progress continues.

10. 29 Ocak 2026 11:05 UTCmonitoring

    Our team is in the final stages of deploying the fix. We expect completion shortly and will share an update immediately.

11. 29 Ocak 2026 11:28 UTCmonitoring

    The fix deployment is now complete, and our team is closely monitoring the results to ensure stability.

12. 29 Ocak 2026 14:12 UTCresolved

    We are marking this issue as resolved, as we have confirmed that all new service requests work correctly and previously submitted requests work as intended. If the issue resurfaces or if you require any further assistance, please don’t hesitate to contact us at [email protected].

1. 27 Ocak 2026 18:51 UTCinvestigating

   We are currently investigating an issue affecting Service Requests for customers in the US and AU regions. Initial findings indicate that when the approval process is configured to use the Incident Assignee as the approver, the workflow may terminate unexpectedly with the following error: “The task [Task Name] has been automatically declined per predefined approval conditions because the approval step contains unknown approvers.” Our engineering teams are actively working to identify the root cause and determine a resolution. If you have questions, are experiencing related issues, or would like to provide additional details, please contact us via chat or email at [email protected]. We will continue to provide updates as more information becomes available.

2. 27 Ocak 2026 19:48 UTCinvestigating

   Our team is actively investigating the issue, which may be related to a recent deployment. We are working to identify the root cause and resolve it, and we will provide updates as more information becomes available. Thank you for your patience.

3. 27 Ocak 2026 21:49 UTCinvestigating

   Our team is continuing to investigate the issue and is focused on identifying the root cause and resolving it as quickly as possible. We will provide updates as new details become available. Thank you for your patience.

4. 27 Ocak 2026 23:13 UTCidentified

   We have identified the root cause of the issue affecting Service Request approval workflows for customers in the US and AU regions. We are currently testing a fix. Once testing is complete, we will proceed with deployment and share further updates.

5. 28 Ocak 2026 03:44 UTCidentified

   The fix we had in place did not resolve the issue as expected. Our Engineering team has identified and is currently working on a resolution. Our team is preparing for the deployment, which is expected to be completed within the next hour. If this changes, we will provide an update immediately.

6. 28 Ocak 2026 04:49 UTCresolved

   This issue has been resolved.

1. 27 Ocak 2026 00:03 UTCinvestigating

   We are currently investigating an issue affecting the Service Desk in the AU Data Center, where newly created objects, such as tickets and assets, are not appearing in the user interface as expected. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. 27 Ocak 2026 01:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 Ocak 2026 02:09 UTCresolved

   This incident has been resolved.

1. 12 Ocak 2026 19:49 UTCinvestigating

   We are currently seeing performance slowness within the Service Desk Application, and our team is investigating this matter. This impacts actions such as navigating through the Incidents page and other areas of the app.

2. 12 Ocak 2026 22:55 UTCinvestigating

   The platform performance has greatly improved, and while that is the case, we are still seeing delays, at times, when navigating between pages. The engineering team found a high load on the database, which has been cleared for a couple of hours, and are now focusing efforts on the remaining delay issues. You can expect the next update in one hour.

3. 13 Ocak 2026 02:23 UTCresolved

   This issue has been resolved.

1. 12 Ocak 2026 07:43 UTCinvestigating

   We are currently investigating an issue affecting the Service Desk in the AU Data Center. New tickets are not appearing in the UI. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. 12 Ocak 2026 12:28 UTCresolved

   This issue has been resolved.

1. 9 Ocak 2026 09:27 UTCinvestigating

   We are aware of an issue affecting a scheduled Service Desk service catalog item in our EU data center. Our team is actively working to identify the root cause and restore normal functionality. Additional updates will be shared as they become available.

2. 9 Ocak 2026 09:36 UTCidentified

   Additional resources have been allocated to help manage the queue. As a result, the backlog is now being processed efficiently, and pending items are getting cleared. Additional updates will be shared as they become available.

3. 9 Ocak 2026 10:09 UTCmonitoring

   Scheduled service catalog item are now being processed. We are monitoring the situation closely to ensure continued stability.

4. 9 Ocak 2026 11:00 UTCresolved

   This incident has been resolved.

1. 6 Ocak 2026 10:47 UTCinvestigating

   We are currently investigating an issue affecting Service Desk in EU Data Center. Round-robin assignment and Automation Rules process are delayed, this affects automation assigning and or updating incidents. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. 6 Ocak 2026 11:14 UTCinvestigating

   We have identified performance degradation in the Service Desk application within EUDC. This issue is impacting multiple functionalities of the application. Our team is actively investigating the issue and working to identify the root cause. Further updates will be shared as more information becomes available.

3. 6 Ocak 2026 14:32 UTCmonitoring

   Service Desk EU data-center degradation issue affecting the application has now been restored. System performance is now normal and the application is operating as expected. We continue to monitor performance closely to ensure ongoing stability and reliability.

4. 6 Ocak 2026 17:59 UTCresolved

   This incident has been resolved.

1. 5 Ocak 2026 13:35 UTCinvestigating

   We are currently investigating an issue affecting the Service Desk in our EU Data Center. The round-robin automatic assignment is not working as expected, and newly created tickets are not being assigned to a user or group automatically. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. 5 Ocak 2026 16:13 UTCmonitoring

   A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

3. 5 Ocak 2026 19:13 UTCresolved

   This incident has been resolved.

1. 18 Kasım 2025 13:32 UTCmonitoring

   We're currently experiencing an upstream vendor outage. This is affecting services, and you may see failures in items such as VA (Virtual Agent) functionality and custom domain routing. Our teams are monitoring the situation closely for updates.

2. 18 Kasım 2025 14:16 UTCmonitoring

   Our upstream vendor are continue working on restoring service for application services.

3. 18 Kasım 2025 15:33 UTCmonitoring

   Based on the recent update from our upstream vendor they have implemented a fix to resolve the issue. Our team is continuously monitoring for updates.

4. 18 Kasım 2025 19:23 UTCmonitoring

   Our upstream vendor’s issue has been resolved, and we are no longer seeing any impact on our platform. We will continue to closely monitor the fix.

5. 18 Kasım 2025 23:17 UTCresolved

   This issue has been resolved. Please contact us at [email protected] if you need further assistance.