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    Samsung Smartthings kesinti geçmişi

    49 Samsung Smartthings incidents · Aralık 2021 — official updates, affected components, duration and resolution details.

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    SmartThings Platform Degraded Performance

    Başlangıç 20 Ekim 2025 22:48 UTC · 22h 47m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Mobile AppPlatform APIsHubs, Devices, and AutomationsDeveloper ToolsMobile AppPlatform APIsDeveloper ToolsHubs, Devices, and AutomationsMobile AppPlatform APIsHubs, Devices, and AutomationsDeveloper Tools
    1. 20 Ekim 2025 22:48 UTCidentified

      We are actively working to resolve ongoing impact to SmartThings services due to a third-party service disruption. While we do not have a definitive ETA at this time, our teams are fully engaged and remain committed to restoring full service. We deeply appreciate your patience as we work through this situation. We will continue to provide updates as new information becomes available.

    2. 20 Ekim 2025 22:55 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 21 Ekim 2025 03:05 UTCidentified

      We've applied mitigations and are seeing signs of recovery, though the platform issues are not yet fully resolved. We appreciate your patience as we continue to work on a complete fix.

    4. 21 Ekim 2025 19:00 UTCmonitoring

      SmartThings services have been restored and are now operational. Our teams continue to actively monitor all systems to ensure stability.

    5. 21 Ekim 2025 21:35 UTCresolved

      SmartThings services remain stable and operational. This incident is fully resolved.

    Matter Device Control and Onboarding Issues

    Başlangıç 22 Ağustos 2023 19:00 UTC · 0m

    Pending
    1. 23 Ağustos 2023 13:41 UTCresolved

      Some users may have briefly experienced issues controlling or viewing current devices states for Matter devices from the SmartThings platform. During this time onboarding Matter devices via SmartThings may have failed as well. The issue is now resolved and for users still experiencing issues with their matter connected devices, please reboot your hub(s) and try again.

    SmartThings Platform Degraded Performance

    Başlangıç 1 Haziran 2023 23:35 UTC · 45d 16h

    Pending
    Etkilenen bileşenler
    Hubs, Devices, and Automations
    1. 1 Haziran 2023 23:35 UTCinvestigating

      A limited set of users with a TV Hub within the EU region may be experiencing some degradation in their hub's performance. We are researching the issue and will provide updates as we work to resolve the issue

    2. 17 Temmuz 2023 16:17 UTCresolved

      This incident has been resolved.

    SmartThings and Aeotec Cameras: Live streaming and clip recording degraded performance

    Başlangıç 9 Mayıs 2023 20:13 UTC · 1h 26m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 9 Mayıs 2023 20:13 UTCidentified

      Live streaming and clip recording features of SmartThings and Aeotec cameras are encountering degraded performance as of 12:00pm CST. Users may experience issues using these features until corrective action is complete.

    2. 9 Mayıs 2023 21:08 UTCmonitoring

      Corrective actions have been taken and we are monitoring the results.

    3. 9 Mayıs 2023 21:39 UTCresolved

      SmartThings and Aeotec camera features have returned to normal.

    SmartThings Platform Degraded Performance

    Başlangıç 2 Mayıs 2023 16:02 UTC · 34m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and Automations
    1. 2 Mayıs 2023 16:02 UTCidentified

      We are investigating a possible service disruption with rules and scenes. We're looking into it and will provide additional details as they become available.

    2. 2 Mayıs 2023 16:16 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2 Mayıs 2023 16:36 UTCresolved

      Scenes execution and listing is working and latencies have returned to normal

    Issues with Hubs, Device Control and Automation Execution

    Başlangıç 11 Nisan 2023 22:51 UTC · 3h 3m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 11 Nisan 2023 22:51 UTCinvestigating

      Some users may be experiencing issues with device control and automation execution. Users may also receive hub offline notifications during this time. We are currently investigating and will provide more details as available.

    2. 12 Nisan 2023 01:55 UTCresolved

      This issue was opened with an abundance of caution, but upon further investigation it was determined that there was no noticeable impact to users.

    Disconnected Devices

    Başlangıç 5 Nisan 2023 20:00 UTC · 0m

    Pending
    1. 5 Nisan 2023 21:08 UTCresolved

      Due to a planned change a very small set of users unintentionally had some of their devices removed from SmartThings. We have implemented a fix to prevent this from happening in the future, and have restored functionality where possible. We will also send an email to impacted users with instructions on restoring complete functionality.

    Few of the Smart Lighting automations not working for today

    Başlangıç 12 Mart 2023 23:26 UTC · 18h 18m

    Pending
    Etkilenen bileşenler
    Hubs, Devices, and Automations
    1. 12 Mart 2023 23:26 UTCinvestigating

      Some of the Smart Lighting automations may not be working today. We are currently investigating the issue. The issue seems to be affecting only US region

    2. 12 Mart 2023 23:29 UTCidentified

      The issue has been identified and seems to be affecting users due to "Daylight Savings Time" being on for US region. Expectation is that as the day turns to tomorrow, the issues should go away.

    3. 12 Mart 2023 23:32 UTCmonitoring

      Since the issue with Smart Lighting automations is supposed to resolve itself as the day comes to a close, we are monitoring the situation.

    4. 13 Mart 2023 17:43 UTCresolved

      The issue has been resolved as the new day started.

    Names of capabilities can show up incorrectly in the mobile app

    Başlangıç 7 Mart 2023 19:40 UTC · 1h 40m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Mobile AppMobile AppMobile App
    1. 7 Mart 2023 19:40 UTCinvestigating

      Some devices will see names of capabilities shown as _PO_CODE... This doesn't impact the functionality. We are investigating the issue

    2. 7 Mart 2023 21:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 Mart 2023 21:20 UTCresolved

      This incident has been resolved.

    St Station connection issues

    Başlangıç 7 Mart 2023 18:44 UTC · 54m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and Automations
    1. 7 Mart 2023 18:44 UTCinvestigating

      There are issues with some St Station hubs in AP region. We are currently investigating the issue

    2. 7 Mart 2023 18:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 Mart 2023 19:38 UTCresolved

      This incident has been resolved.

    Hub devices degraded performance in EU

    Başlangıç 6 Mart 2023 13:44 UTC · 1h 35m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and Automations
    1. 6 Mart 2023 13:44 UTCinvestigating

      We are currently investigating this issue.

    2. 6 Mart 2023 14:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Mart 2023 15:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Mart 2023 15:19 UTCresolved

      This incident has been resolved.

    SmartThings Platform Degraded Performance

    Başlangıç 23 Şubat 2023 19:16 UTC · 54m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and AutomationsPlatform APIs
    1. 23 Şubat 2023 19:16 UTCinvestigating

      We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.

    2. 23 Şubat 2023 19:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Şubat 2023 20:10 UTCresolved

      This incident has been resolved.

    SmartThings Platform Degraded Performance

    Başlangıç 23 Şubat 2023 13:07 UTC · 1h 54m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and Automations
    1. 23 Şubat 2023 13:07 UTCinvestigating

      We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.

    2. 23 Şubat 2023 14:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 Şubat 2023 14:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 23 Şubat 2023 15:01 UTCresolved

      This incident has been resolved.

    SmartThings scenes not visible in Alexa and Google Home apps

    Başlangıç 22 Şubat 2023 06:42 UTC · 25m

    Pending
    1. 22 Şubat 2023 06:42 UTCinvestigating

      Users may be experiencing issues with Scenes in Alexa App and Google Home App. We are currently investigating and will provide more details as available. Started on 02/23/23 10:00 PM in UTC

    2. 22 Şubat 2023 06:56 UTCinvestigating

      Users may be experiencing issues with Scenes in Alexa app and Google Home App. Started on 02/23/23 10:00 PM in UTC

    3. 22 Şubat 2023 06:57 UTCidentified

      Identified - Recently created or deleted scenes may not be shown correctly in Alexa or Google Home apps. Also, users might have experienced errors when executing scenes through Alexa or Google Home. We are currently investigating and will provide more details as available.

    4. 22 Şubat 2023 07:07 UTCmonitoring

      The previously mentioned issues have been resolved. Users may continue to see issues with scene discoveries over the next 48 hours. Affected users can ask Alexa or Google to discover/sync their devices to resolve the issues.

    5. 22 Şubat 2023 07:08 UTCresolved

      This incident has been resolved.

    SmartThings Platform Degraded Feature - Linked Places - Asia Pacific Region

    Başlangıç 15 Şubat 2023 23:00 UTC · 0m

    Pending
    1. 16 Şubat 2023 15:53 UTCresolved

      The Asia Pacific region was impacted by an incident impacting Linked Places that began on Wednesday, 11pm UTC. Users in this region may have encountered issues loading Linked Places and using automations that incorporate Linked Places. As of Thursday, 3:39pm UTC this incident has been resolved.

    Issues with Hubs, Device Control and Automation Execution

    Başlangıç 15 Şubat 2023 00:14 UTC · 14h 40m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 15 Şubat 2023 00:14 UTCinvestigating

      Some users may be experiencing issues with device control and automation execution. Users may also receive hub offline notifications during this time. We are currently investigating and will provide more details as available.

    2. 15 Şubat 2023 00:51 UTCidentified

      Some users may be experiencing issues with device control and automation execution. Users may also receive inaccurate hub offline notifications during this time. We are currently investigating and will provide more details as available.

    3. 15 Şubat 2023 01:23 UTCmonitoring

      The previously mentioned issues have been resolved. Users with Z-Wave Switch devices may continue to see issues with device control or automation execution over the next 12 hours while a fix for this device type is released to all users. Affected users can restart their hubs to immediately resolve the issue if desired.

    4. 15 Şubat 2023 14:53 UTCresolved

      This incident has been resolved.

    Hub Driver release issues

    Başlangıç 14 Şubat 2023 23:56 UTC · 14h 58m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 14 Şubat 2023 23:56 UTCinvestigating

      We are currently investigating this issue.

    2. 15 Şubat 2023 00:18 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15 Şubat 2023 01:23 UTCmonitoring

      The previously mentioned issues have been resolved. Users with Z-Wave Switch devices may continue to see issues with device control or automation execution over the next 12 hours while a fix for this device type is released to all users. Affected users can restart their hubs to immediately resolve the issue if desired.

    4. 15 Şubat 2023 14:53 UTCresolved

      This incident has been resolved.

    Issues with Device Control via Voice Integrations and SmartApp Execution

    Başlangıç 7 Şubat 2023 19:56 UTC · 3h 22m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Mobile AppPlatform APIsMobile AppPlatform APIsMobile AppPlatform APIs
    1. 7 Şubat 2023 19:56 UTCidentified

      Some users may be experiencing delays or failures controlling devices through voice agents and executing Smartapp automations. The root cause has been identified and teams are working to stabilize the impacted platform features.

    2. 7 Şubat 2023 21:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 Şubat 2023 23:18 UTCresolved

      This incident has been resolved.

    Issues with listing Automations

    Başlangıç 19 Ocak 2023 16:11 UTC · 3h 13m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 19 Ocak 2023 16:11 UTCinvestigating

      Users are experiencing issues with listing automations. We are investigating

    2. 19 Ocak 2023 17:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 Ocak 2023 19:23 UTCresolved

      This incident has been resolved.

    Issues with Smart Locks SmartApp

    Başlangıç 17 Ocak 2023 19:27 UTC · 6h 49m

    IssuesKüçük çaplı olay
    1. 17 Ocak 2023 19:27 UTCinvestigating

      Users are experiencing issues with running and installing the Smart Locks SmartApp. We are investigating.

    2. 17 Ocak 2023 19:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 18 Ocak 2023 01:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 18 Ocak 2023 02:16 UTCresolved

      The incident has been resolved. It's now possible to reinstall the smart locks smart app