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    Scale Ai kesinti geçmişi

    50 Scale Ai incidents · Ağustos 2021 — official updates, affected components, duration and resolution details.

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    Degraded performance

    Başlangıç 6 Ocak 2025 19:34 UTC · 2h 37m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    APIPlatformWeb Application
    1. 6 Ocak 2025 19:34 UTCinvestigating

      We are currently investigating this issue.

    2. 6 Ocak 2025 19:40 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 Ocak 2025 22:11 UTCresolved

      This incident has been resolved.

    Site Outage

    Başlangıç 26 Nisan 2024 19:24 UTC · 36m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    APIPlatformWeb Application
    1. 26 Nisan 2024 19:24 UTCinvestigating

      We are currently investigating this issue.

    2. 26 Nisan 2024 20:01 UTCresolved

      This incident has been resolved.

    Nucleus Degraded Performance

    Başlangıç 19 Mart 2024 10:08 UTC · 3h 14m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Nucleus
    1. 19 Mart 2024 10:08 UTCinvestigating

      Nucleus and Data Engine is currently experiencing degraded performance. Pages and queries will take longer to respond than usual.

    2. 19 Mart 2024 12:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 Mart 2024 13:22 UTCresolved

      This incident has been resolved.

    Cloudflare Outage

    Başlangıç 15 Ocak 2024 19:54 UTC · 6h 19m

    OutageKritik olay
    Etkilenen bileşenler
    Commercial Web Application
    1. 15 Ocak 2024 19:54 UTCinvestigating

      We are currently investigating this issue.

    2. 15 Ocak 2024 19:55 UTCinvestigating

      Cloudflare has implemented a fix and seems to be resolving any certificate issues.

    3. 15 Ocak 2024 19:55 UTCinvestigating

      Confirmed that the issue has been resolved.

    4. 16 Ocak 2024 02:13 UTCresolved

      This incident has been resolved.

    Donovan Web Application Outage

    Başlangıç 20 Kasım 2023 19:59 UTC · 32m

    OutageKritik olay
    Etkilenen bileşenler
    Commercial Web Application
    1. 20 Kasım 2023 19:59 UTCinvestigating

      We are currently investigating an application issue. We will post updates shortly.

    2. 20 Kasım 2023 20:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 Kasım 2023 20:31 UTCresolved

      This incident has been resolved.

    Site Outage

    Başlangıç 23 Ekim 2023 19:29 UTC · 1h 9m

    Pending
    Etkilenen bileşenler
    APIDocument AISpellbookQuality AssurancePlatformWeb ApplicationNucleus
    1. 23 Ekim 2023 19:29 UTCinvestigating

      We are currently investigating an issue, some operations are experiencing high latency or are failing.

    2. 23 Ekim 2023 20:25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Ekim 2023 20:38 UTCresolved

      This incident has been resolved.

    Elevated Error Rate

    Başlangıç 18 Eylül 2023 18:35 UTC · 23h 15m

    OutageKritik olay
    Etkilenen bileşenler
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 18 Eylül 2023 18:35 UTCinvestigating

      We are currently investigating this issue.

    2. 18 Eylül 2023 19:09 UTCidentified

      We are seeing elevated error rates with our cloud provider. We are currently investigating the issue.

    3. 18 Eylül 2023 23:25 UTCidentified

      We are continuing to work on mitigating the issue. Our website is experiencing a technical issue with the hosting provider. Current ETA for resolution is ~2 hours, or around 6:30 PT.

    4. 19 Eylül 2023 00:30 UTCmonitoring

      A temporary fix has been implemented and we are monitoring the status of the platform

    5. 19 Eylül 2023 00:52 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 19 Eylül 2023 17:50 UTCresolved

      This incident has been resolved.

    Spellbook Application Error

    Başlangıç 16 Mayıs 2023 23:12 UTC · 1h 16m

    OutageKritik olay
    Etkilenen bileşenler
    Spellbook
    1. 16 Mayıs 2023 23:12 UTCidentified

      We have identified a platform issue impacting all Spellbook applications. Applications will not appear in the UI or be available over the API. We are deploying a fix for this issue.

    2. 16 Mayıs 2023 23:48 UTCidentified

      The fix for the deployment is in progress now.

    3. 17 Mayıs 2023 00:27 UTCresolved

      The Spellbook application is fully back up and operational.

    Catalog Forge Platform Unresponsive

    Başlangıç 28 Nisan 2023 14:26 UTC · 3h 14m

    OutageKritik olay
    Etkilenen bileşenler
    Catalog Forge
    1. 28 Nisan 2023 14:26 UTCinvestigating

      We are currently investigating this issue.

    2. 28 Nisan 2023 15:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 28 Nisan 2023 17:40 UTCresolved

      This incident has been resolved.

    ML Pod Startup Failures

    Başlangıç 30 Mart 2023 14:30 UTC · 0m

    Pending
    1. 30 Mart 2023 17:13 UTCresolved

      There was an outage with a service that manages the metadata for models from 7:06am PT to 7:50am PT. It prevented model services from starting up new pods. ML services that received security updates, deployed a new version, or attempted to scale up were impacted. There was an additional 8 to 12 minutes of service degradation after restoring the impacted ML services to catch up on missed requests.

    Site Outage

    Başlangıç 11 Mart 2023 10:58 UTC · 1h 36m

    OutageKritik olay
    Etkilenen bileşenler
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 11 Mart 2023 10:58 UTCinvestigating

      We are currently investigating this issue.

    2. 11 Mart 2023 12:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 Mart 2023 12:34 UTCresolved

      This incident has been resolved.

    Elevated latencies

    Başlangıç 3 Mart 2023 23:59 UTC · 1h 42m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    APICatalog ExplorerDocument AISpellbookQuality AssurancePlatformWeb ApplicationNucleusCatalog Forge
    1. 3 Mart 2023 23:59 UTCinvestigating

      We are currently investigating this issue.

    2. 4 Mart 2023 00:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 Mart 2023 01:41 UTCresolved

      This incident has been resolved.

    Elevated API Error Rates

    Başlangıç 3 Mart 2023 01:30 UTC · 1h 15m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 3 Mart 2023 02:19 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 3 Mart 2023 02:45 UTCresolved

      This incident has been resolved.

    Catalog Forge slow or unresponsive

    Başlangıç 27 Ocak 2023 19:31 UTC · 1h 26m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Catalog Forge
    1. 27 Ocak 2023 19:31 UTCinvestigating

      We are currently investigating this issue.

    2. 27 Ocak 2023 20:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 27 Ocak 2023 20:57 UTCresolved

      This incident has been resolved.

    ML Inference Failures

    Başlangıç 29 Aralık 2022 19:00 UTC · 0m

    Pending
    1. 29 Aralık 2022 21:03 UTCresolved

      Networking issue with ML infra.

    Degraded Site Performance

    Başlangıç 29 Aralık 2022 07:08 UTC · 17h 25m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    APIDocument AIPlatformWeb ApplicationNucleus
    1. 29 Aralık 2022 07:08 UTCinvestigating

      We are currently investigating this issue.

    2. 29 Aralık 2022 11:57 UTCidentified

      Many users may still be experiencing slow application loading times and less responsiveness. We have identified that our database has been experiencing internal issues and are continuing to work to resolve them. We have made efforts to mitigate the impact caused and have tuned our database to optimize for the current situation.

    3. 29 Aralık 2022 22:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 Aralık 2022 23:32 UTCresolved

      This incident has been resolved.

    Platform slow or unresponsive

    Başlangıç 1 Aralık 2022 08:42 UTC · 3h 45m

    OutageKritik olay
    Etkilenen bileşenler
    Platform
    1. 1 Aralık 2022 08:42 UTCinvestigating

      We are currently investigating this issue.

    2. 1 Aralık 2022 11:41 UTCinvestigating

      We are continuing to investigate this issue.

    3. 1 Aralık 2022 11:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 1 Aralık 2022 12:13 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 1 Aralık 2022 12:27 UTCresolved

      This incident has been resolved.

    Platform Slow or Unresponsive

    Başlangıç 27 Kasım 2022 13:24 UTC · 45m

    OutageKritik olay
    Etkilenen bileşenler
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 27 Kasım 2022 13:24 UTCinvestigating

      We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

    2. 27 Kasım 2022 14:09 UTCresolved

      This incident has been resolved.

    Platform slow or unresponsive

    Başlangıç 23 Kasım 2022 17:04 UTC · 1h 10m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 23 Kasım 2022 17:04 UTCinvestigating

      We are currently investigating this issue.

    2. 23 Kasım 2022 17:06 UTCinvestigating

      We are continuing to investigate this issue.

    3. 23 Kasım 2022 18:15 UTCresolved

      Incident has been resolved.

    Degraded performance

    Başlangıç 10 Kasım 2022 13:38 UTC · 5h 23m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 10 Kasım 2022 13:38 UTCinvestigating

      We are currently investigating an issue with our asynchronous jobs.

    2. 10 Kasım 2022 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 Kasım 2022 19:01 UTCresolved

      This incident has been resolved.