52 Shakepay incidents · Nisan 2025 — official updates, affected components, duration and resolution details.
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We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.
We are continuing to investigate this issue.
This incident has been resolved.
Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.
A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.
This incident has been resolved.
We are currently investigating this issue.
Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.
We are continuing to investigate this issue.
This incident has been resolved.
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.
Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.
Our service provider is still working on implementing a fix - Thank you for your patience
A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We have identified a query causing a large negative impact on platform responsiveness
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are seeing longer than usual delays for certain ETH/USDC cashins and cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware of an ongoing issue affecting card services. Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app. We are actively assessing the scope of the issue, determining the root cause, and working toward resolution. Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored. We're sorry for the inconvenience and appreciate your patience.
The root cause was traced to a third-party service, and remediation is currently in progress.
A fix has been implemented and we're monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.
This incident has been resolved.
We are currently investigating this issue.
Our banking partner started their maintenance a few minutes earlier than expected.
Our banking partner started their maintenance. Closing this event in favour of the scheduled and active E-Transfer Maintenance event.