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    Splashtop kesinti geçmişi

    50 Splashtop incidents · Ocak 2018 — official updates, affected components, duration and resolution details.

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    Unable to reach Splashtop Servers (EU stack)

    Başlangıç 15 Nisan 2026 08:01 UTC · 45m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Splashtop web console in EU (my.splashtop.eu)Splashtop remote desktop service (EU)
    1. 15 Nisan 2026 08:01 UTCinvestigating

      (EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 15 Nisan 2026 08:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 Nisan 2026 08:14 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 15 Nisan 2026 08:45 UTCresolved

      This incident has been resolved.

    (Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    Başlangıç 26 Şubat 2026 10:57 UTC · 55m

    OutageKritik olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)Splashtop web console (my.splashtop.com)Mirroring360 serviceSplashtop remote desktop service (EU)
    1. 26 Şubat 2026 10:57 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 Şubat 2026 11:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 Şubat 2026 11:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 Şubat 2026 11:51 UTCresolved

      This incident has been resolved.

    Unable to reach Splashtop Servers (Global stack)

    Başlangıç 5 Ocak 2026 07:02 UTC · 31m

    OutageKritik olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 5 Ocak 2026 07:02 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 Ocak 2026 07:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 Ocak 2026 07:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 Ocak 2026 07:33 UTCresolved

      This incident has been resolved.

    Intermittently unable to log in Splashtop app

    Başlangıç 26 Kasım 2025 01:42 UTC · 23m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)
    1. 26 Kasım 2025 01:42 UTCinvestigating

      Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 Kasım 2025 01:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 Kasım 2025 01:53 UTCinvestigating

      This incident has been resolved.

    4. 26 Kasım 2025 02:06 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers (Global stack)

    Başlangıç 23 Haziran 2025 00:19 UTC · 4h 23m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 23 Haziran 2025 00:19 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 23 Haziran 2025 03:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Haziran 2025 04:42 UTCresolved

      This incident has been resolved.

    Intermittent connectivity issue in Taiwan region

    Başlangıç 9 Ocak 2025 01:20 UTC · 32m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 9 Ocak 2025 01:20 UTCinvestigating

      We are currently investigating this issue.

    2. 9 Ocak 2025 01:20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 9 Ocak 2025 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 9 Ocak 2025 01:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 9 Ocak 2025 01:52 UTCresolved

      This incident has been resolved.

    Service interruption in Japan region

    Başlangıç 6 Ağustos 2024 02:54 UTC · 1h 17m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 6 Ağustos 2024 02:54 UTCinvestigating

      Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 6 Ağustos 2024 03:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Ağustos 2024 03:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Ağustos 2024 04:11 UTCresolved

      This incident has been resolved.

    Service interruption

    Başlangıç 5 Ağustos 2024 21:08 UTC · 4h 33m

    OutageKritik olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 5 Ağustos 2024 21:08 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 Ağustos 2024 21:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Ağustos 2024 01:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Ağustos 2024 01:41 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Başlangıç 28 Mayıs 2024 07:39 UTC · 2h 36m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)
    1. 28 Mayıs 2024 07:39 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 28 Mayıs 2024 08:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 Mayıs 2024 09:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 Mayıs 2024 10:15 UTCresolved

      This incident has been resolved.

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

    Başlangıç 24 Nisan 2024 20:44 UTC · 7h 59m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 24 Nisan 2024 20:44 UTCinvestigating

      We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

    2. 25 Nisan 2024 02:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 Nisan 2024 03:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Nisan 2024 04:43 UTCresolved

      This incident has been resolved.

    Intermittently unable to connect to relay server

    Başlangıç 8 Şubat 2024 03:45 UTC · 3h 36m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 8 Şubat 2024 03:45 UTCinvestigating

      We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

    2. 8 Şubat 2024 04:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Şubat 2024 07:21 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Başlangıç 16 Ocak 2024 09:09 UTC · 37m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 16 Ocak 2024 09:09 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 16 Ocak 2024 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 Ocak 2024 09:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 Ocak 2024 09:46 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers

    Başlangıç 4 Aralık 2023 13:24 UTC · 1h 26m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 4 Aralık 2023 13:24 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 4 Aralık 2023 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4 Aralık 2023 14:50 UTCresolved

      This incident has been resolved.

    London region experiencing intermittent connectivity issue

    Başlangıç 15 Kasım 2023 10:52 UTC · 2h 10m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 15 Kasım 2023 12:17 UTCinvestigating

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

    2. 15 Kasım 2023 12:28 UTCinvestigating

      System recovery is under way. We are monitoring the results.

    3. 15 Kasım 2023 13:00 UTCinvestigating

      This incident has been resolved.

    4. 15 Kasım 2023 13:02 UTCresolved

      This incident has been resolved.

    Our service is experiencing intermittent connectivity issue in US San Jose region

    Başlangıç 5 Kasım 2023 01:37 UTC · 40m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 5 Kasım 2023 01:37 UTCidentified

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

    2. 5 Kasım 2023 01:49 UTCmonitoring

      system recovery is under way. we are monitoring the results.

    3. 5 Kasım 2023 02:17 UTCresolved

      This incident has been resolved.

    Service interruption

    Başlangıç 30 Ekim 2023 18:32 UTC · 1h 43m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 30 Ekim 2023 18:32 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 Ekim 2023 18:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 Ekim 2023 19:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 Ekim 2023 20:16 UTCresolved

      Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

    Service interruption

    Başlangıç 30 Ekim 2023 13:54 UTC · 1h 36m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 30 Ekim 2023 13:54 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 Ekim 2023 13:54 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 Ekim 2023 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 30 Ekim 2023 15:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 30 Ekim 2023 15:30 UTCresolved

      This incident has been resolved.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Başlangıç 13 Ekim 2023 17:22 UTC · 3h 47m

    Pending
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 13 Ekim 2023 17:22 UTCinvestigating

      We are currently investigating this issue.

    2. 13 Ekim 2023 17:23 UTCinvestigating

      We are actively investigating the issue and sincerely appreciate your patience

    3. 13 Ekim 2023 19:21 UTCidentified

      Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

    4. 13 Ekim 2023 21:09 UTCresolved

      The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Başlangıç 28 Ağustos 2023 17:06 UTC · 6d 14h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 28 Ağustos 2023 17:06 UTCinvestigating

      Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

    2. 29 Ağustos 2023 17:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 Ağustos 2023 21:42 UTCinvestigating

      We are continuing to investigate this issue. We appreciate your patience!

    4. 31 Ağustos 2023 16:58 UTCidentified

      Issue identified and network recovery is under way.

    5. 1 Eylül 2023 19:18 UTCidentified

      We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

    6. 3 Eylül 2023 18:18 UTCidentified

      System maintenance have been completed for most regions and operations is returning to normal.

    7. 4 Eylül 2023 07:04 UTCmonitoring

      All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

    8. 4 Eylül 2023 07:20 UTCresolved

      This incident has been resolved.

    email notification issue

    Başlangıç 27 Temmuz 2023 17:10 UTC · 1h 13m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Splashtop remote desktop service (Global)
    1. 27 Temmuz 2023 17:10 UTCinvestigating

      We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

    2. 27 Temmuz 2023 17:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 Temmuz 2023 18:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 Temmuz 2023 18:23 UTCresolved

      This incident has been resolved.