Starrez kesinti geçmişi

1. 31 Ağustos 2026 23:11 UTCinvestigating

   Avustralya Güney Doğu'daki müşteriler şu anda bir hizmet kesintisi yaşıyor -Mühendisler konuyu yeniden tanımlamak için aktif olarak çalışıyorlar. - Gelecek güncelleme 60 dakika içinde veya olayların bir değişikliği tarafından garanti altına alındı. Herhangi bir rahatsızlık için özürler, StarRez Team

2. 31 Ağustos 2026 23:19 UTCidentified

   Sorun tespit edildi ve StarRez Mühendisleri konu için bir mitigation üzerinde aktif olarak çalışıyor. Sonraki güncelleme 60 dakika içinde bekleniyor veya olayların bir değişikliği tarafından garanti ediliyor. Herhangi bir rahatsızlık için özürler, StarRez Team

3. 31 Ağustos 2026 23:32 UTCidentified

   Bir düzeltme uygulandı ve bölgeye istikrar dönüşünü görüyoruz. StarRez Mühendisleri normal bir operasyona geri dönmek için yakından izleyeceğiz Sonraki güncelleme, olayların bir değişikliği tarafından garanti altına alındı. Herhangi bir rahatsızlık için özürler, StarRez Team

4. 31 Ağustos 2026 23:32 UTCmonitoring

   Bir düzeltme uygulandı ve bölgeye istikrar dönüşünü görüyoruz. StarRez Mühendisleri normal bir operasyona geri dönmek için yakından izleyeceğiz Sonraki güncelleme, olayların bir değişikliği tarafından garanti altına alındı. Herhangi bir rahatsızlık için özürler, StarRez Team

5. 1 Eylül 2026 00:18 UTCresolved

   Bu olay çözüldü.

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1. 27 Ağustos 2026 16:02 UTCinvestigating

   SFTP sunucu verilerini kullanarak THD müşterileri-03.datacenter.adirondacksolutions.com bir hizmet kesintisi yaşıyor. Mühendisler konuyu yeniden ifade etmeye aktif olarak çalışıyorlar. Sonraki güncelleme 60 dakika içinde veya olaylardaki değişikliklerle garanti edilir.

2. 27 Ağustos 2026 17:05 UTCinvestigating

   Mühendisler konuyu yeniden ifade etmeye aktif olarak çalışıyorlar. Sonraki güncelleme 60 dakika içinde bekleniyor veya olayların bir değişikliği tarafından garanti ediliyor.

3. 27 Ağustos 2026 17:52 UTCidentified

   Sorun tespit edildi ve mühendisler yeniden düzenlenmiştir. Sonraki güncelleme 60 dakika içinde veya olaylardaki değişikliklerle garanti edilir.

4. 27 Ağustos 2026 18:39 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

5. 27 Ağustos 2026 20:06 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 13 Ağustos 2026 14:17 UTCinvestigating

   We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it. Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send. Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally. Next update expected within 60 minutes, or as warranted by a change of events.

2. 13 Ağustos 2026 15:29 UTCinvestigating

   Our upstream provider is continuing to investigate the issue.

3. 13 Ağustos 2026 17:04 UTCidentified

   The issue impacting the upstream provider has been identified, and a solution is currently being implemented. Next update expected within 60 minutes, or as warranted by a change of events.

4. 13 Ağustos 2026 18:14 UTCidentified

   While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible. Next update expected within 60 minutes, or as warranted by a change of events.

5. 13 Ağustos 2026 19:43 UTCidentified

   While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are continuing to actively migrate affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible. Next update expected within 60 minutes, or as warranted by a change of events.

6. 13 Ağustos 2026 21:09 UTCidentified

   Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible. While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions. Our teams continue to actively monitor the environment and work to minimize customer impact.

7. 13 Ağustos 2026 22:34 UTCmonitoring

   Our upstream provider has restored services and we're now seeing the email backlog being processed. Engineers are currently reviewing to confirm email functionality is working as expected for impacted customers. Next update expected within 60 minutes, or as warranted by a change of events.

8. 13 Ağustos 2026 23:12 UTCmonitoring

   We are continuing to monitor for any further issues.

9. 14 Ağustos 2026 00:23 UTCresolved

   This incident has been resolved.

1. 13 Ağustos 2026 05:19 UTCinvestigating

   A subset of customers in Australia East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. 13 Ağustos 2026 05:23 UTCidentified

   The issue has been identified, and sites are coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. 13 Ağustos 2026 05:52 UTCidentified

   Our upstream vendor logs have confirmed hardware failure as the cause of our issue however outages are ongoing as hardware recovers. We have escalated the situation with our vendor. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

4. 13 Ağustos 2026 06:10 UTCmonitoring

   We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation -Next update eas warranted by a change of events. Apologies for any inconvenience, StarRez Team

5. 13 Ağustos 2026 06:30 UTCresolved

   This incident has been resolved.

1. 12 Ağustos 2026 03:57 UTCinvestigating

   THD customers on the ND & Baltimore servers are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. 12 Ağustos 2026 04:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Ağustos 2026 06:50 UTCresolved

   This incident has been resolved.

1. 11 Ağustos 2026 19:04 UTCinvestigating

   College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

2. 11 Ağustos 2026 19:20 UTCmonitoring

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor the situation.

3. 11 Ağustos 2026 20:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 Ağustos 2026 20:27 UTCresolved

   This incident has been resolved.

1. 23 Temmuz 2026 14:56 UTCinvestigating

   Batı ABD bölgesindeki müşteriler şu anda bir hizmet kesintisi yaşıyor - Mühendisler konuyu yeniden tanımlamak için aktif olarak çalışıyorlar. - 60 dakika içinde beklenen bir sonraki güncelleme ya da olayların bir değişikliği tarafından garanti edildi. Herhangi bir rahatsızlık için özürler, StarRez Team

2. 23 Temmuz 2026 15:52 UTCidentified

   Batı ABD bölgesinde tüm müşteriler için erişilebilirliği etkileyen bir yüksek servis sağlayıcı ile bir sorun tespit ettik. Konuyu sağlayıcıyla genişletip durumu aktif bir şekilde takip ettik. Ek güncellemeler daha fazla bilgi mevcut olduğu gibi paylaşılacaktır.

3. 23 Temmuz 2026 16:50 UTCidentified

   Upstream servis sağlayıcısı Batı ABD bölgesinde bir ağ altyapısı sorunu doğruladı. Durumu aktif olarak izliyoruz. Ek güncellemeler daha fazla bilgi mevcut olduğu gibi paylaşılacaktır.

4. 23 Temmuz 2026 18:07 UTCidentified

   Upstream servis sağlayıcısı Batı ABD bölgesinde bir ağ altyapısı sorunu doğruladı. Upstream sorunu henüz çözülmedi. Etkilenen müşteriler için kullanılabilirliği geri yüklemek için felaket kurtarma prosedürlerini aktif olarak takip ediyoruz. Herhangi bir rahatsızlık için özürler, StarRez Team

5. 23 Temmuz 2026 18:52 UTCmonitoring

   Upstream hizmeti sağlayıcısı, Batı Birleşik Devletleri bölgesinde ağ altyapısı sorunu için yeniden bir düzeltme uyguladı. Müşteri site işlevselliği, düzeltmenin yapıldığı gibi restore edilmeye başlayacaktır. Durumu aktif olarak izliyoruz. Ek güncellemeler daha fazla bilgi mevcut olduğu gibi paylaşılacaktır.

6. 23 Temmuz 2026 20:48 UTCresolved

   Bu olay çözüldü.

7. 31 Temmuz 2026 13:22 UTCpostmortem

   **Overview** 23 Temmuz 2026'da StarRez Cloud müşterileri Batı ABD bölgesinde etkileyen bir hizmet kesintisi yaşadı. StarRez Cloud uygulamaları etkilenen müşteriler için yaklaşık 14:44 UTC'de yayınlanmadı. Tüm etkilenen müşteri siteleri 23 Temmuz 2026'da 19:24 UTC tarafından tam bir operasyona restore edildi. **Root Cause** Bu kesinti, bir üst düzey servis sağlayıcı tarafından tetiklenen bir bölge çapında ağ kesintisine neden oldu. Değişim etkilenen müşteri ortamları, ağ sorunlarını çözmeye çalışırken bir dizi saat boyunca geçici olarak kullanılamadı. **Resolution** StarRez mühendisleri konuyu derhal tespit etti ve kesintinin kapsamını doğrulamak ve üst düzey destek vakalarını yüksek seviyeli sağlayıcıyla yükseltmek için derhal harekete geçti. Outstream sağlayıcısı ile kesintiyi onaylamadan sonra, mühendislerimiz bir komşu bulut bölgesinde online olarak müşteri sitelerini geri getirmek için bir felaket kurtarma planı yürütmeye başladı. Upstream sağlayıcısı temel ağ sorunlarını çözdükten sonra, tüm müşteri siteleri Batı ABD'deki yapısal bulut bölgesine restore edildi ve 19:24 UTC tarafından tamamen operasyonel olarak onaylandı. **Next Steps ** StarRez bölgesel altyapı sağlığını izlemeye devam edecek ve gelecekteki herhangi bir kesintinin etkisini en aza indirmek için üst düzey sağlayıcıları koordine edecektir.

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1. 26 Haziran 2026 05:53 UTCinvestigating

   Orta ABD bölgesindeki müşteriler şu anda bir hizmet kesintisi geçiriyor -Mühendisler konuyu yeniden tanımlamak için aktif olarak çalışıyorlar. - Gelecek güncelleme 60 dakika içinde veya olayların bir değişikliği tarafından garanti altına alındı. Herhangi bir rahatsızlık için özürler, StarRez Team

2. 26 Haziran 2026 06:01 UTCidentified

   Sorun tespit edildi ve mühendisler online siteleri geri getirmek için yeniden düzenlenmiştir. -Mühendisler konuyu yeniden tanımlamak için aktif olarak çalışıyorlar. - Gelecek güncelleme 60 dakika içinde veya olayların bir değişikliği tarafından garanti altına alındı. Herhangi bir rahatsızlık için özürler, StarRez Team

3. 26 Haziran 2026 06:10 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 26 Haziran 2026 06:10 UTCmonitoring

   Daha fazla sorun için izlemeye devam ediyoruz.

5. 26 Haziran 2026 06:13 UTCresolved

   Bu olay çözüldü.

6. 30 Haziran 2026 01:51 UTCpostmortem

   **Overview** 26 Haziran 2026'da StarRez Cloud müşterileri Orta ABD bölgesinde etkileyen bir hizmet kesintisi yaşadı. StarRez Cloud uygulamaları etkilenen müşteriler için yaklaşık 05:47 UTC'de mevcut değildi. Tüm etkilenen müşteri siteleri, 26 Haziran 2026'da 06:06 UTC tarafından tam operasyona restore edildi. **Root Cause** Bu kesinti, Orta ABD bölgesinde StarRez Cloud'u destekleyen altyapıya uygulanan bir yapılandırma değişikliğine neden oldu. Değişim, etkilenen müşteri ortamlarının altyapı stabil olduğunda geçici olarak kullanılamaz hale gelmesine neden oldu. **Resolution** StarRez mühendisleri sorunu hemen tanımladı ve etkilenen altyapıyı sağlıklı bir duruma geri yüklemek için hemen harekete geçti. Orta ABD bölgesindeki tüm müşteri siteleri 06:06 UTC tarafından tamamen ameliyat edildi, kesinti başladıktan yaklaşık 19 dakika sonra. **Next Steps ** StarRez, gelecekte bu konunun yeniden tanımlanmasını engellemek için bulut kaynaklarına ilişkin daha fazla bekçi uyguluyor.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 12 Haziran 2026 21:26 UTCinvestigating

   College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

2. 12 Haziran 2026 22:01 UTCmonitoring

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor the situation.

3. 13 Haziran 2026 00:14 UTCresolved

   This incident has been resolved.

1. 11 Haziran 2026 02:45 UTCinvestigating

   Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product. The features impacted are: - Write with AI - Rez 360 Intelligence - Summaries - Parcels AI scanning ( - Program Agent Beta - Rez 360 Intelligence : Ask Ai beta All other functionality within the StarRez product is not impacted at this time. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. 11 Haziran 2026 02:59 UTCidentified

   The issue has been acknowledged and identified with our upstream vendor who is actively working to restore services. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. 11 Haziran 2026 04:07 UTCidentified

   We are seeing small improvements in completion rates however errors are still occurring, and we expect timeouts and prolonged response delays whilst this incident is ongoing. Our upstream vendor is continuing they're efforts to mitigate and resolve this situation. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

4. 11 Haziran 2026 04:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 11 Haziran 2026 06:03 UTCresolved

   This incident has been resolved.

1. 11 Mayıs 2026 15:56 UTCinvestigating

   We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

2. 11 Mayıs 2026 16:55 UTCidentified

   We’ve identified an issue with an upstream service provider that is impacting availability for a number of clients. We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

3. 11 Mayıs 2026 18:05 UTCidentified

   The upstream service provider has confirmed an issue and are in the process of resolving this for our West Central US region. Further updates will be shared as more information becomes available.

4. 11 Mayıs 2026 22:15 UTCidentified

   The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

5. 11 Mayıs 2026 22:23 UTCidentified

   The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. Customers are starting to come online as this process completes. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

6. 11 Mayıs 2026 23:37 UTCidentified

   The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

7. 12 Mayıs 2026 00:58 UTCidentified

   The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. The upstream provider has identified the root cause and are working on a fix for the issue. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

8. 12 Mayıs 2026 01:46 UTCmonitoring

   The upstream provider has completed the fix and we are seeing recovery across all impacted sites. StarRez Engineers are continuing to monitor the situation. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

9. 12 Mayıs 2026 03:03 UTCresolved

   The issue with the upstream service provider has been resolved. All sites are restored to full function. Sites that had to undergo Disaster Recovery steps will have these finalized and restored to normal during the relevant maintenance windows for those sites. Apologies for the inconvenience StarRez

10. 19 Haziran 2026 00:56 UTCpostmortem

    ## StarRez Root Cause Analysis ### Overview On 11 May 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the West Central US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 15:56 UTC. All affected customer sites were restored to full operation by 03:03 UTC on 12 May 2026. ### Root Cause The disruption was caused by hardware failures at our upstream service provider's West Central US datacenter. The failures caused the database services underpinning StarRez Cloud applications in that region to become unavailable, taking a number of customer sites offline. ### Resolution Once confirmed as an upstream infrastructure failure, StarRez engineers initiated disaster recovery for the affected region, restoring affected customer environments in an alternate region. Affected sites were progressively restored beginning at approximately 22:23 UTC, with all sites confirmed fully operational by 03:03 UTC on 12 May 2026. Customers recovered via disaster recovery were moved back to the West Central US region during their scheduled maintenance windows later the same day. ### Next Steps StarRez will continue monitoring regional infrastructure health and coordinate with upstream providers to minimize the impact of any future disruptions.

1. 8 Mayıs 2026 08:37 UTCinvestigating

   Customers in the East US region are currently experiencing intermittent service disruption. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. 8 Mayıs 2026 09:12 UTCidentified

   The issue has been identified, and engineers are currently working to resolve this issue. Customers will continue experiencing intermittent outages whilst the work continues. Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. 8 Mayıs 2026 09:59 UTCmonitoring

   The underlying issue has been mitigated, and customer sites are now coming back online and remaining stable. -Next update expected within 60 minutes, or as warranted by a change of events.

4. 8 Mayıs 2026 10:14 UTCmonitoring

   All sites are now back online and stable. We will continue to monitor before resolving. -Next update as warranted by a change of events.

5. 8 Mayıs 2026 11:41 UTCresolved

   This incident has been resolved.

1. 1 Mayıs 2026 14:29 UTCinvestigating

   We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

2. 1 Mayıs 2026 14:50 UTCidentified

   The team has identified the issue and has implemented a mitigation, with affected sites returning to service. We will continue to provide updates as we have them, or within the next 60 minutes.

3. 1 Mayıs 2026 15:47 UTCmonitoring

   The team has applied a mitigation, and all affected sites are in full service. We are continuing to monitor. Next update as soon as we have it, or within the next 60 minutes.

4. 1 Mayıs 2026 16:42 UTCresolved

   This incident has been resolved.

1. 28 Nisan 2026 11:54 UTCmonitoring

   There was a temporary disruption affecting access to the THD VPN tunnel. Services have since been fully restored, and we are continuing to monitor the situation closely.

2. 28 Nisan 2026 12:58 UTCresolved

   This incident has been resolved.

1. 10 Mart 2026 10:20 UTCinvestigating

   THD customers on the Newport server might experience a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. 10 Mart 2026 11:32 UTCmonitoring

   Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

3. 10 Mart 2026 12:59 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 Mart 2026 14:02 UTCresolved

   This incident has been resolved.

1. 4 Mart 2026 23:12 UTCinvestigating

   We are investigating service degradation for Cloud Payments in the US Region. Engineers are working on mitigating the issue. Next Update in 60 minutes or sooner if we have more information.

2. 4 Mart 2026 23:22 UTCidentified

   Engineers have applied a mitigation to address the issue and are continuing to review the situation. Next update in 60 minutes or sooner if we have more information.

3. 4 Mart 2026 23:42 UTCmonitoring

   Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

4. 5 Mart 2026 01:36 UTCresolved

   This incident has been resolved

1. 4 Mart 2026 15:59 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) authentication. Users may experience difficulties logging in via SSO. - Engineers are actively working to remediate the issue.  - Next update expected within 60 minutes, or as warranted by a change of events.

2. 4 Mart 2026 16:02 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 Mart 2026 16:13 UTCmonitoring

   Engineers have remediated the issue. We will continue to monitor and will close this incident out once stability has been confirmed.

4. 4 Mart 2026 18:34 UTCresolved

   This incident has been resolved.

5. 31 Mart 2026 01:15 UTCpostmortem

   **Overview** On 5 March 2026, following the enablement of Cloudflare for all customers, THD experienced a service disruption that resulted in an authentication loop during Single Sign-On \(SSO\). **Root Cause** The SSO Service Provider configuration did not correctly handle session validation when operating behind the Cloudflare proxy, resulting in authentication sessions being invalidated and causing a login loop. **Resolution** The issue was initially mitigated by reverting the Cloudflare change, restoring normal SSO functionality. Configuration updates were then made to the SSO Service Provider to ensure compatibility with proxied traffic, after which Cloudflare was incrementally re-enabled.

1. 22 Ocak 2026 23:25 UTCinvestigating

   We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes. This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails. We are monitoring the situation closely and will provide updates as more information becomes available. Further details are available via Microsoft’s status page: https://status.cloud.microsoft/ Apologies for any inconvenience caused, StarRez Team

2. 22 Ocak 2026 23:26 UTCmonitoring

   We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes. This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails. We are monitoring the situation closely and will provide updates as more information becomes available. Further details are available via Microsoft’s status page: https://status.cloud.microsoft/ Apologies for any inconvenience caused, StarRez Team

3. 23 Ocak 2026 06:00 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 23 Ocak 2026 08:22 UTCresolved

   This incident has been resolved.

1. 5 Aralık 2025 09:18 UTCinvestigating

   We are investigating an issue affecting all regions. Next Update in 60 minutes or sooner if we have more information.

2. 5 Aralık 2025 09:42 UTCidentified

   We are aware of an issue affecting access to StarRez Cloud as a result of a global outage of an upstream provider. We are assessing the impact and escalating with the provider as required

3. 5 Aralık 2025 10:30 UTCmonitoring

   The upstream provider has resolved the issue, with all customer workloads back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed.

4. 5 Aralık 2025 11:34 UTCresolved

   This incident has been resolved

1. 25 Kasım 2025 05:24 UTCinvestigating

   A subset of customers in the WestUS2 region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. 25 Kasım 2025 05:31 UTCidentified

   The issue has been identified. Services are now coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. 25 Kasım 2025 05:37 UTCmonitoring

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed. Apologies for any inconvenience, StarRez Team

4. 25 Kasım 2025 10:03 UTCresolved

   This incident has been resolved.