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CSV export requests are not generating or sending export emails to merchants. We are working to identify the root cause and implement a fix as soon as possible. Further updates will be provided once we have more information.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently migrating subscriptions to a new infrastructure. During this maintenance window, some functionality may have been temporarily disabled. The following functionality is temporarily restricted in both the Admin API and Private API: Subscription survey updates Bundle item and preference updates Subscription quantity updates Subscription add-on management Checkout functionality remains fully operational, and customers can continue placing new orders without interruption. Our team is actively monitoring the migration process and will provide updates as progress is made.

We are continuing to investigate this issue.

This incident has been resolved.

We're currently investigating the intermittent problems with the preview servers on the Agentic Builder. Live builds are not affected. We're sorry for the inconvenience.

We've identified the issue, working on the fix.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

Fix was implemented, we're continuing to monitor the situation. Preview servers have been restored. Please contact support team for any questions or if you're still having problems. Apologies for the hiccup.

The Agentic Builder is currently experiencing problems with previews being loaded for a smaller subset of customers. We apologize if your build is currently affected (and you're not able to see the preview). We're working on a solution. Published sites are not affected.

We deployed the fix, preview servers are working again. We're currently monitoring the situation. Please report any potential problems to the support team.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are investigating reports of users being unable to access the AI Builder. Our engineering team is currently investigating the root cause and will update you shortly.

The issue affecting access to the AI Builder has been resolved. Users should now be able to access and use the builder normally. We apologize for the disruption and appreciate your patience while our team worked on restoring the service.

We recently rolled out a major upgrade to the AI Builder, and this issue appeared following that update. The issue has been identified, and our team is actively working on implementing a fix.

A fix has been put in place and the builder should be operating as normal. IMPORTANT: if you do experience the same issue as before, please create a new chat to overcome this. Apologies for the inconvenience, the upgrade is a big step for us and will make everything much smoother and more reliable. If you experience any issues please report them to us so we can resolve them quickly for you. Thank you! - Subbly's Engineering Team

We are continuing to monitor for any further issues.

Considering there have been no more reports of this issue, we're marking it as resolved. Apologies again for the inconvenience.

We are currently experiencing an issue where the AI Builder preview may appear offline or fail to load. Our team is aware of the issue and actively working on identifying the cause and resolving it as quickly as possible. We’ll share an update as soon as we have more information.

The issue with the AI Builder preview not loading has now been resolved. Everything should be functioning as expected.

We’re currently investigating an issue where the AI Builder may not open or load as expected for some users. Our team is actively looking into this and working on identifying the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

The issue with the AI Builder not loading has been fully resolved. Everything should now be working as expected. Thank you for your patience.

We're currently experiencing issues accessing the legacy builder. More information to follow. Sites and builds are intact and publicly accessible, access to the builder editor is currently degraded and inaccessible.

Problem with the hosting provider has been diagnosed. We're working on implementing the temporary solution.

Access to the legacy builder has been restored. Thanks for your patience and apologies for any inconvenience.

We're currently having problems with 3rd party hosting we're using to host projects made on the legacy website builder. Problem has been diagnosed and the hosting partners are actively working on resolving this. As a result of this, access to the legacy builder is revoked, but the sites are fully operational. We apologize for the inconvenience.

Root cause of the issue has been identified, we're waiting for the hosting partners to resolve for it. There's no ETA communicated at this point, we'll update once we have ETA for this to be resolved.

A fix has been deployed, we're still monitoring the problem. Website builder is accessible now.

Problem was resolved. Everything is fully operational again. Sorry for the downtime.

We are currently experiencing an outage related to our API which is affecting the checkout functionality and some website builder pages. The engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information is available and once the issue has been resolved.

We've identified and deployed the hotfix for the problem. Checkouts are partially operational at the moment. We're continuing to monitor.

The issue has been resolved and all services are operating normally. Thank you for your patience while we investigated and fixed the problem.

Checkouts are temporarily unavailable due to an unexpected issue during the recent deployment.

Checkouts are live again. Apologies for the downtime.

We are currently investigating an issue affecting the Agent Builder Chat. Users may experience problems loading or interacting with the chat interface. Our engineering team is actively working on identifying and resolving the problem. We will provide updates as soon as more information becomes available.

We have identified the root cause of the issue affecting the Agent Builder Chat. A fix has been implemented and is currently being prepared for deployment. We expect the update to be released shortly. Thank you for your patience while we work to fully resolve this.

The issue affecting the Agent Builder Chat has been resolved. A fix has been successfully deployed, and the service is now operating normally. Thank you for your patience and understanding.

We are investigating API synchronization issues affecting AI site builds. Impact includes unavailable checkouts, missing product metadata/bundles, and related logic failures.

Problem with the API identified. Working on a fix.

Fix was deployed, system is fully operational.

We are currently experiencing intermittent instability across the Subbly platform. The root cause is an ongoing Cloudflare outage affecting global traffic routing. Cloudflare is still actively working on resolving the issue, and because our infrastructure relies on their network, Subbly services may continue to fluctuate. Our engineering team is continuously monitoring the situation and will provide updates as soon as there are changes in Cloudflare’s status.

The issue has been identified and a fix is being implemented.

This issue appears to have resolved, however Cloudflare haven't marked it as resolved on their end so we recommend monitoring their status page if you experience further issues: https://www.cloudflarestatus.com/ We apologise for any inconvenience.

We are currently experiencing a service disruption affecting multiple parts of the Subbly platform. The outage is caused by a widespread Cloudflare issue impacting connectivity and availability across multiple services globally. Because our infrastructure relies on Cloudflare for routing and security, this external incident is directly affecting Subbly’s uptime.

This incident has been resolved.

We’re currently seeing a delay in background processing, which may affect email deliverability, renewals, and how credit balances appear in your AI website builder.

This incident has been resolved.

Around 25% of sessions may currently be slow or temporarily unreachable due to ongoing maintenance on our third-party supplier’s side. We’re in contact with them and awaiting further updates

This incident has been resolved. Thank you for your patience and understanding!

We are currently experiencing issues with the Legacy Website Builder not loading images properly. We’re investigating the root cause and will provide an update shortly. Sorry for the inconvenience and thank you for your patience.

This incident has been resolved.

We’re currently investigating an issue affecting the Legacy Builder platform that is preventing customers from accessing the builder. All published websites remain live and fully operational. Updates will be provided as soon as more information becomes available.

After extensive testing and looking in the wrong places, after some reports came in about other strange behaviors, we realized that the issue was related to our security layer being too aggressive and blocking requests to our API. Security is a high priority for us, but so is reliability so it's unfortunate that we accidentally traded one off for the other in this instance. We have now since resolved this and we apologize for any inconveniences caused.