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Switchco kesinti geçmişi

50 Switchco incidents · Mart 2025 — official updates, affected components, duration and resolution details.

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Some customers in the US and Canada may be experience issues with delays in message delivery

Başlangıç 11 Haziran 2026 20:55 UTC 2h 47m

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Carrier Networks: Messaging

11 Haziran 2026 20:55 UTCinvestigating
We are currently investigating this issue.
11 Haziran 2026 21:01 UTCidentified
The issue has been identified and a fix is being implemented.
11 Haziran 2026 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 Haziran 2026 23:42 UTCresolved
This incident has been resolved.

Some customers in the US and Canada may be experiencing issues with MMS messaging

Başlangıç 9 Haziran 2026 16:34 UTC 40m

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Messaging

9 Haziran 2026 16:34 UTCinvestigating
We are currently investigating this issue.
9 Haziran 2026 17:03 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9 Haziran 2026 17:14 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving inbound SMS messages

Başlangıç 8 Haziran 2026 22:43 UTC 3h 10m

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Messaging

8 Haziran 2026 22:43 UTCinvestigating
We are currently investigating the issue.
9 Haziran 2026 01:02 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9 Haziran 2026 01:53 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR

Başlangıç 20 Mayıs 2026 18:58 UTC 5h 29m

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Omnichannel

20 Mayıs 2026 19:36 UTCinvestigating
We are continuing to investigate this issue.
20 Mayıs 2026 22:18 UTCinvestigating
We are currently investigating this issue.
20 Mayıs 2026 23:33 UTCidentified
The issue has been identified and a fix is being implemented.
20 Mayıs 2026 23:55 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 Mayıs 2026 00:26 UTCresolved
This incident has been resolved.

Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in

Başlangıç 4 Mayıs 2026 15:11 UTC 3h 6m

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Integrations

4 Mayıs 2026 15:11 UTCinvestigating
We are currently investigating this issue.
4 Mayıs 2026 15:19 UTCidentified
The issue has been identified and a fix is being implemented.
4 Mayıs 2026 17:29 UTCidentified
We are continuing to work on a fix for this issue.
4 Mayıs 2026 17:39 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4 Mayıs 2026 18:17 UTCresolved
This incident has been resolved.

We are investigating potential issues with calling

Başlangıç 8 Nisan 2026 19:17 UTC 2h 1m

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Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

8 Nisan 2026 19:17 UTCinvestigating
We are currently investigating this issue.
8 Nisan 2026 19:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8 Nisan 2026 21:18 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues making or receiving calls.

Başlangıç 10 Mart 2026 15:47 UTC 2d 6h

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MessagingApplicationAnalyticsTelephony Infrastructure: Outbound CallsOmnichannel

10 Mart 2026 15:47 UTCinvestigating
We are investigating a potential outage for some customers.
10 Mart 2026 17:29 UTCinvestigating
We are continuing to investigate this issue.
10 Mart 2026 17:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12 Mart 2026 22:11 UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

Başlangıç 13 Şubat 2026 16:39 UTC 52m

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Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

13 Şubat 2026 16:39 UTCinvestigating
We are currently investigating this issue.
13 Şubat 2026 16:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13 Şubat 2026 17:31 UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

Başlangıç 12 Şubat 2026 14:47 UTC 1h 4m

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Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

12 Şubat 2026 14:47 UTCinvestigating
We are currently investigating this issue.
12 Şubat 2026 14:56 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12 Şubat 2026 15:52 UTCresolved
This incident has been resolved.

Some customers may be experiencing delays in platform functions

Başlangıç 13 Ocak 2026 17:37 UTC 3h 2m

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Telephony Infrastructure: Inbound CallsAPI PlatformMessagingGoogle Cloud PlatformApplicationContact CenterOmnichannel

13 Ocak 2026 17:37 UTCinvestigating
Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.
13 Ocak 2026 17:52 UTCidentified
The issue has been identified and a fix is being implemented.
13 Ocak 2026 17:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13 Ocak 2026 20:38 UTCresolved
This incident has been resolved.

Accessing www.dialpad.com shows an error

Başlangıç 18 Kasım 2025 13:41 UTC 4h 22m

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Website

18 Kasım 2025 13:41 UTCidentified
The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.
18 Kasım 2025 14:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 Kasım 2025 18:03 UTCresolved
The service is fully recovered.

Multiple analytics features are experiencing issues with loading

Başlangıç 30 Eylül 2025 19:28 UTC 1h 58m

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Analytics

30 Eylül 2025 19:28 UTCinvestigating
We are currently investigating this issue.
30 Eylül 2025 19:29 UTCinvestigating
We are continuing to investigate this issue.
30 Eylül 2025 20:33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30 Eylül 2025 21:27 UTCresolved
This incident has been resolved.

Some customers may be experiencing intermittent issues with connecting calls

Başlangıç 6 Ağustos 2025 21:42 UTC 1h 28m

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Google Cloud Platform

6 Ağustos 2025 21:42 UTCidentified
The issue has been identified and a fix is being implemented.
6 Ağustos 2025 23:10 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR routing

Başlangıç 10 Temmuz 2025 16:30 UTC 0m

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22 Temmuz 2025 02:05 UTCresolved
We are currently investigating this issue.

Some customers may be experiencing issues with IVR routing

Başlangıç 7 Temmuz 2025 15:00 UTC 0m

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22 Temmuz 2025 02:07 UTCresolved
We are currently investigating this issue.

Customers may be experiencing issues with workforce management

Başlangıç 2 Temmuz 2025 16:56 UTC 45m

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Workforce Management

2 Temmuz 2025 16:56 UTCinvestigating
We are currently investigating this issue.
2 Temmuz 2025 16:56 UTCinvestigating
We are continuing to investigate this issue.
2 Temmuz 2025 17:01 UTCidentified
The issue has been identified and a fix is being implemented.
2 Temmuz 2025 17:16 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2 Temmuz 2025 17:41 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with contact centers

Başlangıç 2 Temmuz 2025 15:39 UTC 2h 17m

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Contact Center

2 Temmuz 2025 15:39 UTCinvestigating
We are currently investigating this issue.
2 Temmuz 2025 15:45 UTCinvestigating
We are continuing to investigate this issue.
2 Temmuz 2025 16:09 UTCidentified
The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
2 Temmuz 2025 16:33 UTCmonitoring
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
2 Temmuz 2025 16:54 UTCmonitoring
Our mitigation has completed and operator status has recovered. We will continue to monitor.
2 Temmuz 2025 17:56 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with calling

Başlangıç 1 Temmuz 2025 16:43 UTC 6h 54m

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Telephony Infrastructure: Inbound CallsMeetingsTelephony Infrastructure: Outbound Calls

1 Temmuz 2025 16:43 UTCinvestigating
We are currently investigating this issue.
1 Temmuz 2025 16:43 UTCinvestigating
The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.
1 Temmuz 2025 17:53 UTCinvestigating
We have not seen recurrence of the issue, but are continuing to investigate the root cause.
1 Temmuz 2025 18:40 UTCmonitoring
We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.
1 Temmuz 2025 23:37 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with Dialpad Ai

Başlangıç 30 Haziran 2025 18:16 UTC 3h 32m

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Dialpad Ai

30 Haziran 2025 18:16 UTCinvestigating
We are currently investigating this issue.
30 Haziran 2025 18:22 UTCidentified
The issue has been identified and a fix is being implemented.
30 Haziran 2025 21:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30 Haziran 2025 21:49 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving text messages

Başlangıç 26 Haziran 2025 20:51 UTC 47m

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Carrier Networks: Messaging

26 Haziran 2025 20:51 UTCinvestigating
We are currently investigating this issue.
26 Haziran 2025 20:56 UTCinvestigating
We are continuing to investigate this issue.
26 Haziran 2025 21:21 UTCmonitoring
We believe the issue occurred earlier in the day with a certain numbers and was resolved by 18:00 UTC. We are continuing to investigate the underlying cause with our carrier partner.
26 Haziran 2025 21:37 UTCresolved
This incident has been resolved.

Switchco kesinti geçmişi | Uptimus