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    51 Sync incidents · Mart 2021 — official updates, affected components, duration and resolution details.

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    Elevated Upload and Download Errors

    Başlangıç 9 Eylül 2026 03:43 UTC · 7h 33m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks
    1. 9 Eylül 2026 03:43 UTCinvestigating

      Daha yüksek bir yükleme ve indirme hataları yaşıyoruz ve şu anda konuya bakıyoruz.

    2. 9 Eylül 2026 05:31 UTCinvestigating

      Konuyu araştırmaya devam ediyoruz.

    3. 9 Eylül 2026 08:21 UTCidentified

      Sorun tespit edildi ve bir düzeltme uygulanır.

    4. 9 Eylül 2026 10:21 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    5. 9 Eylül 2026 11:17 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Elevated API Errors

    Başlangıç 3 Temmuz 2026 04:15 UTC · 12h 10m

    Pending
    Etkilenen bileşenler
    iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks
    1. 3 Temmuz 2026 04:15 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

    2. 3 Temmuz 2026 04:51 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 3 Temmuz 2026 16:25 UTCresolved

      This incident has been resolved.

    Login and upload issues affecting a subset of Sync users

    Başlangıç 27 Mayıs 2026 17:03 UTC · 8m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Control Panel
    1. 27 Mayıs 2026 17:03 UTCinvestigating

      We are currently investigating an issue affecting login and uploads in the Sync web panel.

    2. 27 Mayıs 2026 17:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 Mayıs 2026 17:11 UTCresolved

      This incident has been resolved.

    Elevated Errors when previewing an Excel Document

    Başlangıç 25 Mayıs 2026 14:32 UTC · 2h 45m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Control Panel
    1. 25 Mayıs 2026 14:32 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 25 Mayıs 2026 14:52 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 Mayıs 2026 16:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Mayıs 2026 17:17 UTCresolved

      This incident has been resolved.

    Emergency Upstream Maintenance

    Başlangıç 5 Mayıs 2026 17:14 UTC · 3h 56m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks
    1. 5 Mayıs 2026 17:14 UTCmonitoring

      One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

    2. 5 Mayıs 2026 21:10 UTCresolved

      This incident has been resolved.

    Errors when previewing MS Documents in the Control Panel

    Başlangıç 1 Mayıs 2026 18:51 UTC · 6h 33m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Control Panel
    1. 1 Mayıs 2026 18:51 UTCidentified

      We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

    2. 1 Mayıs 2026 21:59 UTCmonitoring

      A temporary fix has been implemented. We are currently monitoring the issue.

    3. 2 Mayıs 2026 01:24 UTCresolved

      This incident has been resolved.

    Login issues affecting mobile apps

    Başlangıç 6 Mart 2026 12:56 UTC · 2h 7m

    Pending
    Etkilenen bileşenler
    iOS Mobile ClientAndroid Mobile Client
    1. 6 Mart 2026 12:56 UTCinvestigating

      We are currently investigating a login issue affecting the iOS and Android mobile apps

    2. 6 Mart 2026 15:02 UTCresolved

      This incident has been resolved.

    Login issues affecting the Sync mobile apps

    Başlangıç 21 Aralık 2025 19:56 UTC · 1d 11h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    iOS Mobile ClientWindows DesktopMac DesktopAndroid Mobile Client
    1. 21 Aralık 2025 19:56 UTCinvestigating

      We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

    2. 22 Aralık 2025 03:23 UTCinvestigating

      We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

    3. 22 Aralık 2025 14:59 UTCinvestigating

      We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

    4. 22 Aralık 2025 15:37 UTCinvestigating

      We are continuing to investigate this issue.

    5. 23 Aralık 2025 07:21 UTCresolved

      A new release is now available for the mobile apps that have resolved the issue.

    THIS IS A DRILL

    Başlangıç 2 Aralık 2025 15:04 UTC · 2m

    Pending
    Etkilenen bileşenler
    Control Panel
    1. 2 Aralık 2025 15:04 UTCinvestigating

      THIS IS A DRILL: We are investigating the issue.

    2. 2 Aralık 2025 15:04 UTCidentified

      THIS IS A DRILL: We have identified the issue.

    3. 2 Aralık 2025 15:05 UTCidentified

      THIS IS A DRILL: We are monitoring the issue.

    4. 2 Aralık 2025 15:06 UTCmonitoring

      THIS IS A DRILL: We are monitoring the issue.

    5. 2 Aralık 2025 15:06 UTCresolved

      THIS IS A DRILL: This issue is resolved.

    Elevated Errors Accessing the Control Panel and Web Site

    Başlangıç 18 Kasım 2025 13:32 UTC · 2h 46m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Control PanelPublic Website (sync.com)
    1. 18 Kasım 2025 13:32 UTCinvestigating

      We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

    2. 18 Kasım 2025 13:44 UTCidentified

      We have been informed that our upstream provider has identified the issue and is implementing a fix.

    3. 18 Kasım 2025 14:38 UTCidentified

      We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

    4. 18 Kasım 2025 14:48 UTCmonitoring

      A fix has been implemented by our upstream, we are currently monitoring.

    5. 18 Kasım 2025 16:18 UTCresolved

      This incident has been resolved.

    Some desktop apps are showing device is suspended

    Başlangıç 1 Ekim 2025 16:01 UTC · 1h 2m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Windows DesktopMac Desktop
    1. 1 Ekim 2025 17:01 UTCinvestigating

      We are currently investigating an issue where the desktop app may show your device is suspended

    2. 1 Ekim 2025 17:02 UTCresolved

      This incident has been resolved.

    Login issues affecting a subset of Sync users

    Başlangıç 2 Ağustos 2025 21:00 UTC · 8h 0m

    IssuesKüçük çaplı olay
    1. 5 Ağustos 2025 17:36 UTCresolved

      Some users may be unable to log in to Sync.

    Some users may experience issues with uploads, downloads, and file transfers

    Başlangıç 7 Temmuz 2025 19:15 UTC · 0m

    IssuesKüçük çaplı olay
    1. 8 Temmuz 2025 17:05 UTCresolved

      Issue has been resolved.

    Scheduled Maintenance

    Başlangıç 26 Haziran 2025 13:42 UTC · 12h 15m

    Pending
    Etkilenen bileşenler
    iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks
    1. 26 Haziran 2025 13:42 UTCinvestigating

      We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

    2. 26 Haziran 2025 19:03 UTCidentified

      We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

    3. 26 Haziran 2025 19:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

    4. 26 Haziran 2025 22:28 UTCmonitoring

      Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

    5. 27 Haziran 2025 01:57 UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Başlangıç 28 Mayıs 2025 19:41 UTC · 6h 24m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Control PanelPublic Website (sync.com)
    1. 28 Mayıs 2025 19:41 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 28 Mayıs 2025 19:41 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 Mayıs 2025 20:16 UTCidentified

      The issue has been identified, a fix is being implemented.

    4. 28 Mayıs 2025 20:58 UTCmonitoring

      A fix has been implemented and we are monitoring the situation.

    5. 29 Mayıs 2025 02:04 UTCresolved

      This incident has been resolved.

    Login issues affecting a subset of Sync users

    Başlangıç 12 Mart 2025 19:59 UTC · 2h 22m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Control Panel
    1. 12 Mart 2025 19:59 UTCinvestigating

      Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

    2. 12 Mart 2025 21:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12 Mart 2025 22:21 UTCresolved

      This incident has been resolved.

    Elevated Errors

    Başlangıç 18 Şubat 2025 02:00 UTC · 58m

    Pending
    1. 18 Şubat 2025 02:00 UTCinvestigating

      We are experiencing elevated errors

    2. 18 Şubat 2025 02:59 UTCresolved

      This incident has been resolved

    Elevated Errors

    Başlangıç 11 Şubat 2025 17:15 UTC · 4h 59m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    iOS Mobile ClientWindows DesktopMac DesktopControl PanelAndroid Mobile Client
    1. 11 Şubat 2025 17:15 UTCinvestigating

      We are seeing elevated error rates and are currently looking into the issue.

    2. 11 Şubat 2025 17:26 UTCinvestigating

      A change has been implemented and we are currently monitoring its impact.

    3. 11 Şubat 2025 17:26 UTCmonitoring

      A change has been implemented, and we are currently monitoring its impact.

    4. 11 Şubat 2025 22:14 UTCresolved

      This incident has been resolved.

    THIS IS A DRILL

    Başlangıç 20 Aralık 2024 20:17 UTC · 2m

    Pending
    1. 20 Aralık 2024 20:17 UTCinvestigating

      THIS IS A DRILL: We are investigating the issue.

    2. 20 Aralık 2024 20:17 UTCidentified

      THIS IS A DRILL: We have identified the issue.

    3. 20 Aralık 2024 20:18 UTCmonitoring

      THIS IS A DRILL: We are monitoring the issue.

    4. 20 Aralık 2024 20:19 UTCresolved

      THIS IS A DRILL: This issue is resolved.

    Login issues affecting a subset of Sync users

    Başlangıç 11 Eylül 2024 21:03 UTC · 2h 25m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Control Panel
    1. 11 Eylül 2024 21:03 UTCinvestigating

      Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

    2. 11 Eylül 2024 22:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 Eylül 2024 23:28 UTCresolved

      This incident has been resolved.