Teradici kesinti geçmişi

1. 23 Temmuz 2026 17:48 UTCinvestigating

   Herhangi birware Manager ve Anyware Manager Enterprise müşterilerini altta Microsoft Azure servisi degrasyon nedeniyle etkileyen geçici olarak deneyimliyoruz. Bu, kullanıcıların uzaktan iş istasyonlarına PCoIP bağlantılarını kurma yeteneğini etkileyebilir. Buna ek olarak, yöneticiler yeni dağıtımlar oluşturamaz veya onları idare edemezler. Aktif olarak araştırıyoruz ve 60 dakika içinde geri rapor edeceğiz.

2. 23 Temmuz 2026 18:04 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 23 Temmuz 2026 20:21 UTCinvestigating

   Tüm hizmetler operasyoneldir.

4. 23 Temmuz 2026 21:47 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 22 Temmuz 2026 17:08 UTCinvestigating

   Bir Hizmet Sorununu Keşfedin Şu anda HP Anyware ajan kayıt / üçüncü taraf hizmet sağlayıcı ile ilgili olabilecek bir konunun raporlarını araştırıyoruz. Takımlarımız aktif olarak etkiyi değerlendirmek için sağlayıcı ile çalışıyor. Ek güncellemeler bilgi olarak yayınlanacak.

2. 22 Temmuz 2026 17:33 UTCinvestigating

   UPDATE: Şu anda Anyware Licensing Service'i etkileyen geçici bir kesinti yaşıyoruz: Bu sorun, kullanıcıların herhangi birware Cloud Access Lisanslarını kaydetmesini ve aktive etmesini engeller. Ancak, zaten kayıtlı veya aktif olan ajanları etkilemez. Sorunu mümkün olduğunca çabuk çözmek için üçüncü taraf lisans hizmeti sağlayıcımızla aktif olarak çalışıyoruz.

3. 22 Temmuz 2026 17:51 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

4. 22 Temmuz 2026 19:49 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

5. 22 Temmuz 2026 22:01 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 6 Temmuz 2026 16:37 UTCidentified

   Herhangi birware Manager müşterilerini etkileyen geçici bir kesinti yaşıyoruz. Bu kesinti, kullanıcıların uzaktan iş istasyonlarına PCoIP bağlantılarını kurma yeteneğini etkiler. Buna ek olarak, yöneticiler yeni dağıtımlar oluşturamaz veya onları idare edemezler. Aktif olarak araştırıyoruz ve 60 dakika içinde geri rapor edeceğiz.

2. 6 Temmuz 2026 17:53 UTCresolved

   Olayı çözdük ve sistemi izlemeye devam edeceğiz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 2 Temmuz 2026 13:07 UTCinvestigating

   Herhangi birware Manager müşterilerini etkileyen geçici bir kesinti yaşıyoruz. Bu kesinti, kullanıcıların PCoIP bağlantılarını Uzak İş istasyonlarına geçiş yoluyla kurma yeteneğini etkiler. Aktif olarak araştırıyoruz ve 60 dakika içinde geri rapor edeceğiz.

2. 2 Temmuz 2026 14:27 UTCidentified

   Sorunu tespit ettik ve onu düzeltmek için çalışıyoruz.

3. 2 Temmuz 2026 16:02 UTCidentified

   Olay çözüldü ve restore edildi.

4. 2 Temmuz 2026 16:05 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 7 Mayıs 2026 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 7 Mayıs 2026 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Mayıs 2026 20:18 UTCresolved

   This incident has been resolved.

1. 29 Nisan 2026 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29 Nisan 2026 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Nisan 2026 01:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1 Mayıs 2026 02:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4 Mayıs 2026 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7 Mayıs 2026 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 Mayıs 2026 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15 Mayıs 2026 23:02 UTCresolved

   This incident has been resolved.

1. 28 Nisan 2026 03:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28 Nisan 2026 04:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 Nisan 2026 08:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 Nisan 2026 08:16 UTCresolved

   This incident has been resolved.

1. 27 Nisan 2026 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27 Nisan 2026 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 Nisan 2026 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17 Mart 2026 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17 Mart 2026 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 Mart 2026 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13 Şubat 2026 02:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13 Şubat 2026 04:10 UTCresolved

   This incident has been resolved.

1. 3 Şubat 2026 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3 Şubat 2026 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 Şubat 2026 21:09 UTCresolved

   This incident has been resolved.

1. 23 Ocak 2026 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23 Ocak 2026 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 Ocak 2026 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23 Ocak 2026 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23 Ocak 2026 20:26 UTCresolved

   This incident has been resolved.

1. 22 Aralık 2025 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22 Aralık 2025 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23 Aralık 2025 01:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29 Ekim 2025 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29 Ekim 2025 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29 Ekim 2025 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29 Ekim 2025 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 Ekim 2025 23:39 UTCresolved

   This incident has been resolved.

1. 29 Ekim 2025 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29 Ekim 2025 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29 Ekim 2025 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29 Ekim 2025 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 Ekim 2025 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27 Eylül 2025 01:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27 Eylül 2025 05:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3 Haziran 2025 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3 Haziran 2025 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10 Nisan 2025 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10 Nisan 2025 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10 Nisan 2025 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10 Nisan 2025 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 21 Mart 2025 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 21 Mart 2025 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21 Mart 2025 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21 Mart 2025 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 Mart 2025 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 Mart 2025 20:16 UTCresolved

   This incident has been resolved.

1. 18 Mart 2025 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19 Mart 2025 00:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19 Mart 2025 00:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19 Mart 2025 00:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19 Mart 2025 00:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.