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    21 Textexpander incidents · Mayıs 2016 — official updates, affected components, duration and resolution details.

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    Emails not being sent from TextExpander

    Başlangıç 15 Haziran 2026 20:59 UTC · 2h 42m

    Pending
    1. 15 Haziran 2026 20:59 UTCinvestigating

      We are still seeing some issues with emails sent from TextExpander.

    2. 15 Haziran 2026 23:41 UTCresolved

      This incident has been resolved.

    Emails not getting sent from TextExpander

    Başlangıç 15 Haziran 2026 17:32 UTC · 2h 54m

    Pending
    1. 15 Haziran 2026 17:32 UTCinvestigating

      We are currently having issues sending emails from TextExpander. We are investigating the issue.

    2. 15 Haziran 2026 20:25 UTCresolved

      This incident has been resolved.

    Users having trouble logging in.

    Başlangıç 6 Nisan 2026 19:46 UTC · 1h 20m

    Pending
    1. 6 Nisan 2026 19:46 UTCinvestigating

      We are currently investigating the issue.

    2. 6 Nisan 2026 20:22 UTCmonitoring

      The system response times are coming back to normal. We are monitoring the situation.

    3. 6 Nisan 2026 20:23 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 6 Nisan 2026 21:06 UTCresolved

      This incident has been resolved.

    System performance degredation

    Başlangıç 3 Aralık 2025 16:06 UTC · 3h 7m

    Pending
    1. 3 Aralık 2025 16:06 UTCinvestigating

      We are currently investigating a problem with our systems that could cause noticeable performance degradation with TextExpander clients.

    2. 3 Aralık 2025 17:32 UTCinvestigating

      We are currently investigating this issue.

    3. 3 Aralık 2025 18:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 Aralık 2025 19:13 UTCresolved

      This incident has been resolved.

    Slower connection times

    Başlangıç 20 Ekim 2025 17:13 UTC · 6h 7m

    Pending
    1. 20 Ekim 2025 17:13 UTCidentified

      We are still seeing impacts from the AWS US-EAST-1 issue. Our systems are up but we are seeing delays in processing requests.

    2. 20 Ekim 2025 20:18 UTCmonitoring

      Our services are starting to return to normal as the AWS systems are coming back online.

    3. 20 Ekim 2025 23:20 UTCresolved

      This incident has been resolved.

    Server connection issues

    Başlangıç 20 Ekim 2025 08:30 UTC · 0m

    OutageBüyük çaplı olay
    1. 20 Ekim 2025 14:29 UTCresolved

      We are experiencing impact from the AWS US-EAST-1 outage. Users are unable to log in to TextExpander.

    2. 20 Ekim 2025 14:31 UTCpostmortem

      Our systems are back up and operational. We will continue to monitor the situation.

    https://textexpander.com marketing site is down

    Başlangıç 12 Haziran 2025 18:26 UTC · 3h 37m

    Pending
    1. 12 Haziran 2025 18:26 UTCinvestigating

      We are currently experiencing an issue with our marketing site. All other TextExpander applicatons are running correctly.

    2. 12 Haziran 2025 18:38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 Haziran 2025 18:40 UTCidentified

      Our marketing site has been affected by the ongoing issues with Cloudflare.

    4. 12 Haziran 2025 20:18 UTCmonitoring

      Our marketing site has been affected by the ongoing issues with Cloudflare. While our page has begun to recover, we are still monitoring the situation as Cloudflare and our hosting provider have not yet updated their status pages. We’ll continue to monitor and provide further updates as we learn more.

    5. 12 Haziran 2025 22:03 UTCresolved

      The issue affecting our marketing site has been resolved. Our upstream provider has confirmed that the fix is stable, and all systems are now operating normally. We appreciate your patience during the disruption.

    Performance slowdowns

    Başlangıç 10 Haziran 2025 15:28 UTC · 33m

    Pending
    1. 10 Haziran 2025 15:28 UTCinvestigating

      We are currently investigating an issue that is causing slowdowns with TextExpander management tools.

    2. 10 Haziran 2025 16:01 UTCresolved

      This issue has been resolved.

    Outage

    Başlangıç 4 Mart 2025 21:48 UTC · 3h 26m

    Pending
    1. 4 Mart 2025 21:48 UTCinvestigating

      We are currently investigating an outage with our servers.

    2. 4 Mart 2025 22:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 Mart 2025 01:14 UTCresolved

      This incident has been resolved.

    TextExpander Mac Client Hanging Other Applications

    Başlangıç 4 Mart 2025 18:48 UTC · 6h 8m

    Pending
    1. 4 Mart 2025 18:48 UTCinvestigating

      We're aware of a conflict between TextExpander and other Mac apps, most notably Adobe and Microsoft products. This issue is a top priority for our engineering team. In the meantime, please report any issues to [email protected]. The more info we have, the faster we can fix it. Thanks!

    2. 4 Mart 2025 18:48 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5 Mart 2025 00:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 Mart 2025 00:44 UTCmonitoring

      We have made some changes and are monitoring the situation.

    5. 5 Mart 2025 00:55 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 5 Mart 2025 00:56 UTCresolved

      This incident has been resolved.

    May be impacted by issues with AWS us-east-1

    Başlangıç 13 Haziran 2023 19:48 UTC · 2h 47m

    OutageBüyük çaplı olay
    1. 13 Haziran 2023 19:48 UTCinvestigating

      We are aware that there are increased error rates on Amazon Web Services (AWS) us-east-1 which may impact availability of app.textexpander.com temporarily. This can include signing into the app.textexpander.com web application. At this time we are not seeing issues with TextExpander application functionality. We are monitoring the situation.

    2. 13 Haziran 2023 20:46 UTCmonitoring

      We are seeing the AWS services availability being restored. Customers should now be able to sign into app.textexpander.com. We continue to monitor the situation.

    3. 13 Haziran 2023 22:36 UTCresolved

      After a period of monitoring, all systems are operating normally. If you continue to experience any issues with the service, please reach out to [email protected].

    May be impacted by issues with AWS us-east-1

    Başlangıç 7 Aralık 2021 18:47 UTC · 6h 6m

    OutageBüyük çaplı olay
    1. 7 Aralık 2021 18:47 UTCmonitoring

      We are aware that there are increased error rates on us-east-1 which may impact availability of app.textexpander.com temporarily. We are monitoring the situation.

    2. 7 Aralık 2021 20:17 UTCmonitoring

      Public Snippets and sign in are presently down due to the AWS outage. We are monitoring the situation and expect that once the AWS issue is resolved these services will resume operation normally.

    3. 7 Aralık 2021 23:51 UTCmonitoring

      Services are beginning to recover. Public snippets and sign in are available to some users. AWS has not fully resolved the outage, but they appear to be making progress.

    4. 8 Aralık 2021 00:53 UTCresolved

      Sign in and Public Snippets are now available. AWS reports they have resolved their network-related issue. There are some residual effects of the AWS outage we are monitoring, but those do not affect access to or use of TextExpander. If you encounter anything unexpected, please contact support: https://textexpander.com/contact

    Unable to sign in on app.textexpander.com or via SSO

    Başlangıç 22 Haziran 2021 01:03 UTC · 33m

    OutageBüyük çaplı olay
    1. 22 Haziran 2021 01:03 UTCinvestigating

      We are currently investigating an issue where users are unable to sign in to the web app (app.textexpander.com) or to sign in to the client apps via SSO.

    2. 22 Haziran 2021 01:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22 Haziran 2021 01:36 UTCresolved

      This incident has been resolved.

    Encountering database issues

    Başlangıç 7 Aralık 2020 18:26 UTC · 39m

    IssuesKüçük çaplı olay
    1. 7 Aralık 2020 18:26 UTCinvestigating

      We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.

    2. 7 Aralık 2020 19:05 UTCresolved

      The database has recovered and clients are syncing properly again. We will continue to monitor the situation.

    New sign-ins failing

    Başlangıç 12 Aralık 2019 23:53 UTC · 1h 48m

    OutageBüyük çaplı olay
    1. 12 Aralık 2019 23:53 UTCidentified

      We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.

    2. 13 Aralık 2019 00:28 UTCmonitoring

      We believe the issue has been resolved. We will continue to monitor the servers for any new incidents.

    3. 13 Aralık 2019 01:41 UTCresolved

      This incident has been resolved.

    Server Connectivity Issues

    Başlangıç 5 Eylül 2017 19:16 UTC · 25m

    Pending
    1. 5 Eylül 2017 19:16 UTCinvestigating

      We are investigating an issue with connectivity to the TextExpander server. If you see an unusual error, please wait a few moments and try again.

    2. 5 Eylül 2017 19:40 UTCresolved

      We believe we've resolved this issue. If you encounter further trouble accessing the server, please contact support: https://textexpander.com/contact

    Excessive Server Load

    Başlangıç 2 Ağustos 2017 18:58 UTC · 37m

    Pending
    1. 2 Ağustos 2017 18:58 UTCinvestigating

      We are experiencing excessive server load, which may result in errors indicating no endpoint is available to serve a given request. We are deploying additional resources to address this.

    2. 2 Ağustos 2017 19:35 UTCresolved

      We've added capacity, and server operations are functioning normally. Our apologies for any inconvenience.

    Monitoring Server Performance

    Başlangıç 24 Şubat 2017 22:23 UTC · 32m

    Pending
    1. 24 Şubat 2017 22:23 UTCmonitoring

      We've seen some problematic server performance and 503 errors. These typically resolve within 5 minutes or so. We're monitoring the situation to ensure stability. Sorry for any inconvenience.

    2. 24 Şubat 2017 22:55 UTCresolved

      We've resolved this issue.

    Connectivity / Performance Issues

    Başlangıç 23 Şubat 2017 17:40 UTC · 1h 39m

    Pending
    1. 23 Şubat 2017 17:40 UTCmonitoring

      We've noticed some connectivity / performance issues this morning. We are actively working on resolving these.

    2. 23 Şubat 2017 19:19 UTCresolved

      We've resolved this issue, and the servers are running normally.

    Problem connecting from iPhone

    Başlangıç 7 Temmuz 2016 18:35 UTC · 11d 8h

    Pending
    1. 7 Temmuz 2016 18:35 UTCinvestigating

      The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.

    2. 12 Temmuz 2016 17:39 UTCidentified

      We've identified the problem, and we've submitted TextExpander 4.1.1 to the App Store. It's currently Waiting for Review.

    3. 19 Temmuz 2016 03:02 UTCresolved

      This incident was resolved in v4.1.1 of TextExpander for iPhone and iPad. If you've not already, please update to solve it,