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We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration

The issue has been identified and our engineering team is currently working in restoring the service.

A fix has been implemented and we are monitoring the results.

Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: Jun 23, 2026, 10:36 PM UTC Affected Cloud Agents: Vancouver, Canada (Webex Calling)

Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at support@thousandeyes.com or through the chat. Our team is currently working on a fix.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same. If you need an update on an existing support case, please contact us through a new support case using one of the options below: Email: support@thousandeyes.com Chat: app.thousandeyes.com > Help & Support > Chat with Support Web: app.thousandeyes.com > Help & Support > Contact Support Telephone: (415) 237-EYES (3937) We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.

Summary: An issue impacting connected device agent availability in the EU Region began at 15:02 UTC. Impact: Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected. Status: Our engineering team is currently working in restoring the service.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-03 10:00:00 UTC Affected Cloud Agents: Mumbai, India (JIO) Mumbai, India - IPv6 (JIO) Mumbai, India (Vodafone) Mumbai, India - IPv6 (Vodafone) Mumbai, India (Reliance) Mumbai, India - IPv6 (Reliance) Mumbai, India (Bharti Airtel) Mumbai, India - IPv6 (Bharti Airtel)

We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS. We are working on a resolution

We applied configuration changes that fixed the issue and are monitoring the situation

This incident has been resolved.

Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes. Alerts and Dashboards are also affected. We have identified the cause and are working to resolve the issue

We have applied the fix and are now monitoring the status

The issue has been resolved

Summary: We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026. Impact: Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules. Status: Our engineering team is actively investigating the root cause and working toward a resolution. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.

A fix has been implemented and we are monitoring the results.

The incident has been resolved

We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We identified an issue impacting ThousandEyes for OpenTelemetry that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API. Status: Our Engineering Team is actively investigating the issue and working toward a resolution.

Our team is currently backfilling the data and working to restore full service.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions. Status: The Engineering team is actively working on a fix to resolve this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Due to a platform issue some users of mobile apps may be unable to execute speed tests. our team has identified the root cause and are actively working on this issue for resolution

This incident has been resolved

Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL

We have identified a fix and this is currently being deployed

We have deployed the fix and we are monitoring.

We are continuing to monitor for any further issues.

This incident has been resolved.

Summary: We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026. Impact: Customers may experience delays in event detection for Network and App Synthetic Tests. Status: Our engineering team is actively working in resolving this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.

This Salesforce issue has been resolved and we are back online ready to take support cases and chats.

Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.

We are continuing to investigate this issue.

The issue has been identified and the fix has been implemented

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

No issues observed after the monitoring state. This incident was resolved around 07:04 UTC.

Summary: We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026. Impact: Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region. Status: Our engineering team has applied a fix, and all services have been restored to normal operation.

This incident has been resolved.