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    52 Trustpilot incidents · Mart 2022 — official updates, affected components, duration and resolution details.

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    Degraded performans: Business web sitesi

    Başlangıç 30 Eylül 2026 18:04 UTC · 3h 20m

    Pending
    1. 30 Eylül 2026 18:04 UTCinvestigating

      Bazı kullanıcılar şu anda iş uygulamamıza erişmek için sorun yaşıyor. Trustpilot konunun farkındadır ve onu acilen çözmeye çalışıyor. Herhangi bir rahatsızlıktan özür dileriz.

    2. 30 Eylül 2026 20:29 UTCidentified

      Https://business.trustpilot.com/ ile bir sorunu tespit ettik. Şimdilik, kullanıcılar gibi belirli alt alanlara erişebilir: https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

    3. 30 Eylül 2026 21:23 UTCresolved

      Bu olay şimdi çözüldü ve her şey beklendiği gibi çalışıyor

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Ürün Review widgets, beklenen gibi çalışmıyor

    Başlangıç 16 Eylül 2026 12:46 UTC · 22h 2m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    TrustBoxes
    1. 16 Eylül 2026 12:46 UTCinvestigating

      Ürün Review widget'ları inceleme paylaşımı ile kullanan müşteriler, beklenen gibi yorumları göstermeyebilir.

    2. 16 Eylül 2026 13:01 UTCidentified

      Veritabanlarımızın bir yükseltmesi beklendiği kadar sorunsuz olmadı. Şu anda geri almak ve düzgün çalışmak için çalışıyoruz.

    3. 16 Eylül 2026 16:26 UTCidentified

      Hizmet bozulmasına yol açmadan kabul edilebilir seviyelere sorunu azaltamadık. Bu olayı çözmek için daha yakından dikkatli bir görünüm gerekli olacaktır. Ürün İnceleme pencerelerini inceleme paylaşımı ile kullanan müşteriler ( etkilenen müşteriler) hala çalışıyor ve kendi ürün incelemelerini gösteriyorlardı. Sadece paylaşılan eleştiriler görünür olmayacaktır.

    4. 17 Eylül 2026 08:43 UTCmonitoring

      Sorun çözüldüğüne ve bu Ürün İnceleme pencerelerinin inceleme paylaşımının beklendiği gibi çalışması gerektiğine inanıyoruz. Sadece birkaç saat boyunca izlemeye devam edeceğiz.

    5. 17 Eylül 2026 10:47 UTCresolved

      Bu özelliği bir süredir takip ettikten sonra, bu olayın şimdi çözülmesi gerektiğine inanıyoruz ve her şey beklendiği gibi çalışıyor

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Degraded service on businessunitproducts-api

    Başlangıç 24 Mart 2026 21:18 UTC · 2h 25m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Business Portal
    1. 24 Mart 2026 21:18 UTCinvestigating

      We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

    2. 24 Mart 2026 21:46 UTCinvestigating

      We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

    3. 24 Mart 2026 22:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 24 Mart 2026 23:43 UTCresolved

      This incident has been resolved.

    General stability issue

    Başlangıç 24 Mart 2026 13:00 UTC · 1h 29m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    APIsBusiness Portalbusiness.trustpilot.comemailsTrustBoxes
    1. 24 Mart 2026 13:00 UTCinvestigating

      We are currently investigating this issue.

    2. 24 Mart 2026 13:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 Mart 2026 14:29 UTCresolved

      This incident has been resolved.

    Degraded TrustBox performance

    Başlangıç 14 Kasım 2025 07:21 UTC · 2h 0m

    Pending
    Etkilenen bileşenler
    TrustBoxes
    1. 14 Kasım 2025 07:21 UTCinvestigating

      We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

    2. 14 Kasım 2025 07:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 14 Kasım 2025 08:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 Kasım 2025 09:22 UTCresolved

      This incident has been resolved.

    Degraded Trustbox Performance

    Başlangıç 10 Kasım 2025 02:55 UTC · 2h 48m

    Pending
    Etkilenen bileşenler
    APIsTrustBoxes
    1. 10 Kasım 2025 02:55 UTCinvestigating

      This incident has been resolved.

    2. 10 Kasım 2025 05:41 UTCinvestigating

      We are continuing to investigate this issue.

    3. 10 Kasım 2025 05:43 UTCresolved

      This incident has been resolved.

    Invitation history not loading correctly

    Başlangıç 17 Haziran 2025 12:33 UTC · 20h 47m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    APIsBusiness Portal
    1. 17 Haziran 2025 12:33 UTCinvestigating

      Invitation history is not loading correctly for some users and invitation changes are slow to update.

    2. 17 Haziran 2025 13:39 UTCmonitoring

      We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

    3. 18 Haziran 2025 09:20 UTCresolved

      All systems continue to operate as expected.

    We’re currently experiencing an issue with login and signup on trustpilot.com

    Başlangıç 12 Haziran 2025 18:46 UTC · 11h 15m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Business Portal
    1. 12 Haziran 2025 18:46 UTCidentified

      Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

    2. 12 Haziran 2025 19:09 UTCidentified

      Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

    3. 12 Haziran 2025 20:03 UTCmonitoring

      Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

    4. 13 Haziran 2025 06:02 UTCresolved

      This incident has been resolved.

    Delays in Publishing Reviews

    Başlangıç 12 Haziran 2025 11:12 UTC · 11m

    Pending
    1. 12 Haziran 2025 11:12 UTCinvestigating

      We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

    2. 12 Haziran 2025 11:13 UTCinvestigating

      This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

    3. 12 Haziran 2025 11:19 UTCidentified

      We have identified the root cause and taken steps to resolve the issue.

    4. 12 Haziran 2025 11:20 UTCmonitoring

      We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

    5. 12 Haziran 2025 11:23 UTCresolved

      The incident has now been resolved. Thank you for your patience and unerstanding.

    Service Outage: Business App: New Account Signup with Google Sign-up

    Başlangıç 30 Mayıs 2025 13:51 UTC · 29m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Business Portal
    1. 30 Mayıs 2025 13:51 UTCinvestigating

      Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

    2. 30 Mayıs 2025 13:53 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 Mayıs 2025 14:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 Mayıs 2025 14:19 UTCresolved

      This incident has been resolved.

    Service Outage: Business App

    Başlangıç 16 Mayıs 2025 12:03 UTC · 21m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    APIsBusiness Portal
    1. 16 Mayıs 2025 12:03 UTCmonitoring

      Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

    2. 16 Mayıs 2025 12:23 UTCresolved

      This incident has been resolved.

    Integration Product Catalog Update Delays

    Başlangıç 3 Nisan 2025 08:36 UTC · 4d 23h

    Pending
    1. 3 Nisan 2025 08:36 UTCinvestigating

      We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

    2. 3 Nisan 2025 11:55 UTCinvestigating

      We continue to investigate this issue and will provide further updates when they become available.

    3. 3 Nisan 2025 13:16 UTCidentified

      We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

    4. 3 Nisan 2025 13:51 UTCmonitoring

      A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

    5. 4 Nisan 2025 08:56 UTCmonitoring

      We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

    6. 7 Nisan 2025 07:27 UTCmonitoring

      We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

    7. 8 Nisan 2025 07:44 UTCresolved

      This incident has been resolved.

    Product Catalog Update Delays

    Başlangıç 3 Nisan 2025 00:30 UTC · 0m

    Pending
    1. 3 Nisan 2025 08:35 UTCresolved

      We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

    Service Outage: Zapier Integration invitation sending

    Başlangıç 27 Mart 2025 11:12 UTC · 3h 37m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    default-templateAPIscustom template
    1. 27 Mart 2025 11:12 UTCidentified

      Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

    2. 27 Mart 2025 11:41 UTCidentified

      Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

    3. 27 Mart 2025 13:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 Mart 2025 13:33 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 27 Mart 2025 14:50 UTCresolved

      This incident has been resolved.

    Consumer profile page and related functions degraded

    Başlangıç 14 Mart 2025 16:58 UTC · 5h 30m

    IssuesKüçük çaplı olay
    1. 14 Mart 2025 16:58 UTCinvestigating

      Degraded performance on consumer profile pages. We are currently investigating.

    2. 14 Mart 2025 19:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 Mart 2025 22:28 UTCresolved

      This incident has been resolved.

    Data replication issues in our backend

    Başlangıç 11 Mart 2025 12:51 UTC · 1h 6m

    Pending
    Etkilenen bileşenler
    Business Portal
    1. 11 Mart 2025 12:51 UTCinvestigating

      At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

    2. 11 Mart 2025 12:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 11 Mart 2025 13:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 Mart 2025 13:57 UTCresolved

      The fix has now been confirmed.

    B2B app availability issues

    Başlangıç 29 Ocak 2025 10:05 UTC · 6h 44m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Business Portal
    1. 29 Ocak 2025 10:05 UTCinvestigating

      We are currently investigating this issue.

    2. 29 Ocak 2025 11:42 UTCmonitoring

      We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

    3. 29 Ocak 2025 11:43 UTCmonitoring

      The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

    4. 29 Ocak 2025 16:50 UTCresolved

      Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

    Trustpilot Business: users are unable to log in using SSO

    Başlangıç 28 Ocak 2025 15:29 UTC · 1h 3m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Business Portal
    1. 28 Ocak 2025 15:29 UTCinvestigating

      Currently, business users are unable to log in to the B2B app using SSO.

    2. 28 Ocak 2025 15:29 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 Ocak 2025 16:15 UTCmonitoring

      A fix has been implemented. We are currently monitoring the situation.

    4. 28 Ocak 2025 16:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    5. 28 Ocak 2025 16:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 28 Ocak 2025 16:32 UTCresolved

      This incident has been resolved.

    Delays Sending Review Invitations Emails

    Başlangıç 28 Kasım 2024 15:28 UTC · 4d 14h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    default-templatecustom template
    1. 28 Kasım 2024 15:28 UTCinvestigating

      We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

    2. 28 Kasım 2024 16:20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 Kasım 2024 17:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 28 Kasım 2024 17:58 UTCmonitoring

      A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

    5. 3 Aralık 2024 05:56 UTCresolved

      This incident has been resolved.

    Intermittent Loading Issues with B2B App

    Başlangıç 25 Ekim 2024 11:50 UTC · 4h 25m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Business Portal
    1. 25 Ekim 2024 11:50 UTCinvestigating

      We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

    2. 25 Ekim 2024 12:19 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 Ekim 2024 13:10 UTCmonitoring

      B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

    4. 25 Ekim 2024 16:15 UTCresolved

      This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.