54 University Of Alaska incidents · Haziran 2025 — official updates, affected components, duration and resolution details.
Bazı AT&T mobil müşterileri şu anda kampüs telefon numaralarına arama yapamıyor. Bu konu AT&T'nin ağı ile kaynaklandığı gibi tespit edilmiştir, telefon sistemlerimiz veya hizmetlerimizle değil. Durumu takip ediyoruz ve normalde tekrar çalışmak için bir güncelleme sağlayacaktır.
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UAF kampüsündeki kart okuyucularının şu anda sorunları yaşadığını bildiriyoruz. OIT PAWS ekibi, bu sistemi kontrol eden sunucuyu kurtarmak için aktif olarak çalışıyor. Bir düzeltme için çalıştıkları gibi bir saatlik aralıklarla güncelleştirmeler yapacağız. Bina koordinatörleri, belirli odalar için alternatif erişim yöntemleri ve rotalarının farkında olabilir, ancak bu zamanda yaygın bir iş yoktur. Bu sorunun çözümü sırasında sabrınız için teşekkür ederiz!
Bu sorun için bir düzeltme üzerinde çalışmaya devam ediyoruz.
OIT PAWS Lenel kartı swipe sistemleri için sunucunun başarıyla yeniden başlatıldığını ve operasyonel olduğunu bildiriyor.
# **Root Cause Analizi - Argus Server Olayı** # **Executive Özet** Argus server, Windows C'da mevcut bir alanın hızlı bir kaybı yaşadı: sürücü. Soruşturma sırasında, PAWS Lenel uygulama log defteri içinde gerçekleşen önemli disk aktivitesini tespit etti. Mevcut disk alanı azalmaya devam etti ve sonunda yaklaşık 37 MB'ye ulaştı. PAWS, işletim sistemini 0 mevcut disk alanına ulaşmaktan ve potansiyel olarak ek sistem sorunlarına neden olmak için sunucuyu temizledi. PAWS C'yi genişletti: sürüş ve başarıyla sunucuya hizmet için geri döndü. Kurtarmadan sonra, disk kullanımı stabilize edildi ve yaklaşık 20 GB ücretsiz alanın mevcut kaldı. PAWS, temel Windows sunucu altyapısından sorumludur, ancak Lenel uygulamasını yönetme veya desteklemez. Artan uygulama oluşturulan disk aktivitesinin nedeni belirlenmedi ve uygulama sahibi/vendor tarafından soruşturma gerektirir. # **Incident Influence** Argus sunucusu olay ve altyapı kurtarma faaliyetleri sırasında kullanılamaz hale geldi, sunucuya bağımlı hizmetler için kesintiye neden oldu. Kampus kapısı kartı okuyucu işlevselliğine dahil edilen raporlar. # **Timeline** **Her zaman Alaska Time.** **Approximately 11:04 AM** - PAWS, Argus server'ı içeren ve kampçı kapı kart okuyucularına yapılan etkileri rapor etti. İlgili olay TDX 991008 idi. **Approximately 11:23 AM ** - PAWS, Windows C'de mevcut alanı hızla azalttı: sürücü. Resource Monitor, içinde meydana gelen önemli yaz aktivite gösterdi: "C:\ProgramData\Ln\logs" PAWS mevcut disk kapasitesini geri almaya çalıştı; ancak C: kullanımı arttırmaya devam etti. C: sürüş sonunda mevcut uzayın yaklaşık **37 MB'sine ulaştı**. PAWS, Windows sisteminin 0 mevcut alana ulaşmasını engellemek ve potansiyel olarak ek işletim sistemi sorunlarına neden olmak için VM'yi temizledi. PAWS, sistemin sürücü kapasitesini artırmak için gerekli altyapı çalışmasını gerçekleştirdi. **Approximately 3:34 PM** - Altyapı çalışması tamamlandı ve C: sürüş genişletildi. Sunucu online geri getirildi ve PAWS normal sunucu ve disk operasyonu doğrulandı. **Approximately 3:49 PM** – Sunucu operasyonel olarak rapor edildi. Ertesi gün, C: yaklaşık **19.9 GB ücretsiz**'de sabit kaldı, hızlı disk tüketiminin recurrence ile. # **Root Cause** Sunucu kesintisinin acil nedeni, Windows C'da mevcut kapasitenin kısaltılmasıydı: sürücü. Olay sırasında, PAWS Lenel uygulama kayıt defteri içinde önemli disk yazma aktivitesini gözlemledi: "C:\ProgramData\Ln\logs" Bu aktivite, sistem sürücüsündeki mevcut kapasiteyi hızla tüketti. Artan uygulama tarafından üretilen disk aktivitesinin temel nedeni ** belirlenmemiştir. PAWS, alt sunucu altyapısının yönetiminden sorumludur, ancak Lenel uygulamasını yönetmek veya desteklemekten sorumludur. Uygulamanın neden artan disk aktivitesinin uygulama sahibi/vendor tarafından araştırılmasını ve bu altyapı RCA kapsamı dışında olduğunu belirlemek. # **Contributing Factor** ## **Mevcut Sistem Disk Kapasitesi** Sunucu yeterli kaldı C: uygulama tarafından üretilen disk kullanımında beklenmedik artışı absorbe etmek için kapasiteye sahipti. Mevcut kapasite sonunda yaklaşık **37 MB**'ye azaldı, Windows'un 0 mevcut disk alanına ulaşmasını engellemek için sunucuyu kapatmayı gerektirir. # **Resolution** PAWS aşağıdaki altyapı kurtarma eylemlerini tamamladı: * C'yi hızla azalttı: sürücü kapasitesi. * Artan disk aktivitesi ile ilişkili kaynak dizinini tanıdım. * Sistem sürücüsünden önce sunucuyu temiz bir şekilde kapatın 0 mevcut alana ulaştı. * Windows C'ye mevcut kapasiteyi artırın: sürücü. * Sunucuyu hizmet için geri döndürür. * Doğrulanmış normal sunucu ve disk operasyonu. * Kurtarma sonrası disk kullanımını takip edin. Kurtarmadan sonra, C: sürücü yaklaşık olarak istikrarlı kaldı **19.9 GB ücretsiz**. # **Kurumsal ve Önleyici Eylemler** ## **Disk Kapasite İzleme** PAWS, sistem kapasitesi kritik seviyelere yaklaştığında yeterli bildirim sağlamak için Argus sunucusu için disk kapasite izleme ve uyarı eşlerini inceleyecek. ## **Server Kapasitesi** PAWS C'yi izlemeye devam edecek: ek kapasitenin normal sunucu koşullarında yeterli ameliyathane sağladığını doğrulamak için kullanım. ## **Uygulama Araştırması** Uygulama sahibi/vendor, Lenel tarafından üretilen disk aktivitesinin beklenmedik artış nedenini belirlemeli ve gerekli olabilecek herhangi bir uygulama seviyesindeki düzeltici eylemleri tanımlamalıdır. Uygulama yapılandırması, oturum açma, tutma ve uygulama seviyesi remediasyon, PAWS sunucu yönetimi kapsamı dışındadır. # **Current Status** Argus sunucusu online ve operasyoneldir. C: sürücü, olay sırasında gözlemlenen hızlı disk tüketiminin yeniden tanımlanması sırasında yaklaşık **19.9 GB ücretsiz** olarak istikrarlı kaldı. PAWS, olayın **server altyapı bölümünü çözdü **. Lenel uygulama davranışının temel nedeni belirsiz kalır ve uygulama sahibi/vendor tarafından takip gerektirir.
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Banner’un şu anda sorunları yaşadığı raporlar aldık. OIT EAS ekibi şu anda araştırıyor ve 1 saatlik aralıklarla güncellemeler yapacağız. İşlevsel bir çalışma alanı tespit edilmiştir: Bannere erişmek için özel veya anlaşılır bir tarayıcı penceresi açın. Site hala yavaş / yüklemeyse, yakın ve başka bir özel veya biliş penceresi açın; birkaç deneme alabilir, ancak bir kez güvenilir bir bağlantı yapılırsa, bu seansı konu çözülene kadar kullanmaya devam edebilirsiniz! Bu sorunun çözümü sırasında sabrınız için teşekkür ederiz!
OIT EAS ekibi konuyu Banner ile tespit etti ve etkinliği ve istikrarı takip eden bir düzeltme uyguladı. Bu sorunun çözümü sırasında sabrınız için tekrar teşekkür ederiz! İş gününün sonunda 5:00PM veya yeni bilgiler mevcut olabilir.
OIT EAS ekibi konuyu Banner ile çözdü ve düzeltmenin stabil olduğunu doğruladı. Sorun 10 Ağustos'ta çözüldü. Lütfen bu hizmeti kampüsünüzün BT yardımınıza devam eden herhangi bir sorunu rapor edin ve bu sorunun çözümü sırasında sabrınız için tekrar teşekkür edin!
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Iru web giriş seçeneğinin şu anda sorunları yaşadığını bildiriyoruz. NTS Technology Support Services ekibi şu anda araştırıyor ve 3 saat aralıklarla güncellemeler yapacağız. Yerel girişe geçiş, Mac'inize giriş yapmanıza izin vermeli. Bu sorunun çözümü sırasında sabrınız için teşekkür ederiz!
NTS Technology Support Services (TSS) ekibi şu anda bu konunun nedenini araştırıyor. UA Mac'inize giriş yapamıyorlarsa, Yerel Girişe geçiş yapmaya çalışırlar. Yerel girişe geçmek için: 1. Profil ikonunu tıklayın (bir çemberin içindeki kişi) ekranın üst sağ köşesinde. 2. Yerel Giriş'e geçiş yapın. 3. Üniversite giriş bilgilerini ekranın alt merkezine yakın görünen kullanıcı ve şifre alanlarında girin. 4. Giriş yapmak için. Hala kayıt yapamıyorsanız, lütfen yerel IT Yardım Masası ile daha fazla yardım için iletişime geçin. Sürekli sabrınız için tam bir karara doğru çalıştığımız için teşekkür ederiz; 3 saat aralıklarla daha fazla güncelleme yapacağız ve yeni bilgiler mevcuttur.
NTS TSS ekibi şu anda bu sorunların nedenini araştırıyor. Iru, şifrelerinizi senkronize etmek, neden talep edildiğimizi araştırırken en iyi şekilde görmezden gelmek güvenlidir. UA Mac'inize giriş yapamıyorlarsa, Yerel Girişe geçiş yapmaya çalışırlar. Yerel girişe geçmek için: 1. Profil ikonunu tıklayın (bir çemberin içindeki kişi) ekranın üst sağ köşesinde. 2. Yerel Giriş'e geçiş yapın. 3. Üniversite giriş bilgilerini ekranın alt merkezine yakın görünen kullanıcı ve şifre alanlarında girin. 4. Giriş yapmak için. Hala kayıt yapamıyorsanız, lütfen yerel IT Yardım Masası ile daha fazla yardım için iletişime geçin. Sürekli sabrınız için tam bir karara doğru çalıştığımız için teşekkür ederiz; 1 saat aralıklarla daha fazla güncelleme yapacağız ve yeni bilgiler mevcuttur.
NTS TSS ekibi bu sorunların nedenini araştırmaya devam ediyor. Bu zamanda daha fazla güncelleme yoktur. Iru, şifrelerinizi senkronize etmek, neden talep edildiğimizi araştırırken en iyi şekilde görmezden gelmek güvenlidir. UA Mac'inize giriş yapamıyorlarsa, Yerel Girişe geçiş yapmaya çalışırlar. Yerel girişe geçmek için: 1. Profil ikonunu tıklayın (bir çemberin içindeki kişi) ekranın üst sağ köşesinde. 2. Yerel Giriş'e geçiş yapın. 3. Üniversite giriş bilgilerini ekranın alt merkezine yakın görünen kullanıcı ve şifre alanlarında girin. 4. Giriş yapmak için. Hala kayıt yapamıyorsanız, lütfen yerel IT Yardım Masası ile daha fazla yardım için iletişime geçin. Sürekli sabrınız için tam bir karara doğru çalıştığımız için teşekkür ederiz; 1 saat aralıklarla daha fazla güncelleme yapacağız ve yeni bilgiler mevcuttur.
Kampüsteki Mac bilgisayar girişlerini etkileyen Duo doğrulama ile beklenmedik bir değişiklikten kaynaklanan son bir sorunu çözdük. Bir üniversite yönetilen Mac kullanıyorsanız, giriş deneyiminiz artık normal operasyonlara restore edilir. Ancak, bu düzeltmeyi takip eden bilgisayarınızın içine ilk kez, bir veya iki ek Duo kimlik doğrulamasını görebilirsiniz. Bugün ilk kez yönetilen Mac'e imzalandığında: 1. İlk Mac giriş ekranında normal hesap bilgilerini girin. 2. Duo'yu hızlı bir şekilde tamamlayın (): Duo'yu sistem izni olarak yenilemek ve hesabınızla tekrarlamak için gerçekleştirilmesine neden olabilirsiniz. 3. Duo mobil uygulama, donanım token veya tercih edilen MFA yönteminizi normal olarak uygulayın. 4. Önümüzdeki sefere Let's keep your account safe quick. 5. Sette bir işaret-in yöntemi hızlı bir şekilde seçin. Giriş hatalarıyla karşılaşmaya devam ederseniz, girişte şifreleri senkronize etmek için tekrarlanır veya Mac'inize giriş yapan başka herhangi bir sorun lütfen kampüs IT Helpdesk'e ulaşın.
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Vdi.alaska.edu'ya erişim mevcut değildir, ancak kesintinin nedeni tespit edilmiştir. vdi.alaska.edu aracılığıyla herhangi bir masaüstü erişim ve muhtemelen kalın müşteri, konu çözülene kadar bu adresden Sanal Makinelere erişemeyecek veya kullanabilecek.
UA sorunu vdi.alaska.edu'ya erişerek tespit etti ve bunu çözmek için çalışıyor. vdi.alaska.edu aracılığıyla herhangi bir masaüstü erişim ve muhtemelen kalın müşteri, bu adresten Sanal Makineler kullanabilecek. Bu sorunun çözümü sırasında sabrınız için teşekkür ederiz. Lütfen 11:50 AM ve saatli güncellemelerde bir güncelleme bekleyin.
UA sorunu vdi.alaska.edu'ya erişerek tespit etti ve bunu çözmek için çalışıyor. vdi.alaska.edu aracılığıyla herhangi bir masaüstü erişim ve muhtemelen kalın müşteri, bu adresten Sanal Makineler kullanabilecek. Bu sorunun çözümü sırasında sabrınız için teşekkür ederiz. Lütfen 12:50 AM ve saatli güncellemelerde bir güncelleme bekleyin.
UA sorunu vdi.alaska.edu'ya erişerek tespit etti ve bunu çözmek için çalışıyor. vdi.alaska.edu aracılığıyla herhangi bir masaüstü erişim ve muhtemelen kalın müşteri, bu adresten Sanal Makineler kullanabilecek. Bu sorunun çözümü sırasında sabrınız için teşekkür ederiz. Lütfen 1:50 PM ve saatli güncellemelerde bir güncelleme bekleyin.
UA sorunu vdi.alaska.edu'ya erişerek tespit etti ve bunu çözmek için çalışıyor. vdi.alaska.edu aracılığıyla herhangi bir masaüstü erişim ve muhtemelen kalın müşteri, bu adresten Sanal Makineler kullanabilecek. Bu sorunun çözümü sırasında sabrınız için teşekkür ederiz. Lütfen 5:00 PM'de bir güncelleme bekleyin.
UA sorunu vdi.alaska.edu ile çözdü ve düzeltmenin stabil olmasını doğruladı. Bu, 5:00 PM'deki iş sonuna kadar izlemeye alınacaktır. Lütfen bu hizmeti kampüsünüzün BT yardımınıza devam eden herhangi bir sorunu rapor edin ve bu sorunun çözümü sırasında sabrınız için tekrar teşekkür edin!
UA sorunu vdi.alaska.edu ile çözdü ve düzeltmenin stabil olmasını doğruladı. Lütfen bu hizmeti kampüsünüzün BT yardımınıza ile devam eden herhangi bir sorunu rapor edin ve bu sorunun çözümü sırasında sabrınız için tekrar teşekkür edin!
[vdi.alaska.edu] (http://vdi.alaska.edu) erişim kesintisi. Expired Birleşik Access Gateway Sertifikaları. Date Time:07/23/2026 4:00 PM. # Arka plan [vdi.alaska.edu] (http://vdi.alaska.edu) kullanıcıların VMware/Omnissa Horizon VDI ortama erişimi sağlar. Hem kampüste hem de uzaktan VDI'ya erişmek isteyen kullanıcılar için dış erişim katmanı sağlar. # Problemin Sonu Her UAG'da sertifikalar 23 Temmuz 3:59 PM, 2026'da sona erdi. Sorun 24 Temmuz Cuma günü saat 8:30 civarında fark edildi, kullanıcıların “My Desktop” VDI ortamlarına [vdi.alaska.edu] ile ilgili olarak erişemediklerini bildirdiler. Bir kullanıcı [vdi.alaska.edu] (http://vdi.alaska.edu) tarayıcılarından bir “Bağınız özel değildir” fark etti ve sonra [vdi.alaska.edu) ulaşmaktan bloke edilecekti (http://vdi.alaska.edu) Ufuk sayfası her şeyde. Uygulama hizmeti geri yüklemek için alındı: PAWS'den yenileme sertifikası istedi. Bu cert birincil alan adı içeriyordu, [vdi.alaska.edu] (http://vdi.alaska.edu) ama aynı zamanda alternatif isimleri de içeriyordu \ (hem UAG isimleri\) [fbk-uag1.apps.ad.alaska.edu](http://fbk-uag1.apps.ad.alaska.edu) [fbk-uag2.apps.ad.alaska.edu](http://fbk-uag2.apps.ad.alaska.edu) [fbk-uag1.io.apps.ad.alaska.edu] (http://fbk-uaf1.io.alaska.edu) [fbk-uag2.io.alaska.edu] (http://fbk-uag2.io.alaska.edu) Bu hizmetin süresi restore edildi: Perşembe 23 Temmuz 4:00 - Cuma 24. 2:00 pm. # Target State / Goal Her ikisi de UAG'ın sürekli olarak geçerli, güvenilir sertifikalar ve dış ve iç VDI access # Root Cause Analysis # Her iki UAG aletleri de sona ermiş TLS sertifikalarını sunuyordu. TSS, sertifikalarının tükendiği zaman tahmin edilen VXrail sunucu cihazları listesini aldı. Hem UAG cihazları bu listede değildi, böylece sertifikalarının sona ereceği zaman dikemedik. # Geliştirme Countermeasures Şimdi hem UAG'ın sertifika bilgilerini son tarihleri içerecek bir yüksek lisans sertifikası oluşturdum. Bunu TSS ekibimizle paylaşıyorum, böylece gelecekte beklenen sertifika sonlarını izlemeye devam edebiliriz. Gelecekteki sertifika yenilemeleri için Certi next servise erişim talep etti. Uygulama için program: Yukarıdakiler, sona ermeden önce hem UAG’ların sona ermesinden önce topları istememize ve uygulamamıza izin vermelidir. # Follow Up / Review Sertifika sona erme tarihleri hem UAG'ın hem de master sertifikasını izlemekle onaylayın. Sertifikayı yenilemek için PAWS'ye bir istekte bulun, kısa bir CAB kesinti planlayın, sertifikayı hem UAG'lara uygulayın ve sonra yenilemeyi onaylayın ve erişim meydana gelir
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We have received reports that Banner Admin is currently experiencing issues at login. A workaround has been identified for some users: attempt to load https://banner.alaska.edu/ in new incognito/private browser windows until the login screen successfully loads. The OIT Enterprise Applications Services (EAS) team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!
Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect another update at the end of the business day (5:00PM) or if new information becomes available.
The fix applied to Banner Admin has remained stable, and we are considering the outage resolved at this time. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during its resolution!
UAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts. # Break Down of the Problem On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am. # Target State / Goal Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows. # Root Cause Analysis Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekend’s activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module. # Develop Countermeasures * Complete the implementation of the new certificates. * Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future. # Implementation of Countermeasures May 30, 7:00 PM: Complete implementation of certificate change over for the whole system. June 2, 11:00AM: Convey feedback to vendor on how they need to change. # Follow Up / Review May 30-31: Validate certificate replacement is working for all systems. June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.
We have received reports that forms in Banner admin are not loading, and UAOnline's Employee login is experiencing authentication issues. The OIT EAS team is currently reaching out to the vendor, and we will be making updates at 30-minute intervals. Thank you for your patience during the resolution of this issue!
OIT EAS has contacted the vendor for Banner and are monitoring their communication channels for updates. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
OIT EAS reports the vendor's technicians are engaged and working on both Banner/UAOnline issues experienced. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
The issue is continuing to be worked, and there is no new information available at this time. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The fix applied to Banner Admin and the UAOnline Employee Dashboard has remained stable, and we are considering the outage resolved at this time. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
UAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts. # Break Down of the Problem On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am. # Target State / Goal Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows. # Root Cause Analysis Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekend’s activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module. # Develop Countermeasures * Complete the implementation of the new certificates. * Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future. # Implementation of Countermeasures May 30, 7:00 PM: Complete implementation of certificate change over for the whole system. June 2, 11:00AM: Convey feedback to vendor on how they need to change. # Follow Up / Review May 30-31: Validate certificate replacement is working for all systems. June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.
There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM. An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM. An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here tomorrow morning. Thank you for your patience.
The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here later today. Thank you for your patience.
As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here later today. Thank you for your patience while we find a solution.
As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid. Our next scheduled update is 11PM. Thank you for your patience while we find a solution.
As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes. At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes. At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that ELMO is currently experiencing issues. The UAS ELMO team is currently investigating, and we will be making updates at 30 minute intervals. Thank you for your patience during the resolution of this issue!
The UAS ELMO team has identified the issue with ELMO service and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The affected components of ELMO appear to be stable. We will continue monitoring the stability of the fix over the weekend, and you can expect a final update at the start of business (8:00AM) Monday if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The UAS ELMO team has resolved the issue with the ELMO, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available. Thank you for your patience during the resolution of this issue!
There are still some users currently experiencing issues with the UAOnline Employee Login. The EAS team is continuing to work with the vendor, Ellucian, towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error stating that the "MEP code is invalid", simply change the "UAA" in the url of the page displaying the error to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. If the issue persists, please contact the NTS Service Desk. We will make updates on this situation at the start of the business day 8:00am and as new information becomes available. Thank you for your patience during the resolution of this issue!
The OIT EAS team has identified the issue with the UAOnline Employee Login and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that our ticketing system, TeamDynamix (TDX), is currently experiencing issues processing replies to generated emails. The UAA Enterprise Service Management team is currently investigating, and we will be making updates when we open at 8:00am Alaska Time. Thank you for your patience during the resolution of this issue!
UAA ESM has applied a workaround and the affected components of TDX appear to be stable. We will continue monitoring the stability of the fix until the end of the business day (5:00PM) today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The UAA ESM team has resolved the issue with the affected components of TDX, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
This outage was caused by an issue on our vendor’s side. They released the following information: “The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.“
We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
OIT EAS reports that Ellucian is going to perform a rolling restart of the affected components, so we expect to see services regain functionality one-at-a-time. We'll report on the status of each as new information becomes available, and at our 1-hour intervals! Thank you again for your time and understanding.
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
The affected components of Banner and UAOnline appear to be stable. We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:52PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The affected components of Banner are still operational, and we are considering the fix to be stable and this outage resolved. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected. Thank you for your patience during the resolution of this issue!
Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals. Thank you for your time.
Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available. Thank you for your time!
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 1:30PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
UAOnline is experiencing slowness and timeouts as a result of a different incident, and details can be found here as we continue to follow that resolution: https://status.alaska.edu/incidents/2141hpy4lvlm
This issue with UAOnline was identified and the fix is stable.
UAOnline Partial Outages Problem Impact Analysis Event Occurrence: March \[15, 17, 20 , 23\] 2026 Employee Self Service; April 2, 2026 Employee Self Service; April 7, 2026 Finance Self Service; April 8, 2026 General Self Service # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. Banner and UAOnline are hosted by the vendor Ellucian, also the maker of the product. From time to time during initial validation of new upgrades, not all defects are experienced. The self service components of Banner include General, Employee, Finance, and Student self service. All of these are separate applications that are made available under the heading UAOnline and navigable between each area after initial login. # Break Down of the Problem Initially Employee Self Service \(ESS\) was impacted with unavailability on March 15, 17, and 20. Upon report of an issue with the instance the vendor was notified and the corrective action was to restart the service. Noted during these times that some end users were able to access the platform while others could not. On March 20th the service owner escalated further related to this issue. Ellucian shared 2 product defects related to ESS that they expected to cause the issue scheduled of the UA production environment in May. Ellucian recommends instituting daily restarts of the Employee Self Service instances to occur in the UA daily maintenance window of 4am to 5am. The earliest Ellucian could schedule was March 25, resulting in another outage on March 23rd and an escalation response to Ellucian to restore service. On April 2nd, after mitigation was in place, ESS failed again and Ellucian further escalated to prepare a fix to address the product defect specifically for ESS. A patched version of ESS was deployed on April 3rd in TEST and validation was reported back to Ellucian on April 6th to go into production. Further issues with ESS were not identified. On April 7th, Finance Self Service\(FSS\) went down and was reported to Ellucian and Ellucian configured daily restarts. April 8th, General Self Service \(GSS\) was reported down and escalations were entered with Ellucian. On April 10, all self service apps were scheduled to be updated similarly to ESS with daily restarts. All but GSS were successful with this update. # Target State / Goal The Banner and UAOnline services should be available 24 hours a day 7 days a week with the exception of scheduled and planned down time including the daily maintenance window. The system should always be responsive. # Root Cause Analysis Ellucian’s review of the application hosts that were failing showed the available disk filling up related to a large amount of logs being created in a very short period of time. Ellucian attempted to mitigate this with a daily restart, but demonstrated during this time that the issue could manifest in just a few hours. Ellucian traced to specific product defects that they believed were causing the excessive logging issue. They attempted to mitigate this issue by establishing daily restarts and by creating a non-standard custom WAR file for deployment and management of each Self Service Application. Ellucian later discovered that there was a bug in the text manager product component that when using a MEP environment like UA has, could cause the excessive generation of error log messages which is likely what was filling the disk. Ellucian has released an update for each of the Self Service applications out of band to address the product defect. # Develop Countermeasures * Deploy updated version of self service software that addresses the product defect. # Implementation of Countermeasures * May 10, 2026 - All self service application with the expectation of Employee Self Service \(ESS\) will be updated to the version where the underlying product defect is corrected. ESS has a new defect that will prevent immediate updating. * Future - Apply ESS tier 2 update which corrects the product defect, when the other dependent product defect is resolved. # Follow Up / Review May 11, 2026: Verify all self service applications are working as expected. July 5, 2026: Verify status of ESS to be upgraded.
We have received reports that Finance Self-Service Banner (the UAOnline 'Finance' tab) is currently experiencing issues. The OIT Enterprise Applications Services team has sent a high-priority ticket to the vendor, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again! We will monitor the stability of this fix and make another update at the end of the business day (5:00PM) today. Thank you again for your time while we followed the resolution of this issue!
Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM. Thank you again for your time while we followed the resolution of this issue.
The issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.
We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals. Thanks so much for your time!
The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates. Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.
OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined. Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.
The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk. Thanks so much again for your time and patience as we followed the resolution of this incident.
The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk. Thanks so much again for your time and patience as we followed the resolution of this incident.
The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual. Thank you again, and happy Friday!
We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down. We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!
Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline. We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!
Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time. Please report any continued issues with Banner speed and functionality to your campus IT helpdesk. Thank you again for your time and patience as we followed the resolution of this issue!
OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable. The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk. Thanks so much for your time and patience as we followed the resolution of this incident.
UAF Facility Services has a planned power outage in Hess Village that is impacting network equipment in Hess Village. That power outage is planned to be complete by 1PM.
UAF Facilities Services has completed work in Hess Village and the impacted network equipment is operating without issue.
A scheduled power outage in Hess Village affected the wireless network in that area.
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!
OIT EAS has re-escalated their existing ticket with the vendor (Ellucian). We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing. We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
OIT EAS has confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that the UAOnline Self-Service/Employee Dashboard is currently experiencing issues. The OIT EAS team is aware and has identified the cause to be related to resource issues on the vendor's side; they have started a ticket with the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
Vendor identified the issue, restarted the affected service, and function was restored. We are currently monitoring for any further issues.
We are continuing to monitor for any further issues.
Service is restored.
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
The OIT EAS team requested their vendor to perform a restart of affected services, and the Employee Dashboard in UAOnline appears to be fully operational again. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!