Veriff kesinti geçmişi

1. 3 Eylül 2026 22:18 UTCinvestigating

   Şu anda Verification Decisions ile potansiyel degraded performansı araştırıyoruz. Ekibimiz, gecikme kararlarına katkıda bulunan konunun kök nedenini tanımlamak ve kısa bir süre içinde bir güncelleme sağlayacaktır.

2. 3 Eylül 2026 22:30 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

3. 3 Eylül 2026 22:34 UTCidentified

   Üçüncü parti sağlayıcılarımızdan biri ile bir sorun, ABD bölgelerimizde otomatik doğrulama kararında bir artışa neden oldu.

4. 3 Eylül 2026 22:36 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

5. 3 Eylül 2026 23:02 UTCmonitoring

   Daha fazla sorun için izlemeye devam ediyoruz.

6. 4 Eylül 2026 06:20 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 31 Ağustos 2026 20:46 UTCidentified

   Şu anda Verification Decisions ile potansiyel degraded performansı araştırıyoruz. Ekibimiz, gecikme kararlarına katkıda bulunan konunun kök nedenini tanımlamak ve kısa bir süre içinde bir güncelleme sağlayacaktır.

2. 31 Ağustos 2026 21:18 UTCidentified

   ABD bölgesinde küçük bir alt doğrulama için Verification Kararlarını etkileyen yüksek performansı araştırıyoruz. Ekibimiz, katkıda bulunan sorunu tespit etti ve yeni trafiği sağlıklı bir ortama yönlendirdi. ABD bölgesinde sınırlı sayıda in-progress doğrulama gecikmiş kararlar alabilir. Kısa bir süre içinde bir güncelleme sağlayacağız.

3. 31 Ağustos 2026 21:55 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 31 Ağustos 2026 22:08 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 26 Ağustos 2026 16:46 UTCresolved

   Yaklaşık 16:18 ve 16:40 UTC 26 Ağustos 2026'da, son kullanıcıların alt seti, doğrulama akışını tamamlarken geçici hataları veya yavaşlığı karşılaşabilir. Ekibimiz sorunu tespit etti ve bir düzeltme uyguladı, sonra hizmet geri alındı. Doğrulama akışı artık normal olarak çalışıyor. İzlemeye devam ediyoruz ve recurrence önlemek için araştıracağız.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 6 Ağustos 2026 18:00 UTCinvestigating

   We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.

2. 6 Ağustos 2026 18:09 UTCidentified

   We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible. Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected. We will continue to provide updates as more information becomes available.

3. 6 Ağustos 2026 19:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 Ağustos 2026 19:33 UTCresolved

   This incident has been resolved.

1. 28 Temmuz 2026 14:00 UTCinvestigating

   Her zamankinden daha yüksek karar süreleri deneyimlemesine neden olan bir sorunu aktif olarak izliyoruz. Bu konu tüm seansları etkilemez, bu yüzden etkilenebilir veya olmayabilirsiniz. Ekibimiz şu anda kök nedenini araştırıyor. Etkilenen bileşeni tespit ettiğimiz ve paylaşmamız için başka bir güncelleme sağlayacağız.

2. 28 Temmuz 2026 14:25 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 28 Temmuz 2026 14:25 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

4. 28 Temmuz 2026 14:27 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

5. 28 Temmuz 2026 14:38 UTCresolved

   Yüksek karar zamanlarına neden olan başarısız bir bileşen dağıtımını geri aldık. İzleme periyodundan sonra, tüm sistemler normal operasyona geri döndü. Bunun sebep olabileceği herhangi bir rahatsızlıktan özür dileriz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 24 Temmuz 2026 12:15 UTCinvestigating

   Şu anda Verification Decisions ile potansiyel degraded performansı araştırıyoruz. Ekibimiz, gecikme kararlarına katkıda bulunan konunun kök nedenini tanımlamak ve kısa bir süre içinde bir güncelleme sağlayacaktır.

2. 24 Temmuz 2026 16:46 UTCidentified

   Üçüncü parti sağlayıcılarımızdan birini etkileyen bir sorunu tespit ettik ve mümkün olduğunca çabuk çözmek için onlarla birlikte çalışıyorlar. Çünkü mesele geçicidir, bazı seanslar daha yüksek çözünürlükte deneyimlenebilir, diğerleri etkilenmezken. Güncellemeleri daha fazla bilgi olarak sunmaya devam edeceğiz.

3. 24 Temmuz 2026 20:34 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 25 Temmuz 2026 11:59 UTCresolved

   Başarılı bir izleme sürecinden sonra, konunun tamamen çözüldüğünü doğruladık. Sistem metrikleri normale döndü ve tüm hizmetler çalışır. Sabrınız için teşekkür ederiz bizimle.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 21 Temmuz 2026 11:37 UTCresolved

   2026-07-20 14:50 UTC ve 2026-07-20 16:30 UTC arasında, Watchlist Ekranlama (PEP ve Sanctions) webhooksunun teslim edilmesi için üçüncü taraf bir sağlayıcıdaki bir olayda not edildi. Bu dönemde, Watchlist Ekran sonuçları oluşturulamadı ve ilgili webhook bildirimleri küçük bir etkilenen seans için teslim edilmedi. Bu olay sadece üçüncü taraf sağlayıcısına izole edildi; Veriff'in temel kimlik doğrulama ve karar verme yetenekleri etkilenmedi. Üçüncü taraf servisi normal operasyona döndü ve Watchlist Ekranlama webhook teslimatı yeniden başladı. Etkilenen seanslar Watchlist Ekranlama için yeniden işlenebilir (PEP & Sanctions) kontrol, Hangi sonuçlar webhook, Public API ve Dataff Hub / İstasyonu aracılığıyla kullanılabilir.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 7 Temmuz 2026 21:06 UTCinvestigating

   We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

2. 7 Temmuz 2026 21:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Temmuz 2026 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 Temmuz 2026 23:43 UTCresolved

   This incident has been resolved.

1. 6 Temmuz 2026 20:39 UTCidentified

   We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision. Our team is actively working to resolve the issue as quickly as possible and minimize the impact. We apologize for the inconvenience and appreciate your patience.

2. 9 Temmuz 2026 09:29 UTCidentified

   We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome. WHO IS AFFECTED - Customers processing verifications in our US region only. Other regions are unaffected. - Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage. WHAT YOU MAY SEE - Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct. - Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this. - Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data. WHAT WE ARE DOING - The affected component is partially dependent on a third-party service that is currently experiencing an outage. We are working with the provider on a fix. - We have deployed changes to make the service more resilient and reduce the impact in the meantime. NEXT UPDATE - We will post our next update by 11:00 UTC Thursday, July 9th.

3. 9 Temmuz 2026 13:09 UTCidentified

   We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome. WHO IS AFFECTED - Customers processing verifications in our US region only. Other regions are unaffected. - Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage. WHAT YOU MAY SEE - Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct. - Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this. - Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data. WHAT WE ARE DOING - We have deployed changes to make the service more resilient and reduce the impact in the meantime. - The affected component is partially dependent on a third-party service that is currently experiencing an outage. They stated that the fix would be deployed by Friday 10th of July. NEXT UPDATE - We will post our next update by 11:00 UTC Friday, July 10th.

4. 10 Temmuz 2026 12:43 UTCresolved

   Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

1. 6 Temmuz 2026 15:15 UTCidentified

   We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision. Our team is actively working to resolve the issue as quickly as possible and minimize the impact. We apologize for the inconvenience and appreciate your patience.

2. 6 Temmuz 2026 19:31 UTCresolved

   Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

1. 30 Haziran 2026 16:32 UTCinvestigating

   We have identified an issue that is preventing new Veriff accounts from being created. This issue does not affect existing customers or their ability to use the service; it only impacts the creation of new accounts. Our team is actively investigating the root cause and working to implement a fix. We will provide updates as more information becomes available.

2. 30 Haziran 2026 16:57 UTCmonitoring

   The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.

3. 30 Haziran 2026 17:21 UTCresolved

   Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

1. 30 Haziran 2026 15:22 UTCinvestigating

   We have identified an issue affecting manual verifications that may cause delays in verification decisions. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. 30 Haziran 2026 15:33 UTCidentified

   The root cause of the issue has been identified. Our team is prioritized on deploying a fix.

3. 30 Haziran 2026 15:40 UTCresolved

   This incident has been resolved.

1. 18 Haziran 2026 14:39 UTCinvestigating

   Thank you for your patience. We have identified the components with the issue. Our team is actively investigating the root cause, and we will share a status update shortly.

2. 18 Haziran 2026 15:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 Haziran 2026 15:56 UTCmonitoring

   We identified an issue affecting the search service in Veriff Station that caused some search requests to fail and return errors. The issue has been resolved, and a fix has been deployed. We are actively monitoring the service to ensure continued stability and performance.

4. 18 Haziran 2026 18:59 UTCresolved

   Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

1. 17 Haziran 2026 15:26 UTCmonitoring

   We have identified an issue affecting one of our services, resulting in longer-than-expected decision times for verifications. A fix has already been deployed; however, some related effects are still being mitigated as the changes continue to propagate through the system. Our team is actively monitoring the situation and will provide further updates as they become available.

2. 17 Haziran 2026 16:15 UTCresolved

   This incident has been resolved.

1. 12 Haziran 2026 02:06 UTCinvestigating

   We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

2. 12 Haziran 2026 02:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 Haziran 2026 02:43 UTCidentified

   The issue has been identified.

4. 12 Haziran 2026 03:11 UTCmonitoring

   The issue has been traced back to an upstream infrastructure outage affecting our platform. We are working closely with the provider to monitor the resolution and restore full functionality.

5. 12 Haziran 2026 05:45 UTCmonitoring

   The fix has been successfully deployed. While services are returning to operational level, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.

6. 12 Haziran 2026 10:19 UTCresolved

   This incident has been resolved.

1. 11 Haziran 2026 17:38 UTCresolved

   Between 2026-06-11 11:10 and 2026-06-11 14:50, Auto Decision Time experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.

1. 8 Haziran 2026 17:23 UTCresolved

   Between 2026-06-08 16:15 and 2026-06-08 17:00 UTC, our API and Webhook services experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.

1. 27 Mayıs 2026 14:51 UTCresolved

   Between 14:01:00 UTC and 14:15:00 UTC, the decision times experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.

1. 19 Mayıs 2026 07:45 UTCmonitoring

   Hello! We wanted to to inform you that our session expiry is currently experiencing issues, which prevents sessions from getting expired/abandoned once the sessions is past it's validity date. Please also note that decision webhooks notifying about expired/abandoned sessions are also not being sent because of this issue at hand The root cause of the issue was already identified, further impact mitigated and we are waiting for the session backlog to clear out. We will keep you posted on new updates

2. 20 Mayıs 2026 06:34 UTCresolved

   This incident has been resolved.

1. 24 Nisan 2026 14:18 UTCinvestigating

   We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

2. 24 Nisan 2026 14:32 UTCidentified

   The root cause of the issue has been identified. Our team is prioritized on deploying a fix.

3. 24 Nisan 2026 15:30 UTCmonitoring

   The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.

4. 24 Nisan 2026 15:34 UTCresolved

   Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.