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We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts. This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached. In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/

Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.

This incident has been resolved.

We have received reports of the image upload feature displaying a 404 and preventing the upload of new images. Our team is investigating the issue and will post updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Site Designer stores may be experiencing errors with product prices not displaying on the product pages, as well as with adding products to cart. We are currently investigating and will provide updates as soon as we know more.

This issue has been identified and we have deployed a fix.

A fix for the issue with Site Designer product pages has been deployed and we are continuing to monitor for any errors.

This incident has been resolved.

We have received reports of order confirmation emails not arriving to inboxes. Our team is currently investigating the issue and will post more information as it becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved

We have received reports of merchants experiencing an issue when going to Design > Email Templates and clicking to view their email spam prevention records in the stores admin dashboard. When attempting to view the records, the message "Your store's domain registration is not complete." is presented incorrectly. This is due to an issue that our third party email service is currently experiencing. For more details and update to date information on the issue visit the Mailgun status page here: https://status.mailgun.com/

This incident has been resolved.

We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.

We have identified the situation is not caused by the Volusion Platform. We are working with our 3rd party partners to resolve this and will continue providing you updates.

We have confirmed from PayPal that the PayFlow team completed a rollback of a recent code release and the situation has been resolved. We will continue to monitor to confirm the situation remains resolved.

This incident has been resolved

Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

A fix has been implemented and we are monitoring the results. Site Designer sites should now be up and functional.

Some Site Designer sites are currently down. We have identified the issue and are working on implementing a fix.

A fix has been implemented. We will continue to monitor and will update here when the issue has been resolved.

This incident has been resolved

Our provider, Rackspace, is currently experiencing login disruptions. We are monitoring their progress and will update this page as soon as a fix is confirmed. For real-time technical details, please visit the Rackspace Status Page at https://status.apps.rackspace.com/.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of network-related errors affecting the Design > Site Designer feature. Our team is currently working to identify the cause, and we will provide updates here as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Sites experienced a temporary 500 error due to a short issue effecting one of our third party service providers. The issue was quickly mitigated by that third party and all sites are now operational.

Some sites may be experiencing intermittent loading issue due a global networking issue impacting our third part service provider Cloudflare. We are continuing to monitor the situation and will provide updates as they become available. More information can also be found on the Cloudflare status page here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have received some reports from merchants regarding an issue with Site Designer. We will continue to investigate this and will provide an update when we have any new information.

A fix has been implemented and we will continue to monitor.

This incident has been resolved.

Volusion Payments powered by Stripe is currently experiencing issues communicating with Stripe. We are currently looking into this and will update you here as we make progress.

The issue has been identified and we are currently working on implementing a fix.

A fic has been implemented and we are monitoring the results.

This incident has been resolved.

We have received reports that there is currently an outage with one of our third party email service providers. This may cause issues when logging into emails. We will continue to monitor this issue and provide updates as soon as we know more.

We have evidence that the issue is related to the global Microsoft Azure outage. We will continue to post updates as they become available.

With the conclusion of the global Microsoft Azure event, our third party email service provider has resolved their outage and services have been restored.

This incident has been resolved.

We are currently investigating an intermittent issue affecting the Premium Checkout process. Some orders are failing to display in the admin dashboard however checkout and order submission is not affected. The immediate workaround for merchants to view affected orders has been to bulk update the order with an existing payment method. Our team is actively working to diagnose and resolve the root cause of the payment method failure.

We have identified the cause of the order display issue and we are working on applying a fix.

We have a fix in place and can confirm that this incident is resolved.

Merchants that are currently using PPCP with the setting 'Show Paypal Credit/Debit Card Fields' are experiencing issues with the credit card fields not allowing entries. However, standard Paypal is still operable if that setting is not selected. We are working to resolve this issue and will post updates as soon as possible.

We are seeing intermittent issues with Paypal loading across the Volusion platform. This is related to an incident with Paypal which they are currently working on resolving. You can monitor the Paypal Status Page here: https://www.paypal-status.com/incident/production We will continue to provide updates as soon as they are available.

PayPal has resolved an issue on their end and we have confirmed that the 'Show Paypal Credit/Debit Card Fields' now correctly displays the credit card fields and allows customers to enter their information. We will continue to monitor the situation.

This incident has been resolved.

Our phone support feature is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by chat or email us at support@volusion.com

Our phone provider is experiencing an outage. In the meantime, please reach out with any support issues by chat or email us at support@volusion.com

Our provider has implemented a fix. Phone Support is available again during normal operating hours.

Some sites may be experiencing intermittent downtime. We have notified Cloudflare that traffic is not re-routing correctly so we can get this fixed as quickly as possible and are continuing to monitor sites.

We have identified the issue and are working to get a fix implemented as soon as possible. Merchant storefronts should be up, however support contacts and admin areas are still experiencing issues. We will continue to update as soon as we have implemented a fix.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our support feature 'Chat With an Expert' is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by phone or email us at support@volusion.com

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some Site Designer storefronts are currently experiencing a partial outage. We are investigating this issue and will provide updates as soon as possible.

We identified that this issue was related to an incident with Cloudflare where Rate Limiting rules were triggered too early, causing sites to return 522 errors. This incident has been resolved and we are no longer seeing these errors. We will continue to monitor for any further issues.

This incident has been resolved.