Webshrinker kesinti geçmişi

1. 28 Eylül 2026 12:51 UTCidentified

   Mühendislik ekibimiz, panelin arayüzün içinde doğru değişiklikleri yansıtmamasına neden olan bir sorunu tespit etti ve şu anda sorunu yeniden tanımlamak için bir düzeltme uygulamak için çalışıyor. Değişiklikler aktif ve beklendiği gibi çalışıyor. Şu anda panoda göstermeden 30 dakikaya kadar bir gecikme var, bu yüzden gördüğünüz şey henüz son güncellemeleri yansıtmayabilir. Uygulamalı bir kez mümkün olduğunca kısa sürede güncel durumu sağlayacaktır.

2. 28 Eylül 2026 14:35 UTCidentified

   Bu sorun için bir düzeltme üzerinde çalışmaya devam ediyoruz.

3. 28 Eylül 2026 15:29 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 28 Eylül 2026 15:45 UTCresolved

   Bu olay çözüldü.

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1. 22 Eylül 2026 12:14 UTCinvestigating

   Mühendislik ekibimiz şu anda, Birleşik Krallık bölgesinde Intermittent olmaya neden olan bir sorunu araştırıyor ve şu anda ortaklarımızla durumu çözmeye çalışıyor.

2. 22 Eylül 2026 12:26 UTCmonitoring

   Karar geri döndü ve çalışıyor; mühendislik izliyor.

3. 22 Eylül 2026 14:26 UTCresolved

   Bağlantımız bir Internet Exchange (IX), aslında bizi diğer birçok ağla bağlayan ortak bir merkez aracılığıyla sağlanır. IX'e olan kendi bağlantımız düştüyse, tüm müşterileri eşit şekilde etkiledi, ancak bu burada durum değildi. Gördüğümüz şeye dayanarak, IX'teki aynı altyapıyı paylaşan ağların alt setinin yerelleştirilmiş bir sorun yaşadığını, bu da bazı müşterilerin neden diğerlerinin yapmadığı bir sorunu fark ettiğini açıklayabilir. Bunun doğrulanmış bir kök nedeni yerine en iyi çalışma teorimiz olduğundan şeffaf olmak istiyoruz, çünkü bu özel altyapı parçasına tam görünürlük sahip değiliz. Ayrıca üst düzey sağlayıcımızla kontrol ettik ve sonunda tüm sistemlerin bu dönemde sağlıklı olduğunu doğruladılar. Yakın izlemeye devam ediyoruz ve daha fazla şey öğrenirsek sizi güncelleyeceğiz. Lütfen hala herhangi bir sorun yaşıyorsanız bildirin.

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1. 17 Eylül 2026 20:35 UTCidentified

   Ekibimiz, DNS kararlarının gecikmesine ve zaman aralıklarına neden olan sorunu belirledi. Mühendislik, remediate ve restore hizmetleri için bir düzeltme uygulamak için aktif olarak çalışmaktadır. Güncelleme durumu en kısa sürede sağlanacaktır. Ayrıca burada durum sayfamızı gözden geçirmekle güncelleştirmelere devam edebilirsiniz: https://status.dnsfilter.com/

2. 17 Eylül 2026 20:47 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

3. 17 Eylül 2026 21:00 UTCresolved

   Batı Sahil bölgesinde bazı müşterileri etkileyen latency sorunlarının kök nedenini tespit ettik ve bir düzeltme yaptık. Trafik istikrarlı seviyelere geri döndü ve hizmet normalde çalışıyor. Sürekli istikrarı sağlamak için bölgeyi yakından takip etmeye devam edeceğiz. Sorunları deneyimlemeye devam ederseniz lütfen yardım ekibimize yardım ekibimize yardım etmek için ulaşın

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 14 Eylül 2026 16:22 UTCidentified

   Raporlamayı etkileyen bir sorunun nedenini tespit ettik. Müşteriler DNS Query Log'i yükleyemez veya panoda rapor verilerini görüntülemede gecikmeleri görebilirler. Ekibimiz tam bir karara doğru çalışıyor. Bu arada herhangi bir sorunuz varsa lütfen Destek Ekibimizle iletişime geçin. Kısa bir süre içinde ek güncellemeler vereceğiz.

2. 14 Eylül 2026 16:48 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz

3. 14 Eylül 2026 17:09 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 3 Haziran 2026 17:56 UTCresolved

   On June 3, 2026 between 6:47:00 and 6:53:00 UTC, some historical query data (older than ~2 weeks) was temporarily unavailable. Scheduled and queried reports that ran during this window may have returned zero or partial results. DNS filtering and traffic ingestion were not affected at any point. The issue has been resolved. If you have any questions please reach out to our Support team.

1. 28 Mayıs 2026 13:46 UTCidentified

   We are aware of an issue causing certain valid domains to be incorrectly classified as malicious. Our team has identified the cause and is actively implementing a rollback to restore normal classification behavior as quickly as possible. This issue does not impact DNSFilter DNS resolution or overall service availability. We will continue to provide updates as progress is made and expect to share another update shortly.

2. 28 Mayıs 2026 13:58 UTCmonitoring

   We have implemented a rollback and are currently monitoring the environment to ensure domain classifications continue operating normally. This issue did not impact DNS resolution or overall DNSFilter service availability. We will continue to monitor closely and provide any additional updates if necessary. If you continue to experience any issues, please submit a support ticket.

3. 28 Mayıs 2026 16:47 UTCresolved

   The issue causing certain domains to be incorrectly classified as malicious has been fully resolved. Our team implemented a rollback and completed monitoring to confirm classification behavior has returned to normal operation. This issue did not impact DNS resolution or overall DNSFilter service availability. We sincerely apologize for the disruption and appreciate your patience while we worked to quickly identify and resolve the issue. If you continue to experience any related problems, please reach out to our Support team for further assistance.

1. 11 Mayıs 2026 14:37 UTCidentified

   Customers may experience issues with the Home Dashboard and Insights pages not displaying data. Additionally, the Site Deployment page may show a “Failed to Load QPS” error message. We have identified the root cause of the issue and are actively working on implementing a fix. DNS Resolution and Filtering are NOT affected.

2. 11 Mayıs 2026 15:10 UTCresolved

   The issue impacting the Home Dashboard and Insights pages, as well as the “Failed to Load QPS” error message on the Site Deployment page, has been resolved. Functionality has returned to normal operation. If you continue to experience any issues, please reach out to our Support team for further assistance.

1. 8 Mayıs 2026 12:54 UTCidentified

   Our engineering team has identified an issue with our cloud partner that may cause the Reporting to have performance issues. Our Anycast network is unaffected as of this time. We will provide an updated status as soon as possible once the partner has resolved this issue.

2. 8 Mayıs 2026 16:11 UTCmonitoring

   We are continuing to monitor this issue.

3. 9 Mayıs 2026 11:36 UTCresolved

   This incident has been resolved. Our cloud partner has resolved the issue impacting reporting performance. Functionality has now returned to normal operation.

1. 27 Nisan 2026 11:09 UTCidentified

   Our engineering team has identified an issue where the dashboard may not show data in the DNS Query Log and is currently working to implement a fix to remediate the problem. We will provide updated status as soon as possible once a fix has been implemented.

2. 27 Nisan 2026 12:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 Nisan 2026 14:28 UTCresolved

   We’ve resolved the issue that was causing DNS Query Log data to not appear in the dashboard. Our engineering team identified the root cause and implemented a fix, and data visibility has now been restored.

1. 30 Mart 2026 17:02 UTCidentified

   Our Engineering team has identified an issue that has caused DNS resolution failure observed in our NYC region and is actively working to implement a fix to remediate and restore services. Updated status will be provided as soon as possible.

2. 30 Mart 2026 17:26 UTCmonitoring

   Traffic redirection has been completed, and we’ve shifted traffic to the closest available region. Performance should now be returning to normal, if it hasn’t stabilized already. We will continue to monitor closely to ensure stability.

3. 30 Mart 2026 20:13 UTCresolved

   This incident is now resolved. We have now shifted traffic back to the NYC region. This issue was identified to be caused by a routing problem at an upstream Internet Exchange provider, which impacted connectivity and cascaded to our services. To minimize customer impact, we temporarily rerouted traffic to our Washington, DC region. Once the issue was confirmed to be resolved by our upstream partner, traffic was safely restored to the NYC region.

1. 5 Aralık 2025 09:15 UTCidentified

   Our engineering team has identified an issue with our cloud partner that may cause domains to have performance issues. Our Anycast network is unaffected as of this time. We will provide an updated status as soon as possible once the partner has resolved this issue.

2. 5 Aralık 2025 09:37 UTCresolved

   The cloud partner has resolved the issue on their end. Our engineers have confirmed that both Anycast and DNSFilter APIs remained fully operational throughout the event.

1. 28 Kasım 2025 14:23 UTCresolved

   An issue was identified affecting our DoH service that may have impacted customers in the London region. This did NOT affect DNS1/DNS2 UDP/TCP/TLS/DoT services. We identified the fault on Tuesday the 25th and resolved the it by 20:00 UTC by updating all affected servers. In addition, we have improved our monitoring and automation by adding a new failsafe to avoid this from happening again in the future.

1. 18 Kasım 2025 12:20 UTCinvestigating

   Our engineering team is currently investigating an issue that is causing DNS resolution to be Intermittent and is currently working with our partners to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

2. 18 Kasım 2025 12:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Kasım 2025 12:26 UTCmonitoring

   We are currently investigating an issue affecting some users access to the DNSFilter dashboard. This does not impact DNS resolution. We are closely monitoring the situation and will provide updates as more information becomes available.

4. 18 Kasım 2025 15:49 UTCresolved

   This incident has been resolved.

1. 20 Ekim 2025 09:57 UTCidentified

   Our engineering team has identified an issue with our cloud partner that may cause the dashboard and API to have performance issues. Our Anycast network is unaffected as of this time. We will provide an updated status as soon as possible once the partner has resolved this issue.

2. 20 Ekim 2025 12:22 UTCresolved

   The cloud partner has resolved the issue on their end. Our engineers have confirmed that both Anycast and DNSFilter APIs remained fully operational throughout the event. No customer-facing impact or service degradation was observed.

1. 29 Eylül 2025 15:02 UTCinvestigating

   We are currently investigating an issue impacting customers who have added local domains to their Local Domain List that are also publicly accessible. In these cases, users may experience problems when connecting to VPNs or other services, resulting in the Unknown Block Page being displayed. Our team is actively working to identify a permanent resolution. Further updates will be posted here as they become available.

2. 29 Eylül 2025 18:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 29 Eylül 2025 18:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 Eylül 2025 20:51 UTCresolved

   A solution has been implemented, and performance has returned to normal. No further impact is expected. If you continue to experience related issues, please reach out directly to our Support team.

1. 2 Eylül 2025 20:51 UTCidentified

   Status Report: Zorus Portal Service Disruption Summary We are currently experiencing a backend connectivity issue affecting several elements of the Zorus Portal. Core protection remains fully functional, but some portal features are impacted. Impacted Services The following portal features are temporarily unavailable or degraded: -Reporting: Issues with generating and sending reports. -Whitelabeling: Modifications to whitelabeling settings are unavailable. -Customer & Group Management: Creation of new customers and groups may fail. -Agent Downloads: Downloading the Zorus Agent is currently disrupted. -Gradient MSP Integration: Integration features are impacted. Unaffected Services Filtering and Protection: All core filtering and protection services remain operational and continue to protect end users without interruption.

2. 5 Eylül 2025 20:15 UTCresolved

   This incident has been resolved.

1. 29 Temmuz 2025 12:53 UTCresolved

   Between 5:22 AM and 9:03 AM EST, we observed degraded performance on our policy servers. The issue was identified and resolved, and systems have since returned to normal operation. Components Affected: Zorus - Policy Servers

1. 22 Temmuz 2025 15:30 UTCresolved

   Incident Summary: Between 12:37 PM and 2:25 PM EST on July 21, 2025, we experienced degraded performance affecting portions of our infrastructure, including the portal, reporting, and policy management. Resolution: Additional resources have been provisioned to improve performance and ensure better handling of system load moving forward.

1. 14 Temmuz 2025 12:14 UTCidentified

   Our engineering team has identified an issue that is preventing users from logging into the dashboard and is currently working to implement a fix. We will provide updated status as soon as possible.

2. 14 Temmuz 2025 12:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 Temmuz 2025 13:52 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 14 Temmuz 2025 17:04 UTCresolved

   This incident has been resolved.

5. 15 Temmuz 2025 13:12 UTCpostmortem

   **Dashboard Login Failure - Postmortem** **Summary:** The system experienced a performance reduction that resulted in slower API response times and an unresponsive front-end dashboard. As a result, users encountered delays when interacting with the dashboard and during API calls. **Resolution:**  Our team identified the issue immediately and initiated an incident response. A hot fix addressing the root cause was developed, tested, and deployed the same day to restore normal service. **Next Steps:**  We are conducting a deeper review of how our systems interact with the database to identify opportunities for long-term optimization and to prevent similar issues in the future.

1. 24 Haziran 2025 15:56 UTCinvestigating

   We are currently investigating an issue in the DNSFilter UI that is preventing manual customers from seeing Roaming Client.

2. 24 Haziran 2025 16:45 UTCmonitoring

   A fix has been implemented and we are continuing to monitor the results.

3. 24 Haziran 2025 18:40 UTCresolved

   This incident has been resolved.