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    53 Wufoo incidents · Nisan 2018 — official updates, affected components, duration and resolution details.

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    Urgent preventive security maintenance

    Başlangıç 21 Ekim 2026 18:38 UTC · 4h 41m

    OutageKritik olay
    1. 21 Ekim 2026 18:38 UTCinvestigating

      We have temporarily taken our Wufoo service offline to perform urgent preventive security maintenance.  Please note that there is no evidence of a security breach or compromise to our systems or customer data. We are proactively taking these measures as a preemptive step to ensure full protection across our service. Our engineering and security teams are actively applying the necessary updates and testing. We expect to bring Wufoo back online as soon as maintenance is complete. Thank you for your patience and understanding.

    2. 21 Ekim 2026 22:43 UTCmonitoring

      Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We're monitoring closely. In the short term, file uploads may not work as expected, and some upload limits may apply. Our teams are working to bring uploads fully back to normal.

    3. 21 Ekim 2026 23:18 UTCresolved

      Incident is Resolved. Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.

    Tasarruf formu bir hataya yol açar

    Başlangıç 15 Ekim 2026 23:04 UTC · 3h 1m

    Pending
    1. 15 Ekim 2026 23:04 UTCinvestigating

      Şu anda bu konuyu araştırıyoruz.

    2. 16 Ekim 2026 00:42 UTCmonitoring

      Bir düzeltme uygulandı. Tasarruf formu çalışmalıdır, ancak bu olayı çözüm olarak adlandırmadan önce bir süre için sonucu takip ediyoruz.

    3. 16 Ekim 2026 02:05 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Müşteriler Yardım Merkezi sohbetbotajımız aracılığıyla destekleyemezler

    Başlangıç 14 Temmuz 2026 19:16 UTC · 50m

    Pending
    1. 14 Temmuz 2026 19:16 UTCinvestigating

      Bu konu, müşterilerin canlı bir ajana ulaşmalarını veya bir e-posta desteği davasını aracılığıyla sunmalarını engelliyor. Kullanıcılar "Geçmek için bağlanan bir sorun vardı. Lütfen daha sonra tekrar deneyin" veya "Sana destek ekibimize bağlanan teknik bir sorun vardı. Lütfen daha sonra tekrar deneyin.” Biz biliyoruz ve buna bakıyoruz.

    2. 14 Temmuz 2026 19:58 UTCidentified

      Sorun tespit edildi ve bir düzeltme uygulanır.

    3. 14 Temmuz 2026 20:00 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    4. 14 Temmuz 2026 20:06 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    "Please enter a valid date in MM/DD/YYYY format" error appearing for valid dates

    Başlangıç 5 Şubat 2026 17:48 UTC · 27m

    Pending
    1. 5 Şubat 2026 17:48 UTCinvestigating

      We are currently investigating this issue.

    2. 5 Şubat 2026 17:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 Şubat 2026 18:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 Şubat 2026 18:15 UTCresolved

      This incident has been resolved.

    AWS issue impact

    Başlangıç 20 Ekim 2025 14:55 UTC · 4h 39m

    OutageBüyük çaplı olay
    1. 20 Ekim 2025 14:55 UTCmonitoring

      Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of Wufoo users that cannot access the site (i.e. encountering 500 error).

    2. 20 Ekim 2025 19:34 UTCresolved

      This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

    Wufoo Zapier integration is currently failing

    Başlangıç 28 Ağustos 2025 09:12 UTC · 1h 11m

    Pending
    1. 28 Ağustos 2025 09:12 UTCinvestigating

      We are currently investigating an issue with the Zapier integration.

    2. 28 Ağustos 2025 10:23 UTCresolved

      This incident was a false alert. There was no issue with the Zapier integration. Customers were not impacted in any way.

    Error when duplicating forms on the New Experience

    Başlangıç 16 Mayıs 2025 13:38 UTC · 35m

    OutageBüyük çaplı olay
    1. 16 Mayıs 2025 13:38 UTCinvestigating

      We are currently investigating the issue. The workaround would be to temporarily revert to the Legacy version by going to the Users tab, unchecking the box that says 'Use the new experience' and then clicking 'save'. From there you can retry duplicating your desired forms.

    2. 16 Mayıs 2025 14:13 UTCresolved

      This incident has been resolved.

    Redirect issues when submitting forms

    Başlangıç 6 Şubat 2025 21:30 UTC · 0m

    OutageBüyük çaplı olay
    1. 6 Şubat 2025 22:34 UTCresolved

      We experienced a few hiccups with redirects and form submissions. When responding to a form respondents experienced a blank page rather than the expected "thank you" confirmation page or configured form redirect. For single page forms the response would still be collected, integrations triggered and emails notifications delivered. The issue prevented respondents from being redirect to complete a signature or payment. For multiple page forms, the submission would be interrupted after the first page. Respondents would see a blank page but the partial response was collected.

    Intermittent Issues Accessing Some Live Forms & Form Redirects

    Başlangıç 3 Aralık 2024 20:35 UTC · 43d 0h

    OutageBüyük çaplı olay
    1. 3 Aralık 2024 20:35 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Aralık 2024 21:35 UTCinvestigating

      There are multiple areas of Wufoo experiencing issues at the moment, including: - Some forms returning blank pages when loading - Issues with embedded form redirects - Issues related to the PayPal integration - Errors with form editing The team is working on each of these and we will be providing additional updates as we have them.

    3. 4 Aralık 2024 00:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 4 Aralık 2024 16:56 UTCmonitoring

      There are multiple areas of Wufoo experiencing issues at the moment, including: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues related to the PayPal integration (Both PayPal Standard and PayPal Website Pro) - Issues with Notification Emails The team is actively working on each of these and we will be providing additional updates as we have them.

    5. 5 Aralık 2024 03:32 UTCmonitoring

      Resolved Issues in Wufoo The following issues have been resolved, and these functionalities are now working correctly: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues with Notification Emails - Some forms returning blank pages when loading - Errors with form editing - Issues with the PayPal Standard integration Ongoing Issue We are still investigating a remaining issue affecting the PayPal Website Payments Pro integration.

    6. 9 Nisan 2025 20:34 UTCresolved

      Due to issues outside of our control, support for the PayPal Website Payments Pro integration has since been removed. We continue to support PayPal Standard and PayPal Payflow Pro, along with several other vendors which you can find at https://help.surveymonkey.com/en/wufoo/integrations/#payments

    Issue impacting log in and logged in experience.

    Başlangıç 26 Kasım 2024 02:29 UTC · 6h 35m

    OutageBüyük çaplı olay
    1. 26 Kasım 2024 02:29 UTCinvestigating

      We are currently investigating the issue. Users may experience issues with logging into Wufoo and while logged in, issues with using the app.

    2. 26 Kasım 2024 02:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 Kasım 2024 02:35 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 Kasım 2024 02:43 UTCmonitoring

      A fix has been implemented. Logging in should work. However, m.wufoo.com is impaired and unavailable.

    5. 26 Kasım 2024 09:04 UTCresolved

      This incident has been resolved.

    Issues with notification emails

    Başlangıç 31 Ekim 2024 08:00 UTC · 0m

    Pending
    1. 12 Kasım 2024 19:04 UTCresolved

      Starting at 1am PST on October 31, 2024 Wufoo experienced some issues with notification emails being triggered. The issue has been resolved and notification emails are sending as expected.

    Issues with logging in to Wufoo

    Başlangıç 24 Nisan 2024 16:53 UTC · 4h 26m

    OutageBüyük çaplı olay
    1. 24 Nisan 2024 16:53 UTCinvestigating

      We've identified an issue impacting Wufoo login, where users will see a "password incorrect" message erroneously. Some users have reported that using the Firefox browser resolves this issue for them. We are investigating and will provide further updates as we have them.

    2. 24 Nisan 2024 19:50 UTCinvestigating

      We are continuing to investigate this issue. Using an alternate browser may continue to be a workaround for customers experiencing intermittent login failures.

    3. 24 Nisan 2024 20:35 UTCidentified

      We have identified the issue and are working on implementing a fix.

    4. 24 Nisan 2024 21:18 UTCresolved

      This issue has been resolved.

    Errors and slow performance

    Başlangıç 31 Ocak 2023 17:35 UTC · 36m

    IssuesKüçük çaplı olay
    1. 31 Ocak 2023 17:35 UTCinvestigating

      We are seeing errors and slow performance across for some pages are investigating the issue. We will relay information as it becomes available.

    2. 31 Ocak 2023 18:12 UTCresolved

      This incident has been resolved.

    Wufoo is down

    Başlangıç 11 Ağustos 2022 00:53 UTC · 1h 25m

    OutageKritik olay
    1. 11 Ağustos 2022 01:53 UTCidentified

      Wufoo is currently down. We have identified the issue and are working on a fix.

    2. 11 Ağustos 2022 02:12 UTCmonitoring

      We're releasing a fix and are currently monitoring the site.

    3. 11 Ağustos 2022 02:18 UTCresolved

      This incident has been resolved.

    Production Outage

    Başlangıç 3 Haziran 2022 01:11 UTC · 35m

    OutageKritik olay
    1. 3 Haziran 2022 01:11 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Haziran 2022 01:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 Haziran 2022 01:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 Haziran 2022 01:42 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 3 Haziran 2022 01:46 UTCresolved

      This incident has been resolved.

    Integration and Payments issues

    Başlangıç 15 Aralık 2021 15:54 UTC · 1h 46m

    Pending
    1. 15 Aralık 2021 15:54 UTCinvestigating

      We have identified an issue with all outbound communications. As such all integrations and payments requiring access to a 3rd party system will be impacted.

    2. 15 Aralık 2021 16:19 UTCmonitoring

      Issue has been identified in an upstream provider and has been addressed.

    3. 15 Aralık 2021 17:40 UTCresolved

      This incident has been resolved.

    Email Outage

    Başlangıç 28 Ekim 2021 19:47 UTC · 4h 37m

    OutageKritik olay
    1. 28 Ekim 2021 19:47 UTCinvestigating

      We are currently investigating this issue.

    2. 28 Ekim 2021 21:49 UTCmonitoring

      Outbound message delivery has resumed but it will take time for all queued messages to be delivered. We are continuing to monitor this issue.

    3. 29 Ekim 2021 00:23 UTCresolved

      This incident has been resolved.

    Integration issues

    Başlangıç 21 Ekim 2021 22:33 UTC · 54m

    OutageBüyük çaplı olay
    1. 21 Ekim 2021 22:33 UTCinvestigating

      We are currently investigating issues pertaining to our Dropbox integration. At this time modifying or adding configuration as well as uploading files to Dropbox is not functional.

    2. 21 Ekim 2021 23:27 UTCresolved

      This incident has been resolved.

    Wufoo Emergency Maintenance

    Başlangıç 14 Eylül 2021 00:18 UTC · 15m

    IssuesKüçük çaplı olay
    1. 14 Eylül 2021 00:18 UTCidentified

      Select outbound integrations may experience issues during this incident.

    2. 14 Eylül 2021 00:33 UTCresolved

      This incident has been resolved.

    Site Down

    Başlangıç 3 Mart 2021 22:39 UTC · 2h 11m

    OutageKritik olay
    1. 3 Mart 2021 22:39 UTCinvestigating

      We are currently investigating the issue.

    2. 4 Mart 2021 00:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 Mart 2021 00:50 UTCresolved

      This incident has been resolved.