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    6 Xporter incidents · Şubat 2021 — official updates, affected components, duration and resolution details.

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    Xporter Cloud Services Impacted

    Başlangıç 20 Ekim 2025 09:50 UTC · 23h 27m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Xporter for Jira Cloud
    1. 20 Ekim 2025 09:50 UTCidentified

      We are currently experiencing a service disruption caused by an issue with our public cloud provider and Atlassian. Our team is actively collaborating with both parties to resolve or mitigate the impact as quickly as possible. At this time, there is no estimated time for resolution, but we will continue to share updates as soon as more information becomes available.

    2. 21 Ekim 2025 09:17 UTCresolved

      Earlier yesterday, a widespread outage affecting our public cloud provider caused service disruptions across multiple regions and impacted our platform’s availability. Around 7:00 PM UTC, our public cloud provider had fully resolved the underlying issue, and our systems have been restored to normal operation. We have verified the stability of all services and are continuing to monitor closely to ensure sustained performance. We sincerely thank you for your patience and understanding during this global incident.

    Atlassian Outage

    Başlangıç 28 Şubat 2024 13:54 UTC · 6h 13m

    OutageKritik olay
    Etkilenen bileşenler
    Xporter for Jira CloudXporter Connector for Confluence
    1. 28 Şubat 2024 13:54 UTCidentified

      We're experiencing an outage on Xporter Cloud tied to our service provider, Atlassian (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution. Thanks for your patience.

    2. 28 Şubat 2024 20:07 UTCresolved

      The incident has been resolved

 Atlassian reports that between ~12:15 UTC and ~ 15:20 UTC Jira Cloud Automation rules and Connect apps impersonating users were failing. We have scaled up the underlying services and confirmed we aren't observing failures anymore.

 We can also confirm from our end that all services with Degraded Performance are now Operational

    Problem with Xray Integration

    Başlangıç 27 Şubat 2023 13:49 UTC · 1h 52m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Xporter for Jira Cloud
    1. 27 Şubat 2023 13:49 UTCinvestigating

      Xporter is experiencing problems with Xray and Xporter integration. We are looking into the matter and hope to bring a resolution as soon as possible and are extremely sorry for the inconvenience caused.

    2. 27 Şubat 2023 14:03 UTCidentified

      Update: We have identified the issue and are planning a Hotfix release. Thank you for your patience.

    3. 27 Şubat 2023 15:41 UTCresolved

      The issue has been resolved with Xporter Cloud version 1.24.16. The update will be pushed automatically. We thank you for your patience.

    Xporter outage

    Başlangıç 18 Ağustos 2022 08:22 UTC · 4h 54m

    OutageKritik olay
    Etkilenen bileşenler
    Xporter for Jira CloudXporter Connector for ConfluenceXporter Template Store
    1. 18 Ağustos 2022 08:22 UTCidentified

      The issue has been identified and we are working as fast as possible to resolve the problem.

    2. 18 Ağustos 2022 13:16 UTCresolved

      This incident has been resolved.

    We are experiencing issues in the exportation.

    Başlangıç 7 Aralık 2021 18:01 UTC · 7h 23m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Xporter for Jira Cloud
    1. 7 Aralık 2021 18:01 UTCidentified

      We have identified the root cause and we are actively working towards recovery.

    2. 7 Aralık 2021 23:59 UTCidentified

      We continue to work on resolving the incident related to the impossibility of exporting data.

    3. 8 Aralık 2021 00:47 UTCmonitoring

      The issue has been resolved and the service is operating normally.

    4. 8 Aralık 2021 01:24 UTCresolved

      This incident has been resolved.

    Elevated error rates for Web requests

    Başlangıç 16 Şubat 2021 12:00 UTC · 0m

    OutageBüyük çaplı olay
    1. 17 Şubat 2021 12:08 UTCresolved

      We experienced elevated error rates which may have prevented new exportations. We do apologize for any inconvenience it may have caused.