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    Zamzar kesinti geçmişi

    26 Zamzar incidents · Ekim 2016 — official updates, affected components, duration and resolution details.

    Güncel duruma dön

    Intermittent outages

    Başlangıç 13 Temmuz 2026 19:53 UTC · 2h 22m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Website
    1. 13 Temmuz 2026 19:53 UTCinvestigating

      Şu anda geçici kesintilerle ilgili bir sorunu araştırıyoruz. Burada herhangi bir güncelleme ile güncelleyeceğiz.

    2. 13 Temmuz 2026 21:18 UTCinvestigating

      Geçici bir ağ sorununu incelemeye devam ediyoruz. hosting sağlayıcımızla temas halindeyiz ve onları aldığımız gibi daha fazla güncelleme sağlayacaktır.

    3. 13 Temmuz 2026 22:04 UTCmonitoring

      Düzeltme tespit edildi ve şimdi izlemeyiz.

    4. 13 Temmuz 2026 22:14 UTCresolved

      Şimdi sorunu çözdüğümüz hosting şirketimizden onay aldık ve konunun herhangi bir recurrence görmedik.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    API dönüştürme işleri için zaman ayırdı

    Başlangıç 3 Temmuz 2026 20:15 UTC · 38m

    IssuesKüçük çaplı olay
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    Developer API
    1. 3 Temmuz 2026 20:15 UTCinvestigating

      Bazı müşteriler için API dönüşüm işleri için yüksek kuyruk zamanlarını gözlemliyoruz. Mühendis ekibimiz şu anda burada yayınlayacağımız bir güncelleme olduğu sürece araştırıyor.

    2. 3 Temmuz 2026 20:16 UTCidentified

      Sorun tespit edildi ve çözmek için çalışıyoruz.

    3. 3 Temmuz 2026 20:28 UTCmonitoring

      Queue süreleri şimdi geri dönüyor, olayı bir kez daha güncelleyeceğiz.

    4. 3 Temmuz 2026 20:53 UTCresolved

      Bu olay şimdi çözüldü - kuyruk süreleri normale geri döndü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    API unavailable due to AWS service provider incident

    Başlangıç 20 Ekim 2025 07:30 UTC · 0m

    OutageKritik olay
    1. 21 Ekim 2025 15:24 UTCresolved

      The Zamzar API was not able to process new conversions for approximately 90 minutes due to an issue with our service provider (Amazon Web Services), as widely reported in the press. During this time the API returned an HTTP 503 "Service Unavailable" error and was not able to accept new conversion jobs or allow logins to the API user dashboard. The issue was resolved 90 minutes after it started, with new conversions then possible. For more information on the AWS outage please see https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

    Delays completing some API jobs

    Başlangıç 8 Ekim 2025 06:54 UTC · 1h 33m

    IssuesKüçük çaplı olay
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    Developer API
    1. 8 Ekim 2025 06:54 UTCinvestigating

      Our engineers are investigating an issue with our Developer API where there are delays when completing some API jobs. All jobs are being accepted ok, but some jobs are taking longer than usual to complete.

    2. 8 Ekim 2025 07:20 UTCidentified

      Our team has identified the cause of this issue and have implemented a fix which should now result in minimal to no delays for any new jobs submitted to the API for conversion.

    3. 8 Ekim 2025 07:36 UTCmonitoring

      Our team has implemented a fix for the conversion delays and API service has now returned to normal. We will continue to monitor for any further issues, but any new jobs submitted for conversion are not experiencing any delays.

    4. 8 Ekim 2025 08:28 UTCresolved

      No further issues have been detected, and the API is operating as normal - this incident has been resolved.

    Zamzar website not currently processing conversions

    Başlangıç 2 Şubat 2025 08:31 UTC · 8h 20m

    OutageKritik olay
    Etkilenen bileşenler
    Website
    1. 2 Şubat 2025 08:31 UTCinvestigating

      Our team are currently investigating an issue where we aren't processing conversions.

    2. 2 Şubat 2025 09:07 UTCinvestigating

      As a further update our team are still investigating the underlying issue.

    3. 2 Şubat 2025 10:16 UTCmonitoring

      We have identified the issue and have rolled a fix for this.

    4. 2 Şubat 2025 16:50 UTCresolved

      This incident has been resolved - all conversions should now be possible again, thanks for your patience whilst we worked to resolve this.

    Seeing some performance issues with www.zamzar.com

    Başlangıç 23 Ocak 2025 10:56 UTC · 2h 17m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Website
    1. 23 Ocak 2025 10:56 UTCinvestigating

      We are seeing some performance issues with www.zamzar.com and our team are currently investigating. We will update here once we have further updates.

    2. 23 Ocak 2025 11:11 UTCidentified

      We have identified the issue and a fix has been prepared. Further updates will be posted here.

    3. 23 Ocak 2025 11:37 UTCmonitoring

      A fix has been implemented and we are now monitoring.

    4. 23 Ocak 2025 13:12 UTCresolved

      This incident has now been resolved.

    Investigating issue with web traffic to www.zamzar.com

    Başlangıç 23 Ocak 2024 15:17 UTC · 1h 59m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Website
    1. 23 Ocak 2024 15:17 UTCinvestigating

      We are currently investigating an issue affecting web traffic to www.zamzar.com. This may mean that you are unable to perform conversions at this time. Once we have an update to this we will post here.

    2. 23 Ocak 2024 15:23 UTCmonitoring

      We have now identified the issue and all services should be back. We are going to continue to monitor for the next couple of hours.

    3. 23 Ocak 2024 15:23 UTCmonitoring

      Website is now operational.

    4. 23 Ocak 2024 17:16 UTCresolved

      We are happy that this incident is now resolved. Sorry for any inconvenience caused.

    Interruption to API service

    Başlangıç 9 Mart 2022 20:57 UTC · 1h 28m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Developer API
    1. 9 Mart 2022 20:57 UTCinvestigating

      We have observed an interruption to a number of requests to our API conversion service. Our team are currently investigating the underlying cause and will update further here once we know more.

    2. 9 Mart 2022 22:24 UTCresolved

      This incident has now been resolved.

    Interruption to API service

    Başlangıç 20 Temmuz 2021 06:29 UTC · 2h 57m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Developer API
    1. 20 Temmuz 2021 06:29 UTCinvestigating

      We have observed an interruption to a number of requests to our API conversion service. Our team are currently investigating the underlying cause and will update further here once we know more.

    2. 20 Temmuz 2021 07:37 UTCmonitoring

      Our team has identified that some requests to the API failed to be serviced between 05:45 AM UTC - 07:05 AM UTC today, instead returning an HTTP "500" error. The underlying problem causing those requests not to be processed has now been remediated and any ongoing requests submitted to the API will now function as expected. Any requests submitted during that timeframe which failed (including file conversion requests) will need to be re-submitted for processing. We will continue to closely monitor the service for any issues but are not anticipating any further problems.

    3. 20 Temmuz 2021 08:11 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 20 Temmuz 2021 09:26 UTCresolved

      We can confirm this issue has now been resolved and new API requests submitted since 07:05 AM UTC today are processing normally. We will continue to perform enhanced monitoring of the service throughout the day.

    Network connectivity issue on the Zamzar website

    Başlangıç 9 Haziran 2020 22:21 UTC · 9h 18m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Website
    1. 9 Haziran 2020 22:21 UTCinvestigating

      The Zamzar website (https://www.zamzar.com) is currently experiencing some network connectivity issues. Our engineers are actively working with our datacenter provider. Apologies for any inconvenience caused.

    2. 10 Haziran 2020 00:15 UTCmonitoring

      Network connectivity appears to have been restored by our datacenter provider, and the Zamzar website is available again. Our engineers will continue to monitor closely over the coming hours. Apologies for any inconvenience caused, whilst IBM worked to fix this issue.

    3. 10 Haziran 2020 00:20 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 10 Haziran 2020 07:38 UTCresolved

      This network connectivity issue that affected the website at https://www.zamzar.com is now resolved. Apologies for the issues.

    Brief interruption to API service

    Başlangıç 1 Temmuz 2019 12:57 UTC · 3h 4m

    Pending
    Etkilenen bileşenler
    Developer API
    1. 1 Temmuz 2019 12:57 UTCmonitoring

      We have observed an interruption to a small number of requests to the API conversion service. A small number of clients may have received an HTTP 500 error when submitting requests to the API. This issue has now been resolved and our team are closely monitoring to ensure that no further issues arise.

    2. 1 Temmuz 2019 16:01 UTCresolved

      We have been monitoring this over the past few hours and have not seen further issues, as such this is now resolved.

    File Conversion Exports Delayed

    Başlangıç 27 Haziran 2019 14:07 UTC · 6h 33m

    Pending
    Etkilenen bileşenler
    Developer API
    1. 27 Haziran 2019 14:07 UTCinvestigating

      We are observing some file conversion exports being delayed for some customers. Our engineer team are currently investigating as soon as we have an update we will post here.

    2. 27 Haziran 2019 14:48 UTCmonitoring

      We are no longer seeing file conversion export delays. We will continue to monitor.

    3. 27 Haziran 2019 20:40 UTCresolved

      This is now resolved.

    Elevated queue times for API conversion jobs

    Başlangıç 21 Haziran 2019 10:25 UTC · 3h 39m

    Pending
    Etkilenen bileşenler
    Developer API
    1. 21 Haziran 2019 10:25 UTCinvestigating

      We are observing elevated queue times for API conversion jobs for some customers. Our engineer team are currently investigating as soon as we have an update we will post here.

    2. 21 Haziran 2019 11:07 UTCmonitoring

      We are no longer seeing elevated queue times for API conversion jobs. We will continue to monitor.

    3. 21 Haziran 2019 14:04 UTCresolved

      Following continued monitoring of these elevated queue times - this is now resolved.

    Elevated queue times for API conversion jobs

    Başlangıç 3 Mayıs 2019 13:20 UTC · 6h 46m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Developer API
    1. 3 Mayıs 2019 13:20 UTCinvestigating

      We are observing elevated queue times for API conversion jobs for some customers. Our ops team have deployed more API resources to mitigate these issues. We will continue to monitor and update here with any status updates.

    2. 3 Mayıs 2019 14:02 UTCmonitoring

      We are no longer seeing elevated queue times for API conversion jobs. We will continue to monitor.

    3. 3 Mayıs 2019 20:07 UTCresolved

      Following monitoring of these elevated queue times - this is now resolved.

    Elevated queue times for API conversion job

    Başlangıç 1 Nisan 2019 07:00 UTC · 3h 37m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Developer API
    1. 1 Nisan 2019 07:00 UTCinvestigating

      We are observing elevated queue times for API conversion jobs for some customers. Our ops team have deployed more API resources to mitigate these issues. We will continue to monitor the situation and update this ticket.

    2. 1 Nisan 2019 07:50 UTCmonitoring

      We are now seeing normal response times across all API jobs. We will continue to monitor the situation but do not expect to see increased queue times for future jobs.

    3. 1 Nisan 2019 10:38 UTCresolved

      Our ops team have been monitoring the services closely for the last 2 hours and have not observed any elevated queue times for jobs submitted during this period. We are therefore closing this incident and will continue to monitor.

    Elevated queue times for API conversion jobs

    Başlangıç 20 Şubat 2019 09:17 UTC · 2h 19m

    Pending
    Etkilenen bileşenler
    Developer API
    1. 20 Şubat 2019 09:17 UTCmonitoring

      We are observing elevated queue times for API conversion jobs for some customers. Our ops team have deployed more API resources to mitigate these issues and are now seeing normal response times across all API jobs. We will continue to monitor the situation but do not expect to see increased queue times for future jobs.

    2. 20 Şubat 2019 11:36 UTCresolved

      Our ops team have been monitoring the services closely for the last 2 hours and have not observed any elevated queue times for jobs submitted during this period. We are therefore closing this incident and will continue to monitor.

    Network connectivity issue on the Zamzar website

    Başlangıç 29 Kasım 2018 20:13 UTC · 11h 59m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Website
    1. 29 Kasım 2018 20:13 UTCinvestigating

      The Zamzar website (https://www.zamzar.com) is currently experiencing some network connectivity issues. Our engineers are actively working with our datacenter provider. Apologies for any inconvenience caused.

    2. 29 Kasım 2018 20:24 UTCinvestigating

      Our hosting provider have advised us they are experiencing a network connectivity issue in one of their datacenter's. We are actively working with them to resolve this and will update here as soon as we have anything further.

    3. 29 Kasım 2018 21:14 UTCmonitoring

      Our hosting provider has advised that the network connectivity issues are resolved. We will continue to monitor over the next few hours. Apologies for the issues.

    4. 30 Kasım 2018 08:12 UTCresolved

      This network connectivity issue is now resolved. Apologies for the issues.

    API endpoints unavailable for almost 3 minutes

    Başlangıç 10 Mart 2018 13:02 UTC · 2h 34m

    Pending
    1. 10 Mart 2018 13:02 UTCinvestigating

      We are investigating a short period of downtime on the the Zamzar Developer API at the api.zamzar.com and sandbox.zamzar.com endpoints.

    2. 10 Mart 2018 15:36 UTCresolved

      No further downtime has been experienced. There was an outage of just under 3 minutes between 12:53:23 YTC and 12:56:19 UTC, which resulted in HTTP 503 "Service Unavailable" responses being returned to some client requests to api.zamzar.com and sandbox.zamzar.com. The underlying cause of this issue was identified by our engineers and has now been fixed.

    Delayed Conversions on the Zamzar API

    Başlangıç 10 Mart 2018 13:00 UTC · 3h 17m

    Pending
    1. 10 Mart 2018 13:00 UTCinvestigating

      Our team are currently investigating a number of delayed conversions on the Zamzar API. As soon as our team have any updates we will post them here.

    2. 10 Mart 2018 15:40 UTCmonitoring

      New jobs submitted to the /jobs endpoint at api.zamzar.com and sandbox.zamzar.com are no longer experiencing conversion delays. Some older jobs are still being converted. We will continue to monitor the system to ensure all older jobs are converted ok.

    3. 10 Mart 2018 16:17 UTCresolved

      All conversion delays have now been cleared. Our team will continue to monitor for any further delays, but none are expected.

    Some requests to /jobs endpoint previously failed with HTTP 422 error

    Başlangıç 8 Mart 2018 20:55 UTC · 0m

    Pending
    1. 8 Mart 2018 20:55 UTCresolved

      Our operations team have observed that a small number of HTTP POST requests to submit files for conversion to the /v1/jobs API endpoint resulted in an "HTTP 422 Unprocessable" error between March 7th 2018, 14:59:00 UTC and March 8th 2018, 11:53:59 UTC. Additionally the following unexpected response message may have been received by some clients during that time: {"errors":[{"context":{"parameter":"source_file","reason":"binary data was not successfully received"},"code":11,"message":"an invalid value was specified for a parameter"}]} This problem which is now resolved was caused by an internal configuration issue within the Zamzar API. The root cause of that problem has been identified and a fix has been put in place to ensure this issue does not reoccur. Thanks for your patience whilst this issue was ongoing.