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Accredible 中断历史

50 Accredible incidents · 2020年10月 — official updates, affected components, duration and resolution details.

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Analytics Service (US Region) Partial Outage

开始时间 2026年5月8日 UTC 05:42 9h 59m

Outage重大事件

受影响的组件

AWS ec2-us-east-1USA - Analytics

2026年5月8日 UTC 05:42investigating
We are currently investigating this issue.
2026年5月8日 UTC 08:38investigating
We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.
2026年5月8日 UTC 09:14identified
The issue has been identified and a fix is being implemented.
2026年5月8日 UTC 14:26monitoring
A fix has been implemented and we are monitoring the results.
2026年5月8日 UTC 14:31monitoring
We are continuing to monitor for any further issues.
2026年5月8日 UTC 15:41resolved
The incident has been resolved and all our services are fully functional now.

PDF Image rendering issue - EU server

开始时间 2026年2月24日 UTC 10:33 12m

Pending

受影响的组件

EU - Rendering (PDF & Image)

2026年2月24日 UTC 10:33identified
We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.
2026年2月24日 UTC 10:45resolved
This issue has been resolved. The issue lasted approximately 30 mins.

Partial System outage - Third party service outage

开始时间 2025年11月18日 UTC 12:08 5h 42m

Outage重大事件

受影响的组件

USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard

2025年11月18日 UTC 12:08investigating
Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/
2025年11月18日 UTC 14:53monitoring
Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.
2025年11月18日 UTC 17:50resolved
Our Third-Party provider has confirmed that this issue has been resolved.

Analytics Pages Not Loading - Third-Party service partial outage

开始时间 2025年10月20日 UTC 10:50 18h 39m

Issues轻微事件

受影响的组件

AWS ec2-us-east-1USA - Analytics

2025年10月20日 UTC 10:50monitoring
Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
2025年10月20日 UTC 16:50monitoring
Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
2025年10月21日 UTC 05:30resolved
This incident has been resolved.

Spreadsheet Upload error - Create Credentials

开始时间 2025年10月6日 UTC 14:34 30m

Issues轻微事件

受影响的组件

EU - CredentialsUSA - CredentialsSandbox - Credentials

2025年10月6日 UTC 14:34identified
We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.
2025年10月6日 UTC 14:59identified
We are continuing to work on a fix for this issue.
2025年10月6日 UTC 15:04resolved
Issue has been resolved

Performance Degradation for the PWL Domains on USA - Credentials server

开始时间 2025年9月17日 UTC 15:00 0m

Issues轻微事件

2025年9月17日 UTC 16:35resolved
We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

US Platform Performance Degredation

开始时间 2025年9月11日 UTC 15:25 3h 36m

Outage重大事件

受影响的组件

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard

2025年9月11日 UTC 15:25investigating
We are currently investigating this issue.
2025年9月11日 UTC 16:19investigating
We are continuing to investigate this issue.
2025年9月11日 UTC 18:19monitoring
A fix has been implemented and we are monitoring the results.
2025年9月11日 UTC 19:01resolved
This incident has been resolved.

System outage - US Server

开始时间 2025年9月3日 UTC 13:00 0m

Outage重大事件

2025年9月3日 UTC 13:47resolved
We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

Degraded performance on EU

开始时间 2025年7月3日 UTC 08:27 3h 5m

Issues轻微事件

受影响的组件

EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard

2025年7月3日 UTC 08:27investigating
We are currently investigating this issue.
2025年7月3日 UTC 09:02identified
The issue has been identified and a fix is being implemented.
2025年7月3日 UTC 09:03monitoring
A fix has been implemented and we are monitoring the results.
2025年7月3日 UTC 11:32resolved
This incident has been resolved.

Spotlight Directory page is not loading

开始时间 2025年6月6日 UTC 15:03 0m

Pending

受影响的组件

USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory

2025年6月6日 UTC 15:03resolved
Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

Email delivery delays

开始时间 2025年1月8日 UTC 12:36 52m

Outage重大事件

受影响的组件

EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard

2025年1月8日 UTC 12:36identified
We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.
2025年1月8日 UTC 13:28resolved
This incident has been resolved.

Recipient Activity page is not loading

开始时间 2025年1月6日 UTC 13:19 28m

Issues轻微事件

受影响的组件

USA - AnalyticsEU - Analytics

2025年1月6日 UTC 13:19investigating
We are currently investigating this issue.
2025年1月6日 UTC 13:23investigating
We are continuing to investigate this issue.
2025年1月6日 UTC 13:30identified
The issue has been identified and a fix is being implemented.
2025年1月6日 UTC 13:45monitoring
A fix has been implemented and we are monitoring the results.
2025年1月6日 UTC 13:47resolved
This incident has been resolved.

Partial outage

开始时间 2024年11月20日 UTC 14:48 3h 12m

Outage重大事件

受影响的组件

USA - Analytics

2024年11月20日 UTC 14:48identified
We have partial outage - Some users are not able to access analytics
2024年11月20日 UTC 17:52monitoring
A fix has been implemented and we are monitoring the results.
2024年11月20日 UTC 18:00resolved
This incident has been resolved.

Insights Analytics Outage on US Region

开始时间 2024年11月20日 UTC 10:06 1h 37m

Outage重大事件

受影响的组件

USA - Analytics

2024年11月20日 UTC 10:06investigating
We are currently investigating this issue.
2024年11月20日 UTC 10:19investigating
We are continuing to investigate this issue.
2024年11月20日 UTC 10:20monitoring
We have identified and fixed the issue. Now we are monitoring the the stability of the systems.
2024年11月20日 UTC 11:43resolved
This incident has been resolved.

Email delivery delays

开始时间 2024年11月14日 UTC 16:45 3h 41m

Outage重大事件

受影响的组件

EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard

2024年11月14日 UTC 16:45identified
The issue has been identified and a fix is being implemented.
2024年11月14日 UTC 17:08identified
We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.
2024年11月14日 UTC 20:27resolved
This incident has been resolved.

Slow running background jobs

开始时间 2024年11月6日 UTC 20:07 1h 4m

Issues轻微事件

受影响的组件

USA - APIUSA - Dashboard

2024年11月6日 UTC 20:07monitoring
We are seeing delays in background processing such as email delivery.
2024年11月6日 UTC 21:11resolved
This incident has been resolved.

Analytics Service (EU Region) Disruption

开始时间 2024年11月6日 UTC 15:14 59m

Outage重大事件

受影响的组件

EU - Analytics

2024年11月6日 UTC 15:14investigating
We are currently investigating this issue.
2024年11月6日 UTC 15:32identified
The issue has been identified and a fix is being implemented.
2024年11月6日 UTC 15:47monitoring
A fix has been implemented and we are monitoring the results.
2024年11月6日 UTC 16:13resolved
This incident has been resolved.

System outage

开始时间 2024年10月8日 UTC 12:40 3h 10m

Outage严重事件

受影响的组件

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard

2024年10月8日 UTC 12:40investigating
We are currently investigating this issue.
2024年10月8日 UTC 12:49monitoring
A fix has been implemented and we are monitoring the results.
2024年10月8日 UTC 15:50monitoring
We are continuing to monitor for any further issues.
2024年10月8日 UTC 15:50resolved
This incident has been resolved.

Degraded Performance on US Platform

开始时间 2024年6月26日 UTC 14:44 1h 42m

Outage重大事件

受影响的组件

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - AnalyticsUSA - APIUSA - Dashboard

2024年6月26日 UTC 14:44investigating
We are currently investigating this issue.
2024年6月26日 UTC 15:12identified
The issue has been identified and a fix is being implemented.
2024年6月26日 UTC 15:58monitoring
A fix has been implemented and we are monitoring the results.
2024年6月26日 UTC 16:26resolved
This incident has been resolved.

PDF Renderer Outage

开始时间 2024年6月20日 UTC 02:13 2h 44m

Pending

受影响的组件

EU - Rendering (PDF & Image)USA - Rendering (PDF & Image)Sandbox - Rendering (PDF & Image)

2024年6月20日 UTC 02:13investigating
We are currently investigating this issue.
2024年6月20日 UTC 04:56investigating
We are continuing to investigate this issue.
2024年6月20日 UTC 04:57resolved
This incident has been resolved.

Accredible 中断历史 | Uptimus