68 Acquia incidents · 2025年6月 — official updates, affected components, duration and resolution details.
我们目前正在调查一个问题,即一些客户在试图启动管道工作时出现超时和出错。 我们的工程团队正在积极研究这些失败的原因. 一旦获得更多信息,我们将提供另一个最新情况.
我们不再看到影响管道工作的新情况。 我们的团队继续监视服务 任何再次发生。 一旦获得更多信息,将提供进一步的最新资料.
影响Acquia管道的问题已经完全解决,因为那里的工作没有开始,也没有为少数客户安排时间。 所有相关服务都正常运行,管道工作正按预期开始和执行.
自动翻译自官方事件更新。
Acquia发现了影响Acquia任务系统的临时服务中断。 这与AWS US-WEST-2地区停电有关。 我们看到恢复的早期迹象,并继续监测其全面恢复的状况.
影响Acquia任务系统的服务中断问题已完全解决。 AWS US-WEST-2操作已经稳定下来,所有排队的任务和系统功能都正常运行.
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我们正在调查一个影响多个客户 影响网站工作室的问题。 我们一有消息就会提供.
我们已经解决了客户使用网站工作室的问题 我们继续监视服务,以确保稳定
影响网站工作室终点的问题已完全解决,所有系统现已投入使用.
自动翻译自官方事件更新。
我们的上游搜索基础设施伙伴SearchStax目前正在经历一个影响脉冲性能图显示的问题;核心搜索功能仍然充分运作并不受影响。 SearchStax正在积极调查并致力于解决——同时清理浏览器饼干并刷新页面可能有所帮助. 我们将随着局势的发展提供最新情况.
我们的上游搜索基础设施伙伴SearchStax确定了影响脉冲性能图显示的问题的根源。 目前正在实施一项固定措施。 核心搜索功能仍然充分运作并不受影响。 随着局势的发展,我们将继续提供最新情况.
这一事件已经得到解决。 我们的上游搜索基础设施伙伴SearchStax已成功实施修复,脉冲性能图正在如预期的那样显示。 在整个事件中,核心搜索功能没有受到影响。 我们为所造成的任何不便道歉并感谢你的耐心.
自动翻译自官方事件更新。
目前我们正在调查一个问题,一些客户能够登录到DAM.
我们发现了一个问题 引起一个问题 一些客户 登录到DAM的能力 我们正在做一个固定.
我们解决了这个问题 引起了一个问题 一些客户 登录DAM的能力 我们正在监测以确保稳定.
我们已经解决了这个问题 导致一个问题 一些客户 登录DAM的能力。 联系客户支持,请联系Acquia DAM社区,如果您继续遇到任何持续的问题.
自动翻译自官方事件更新。
Acquia查明了影响MEO客户进入管道仪表板能力的问题。 我们已经确定了一个解决办法,它不应再影响客户,我们将继续监测.
影响MEO客户使用管道UI和Dashboard的问题已完全解决。 安装了固定装置并完成了核查,以证实管道板已充分运作并正常运行.
自动翻译自官方事件更新。
我们正在调查欧盟客户档案处理退化的问题.
一项固定措施已经实施,我们正在监测以确保稳定。 我们还在处理事件期间积累的工作.
我们已经解决了造成欧盟托管客户文件处理退化的问题,并完成了事件期间所积累的处理工作. 联系客户支持,请联系Acquia DAM社区,如果您继续遇到任何持续的问题.
自动翻译自官方事件更新。
我们知道一个影响到所有边缘标准客户的问题,由于一个供应商API的问题,目前交通高峰查询失败。 因此,目前边缘标准UI没有安全和性能衡量标准。 我们的小组正在与供应商合作,以了解和解决这一问题。 一旦获得更多信息,我们将提供进一步的最新资料.
影响边缘标准客户的问题已经解决。 Akamai已经解决了供应商API问题,安全和性能衡量标准现在可在Edge标准UI中找到
自动翻译自官方事件更新。
我们获悉,一个新出现的问题是,使用由Akamai提供的Edge Powered的客户在迈阿密地区的连接量下降,服务时间增加。 问题原因已查明,合作伙伴正在设法解决问题。 该问题似乎在协调世界时2026年8月13日16:39开始. 一旦有新的信息,我们将提供另一个最新情况.
我们的伙伴们正在继续努力解决这个问题。 一旦获得更多信息,我们将提供最新情况.
我们正在继续监测局势,而我们的伙伴则努力寻求解决办法。 目前没有新的更新报告,但一旦我们从他们的团队那里得到进展,我们将分享进一步的细节.
我们正在继续监测正在发生的事件,同时我们的伙伴正努力寻求解决。 目前没有新的信息可以分享,但我们正在积极跟踪这一局势。 一旦我们收到伙伴提供的最新进展,我们将公布更多细节.
我们可以确认,该问题在协调世界时2026年8月18日20:42被确认缓解,服务恢复了正常运行.
自动翻译自官方事件更新。
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.
The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.
The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.
We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets. Affected Service: New support ticket creation in the Cloud UI portal. Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational. Current Workaround: If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.
We have identified the issue impacting the Cloud UI Portal, where some users are unable to create or submit new support tickets. If you are experiencing a critical issue that requires immediate attention and are unable to submit a ticket, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.
A fix was implemented for the issue impacting Cloud UI Portal, where some users were unable to submit new support tickets. We are actively monitoring the system to ensure full stability and will provide a final update once the issue is fully resolved
The underlying cause of this service interruption has been addressed. All services are operational at this time.
Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.
The underlying cause of this service interruption has been addressed. All services are operational at this time.
We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry. Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.
A fix has been implemented for the internal system error affecting Acquia Cloud Pipelines. New pipeline jobs are now processing normally, and any previously queued jobs are currently being picked up and processed based on workload. We are actively monitoring the system to ensure full stability and will provide a final update once the incident is fully resolved.
The issue affecting Acquia Cloud Pipelines has been resolved. Pipeline processing has returned to normal operations, and all previously queued jobs have been handled. Please note that if any of your queued jobs failed with a "system failure" message during the incident, they can now be safely re-run. We appreciate your patience while we worked to restore service.
我们发现了一个影响相关和流行搜索功能的问题. 我们的团队正在积极部署一个解决方案,我们将随着进展而分享进一步的最新情况.
已经针对影响相关和受欢迎的搜索功能和脉冲监测的问题实施了一个解决方案。 我们正在积极监测这些系统,以确认全面恢复服务。 一旦稳定得到确认,我们将提供最后最新情况.
影响相关和大众搜索功能和脉冲监测的问题已完全解决。 所有系统都已投入运作。 我们感谢你在这起事件中的耐心.
自动翻译自官方事件更新。
我们发现了一个影响相关和流行搜索功能的问题. 我们的团队正在积极部署一个解决方案,我们将随着进展而分享进一步的最新情况.
这一事件已经得到解决.
自动翻译自官方事件更新。
调查 - 我们知道一个影响一些网站可用性的问题,并正在积极调查.
我们已查明影响某些网站供应的问题.
一项固定措施已经实施,我们正在监测以确保稳定.
我们解决了影响一些网站可用性的问题. 联系客户支持,请联系Acquia DAM社区,如果您继续遇到任何持续的问题.
自动翻译自官方事件更新。
由于在GitHub(https://www.githubstatus.com/incidents/g40zcbvchny4)不断发生的事件,Acquia管道目前面临中断,一些使用部署密钥的SSH连接目前失效. 其应用通过Acquia管道与GitHub连接的客户可能会遇到执行管道工作的问题。 请注意,现有的应用环境仍然完全不受影响,正常运行.
影响阿克基亚管道的问题现已被彻底解决. Git连接和管线处理已恢复正常运行,我们预计不会有任何进一步的影响.
自动翻译自官方事件更新。
我们正在调查一个影响CDN为边缘标准提供供应的问题。 此时的新域配置可能无法成功完成. 我们的团队正在积极努力解决这一问题并恢复正常运作。 现有领域仍未受到影响。 我们对造成的不便表示歉意,并将在获得更多信息后提供进一步的最新资料.
我们正在继续调查一个影响CDN为边缘标准供应的问题。 新域配置可能无法完成 。 我们的工程队正在积极努力,找出根源,恢复正常业务。 现有域和当前活跃的CDN配置仍不受影响. 一旦获得更多信息,我们将提供进一步的最新资料。 我们为不便而道歉.
我们查明了这一问题影响CDN为边缘标准提供供应的根源。 新的域名配置可能在此期间仍然无法完成. 我们的工程团队正与我们的上游供应商进行接触,并积极开展修复工作。 现有域和当前活跃的CDN配置仍不受影响. 随着决议的通过,我们将提供进一步的最新情况。 我们为不便而道歉.
已经针对影响CDN为边缘标准提供供应的问题实施了一个固定办法。 我们现在正在积极监测环境,以确认完全解决。 新域配置应正常开始处理. 一旦我们确认稳定,我们将继续监测有关情况,并提供最后最新情况。 谢谢你的耐心.
影响CDN为边缘标准规定的问题已完全解决. 新的域名配置正在成功处理中,我们已经确认整个环境的稳定。 预计不会有进一步的影响。 我们为我们工作期间造成的任何不便表示歉意并赞赏你的耐心.
自动翻译自官方事件更新。
Acquia Edge powered by Cloudflare services for some applications are currently interrupted. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts for applications utilizing Acquia Edge powered by Cloudflare services. We are working with upstream provider to resolve it at this time. We will provide additional updates when services have been fully restored.
Acquia Edge powered by Cloudflare services for some applications are currently interrupted. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts for applications utilizing Acquia Edge powered by Cloudflare services. Our upstream provider has identified the issue & working towards implementing a fix. We will provide additional updates when services have been fully restored.
Issue impacting Acquia Edge powered by Cloudflare services has been identified. Our upstream provider is continuously working to mitigate the impact. We will provide additional updates when services have been fully restored.
Acquia Edge powered by Cloudflare services are recovering as our upstream provider has successfully mitigated the majority of congestion and packet drops.We are actively monitoring the recovery process and will provide additional updates once services have been fully restored.
The underlying cause of this interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
The underlying cause of the recent service interruption has been successfully identified and resolved by our engineering team. All affected services have been fully restored, and core systems are operating normally. We are continuing to monitor performance closely to ensure ongoing stability. We sincerely apologize for the disruption to your workflow and appreciate your patience while we worked to resolve this.
The underlying cause of this interruption has been addressed. All affected services have been restored. All services are operational at this time.