Acquia 中断历史

1. 2026年10月21日 UTC 18:15identified

   As a security precaution related to a critical PHP security release, Acquia has temporarily disabled some Acquia Cloud Platform management services while we wait for a pending operating system security update from AWS. Your applications remain online and available to visitors, and you can still sign in to Drupal. During this time, you will not be able to sign in to Acquia, access the Acquia Support portal to submit tickets, use Acquia Cloud Platform management tools or Cloud API, deploy code to production environments, or view Acquia Maintenance. Acquia does not have an estimated restoration time yet. We will post updates here, including when services are available again. For more information, subscribe to the Acquia Acquia Trust Center | Powered by SafeBase(https://security.acquia.com/) . Maintenance reference #7614

2. 2026年10月21日 UTC 20:03identified

   As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

3. 2026年10月21日 UTC 21:11identified

   Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services remain temporarily unavailable, as well as Acquia Campaign Studio, Acquia Campaign Factory & Site Studio. Your applications remain online and available to visitors, and you can still sign in to Drupal. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

4. 2026年10月21日 UTC 22:00identified

   Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable. Your applications remain online and available to visitors, and you can still sign in to Drupal. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

5. 2026年10月21日 UTC 23:20identified

   Acquia continues to address the critical PHP security release across our products. Here is the current status: Patching progress: All Acquia customer applications have been patched. Acquia is still pending an operating system security update from external services to restore our disabled backend services. As a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services. Our external service has indicated that this update is expected on 22 October 2026. Acquia is working internally on alternative options to restore services as soon as possible. Current Status: Acquia Cloud Platform: Your applications remain online and you can sign in to Drupal. You cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments. Acquia Support: Some support systems are degraded, and you may not be able to submit support tickets. For urgent issues, contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: Contacting Acquia Support . Acquia Campaign Studio and Acquia Campaign Factory: Instances are temporarily offline. Acquia Site Studio: The Site Studio API is unavailable. You cannot edit pages that use a Site Studio layout canvas Acquia Web Governance: You can continue to use Acquia Web Governance. Statistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026. If you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available. Customer Action: No action is required. For ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.

6. 2026年10月22日 UTC 04:28identified

   Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online. Core services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational. Work continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.

7. 2026年10月22日 UTC 06:33monitoring

   We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.

8. 2026年10月22日 UTC 07:48identified

   All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.

9. 2026年10月22日 UTC 11:57identified

   Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.

10. 2026年10月22日 UTC 14:16identified

    We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.

11. 2026年10月22日 UTC 16:40identified

    We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.

12. 2026年10月22日 UTC 18:29monitoring

    Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online. The Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational. Acquia is completing final checks & monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.

13. 2026年10月22日 UTC 20:30resolved

    All Acquia services have been restored and are fully operational. All customer applications and Acquia platform services are patched and remain online. This incident is now resolved. Thank you for your patience while our teams worked to restore services. If you experience any issues, please contact Acquia Support. Please subscribe to the Acquia Trust Center(https://security.acquia.com/) for updates from Acquia about this incident.

1. 2026年10月14日 UTC 19:56investigating

   Acquia正在调查Code Studio的一出问题, 导致一些工作因连接超时出错而失败。 一旦获得更多信息,我们将立即向您通报最新情况.

2. 2026年10月14日 UTC 20:56investigating

   Acquia仍在调查Code Studio的一个问题, 我们将继续向你们通报我们调查的最新情况.

3. 2026年10月14日 UTC 21:20monitoring

   Acquia已经确定并部署一个固定装置,用于影响代码工作室的问题,这导致一些工作失败。 我们正在监测以确保稳定.

4. 2026年10月14日 UTC 21:49resolved

   Acquia解决了影响代码工作室的问题,导致一些工作失败.

自动翻译自官方事件更新。

1. 2026年10月8日 UTC 18:04investigating

   Acquia正在调查影响源CMS的缓存问题,导致受影响地点停工。 我们将随时向您提供更多信息.

2. 2026年10月8日 UTC 19:11identified

   已查明原因,正在积极进行补救。 Acquia正在努力恢复源CMS的全部功能. 我们将继续随时向您提供更多信息.

3. 2026年10月8日 UTC 20:10identified

   Acquia公司正在继续努力,以补救在源CMS中遇到缓存问题的场地的影响。 我们将继续随时向您提供更多信息.

4. 2026年10月8日 UTC 22:29identified

   Acquia公司正在继续努力,利用源代码管理系统对缓存问题进行补救。 我们将随时向你们通报我们的工作的最新情况,并提供更多的资料.

5. 2026年10月8日 UTC 23:48identified

   Acquia减轻了缓存问题的大部分影响,并正在继续努力解决仍然受到影响的地点。 一旦获得新的信息,我们将予以更新.

6. 2026年10月9日 UTC 00:42resolved

   Acquia解决了影响源CMS的缓存问题. 我们将继续进行监测,以确保稳定.

自动翻译自官方事件更新。

1. 2026年10月6日 UTC 15:48investigating

   我们正在调查一个问题 一些欧盟的客户 在搜索时会遇到间歇性错误.

2. 2026年10月6日 UTC 16:25resolved

   我们已经解决了在寻找欧盟托管客户时引起间歇性错误的问题. 联系客户支持,请联系Acquia DAM社区,如果您继续遇到任何持续的问题.

自动翻译自官方事件更新。

1. 2026年10月6日 UTC 11:31investigating

   我们目前正在调查关于现场不可用和业绩问题的报告,这些问题影响到Acquia Cloud Next上的一组应用程序。 我们的工程和行动小组正在积极分析这一问题,以确定根源,并尽快恢复全面服务.

2. 2026年10月6日 UTC 12:40investigating

   我们正在继续调查影响Acquia Cloud Next应用程序子集的站点不可用和性能问题。 受到影响的客户可能看到间歇性404 访问其应用程序时发现错误。 我们的工程和行动小组仍然积极参与确定根源。 一旦获得更多信息,我们将提供另一个最新情况.

3. 2026年10月6日 UTC 13:02identified

   我们查明了造成Acquia Cloud Next应用程序子集站点无法使用和性能问题的根源。 我们正在努力执行一个解决办法。 一旦能够核实全面恢复服务,我们将提供另一个最新情况.

4. 2026年10月6日 UTC 13:36monitoring

   已执行一个固定办法,以解决影响Acquia Cloud Next应用程序子集的站点不可用和性能问题。 已恢复服务,断断续续地404 我们目前正在监测系统的业绩,以确保充分稳定,并将在事件完全解决后提供最后最新情况.

5. 2026年10月6日 UTC 14:29resolved

   我们已核实,系统性能在完成修复后已完全稳定。 影响Acquia Cloud Next应用程序子集的站点不可用和性能问题现已完全解决,所有服务都正常运行. 在我们讨论这个问题时,谢谢你的耐心.

自动翻译自官方事件更新。

1. 2026年10月2日 UTC 04:45identified

   Acquia发现美国西部地区有服务中断, 我们正在努力解决这种中断。 服务恢复后,我们将提供更多最新情况.

2. 2026年10月2日 UTC 17:12resolved

   Acquia已经解决了这个问题,搜索恢复了功能.

自动翻译自官方事件更新。

1. 2026年9月22日 UTC 11:29investigating

   我们意识到一个影响到登入边缘标准CDN的新域的问题。 试图添加新域名的客户可能看到该配置仍处于“配置失败”状态。 我们的小组正在积极调查这一问题并努力尽快恢复正常的功能。 一旦问题得到解决,我们将提供另一个最新情况.

2. 2026年9月22日 UTC 15:48investigating

   我们正在继续与工程小组和上游供应商调查Edge标准主机名提供故障。 我们目前正在测试新的域名规定,以核实现状,一旦我们有更多发现,我们将分享下一次更新.

3. 2026年9月23日 UTC 00:36investigating

   与我们的上游供应商协调,对边缘标准主机名提供故障的调查仍在进行。 现阶段没有需要报告的重大变化。 随着调查的进展,我们将进一步介绍最新情况.

4. 2026年9月23日 UTC 13:28investigating

   我们正在继续与上游供应商合作,以执行一项解决边缘标准主机名提供故障的决议。 谢谢你在我们努力恢复功能时的耐心 一旦有新的发现,我们将公布另一份最新情况.

5. 2026年9月24日 UTC 04:12monitoring

   影响边际标准主机名规定的问题,已通过与我国上游供应商执行的一项决议而得到缓解。 提供职能正常运行,我们正在继续监测系统业绩,以确保持续稳定.

6. 2026年9月24日 UTC 05:34resolved

   影响边缘标准主机名提供的问题已完全解决. 所有域设置和提供功能都正常运行,系统性能完全稳定.

自动翻译自官方事件更新。

1. 2026年9月7日 UTC 10:31investigating

   我们目前正在调查一个问题,即一些客户在试图启动管道工作时出现超时和出错。 我们的工程团队正在积极研究这些失败的原因. 一旦获得更多信息,我们将提供另一个最新情况.

2. 2026年9月7日 UTC 11:51monitoring

   我们不再看到影响管道工作的新情况。 我们的团队继续监视服务 任何再次发生。 一旦获得更多信息,将提供进一步的最新资料.

3. 2026年9月7日 UTC 14:32resolved

   影响Acquia管道的问题已经完全解决,因为那里的工作没有开始,也没有为少数客户安排时间。 所有相关服务都正常运行,管道工作正按预期开始和执行.

自动翻译自官方事件更新。

1. 2026年9月3日 UTC 23:19monitoring

   Acquia发现了影响Acquia任务系统的临时服务中断。 这与AWS US-WEST-2地区停电有关。 我们看到恢复的早期迹象,并继续监测其全面恢复的状况.

2. 2026年9月4日 UTC 02:18resolved

   影响Acquia任务系统的服务中断问题已完全解决。 AWS US-WEST-2操作已经稳定下来,所有排队的任务和系统功能都正常运行.

自动翻译自官方事件更新。

1. 2026年9月3日 UTC 23:04investigating

   我们正在调查一个影响多个客户 影响网站工作室的问题。 我们一有消息就会提供.

2. 2026年9月4日 UTC 04:34monitoring

   我们已经解决了客户使用网站工作室的问题 我们继续监视服务,以确保稳定

3. 2026年9月4日 UTC 09:39resolved

   影响网站工作室终点的问题已完全解决,所有系统现已投入使用.

自动翻译自官方事件更新。

1. 2026年9月3日 UTC 16:27investigating

   我们的上游搜索基础设施伙伴SearchStax目前正在经历一个影响脉冲性能图显示的问题;核心搜索功能仍然充分运作并不受影响。 SearchStax正在积极调查并致力于解决——同时清理浏览器饼干并刷新页面可能有所帮助. 我们将随着局势的发展提供最新情况.

2. 2026年9月3日 UTC 17:41identified

   我们的上游搜索基础设施伙伴SearchStax确定了影响脉冲性能图显示的问题的根源。 目前正在实施一项固定措施。 核心搜索功能仍然充分运作并不受影响。 随着局势的发展,我们将继续提供最新情况.

3. 2026年9月4日 UTC 02:04resolved

   这一事件已经得到解决。 我们的上游搜索基础设施伙伴SearchStax已成功实施修复,脉冲性能图正在如预期的那样显示。 在整个事件中,核心搜索功能没有受到影响。 我们为所造成的任何不便道歉并感谢你的耐心.

自动翻译自官方事件更新。

1. 2026年9月3日 UTC 15:05investigating

   目前我们正在调查一个问题,一些客户能够登录到DAM.

2. 2026年9月3日 UTC 15:29identified

   我们发现了一个问题 引起一个问题 一些客户 登录到DAM的能力 我们正在做一个固定.

3. 2026年9月3日 UTC 15:45monitoring

   我们解决了这个问题 引起了一个问题 一些客户 登录DAM的能力 我们正在监测以确保稳定.

4. 2026年9月3日 UTC 16:24resolved

   我们已经解决了这个问题 导致一个问题 一些客户 登录DAM的能力。 联系客户支持,请联系Acquia DAM社区,如果您继续遇到任何持续的问题.

自动翻译自官方事件更新。

1. 2026年9月2日 UTC 21:39monitoring

   Acquia查明了影响MEO客户进入管道仪表板能力的问题。 我们已经确定了一个解决办法,它不应再影响客户,我们将继续监测.

2. 2026年9月3日 UTC 00:13resolved

   影响MEO客户使用管道UI和Dashboard的问题已完全解决。 安装了固定装置并完成了核查,以证实管道板已充分运作并正常运行.

自动翻译自官方事件更新。

1. 2026年8月31日 UTC 16:28investigating

   我们正在调查欧盟客户档案处理退化的问题.

2. 2026年8月31日 UTC 17:00monitoring

   一项固定措施已经实施,我们正在监测以确保稳定。 我们还在处理事件期间积累的工作.

3. 2026年8月31日 UTC 17:34resolved

   我们已经解决了造成欧盟托管客户文件处理退化的问题,并完成了事件期间所积累的处理工作. 联系客户支持,请联系Acquia DAM社区,如果您继续遇到任何持续的问题.

自动翻译自官方事件更新。

1. 2026年8月24日 UTC 09:29investigating

   我们知道一个影响到所有边缘标准客户的问题,由于一个供应商API的问题,目前交通高峰查询失败。 因此,目前边缘标准UI没有安全和性能衡量标准。 我们的小组正在与供应商合作,以了解和解决这一问题。 一旦获得更多信息,我们将提供进一步的最新资料.

2. 2026年8月24日 UTC 11:05resolved

   影响边缘标准客户的问题已经解决。 Akamai已经解决了供应商API问题,安全和性能衡量标准现在可在Edge标准UI中找到

自动翻译自官方事件更新。

1. 2026年8月17日 UTC 21:24identified

   我们获悉,一个新出现的问题是,使用由Akamai提供的Edge Powered的客户在迈阿密地区的连接量下降,服务时间增加。 问题原因已查明,合作伙伴正在设法解决问题。 该问题似乎在协调世界时2026年8月13日16:39开始. 一旦有新的信息,我们将提供另一个最新情况.

2. 2026年8月17日 UTC 22:29identified

   我们的伙伴们正在继续努力解决这个问题。 一旦获得更多信息,我们将提供最新情况.

3. 2026年8月18日 UTC 04:41identified

   我们正在继续监测局势,而我们的伙伴则努力寻求解决办法。 目前没有新的更新报告,但一旦我们从他们的团队那里得到进展,我们将分享进一步的细节.

4. 2026年8月18日 UTC 10:24identified

   我们正在继续监测正在发生的事件,同时我们的伙伴正努力寻求解决。 目前没有新的信息可以分享,但我们正在积极跟踪这一局势。 一旦我们收到伙伴提供的最新进展,我们将公布更多细节.

5. 2026年8月19日 UTC 22:13resolved

   我们可以确认,该问题在协调世界时2026年8月18日20:42被确认缓解,服务恢复了正常运行.

自动翻译自官方事件更新。

1. 2026年8月11日 UTC 07:40investigating

   We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.

2. 2026年8月11日 UTC 09:38monitoring

   The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.

3. 2026年8月12日 UTC 09:27resolved

   The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.

1. 2026年8月10日 UTC 18:29investigating

   We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets. Affected Service: New support ticket creation in the Cloud UI portal. Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational. Current Workaround: If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.

2. 2026年8月10日 UTC 18:36identified

   We have identified the issue impacting the Cloud UI Portal, where some users are unable to create or submit new support tickets. If you are experiencing a critical issue that requires immediate attention and are unable to submit a ticket, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.

3. 2026年8月10日 UTC 19:15monitoring

   A fix was implemented for the issue impacting Cloud UI Portal, where some users were unable to submit new support tickets. We are actively monitoring the system to ensure full stability and will provide a final update once the issue is fully resolved

4. 2026年8月10日 UTC 19:44resolved

   The underlying cause of this service interruption has been addressed. All services are operational at this time.

1. 2026年8月6日 UTC 21:54monitoring

   Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.

2. 2026年8月6日 UTC 22:48resolved

   The underlying cause of this service interruption has been addressed. All services are operational at this time.

1. 2026年8月4日 UTC 14:45investigating

   We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry. Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.

2. 2026年8月4日 UTC 15:32monitoring

   A fix has been implemented for the internal system error affecting Acquia Cloud Pipelines. New pipeline jobs are now processing normally, and any previously queued jobs are currently being picked up and processed based on workload. We are actively monitoring the system to ensure full stability and will provide a final update once the incident is fully resolved.

3. 2026年8月4日 UTC 16:21resolved

   The issue affecting Acquia Cloud Pipelines has been resolved. Pipeline processing has returned to normal operations, and all previously queued jobs have been handled. Please note that if any of your queued jobs failed with a "system failure" message during the incident, they can now be safely re-run. We appreciate your patience while we worked to restore service.