30 Actimo incidents · 2021年2月 — official updates, affected components, duration and resolution details.
我们目前正在调查我们YouTube视频服务的一些中断,这引起了两个问题: app回放问题:YouTube视频不会使用该应用为教师账户播放. 作为工作,请使用网页版本主机或创建游戏. 出乎意料的广告:一些教师可能会在YouTube视频中体验到正在播放的广告. 这不是预期的行为,目前正在调查中。 我们的团队正在积极调查这个错误,并努力解决。 请注意此页面以了解进一步更新.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently experiencing service limitations with our moderation tools due to technical difficulties involving a third-party vendor. While our team is actively working on a resolution, some users may encounter restricted functionality during this period.
A fix has been implemented and we are monitoring the results.
The issue with moderation is resolved. All services are fully operational.
Some customers may experience delays in the delivery of reports. Our team is currently investigating. Please stay tuned to this page for further updates.
The issue with accessing reports is resolved. All services are fully operational. Reports are being uploaded and will be made available to customers shortly
We experienced issues connecting from one of our services to our Cloudfront distribution which impacted app usage from 7h24 until 8h05 today. Issue has been resolved
We are currently experiencing a major service disruption affecting access to our application. This is due to a confirmed outage with our upstream network provider. Our team is monitoring the situation closely and is ready to restore full service as soon as the provider resolves the underlying infrastructure issue. We will provide updates as they become available.
This incident has been resolved.
Some Motimate users are experiencing problems when accessing Insights. This does not seem to affect Org. Admin users. Our Engineers are working to find the root cause of this as a priority, and will employ a fix as soon as possible. Updates will follow, and we apologise for this disruption to our service in the meantime. Please contact Support if you have any questions or concerns.
We are continuing to investigate this issue.
This incident has been resolved.
We are investigating an issue affecting events processing. Updates will follow shortly.
We have implemented a fix and are currently monitoring the results across the system. While real-time functionality is restored, some historic data (such as dashboard metrics and message statistics) is being continuously backfilled.
This incident has been fully resolved. All historical data is now fully recovered
At approximately 12:30 CEST on Wednesday, September 17th, an incident occurred that affected our xAPI service for multiple customers. Our engineering team resolved it quickly once the incident was discovered, and the xAPI service is now fully operational again. The interruption was caused by an unexpected side effect of a recent update that, unfortunately, was not detected during our testing process. During the downtime, affected customers did not receive live webhook updates. We are currently re-processing all missing data, and it will be sent out to ensure a complete resolution of this incident. We sincerely apologize for any inconvenience this has caused your organization. We are conducting a thorough investigation into the root cause to prevent future incidents. Thank you for your understanding. If you have any questions or concerns, please do not hesitate to contact our Support team. The Motimate Team
Some customers may experience disruption when trying to generate content with AI-powered tools. Our team is currently investigating. Please stay tuned to this page for further updates.
This incident has been resolved.
Incident Timeframe: 11:34 – 11:49 UTC+2 On May 15, our servers experienced unexpected downtime for approximately 15 minutes due to a misconfiguration in our Continuous Deployment setup. The issue was detected at 11:34 UTC+2 and fully resolved by 11:49 UTC+2. During this time, services were unavailable for all users. Any attempts to access the application or APIs would have resulted in errors. Root Cause A recent change in our CD pipeline introduced a misconfiguration that prevented servers from starting correctly after a deployment. This error was not caught during the build phase but manifested during runtime. Preventative Measures To avoid similar incidents in the future, we are taking the following actions: Additional validation checks are being added to our CD pipeline. Improving automated deployment rollback mechanisms. We sincerely apologize for the inconvenience this caused and appreciate your patience as we work to make our systems more resilient.
The www.actimo.com webpage is experiencing instability. We are currently investigating the issue.
We are continuing to investigate this issue.
Vendor has located the issue and working on a fix.
The issues is still being fixed. Users that use the landing page to access the Actimo service, will be redirected to the service directly.
The fix is applied and the site is available now.
This incident has been resolved.
Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. Our team is currently investigating. Please stay tuned to this page for further updates.
Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. A work-around to access or adding videos to a kahoot would be to use the Kahoot! mobile app or by uploading Vimeo videos. Our team is currently working on a fix. Please stay tuned to this page for further updates.
The issue some customers experienced with uploading and hosting YouTube videos in kahoots is now temporarily resolved. The fix involves a different player that might display commercial content - we are working on reverting back to the original player to secure an ad-free experience. The feature for using Vimeo-videos is not impacted. All services are fully operational.
Over the weekend, our service experienced instability starting Saturday and continuing into part of Sunday. This was due to an issue with one of our load balancers, which plays a key role in managing traffic to our systems. What Happened: While performing maintenance on our load balancers, one of them was experiencing issues. This meant it wasn’t working as expected, which caused instability in our service. The issue was identified and brought to our attention by our Customer Success Managers (CSMs) on Sunday. Resolution: Once we were alerted, our team promptly investigated and found the root cause. By 1:20 PM on Sunday, we had fixed the issue and restored the service to normal.
What We’re Doing to Prevent This: We’ve implemented additional checks in our maintenance process to ensure that this type of issue doesn’t happen again. We’ve also enhanced our alerting mechanisms to catch such issues sooner. In addition, we’ve rolled out a new feature that allows our CSMs to directly alert and send a page to our on-call engineers for faster response times in the event of any future incidents. Impact: The service instability affected our systems intermittently during Saturday and part of Sunday. We deeply regret the inconvenience caused and are taking steps to improve our processes to avoid similar issues going forward. Conclusion: We’re committed to providing reliable service, and we appreciate your understanding as we work to strengthen our systems and improve incident response times.
Some customers may experience kahoot.com to load slowly or that some pages are unavailable. To be able to login to your account go to create.kahoot.it Our team is currently investigating. Please stay tuned to this page for further updates.
The issue with logging into kahoot.com is resolved. All services are fully operational.
Some users may be experiencing difficulty when logging in to Kahoot! and creating an account. Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.
The issue with logging into kahoot.com and creating an account is resolved. All services are fully operational.
Some customers may experience kahoot.com to load slowly or that some pages are unavailable. Our team is currently investigating. Please stay tuned to this page for further updates. Trouble logging in to your Kahoot account? Go directly to https://create.kahoot.it/auth/login Our contact form is not displaying at the moment. Please email [email protected] for any assistance.
The issue with accessing kahoot.com is resolved. All services are fully operational.
Some customers may experience kahoot.com to load slowly or that some pages are unavailable. Our team is currently investigating. Please stay tuned to this page for further updates.
The issue with accessing kahoot.com is resolved. All services are fully operational.
Public links on Actimo messages are experiencing access issues. Support team is investigating root cause and possible fix.
The issue has been identified and recovery has been started.
The incident has been resolved and messages should be accesible from public links again.
Incident summary: Automatic deployment of the new version failed Description: While deploying an update to them, automatic deployment failed and brought a few production servers. The incident was spotted immediately and the servers were recovered shortly. You might have experienced a brief window of downtime (3-5 minutes) between 15:41 and 15:53 CET Resolution: The script for automatic deployment will be revised and adjusted to prevent it from happening in the future. All systems are operational
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
Motimate is operational now, we are still fixing data failure.
Excel reports service is operational.
This incident has been resolved.
