Actionstep 中断历史

1. 2026年9月28日 UTC 14:42investigating

   我们写信通知我们,我们小组知道,从2026年9月28日下午3时30分开始,系统中断。 我们的团队正在调查这个问题,将其作为最高优先事项,并将努力使该系统紧急恢复全面运作。 我们将定期就这项工作的进展情况与你联系,以确保你尽快恢复上网。 同时,如果需要帮助,我们的支援小组可以向https://support.actionstep.com提交罚单.

2. 2026年9月28日 UTC 14:50resolved

   我们写信确认,自2013年9月28日BST15:30起开始的系统停用问题现已得到解决,该系统已恢复全面运作。 我们的小组在恢复后对该系统进行了监测,并能够确认服务正常运行。 我们正在继续调查造成停电的根本原因,一旦我们得到更多信息,我们将提供进一步的最新资料。 我们为这可能造成的任何干扰或不便表示歉意,并感谢你在我们努力恢复服务时的耐心和理解。 与此同时,如果需要任何进一步援助,我们的支助组仍可通过https://support.actionstep.com的票证提供.

自动翻译自官方事件更新。

1. 2026年9月21日 UTC 21:00investigating

   一些用户看到,在启用新的用户界面(UI)后,他们的实践管理导航栏会消失. 我们的小组正在调查 工作周旋:解散新UI 同时解决了这个问题. 要关闭它,请管理员在您的 Actionstep 系统中遵循这些步骤: 1. 行政部门 2. 一般设置 3. 特性预览 4. 全球标题重新设计 > 切换到关闭 5. 保存 一旦修好,我们就会发布最新消息.

2. 2026年9月21日 UTC 21:11investigating

   先前公布的工作令新的用户信息数据库无法解决所有受影响用户的问题。 我们的团队正在积极寻找解决办法。 我们一有新工作就再发邮件.

3. 2026年9月21日 UTC 21:23investigating

   我们找出了导航棒问题的根源 我们的团队正在修补.

4. 2026年9月21日 UTC 21:30resolved

   产品团队发布了一个定点,这个问题现已解决. 如果你仍然无法看到你的导航栏,登出,清除你的缓存,并登录回Actionstep. 如果解决不了,请联系以下支持: https://support.actionstep.com/hc/en-us/requests/new

自动翻译自官方事件更新。

1. 2026年8月28日 UTC 00:17investigating

   我们知道,有些用户在系统的各个部分都遇到了500个错误。 这个问题正在影响到一个单一服务器上的一个子集的客户. 我们的工程小组正在积极调查,一旦掌握更多信息,我们将提供最新情况.

2. 2026年8月28日 UTC 01:09identified

   我们知道,我们的服务器再次遇到一个问题,一些用户可能会受到干扰。 我们的团队正在努力恢复全部功能,并将在获得更多信息后提供最新情况。 我们对此造成的不便表示歉意.

3. 2026年8月28日 UTC 03:54monitoring

   一项固定措施已经实施,我们正在继续监测系统的业绩,以确保稳定。 我们一旦确信这个问题已经完全解决,就会更新这页.

4. 2026年8月28日 UTC 04:18resolved

   这个问题现在已经解决了,我们的工程小组已经确认,行动步道实践管理平台现在已经稳定并再次全面运作.

自动翻译自官方事件更新。

1. 2026年8月27日 UTC 23:30investigating

   我们写信通知你 我们的团队意识到 行动步步操作管理系统的停用 始于2026年8月28日 上午11点10分 这个问题仅限于影响我们一部分客户的单一服务器。 用户在系统的不同部分会遇到500个错误. 我们的工程队已经在调查这个问题,将其作为最高优先事项,并将努力使该系统紧急恢复全面运作。 我们将定期就这项工作的进展情况与你联系,以确保你尽快恢复上网。 同时,如果需要帮助,我们的支援小组可以向https://support.actionstep.com提交罚单.

2. 2026年8月27日 UTC 23:37monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年8月27日 UTC 23:45resolved

   影响 " 行动步 " 做法管理平台的问题现已解决。 工程小组证实,这些服务现已全面运作。 我们对此可能造成的不便表示歉意.

自动翻译自官方事件更新。

1. 2026年8月27日 UTC 02:57investigating

   我们写信通知你 我们的团队意识到 一场失控事件 影响了行动步步操作管理系统 始于2026年8月27日 具体地说,这个问题仅限于影响我们一部分客户的单一服务器. 出错范围从平台慢到系统不同部分有500个出错. 我们的团队正在调查这个问题,将其作为最高优先事项,并将努力使该系统紧急恢复全面运作。 我们将定期就这项工作的进展情况与你联系,以确保你尽快恢复上网。 同时,如果需要帮助,我们的支援小组可以向https://support.actionstep.com提交罚单。 敬请 行动步骤支助小组

2. 2026年8月27日 UTC 03:09monitoring

   这个问题已经确定,我们正在监测该系统,因为受影响的服务器现在正在恢复到正常的性能水平.

3. 2026年8月27日 UTC 03:13resolved

   影响 " 行动步 " 做法管理平台的问题现已解决,我们的技术小组已确认,所有服务现已充分运作。 我们对此可能造成的任何不便表示歉意。 敬请 行动步骤小组

自动翻译自官方事件更新。

1. 2026年8月10日 UTC 12:47investigating

   Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2026年8月10日 UTC 13:11resolved

   This incident has been resolved.

3. 2026年8月10日 UTC 13:16postmortem

   **Resolved** - Between 00:15–01:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on UK servers, particularly eu-west-1.actionstep.com. Impact: Login access only. No customer data was affected. Cause: Currently investigating Working Solution: Clearing cookies and cache or restarting your machine has shown to resolve the issue. For further help, log a ticket at [https://support.actionstep.com](https://support.actionstep.com/)

1. 2026年7月30日 UTC 14:23resolved

   在19:39–22:00 NZST之间,一些Actionstep用户无法登录网站. 这个问题影响到某些ISP的用户,特别是Virgin Media。 影响:仅登录访问. 没有影响或移动客户数据。 原因:可能影响访问Actionstep登录页面的受影响ISP的网络或路由变化. 受影响的客户应与其ISP联系,检查最近的变动。 数据位置澄清:AP东南2号没有存储客户数据. 该区仅服务于登录页面. 一旦您选择了您的系统瓷砖,您会被重定向到您系统实际居住的数据中心(英国地区为英国客户服务). 您的数据没有移动或保存在指定区域 。 工作周:如果仍然受到影响,使用移动热点到达登录页面并签名,然后在登录后切换回正常的Wi-Fi. 如需进一步帮助,请在https://support.actionstep.com登录一张罚单

自动翻译自官方事件更新。

1. 2026年7月30日 UTC 07:39investigating

   我们目前正在调查这一问题.

2. 2026年7月30日 UTC 07:57identified

   调查证实,这一连通性问题并非由Actionstep平台所造成,而是与某些互联网服务提供商,特别是Virgin Media连通. 我们建议与您的ISP联系,以检查任何可能会影响访问Actionstep登录页面的最近网络或路由变化. 您的 Actionstep 数据没有存储在 AP- Sunish- 2 区域, 只有登录页从那里得到服务 。 点击您的系统瓷砖后, 您会被重定向到您系统实际居住的数据中心( 对于英国客户来说, 这是英国地区 ) 。 您的数据没有移动, 也没有被存储在指定区域之外 。 作为临时工作,您可以使用移动热点访问登录页面并签名,然后切换回正常的WiQFi,在登录后继续工作. 如有需要,我们的支援小组可通过https://support.actionstep.com的机票获得.

3. 2026年7月30日 UTC 08:08monitoring

   调查证实,这一连通性问题并非由Actionstep平台所造成,而是与某些互联网服务提供商,特别是Virgin Media连通. 我们建议与您的ISP联系,以检查任何可能会影响访问Actionstep登录页面的最近网络或路由变化. 您的 Actionstep 数据没有存储在 AP- Sunish- 2 区域, 只有登录页从那里得到服务 。 点击您的系统瓷砖后, 您会被重定向到您系统实际居住的数据中心( 对于英国客户来说, 这是英国地区 ) 。 您的数据没有移动, 也没有被存储在指定区域之外 。 作为临时工作,您可以使用移动热点访问登录页面并签名,然后切换回正常的WiQFi,在登录后继续工作. 如需进一步帮助,我们的支援小组可通过https://support.actionstep.com的票获得

4. 2026年7月30日 UTC 09:06monitoring

   后续跟进登录互联互通问题. 调查证实这不是 " 行动步骤 " 平台问题。 它与某些ISP有关,特别是Virgin Media。 请与您的ISP联系, 以检查最近影响 Actionstep 登录页面的网络或路由变化 。 你的数据都没有储存在Ap东南2号 只有登录页从那里服务. 点击您的系统平板后, 您会被重定向到您系统实际所在的数据中心, 对于英国客户来说, 数据中心是英国地区。 您的数据没有移动,也没有存储在指定区域之外 。 临时工作绕道:使用移动热点到达登录页面并签名,然后在登录后切换回正常的Wi Fi. 如需进一步帮助,我们的支援小组可通过https://support.actionstep.com的票获得

5. 2026年7月30日 UTC 09:44monitoring

   接续登录互通问题. 我们的调查证实这不是行动步骤平台问题。 它与某些ISP有关,特别是Virgin Media。 请与您的ISP联系, 以检查最近影响 Actionstep 登录页面的网络或路由变化 。 在数据位置上:你的数据都没有被存储在AP Seastern 2中. 只有登录页从那里服务. 一旦您选择了您的系统瓷砖, 您将重新定向到您的系统实际所在的数据中心, 对于英国客户来说, 数据中心是英国地区 。 您的数据没有移动,也没有存储在指定区域之外 。 临时工作绕道:使用移动热点到达登录页面并签名,然后在登录后切换回正常的Wi Fi. 如需进一步帮助,我们的支援小组可通过https://support.actionstep.com的票获得

6. 2026年7月30日 UTC 10:02resolved

   后续行动证实这一点已经解决。 我们的调查将登录连接问题追溯到某些ISP,特别是Virgin Media,并证实这不是Actionstep平台问题. 如果您再次体验到, 请联系您的 ISP , 以检查网络或路由更改是否影响访问 Actionstep 登录页面 。 在数据位置上:你的数据都没有被存储在AP Seastern 2中. 仅提供登录页面,一旦您选择了您的系统平板,您将重新定向到您系统实际所在的数据中心,对于英国客户来说,这个中心是英国地区. 您的数据没有移动,也没有存储在指定区域之外 。 我们要按规定关闭罚单 如果有什么发现,请通过https://support.actionstep.com的机票联系我们.

自动翻译自官方事件更新。

1. 2026年6月3日 UTC 01:38investigating

   We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account. We believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side. Our team is investigating this as a priority and will work to restore the system functions to operate normally. We will provide further updates as our investigation progresses. Regards, Actionstep Support Team

2. 2026年6月4日 UTC 00:31resolved

   We are communicating to provide further information on the issues that affected the Actionstep Gmail Add-on platform which started the 1st of June, 2026 and confirm that the issue is now resolved. What happened: The Gmail Add-on was running on the deprecated Google Apps Script Rhino runtime. Google ended support for the Rhino runtime, which caused the add-on to fail before any app logic could execute. What we did: Our team migrated the Apps Script project to the V8 runtime, created a new deployment version, and redeployed the Gmail Add-on. The add-on is now fully operational. What we're doing to prevent this: We have reviewed our runtime dependencies to ensure we are not relying on deprecated infrastructure going forward. We apologise for any disruption this caused and thank you for your patience. Regards, Actionstep Support Team

1. 2026年5月22日 UTC 01:25identified

   Our team has identified an issue with our APIs causing slowness and intermittent 500 errors for some users. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide updates regularly until service is fully restored. Regards, Actionstep Support Team

2. 2026年5月22日 UTC 04:18identified

   We are continuing to work on a fix for this issue.

3. 2026年5月22日 UTC 06:22resolved

   The root cause of this issue has now been resolved. If you are still experiencing performance degradation and seeing 500 errors, please reach out to [email protected].

1. 2026年5月10日 UTC 23:53monitoring

   We are aware that some users may be experiencing difficulties accessing Xero. This is due to an ongoing incident on Xero's platform, which is unrelated to Actionstep system but may affect some features. According to Xero's status page, their team has been working through a series of incidents stemming from a third-party hardware issue with AWS that impacted their platform. A fix has been implemented and Xero has reported that the platform is now stable, however a small number of customers may still be experiencing intermittent issues navigating Xero. What this means for you: If you rely on Xero for accounting or financial data, you may experience delays or errors when accessing the platform. Our systems are operating normally and are not the cause of this disruption. What we're doing: We are monitoring Xero's status page closely and will update this notice if the situation changes. What you can do: - Check Xero's status page for real-time updates - https://status.xero.com/ - Contact Xero Support via Xero Central if you need direct assistance - https://central.xero.com/ We apologise for any inconvenience this may cause and appreciate your patience while Xero works to fully restore service.

2. 2026年5月11日 UTC 00:50resolved

   Xero has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally.

1. 2026年3月16日 UTC 20:42identified

   We are writing to inform that our team is aware of the system outage that began on 17/03/2026, 9:15am NZT. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2026年3月16日 UTC 20:52monitoring

   A fix for this issue being implemented and we are monitoring our app servers

3. 2026年3月16日 UTC 21:00resolved

   We are communicating to provide further information on the outage that affected the Actionstep platform and confirm that the issue is now resolved. This outage started from 9:15am NZT, and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue related to access to platform only. Our team investigated the issue as the sole priority and released an urgent fix at 9:51am NZT which restored platform access and brought system performance back to normal levels. The Actionstep team appreciate the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future. Regards, Actionstep Support Team

1. 2026年3月11日 UTC 05:07identified

   We are currently experiencing an outage affecting the Actionstep Staging system that began on 11/03/2026, 3:44nzt. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2026年3月11日 UTC 08:04resolved

   This incident has been resolved. Staging systems are now accessible and back online.

1. 2026年1月22日 UTC 20:26monitoring

   We are aware of a widespread outage affecting Microsoft 365 services that is currently impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting. As a result of this issue, some users may be unable to complete MFA challenges and sign in successfully. This outage is originating from Microsoft and is outside of Actionstep’s control. Microsoft has acknowledged the issue and is actively investigating. You can view the official Microsoft service status updates here: Microsoft Service Status page: https://status.cloud.microsoft/ What you can expect: - Actionstep services themselves remain operational - Login failures are limited to MFA flows using Microsoft Authenticator We are actively monitoring the situation and will provide updates as more information becomes available We appreciate your patience and will update this page as soon as Microsoft confirms progress or resolution.

2. 2026年1月22日 UTC 20:29monitoring

   We are continuing to monitor. You can view the current status here: Microsoft Service Status page: https://status.cloud.microsoft/

3. 2026年1月22日 UTC 21:49monitoring

   We are continuing to monitor Microsoft's status as the issue continues. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

4. 2026年1月22日 UTC 22:45monitoring

   We’re continuing to monitor Microsoft’s status as the issue persists. You can view Microsoft’s status page directly here: https://status.cloud.microsoft/

5. 2026年1月23日 UTC 00:04monitoring

   Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below: Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. You can view the Microsoft status page here: https://status.cloud.microsoft/

6. 2026年1月23日 UTC 04:18monitoring

   While Actionstep Practice Management is not impacted by this Microsoft issue. We are still monitoring Microsoft's status as their issue continues. Current status from Microsoft: We’re continuing to see steady improvements in service availability for Exchange Online and Microsoft Teams and our broader recovery efforts remain actively underway. Engineers are further refining load balancing measures to accelerate recovery and are methodically addressing the remaining impacted services. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

7. 2026年1月23日 UTC 06:41resolved

   We are pleased to report that Microsoft have resolved the issues that were impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting. Thank you for your patience during this Microsoft service outage.

1. 2025年12月5日 UTC 14:39investigating

   We are informing you that our team is aware of a connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, beginning on 04/12/2025 at 2:30 pm GMT. Users impacted by this issue may see a “Can't reach this page” message when attempting to access the login page. Our team is actively working with affected customers to identify the underlying cause, but we also recommend contacting your internet service provider for more information if any changes were made. As a temporary workaround, you can use your mobile phone as a Wi Fi hotspot to connect and access the system. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2025年12月5日 UTC 14:42investigating

   We are providing an update on the connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, which began on 04/12/2025 at 2:30 pm GMT. Impacted users may continue to see a “Can’t reach this page” message when attempting to access the login page. At this stage, we still believe the issue is related to Sky’s network. We have seen cases where restarting the router and ensuring the web browser (such as Chrome) is fully up to date has resolved the problem for some customers.

3. 2025年12月5日 UTC 14:43investigating

   We are continuing to work closely with affected customers to gather more information. If you are still seeing the “Can’t reach this page” message, we recommend contacting your internet service provider to check whether any recent changes have been made. As a temporary workaround, you can connect via your mobile phone’s Wi Fi hotspot to access the system.

4. 2025年12月5日 UTC 15:43resolved

   The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Sky Broadband. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page. You may also find more details in this Sky Community thread, which covers problems reaching sites hosted in the AWS ap-southeast-2 region: https://helpforum.sky.com/t5/Broadband/Certain-web-addresses-fail-to-load/td-p/5159647. Our login page is hosted in ap-southeast-2, and these connections are currently timing out primarily for Sky Broadband customers. None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, you are redirected to the data centre where your system actually resides (for UK customers, this is the UK region). Your data has not moved and is not being stored outside your designated region. As a temporary workaround, you can use a mobile hotspot to access the login page and sign in, then switch back to your normal Wi‑Fi to continue working once you are logged in. If you need any further help, our support team is available via ticket at https://support.actionstep.com.

5. 2025年12月9日 UTC 14:37postmortem

   **Post-Incident Summary:** United Kingdom – External Connectivity Issue – December 4, 2025 **Incident Overview** On December 4, 2025, some customers in the United Kingdom – primarily those using Sky Broadband – experienced difficulty accessing the Actionstep login page. This login page \(also known as the Launchpad\) is hosted in the ap-southeast-2 region; however, no customer data for UK systems is stored or processed in this region. Once a user selects their system, they are directed to the appropriate UK/region-specific server where their data resides. Our investigation confirmed that this incident was caused entirely by a Sky ISP routing/connectivity issue preventing requests from reaching a wide variety of services hosted in ap-southeast-2. Actionstep also contacted AWS, who confirmed we were one of hundreds of services affected by the Sky outage. There was no issue with the Actionstep platform, AWS infrastructure, or our regional hosting. The issue began at approximately 2:30 pm GMT on December 4, 2025, and normal access was fully restored by December 9, 2025 **Impact** Customers in the UK using Sky Broadband were intermittently or completely unable to reach the Actionstep login page due to Sky’s network routing issue. Customers using other ISPs, or those switching to an alternative connection such as mobile data, were able to access Actionstep normally. At all times, the Actionstep platform itself remained operational. **Resolution** Once Sky resolved their connectivity issue, normal access to the Actionstep login page was restored. Throughout the incident, Actionstep systems continued to perform normally, and users connecting from unaffected networks experienced no disruption. **Next Steps** No Actionstep changes are required, as the root cause was external to our systems and infrastructure. If customers encounter similar symptoms in the future, we recommend testing an alternative connection \(such as a mobile hotspot\) and contacting their ISP to confirm whether a localised network issue is occurring. **Acknowledgement** We recognise that this caused inconvenience for affected customers and appreciate everyone’s patience while Sky resolved their network routing issue. Ensuring reliable access to Actionstep remains our priority.

1. 2025年11月11日 UTC 16:20investigating

   Our team is aware of a performance issue Bad Gateway error, when navigating through the Actionstep system. Specifically, these performance issues are affecting US-West-2 Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2025年11月11日 UTC 16:22identified

   Our team has identified an issue with a Bad Gateway error when logging into Actionstep Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

3. 2025年11月11日 UTC 16:30resolved

   We are communicating to provide further information on the outage that affected the Actionstep system on 11/11/2025 and confirm that the issue is now resolved. This outage started at 8:30 am EST and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue is related to platform performance only. Our team investigated the issue as the sole priority and released an urgent fix at 11:20 am EST, which restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future. Regards, Actionstep Support Team

1. 2025年11月6日 UTC 15:58investigating

   Users with Actionstep Payments may see a 403 Forbidden error when attempting to use the feature. We are currently investigating the cause.

2. 2025年11月6日 UTC 16:22resolved

   Actionstep Payments should now be available for all users. Thank you for your patience.

3. 2025年11月6日 UTC 21:36postmortem

   **Post-Incident Summary: US – Actionstep Payments Outage – October 17, 2024** ### Incident Overview On October 17, 2024, Actionstep experienced a service outage affecting the Actionstep Payments platform in the US. A configuration update inadvertently restricted access to a required system resource, which caused payment processing and related services to become temporarily unavailable. ### Impact US-based customers were unable to process payments or access related payment features for approximately one hour. ### Resolution The engineering team identified the configuration issue, restored access to the affected resource, and confirmed that all payment services were operating normally. Service was fully restored once functionality was verified across multiple customer accounts. ### Next Steps We are strengthening our change control and rollout processes to ensure configuration updates are thoroughly tested and deployed safely, with improved monitoring and communication to detect and address issues more quickly. ### Acknowledgement We sincerely apologize for the disruption this caused to our US customers. Maintaining reliable and uninterrupted access to Actionstep Payments remains a priority.

1. 2025年11月6日 UTC 09:03investigating

   We are writing to inform you that our team is aware of an outage affecting the Actionstep system that began on 06/11/2025 08:45 am GMT. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 2025年11月6日 UTC 09:15identified

   The issue has been identified and a fix is being implemented.

3. 2025年11月6日 UTC 09:18monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年11月6日 UTC 09:26resolved

   We are communicating to provide further information on the outage that affected the Actionstep platform on 06/11/2025 and confirm that the issue is now resolved. This outage started at 8:45 am GMT and prevented user access to the system. It is important to confirm that no data was lost, and the issue is related to platform performance only. Our team investigated the issue as the sole priority and released an urgent fix at 9:10 am GMT, which restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future. Regards, Actionstep Support Team

5. 2025年11月6日 UTC 21:35postmortem

   **Post-Incident Summary: EU-West-1 \(UK\) – System Outage – October 17, 2024** ### Incident Overview On October 17, 2024, Actionstep experienced a service outage affecting customers in the UK region \(EU-West-1\). A configuration update inadvertently restricted access to a required system resource, which caused login failures and prevented users from accessing the platform. ### Impact All UK-based customers were unable to log in or use Actionstep for about one hour. Internal testing environments in the same region were also affected. ### Resolution The engineering team identified the configuration issue, restored access to the affected resource, and confirmed that all systems were operating normally. Service was fully restored once access was verified across multiple customer accounts. ### Next Steps We are improving our change control and rollout processes to ensure configuration updates are tested and deployed safely, with enhanced communication and monitoring to detect issues earlier. ### Acknowledgement We sincerely apologize for the disruption this caused to our UK customers. Ensuring consistent access and reliability remains our highest priority.

1. 2025年10月29日 UTC 16:50identified

   Microsoft is currently experiencing a service degradation affecting multiple Microsoft 365 services, including Exchange Online, Microsoft 365 Suite, Microsoft Intune, and Microsoft Purview. As a result, Actionstep functionality that relies on Office 365 services is impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Impact: Users may experience issues accessing these features or see delays when performing Office 365-related operations within Actionstep. Microsoft’s Current Status (as of 10:36 AM MDT): Microsoft is rerouting affected traffic to alternate healthy infrastructure as a near-term mitigation while continuing to investigate the root cause. We’ll continue monitoring Microsoft’s progress and will provide updates as more information becomes available.

2. 2025年10月29日 UTC 17:40identified

   Microsoft has confirmed that the current outage stems from an issue with Azure Front Door (AFD), beginning at approximately 16:00 UTC. The incident is affecting the availability of multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that depends on Microsoft 365 services continues to be impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 17:18 UTC / 11:18 AM MDT): Microsoft has identified an inadvertent configuration change as the likely cause of the issue. They are currently: Blocking all further configuration changes to Azure Front Door Rolling back to the last known good configuration state Failing the management portal away from AFD to restore access Customers should now be able to access the Azure Management Portal directly. Microsoft has not yet provided an ETA for full recovery but will issue updates approximately every 30 minutes. Impact to Actionstep: Users may continue to experience degraded performance or intermittent issues with Office 365–related features within Actionstep until Microsoft completes their rollback and services stabilize. We are actively monitoring the situation and will provide further updates as they become available.

3. 2025年10月29日 UTC 17:56identified

   Microsoft has provided an update regarding the ongoing Azure Front Door (AFD) outage, which continues to impact multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 operations remains affected, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 17:18 UTC / 11:18 AM MDT): Microsoft has confirmed that an inadvertent configuration change triggered the issue at approximately 16:00 UTC, resulting in latency, timeouts, and service errors across affected systems. They are currently taking several actions to restore stability: Blocking all configuration changes to Azure Front Door (including customer changes) Rolling back AFD to the last known good configuration Ensuring that the faulty configuration does not reapply after recovery Redirecting portal traffic away from AFD to restore access to the Azure Management Portal Most portal functions are now accessible directly, though a small number of endpoints (such as Marketplace) may still experience loading issues. Microsoft has not yet provided an ETA for full restoration but will continue to post updates approximately every 30 minutes. They have also advised customers who use Azure Front Door to consider temporary failover strategies using Azure Traffic Manager: 🔗 Implement failover strategies with Azure Traffic Manager Impact to Actionstep: Users may continue to experience degraded performance or intermittent issues with Office 365–related functionality within Actionstep until Microsoft’s rollback and recovery are complete. We’re actively monitoring Microsoft’s progress and will share further updates as more information becomes available.

4. 2025年10月29日 UTC 18:38identified

   Microsoft has confirmed that an inadvertent configuration change was the trigger event for the ongoing Azure Front Door (AFD) outage affecting multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 services continues to be impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 18:24 UTC / 12:24 PM MDT): Microsoft has initiated the deployment of their last known good configuration, which is expected to complete within approximately 30 minutes. As the deployment progresses, customers may begin to see initial signs of recovery. Once completed, Microsoft will begin restoring nodes and routing traffic through healthy infrastructure. Microsoft has not yet provided an ETA for full restoration but will issue another update within 30 minutes once the rollback deployment completes. Impact to Actionstep: Users may continue to experience degraded or inconsistent performance in Office 365–related features within Actionstep until Microsoft’s rollback and recovery processes are complete. We are actively monitoring Microsoft’s progress and will continue to provide updates as new information becomes available.

5. 2025年10月29日 UTC 19:06monitoring

   Microsoft 365 Outage – Ongoing Recovery Microsoft has confirmed that an inadvertent configuration change to Azure Front Door caused connectivity issues affecting Microsoft 365 services. Mitigation is now in progress, and customers may begin seeing signs of recovery as Microsoft restores healthy nodes. Actionstep features that rely on Office 365 (including Outlook add-ins, OneDrive integrations, and email services) may continue to experience intermittent issues during this process. We’ll continue monitoring Microsoft’s progress and will provide updates as more information becomes available.

6. 2025年10月29日 UTC 19:38monitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) triggered widespread connectivity issues affecting multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 services may continue to experience degraded performance or intermittent issues. This includes, but is not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 19:20 UTC / 1:20 PM MDT): Microsoft has stated that full mitigation is anticipated within the next four hours, with an expected recovery by 23:20 UTC on October 29, 2025, as they continue restoring and routing traffic through healthy nodes. Customer configuration changes within Azure Front Door remain temporarily blocked during this process. Microsoft will provide another update on progress within two hours or sooner if warranted. We are actively monitoring Microsoft’s recovery efforts and will continue to update this page as new information becomes available.

7. 2025年10月29日 UTC 20:33monitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) caused latency, timeouts, and errors affecting multiple Microsoft 365 and Azure services. As a result, Actionstep features that rely on Office 365 services may continue to experience intermittent disruptions, including: The Outlook Add-in OneDrive integrations Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has successfully completed the deployment of their last known good configuration, and customers should now be seeing early signs of recovery. The recovery process is ongoing as Microsoft restores and routes traffic through healthy nodes. Microsoft anticipates full mitigation within the next four hours, with recovery expected by 23:20 UTC on October 29, 2025. They plan to provide another update within two hours or sooner if warranted. We will continue to monitor the situation closely and provide updates as new information becomes available.

8. 2025年10月29日 UTC 21:06monitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) led to widespread latency, timeouts, and errors across several Microsoft 365 and Azure services. As a result, Actionstep features that depend on Office 365 services may still experience intermittent disruptions, including: The Outlook Add-in OneDrive integrations Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has completed deployment of their last known good configuration, and customers are beginning to see early signs of recovery. The recovery process remains ongoing as Microsoft continues to restore service and route traffic through healthy infrastructure. Microsoft expects full mitigation within the next four hours, with recovery anticipated by 23:20 UTC on October 29, 2025. Another update will be provided within two hours or sooner if necessary. We are continuing to closely monitor Microsoft’s progress and will share additional updates as new information becomes available.

9. 2025年10月29日 UTC 21:28monitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) caused widespread latency, timeouts, and errors across multiple Microsoft 365 and Azure services. As a result, Actionstep features that depend on Office 365 services have experienced intermittent disruptions, including: The Outlook Add-in OneDrive integrations Some users have reported that this functionality has returned. Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has completed the deployment of their last known good configuration, and some users are now regaining access to the Outlook Add-in as recovery progresses. Service restoration continues as Microsoft brings additional nodes online and routes traffic through healthy infrastructure. Microsoft anticipates full mitigation within the next four hours, with recovery expected by 23:20 UTC on October 29, 2025. They plan to provide another update within two hours or sooner if warranted. We are continuing to monitor the situation closely and will share further updates as more information becomes available.

10. 2025年10月29日 UTC 22:39monitoring

    Microsoft has reported significant progress in mitigating the earlier Azure Front Door (AFD) outage that caused latency, timeouts, and service errors across Microsoft 365 and Azure services. This recovery effort involves reloading configurations and rebalancing traffic across a large number of nodes to restore full operational scale. The process is gradual by design to ensure stability and prevent overload as dependent services recover. Microsoft is seeing strong signs of improvement across affected regions and remains on track for full mitigation by 23:20 UTC on October 29, 2025, though full recovery may occur sooner. Impact to Actionstep: Users should now be able to access Microsoft-related functionality, including the Outlook Add-in, OneDrive integrations, and Office 365 email services. Some users may still experience intermittent issues while Microsoft’s recovery completes. We are continuing to monitor Microsoft’s progress and will provide confirmation once full restoration is achieved.

11. 2025年10月29日 UTC 22:54monitoring

    Access to Microsoft-related functionality — including the Outlook Add-in, OneDrive integrations, and Office 365 email services — has been restored. Users should now experience normal performance. We will continue to monitor Microsoft’s service health to ensure stability but consider this incident resolved.

12. 2025年10月29日 UTC 22:55resolved

    Access to Microsoft-related functionality — including the Outlook Add-in, OneDrive integrations, and Office 365 email services — has been restored. Users should now experience normal performance. We will continue to monitor Microsoft’s service health to ensure stability but consider this incident resolved.

13. 2025年11月6日 UTC 19:48postmortem

    **Post-Incident Summary:** Microsoft Dependency Disruption – Global – October 29, 2025 **Incident Overview** On October 29, 2025, a widespread outage affecting Microsoft’s Azure Front Door service caused latency, timeouts, and service errors across Microsoft 365 and Azure platforms. This impacted Actionstep features that rely on Microsoft services. **Impact** During the incident, some users experienced difficulty accessing Microsoft-related functionality, including the Outlook Add-in, OneDrive integrations, and Office 365 email services. Service availability improved as Microsoft began recovery efforts, though intermittent issues persisted for some users. **Resolution** Microsoft reloaded configurations and rebalanced traffic across its network to restore full operational capacity. As of 23:20 UTC, Microsoft reported significant progress, and Actionstep services dependent on Microsoft systems have largely returned to normal operation. **Next Steps** Actionstep will continue monitoring Microsoft’s recovery and ensure all integrations remain stable. We are also reviewing dependency monitoring to improve early detection of third-party disruptions. **Acknowledgement** We appreciate your patience during this incident and apologize for the inconvenience. Ensuring reliable access to all integrated services remains a top priority for Actionstep.

1. 2025年10月21日 UTC 23:05monitoring

   Our main website (actionstep.com) is currently undergoing maintenance and may be temporarily unavailable. This does not affect access to Actionstep itself. If you normally sign in via the website, you can log in directly at: 👉 https://go.actionstep.com/ We’ll post an update once the website is back online.

2. 2025年10月21日 UTC 23:40resolved

   Our main website (actionstep.com) is now operational.

3. 2025年11月6日 UTC 19:45postmortem

   On November 6, 2025, Actionstep’s main website \([actionstep.com](http://actionstep.com)\) became temporarily unavailable during a scheduled maintenance activity. The maintenance affected only the public website and did not impact access to the Actionstep application.