谈话和分析的成熟度(美国2)
Issues轻微事件
受影响的组件
DashboardData & Analytics
- investigating
我们正在调查影响美国2区Ada仪表板的高度延迟。 客户可能会经历对"对话视图"(Conversation View),"对话笔录","对话搜索","分析仪表板"的缓慢加载.
- resolved
US2的查询性能已恢复到正常的基线水平并所有受影响的终点. 对话视图,笔录,对话搜索,以及分析仪表板均以预期速度响应.
自动翻译自官方事件更新。
64 Ada incidents · 2025年8月 — official updates, affected components, duration and resolution details.
我们正在调查影响美国2区Ada仪表板的高度延迟。 客户可能会经历对"对话视图"(Conversation View),"对话笔录","对话搜索","分析仪表板"的缓慢加载.
US2的查询性能已恢复到正常的基线水平并所有受影响的终点. 对话视图,笔录,对话搜索,以及分析仪表板均以预期速度响应.
自动翻译自官方事件更新。
我们目前正在调查关于对话中出现的对话被拖延的报告。 用户此时可能不会看到对话在对话视图中立即出现. 将在下30分钟提供最新情况.
我们已经确定了对话观点中拖延对话的原因。 该小组目前正在审查解决办法,我们将在今后30分钟内再次提供最新情况.
已经执行了一个定律,我们看到对话开始在对话中正常出现。 在修复工作进行期间,会谈可能需要10分钟。 我们将继续监测修正情况,并在今后30分钟提供最新情况.
这一事件已经得到解决。 对话观点中出现的对话时机已恢复正常。 谢谢你的耐心.
自动翻译自官方事件更新。
我们正在调查延迟发送 AI代理消息 影响一些客户。 终端用户在收到回复之前可能会经历长时间的停顿,在某些情况下可能根本得不到回复. 现场代理交接不受影响,继续正常工作. 我们的工程组已经投入使用,我们将在30分钟内提供进一步的最新资料.
这一问题已经确定,一个解决办法正在实施之中.
我们正在继续努力解决这个问题。
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are investigating reports of increased handoffs to live agents that take place during playbook execution.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
我们正在调查一个用户无法在游戏本(V1+V2)中选择可用规则变量的问题
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查关于客户无法进入其AI代理仪表板的报告.
这一问题已经确定,一个解决办法正在实施之中.
我们正在继续努力解决这个问题。
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查关于管理员无法访问Ada仪表板页面的报告。 管理员在访问后端仪表板时偶尔可能会看到403个出错.
我们发现了更多的影响 一些终端用户可能遭遇聊天会话无法加载.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
由于WorkOS的停用,MCP服务器的认证失败. WorkOS已经部署并正在监测这一系统。 事件页面:https://status.workos.com/
WorkOS的修复工作现在已经有效,我们已经停止了对该问题的监测.
自动翻译自官方事件更新。
我们正在努力找到问题的根源.
我们的SMTP服务器的安保政策已查明其根源.
已部署一个修复器, 正在发送排队的 Zendesk 电子邮件.
自动翻译自官方事件更新。
我们发现一个问题 影响一些AI特工 使用游戏本的对话。 在受到影响的谈话中,AI Agent可以在完成游戏本的动作前将谈话转移给人类代理,这可以降低自动化解析度. 我们的工程队已经查明了原因,正在设法解决问题。 我们会在一小时内发布另一个更新, 或者如果有消息,更早.
一项措施已经执行,我们正在监测结果.
大赦国际概况 代理谈话的处理是正常的 同时我们准备和推出一个永久的解决方案 对于根本问题。 一些使用某些游戏本配置的对话可能会受到影响,直到它完全部署完毕,如果你看到这一点,请联系支持,同时我们将提供帮助.
小组查明了根源,确定了解决办法.
自动翻译自官方事件更新。
一些顾客在Ada Dashboard上遇到问题. 这只影响到Ada Dashboard用户无法加载的页面,特别是测试和对话视图页面. 与你的机器人互动的聊天者没有受到影响。 我们意识到问题所在, 我们为这种不便感到抱歉。 我们将继续每30分钟分享最新状况.
我们的小组已经查明了一个明显的根源(第三方供应商),我们小组目前正在用Ada Dashboard来解决这个问题。 感谢您在我们制定决议时的耐心。 抱歉给您带来不便 我们将继续每30分钟更新一次.
我们正在继续努力解决这个问题。
一项措施已经执行,我们正在监测结果.
我们正在继续监测任何其他问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查这个问题。
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
此事已决.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查一个影响我们平台一些背景处理的问题。 在此期间,你可能会经历: - 一些谈话的机器人答复被延迟或错过 - 存储或延迟知识答案,其中最近更新的内容可能尚未反映 - 主动信息和网络信息传送的延误 直播聊天目前运行在或接近正常水平,不过有些顾客可能注意到间歇性慢.
查明并解决了影响一些内部背景数据处理的问题。 我们的小组纠正了它,确认所有系统都恢复正常运行.
自动翻译自官方事件更新。
We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes
We are continuing to investigate this issue
We’ve identified that the scope was much more limited, and most clients have not been affected.
A fix has been implemented and we are monitoring the results
The incident has been resolved
We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard
The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating elevated error rates affecting AI Agent responses. A small subset of requests are experiencing timeouts, which may result in increased handoffs to live agents. Our team is actively investigating the root cause and will provide updates as more information becomes available.
We have identified the root cause of the elevated error rates affecting AI Agent responses. Our engineering team is actively rolling out a fix. Customer impact remains low and stable.
Our engineering team continues to roll out the fix. Error rates remain stable and we are monitoring for improvement. We will provide another update in 30 minutes.
Our engineering team continues to apply the fix across all services. Customer impact remains stable and low. The rollout is in progress and we will provide another update in 30 minutes or when the issue is resolved.
A fix has been applied and error rates have returned to normal. Emergency handoffs have dropped to zero. Our team will continue monitoring overnight to confirm full resolution. We will provide a final update once we have confirmed stability.
The certificate rotation issue has been fully resolved. Error rates have returned to normal levels and services are operating as expected. No further impact is anticipated
We are investigating reports of ai agents that are unable to respond to user messages. End user's on the web channel report the message "Failed to send message. Tap to retry."
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of references to Ada bot processes being intermittently voiced to chatters. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
We are continuing to investigate this issue.
Our team has identified the problem with Ada Voice and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
A fix has been implemented and we are monitoring the results.
Based on our Engineering Team's investigation, we have determined the scope of this issue is limited to a very small number of clients and affected conversations. We are continuing to work on the issue, but moving forward will be communicating on this issue on an individual basis.