事后付款NA -- -- 退货
Issues轻微事件
- monitoring
美国一些事后付费消费者在试图访问商家网站时曾遇到间歇性问题. 受影响的用户可能无法获得开支限额或完成购买。 这个问题是内部数据库中断暂时影响订单服务造成的。 我们已查明并减轻了根源,并正在继续监测.
- resolved
我们确认离职服务已全面运作。 谢谢你的耐心.
自动翻译自官方事件更新。
15 Afterpay incidents · 2025年10月 — official updates, affected components, duration and resolution details.
美国一些事后付费消费者在试图访问商家网站时曾遇到间歇性问题. 受影响的用户可能无法获得开支限额或完成购买。 这个问题是内部数据库中断暂时影响订单服务造成的。 我们已查明并减轻了根源,并正在继续监测.
我们确认离职服务已全面运作。 谢谢你的耐心.
自动翻译自官方事件更新。
> 我们目前受到干扰,影响到我们答复客户支助询问的一些能力。 我们的团队正在积极努力尽快解决这一问题。 我们赞赏你的耐心,并将在获得更多信息后提供最新情况.
影响我们回应客户支助询问能力的中断问题已经得到解决。 我们的团队恢复在线 正常处理联系人。 我们对你可能经历的任何拖延表示歉意并感谢你的耐心.
自动翻译自官方事件更新。
目前,Mastercard支付处理工作出现间歇性中断。 作为工作,我们建议客户使用一种非Mastercard形式的付款,如果有的话。 你接受付款的能力是我们的首要任务 我们的工程组正在调查这个问题 我们赞赏你在这过程中的耐心.
先前处理Mastercard付款的问题现已解决。 我们赞赏你在整个决议过程中的耐心.
自动翻译自官方事件更新。
我们目前遇到一个问题, 即我们的应用支持聊天, 如果你需要帮助,请通过电子邮件或电话联系我们。 美国:1 833 844 8095 加拿大:1 833 918 6111 澳大利亚: 新西兰: 我们对不便表示歉意,并正努力尽快解决这一问题.
我们的团队已经解决了前一个问题 通过内部支持聊天。 我们赞赏你耐心地努力解决这一问题.
自动翻译自官方事件更新。
We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.
We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.
Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.
Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.
We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.
The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.
Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.
Service has returned to normal.
We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.
An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.
Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.
Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.
We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services
We can confirm that this issue is now resolved.
``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```
Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.
Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.
Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.
We are actively working to restore service following the degradation. We apologise for the inconvenience.
We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.
We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.
We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.
The degradation continues. The team is actively responding and is continuing to investigate.
The team is actively investigating the issue.
Service has been restored in AU. Restoration efforts are still ongoing for other regions.
Services is now restored for both AU & US and we will continue to monitor.
Service has degraded across all environments again. The team is working to restore stability.
Services is now restored and we will continue to monitor.
Service in the US has degraded again. The team is actively working to restore stability.
The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.
Service is now restored. We will continue to monitor the service to ensure availability.
Degradation remains in US regions, the team continue to respond and work to restore full service.
Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.
The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.
Services is now restored. We will continue to monitor the service to ensure service availability.
We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.